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The staff were very friendly and helpful. Rooms were comforattable and for London very quiet at night. Car park on site.
Nice cosy room. Excellent staff - very friendly and helpful. Wonderful pub, great atmosphere. Beautiful breakfast room and brilliant English breakfast. Ideal for visiting Kew Gardens.
Hotel was OK for what we needed it for, but location was quite far outside centre of London and not ideal.
Friendly, warm and welcoming. Good food and drink at reasonable prices. Excellent location Some noise from air-con and bathroom vents.
We liked the location. The hotel was clean and comfortable. Food (breakfast) was nicely cooked.
Proximity to Kew Gardens main entrance. Busy (attractive to large clientelle) but rooms relatively quiet (no road noise or client noise but some TV sound between rooms). Small restaurant available, food very pleasant and reasonably priced.
Very helpful staff both at reception and in the dining room/bar areas. very relaxed atmosphere. cooked breakfasts very good although food on 1 occassion not hot enough. Buffet selection very limited.
Convenience Staff were inattentive later in the evening.
quietness of room, especially because of the soundproofing afforded by the firedoor into the lounge of the hotel. Staff especially friendly and helpful. Food good. location for National Archives no
Nothing. Seriously could not think of a benefit if you paid me to do it. Not just dirty but absolutely FILTHY. I am a man, I have served in the army. I am not squeamish about some dirt but this was vile. I think there were not cockroaches because even they decided it was too much for them. The guys were so rude its indescribable. I lack the words. On top of it he just lay on a very thick Indian/Pakistani accent and pretended to speak less and less English as soon as we tried to complain whereas his accent and language level was fine at the start of the conversation. We booked a double ensuite and they tried to give us a twin with a shared bathroom. They "explained" it was the last room and we could take it or leave it (this is at 2am). We refused, got up and left and when all the hotels in the area were booked out because of the Munich airport shutting down we chose to drive 3 hours back to Nottingham directly instead of the sleep in London, walk around and travel in the morning as we had planned.