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Nice room, great price , good location. Staff is great.
The pool! Our kids really enjoyed it.
It was beautiful.
Friendly staff. Location. Below parking. Starbucks. Rooms. TV size. Rooms!
Pool was closed
The staff was friendly and professional. The rooms spacious. The beds were to die for! By far the best rest I've had in some time. I would definitely return when in Richmond again.
Staff was friendly and helpful, room was clean and quiet. Lighting in the room was not bright enough; at least one mirror should be available in the room, outside of the bathroom; headboard was not attached firmly so it banged against the wall with any movement(had to wedge a towel between it and the wall).
The hotel was nicely maintained and clean with very nice rooms. The location was great and walkable to many restaurants and shops. I was disappointed when they confirmed my request for a small refrigerator via text message but once I got there couldn't find it in my room. I called the front text who notified me that there are no rooms with refrigerators but they could refrigerate things for me for 31$/day. NO thanks because I was also surprised by the 21$/day for parking.
-Great location -Beautiful hotel -Very friendly and helpful staff -Pizza deliveries right to room door -Menu was not as expanded as I thought it would be -Reserved room w/ balcony. To our major disappointment, our balcony had a 5 1/2 foot wall that was not noted in advertisement - major let down.
Clean. Great location! Comfortable bed. Broken coffee maker. No biggie, Starbucks is across the street.
Elegant clubby atmosphere. Well appointed room and comfy bed. Plumbing made noise during the night.
Alfreda and Lilly were absolutely wonderful at the front desk!
Quaint and location was great! Staff was fantastic! Every one of them during our stay-- from the valet to housekeeping. The noise from the street and the bed mattress seems to be old.
Location was great. Staff was responsive to an issue we had. Beautiful lobby and restaurant. Room just the right size unlike other boutique hotels. Parking is too expensive. Housekeeping was a little too anxious to clean the room.
Room / Hotel staff overall was clean and hospitable I didn't like the fact that we were stuck in a room in the back facing a wall. I will probably go back to the Omni or try the Renaissance Hotel next time in Richmond. At least there you're not looking at brick walls. I parked on the street couple blocks up due to over priced valet......it simply isn't needed with the parking garages around.
The staff was extremely helpful and willing to support with all our needs! Great location in downtown Richmond. Walking distance to great resturants and bars.
Friendly atmosphere The price
beeing very close to vcu being in the downtown
The location to downtown Richmond is excellent with many restaurants nearby. Wish there was a schuttle to the airport which is only 15 minutes away.
Easy check-in, adjustable beds, free coffee, close to the Richmond Coliseum, free shuttle Valet took way too long--both days seemed to lack enough employees. We had to wait in a long line for 20+ minutes during both check-in and check-out.
We stayed only 1 night downtown.....but it was wonderful. Valet parking was quick and courteous. Front desk employees were friendly and helpful. The shuttle service was a wonderful bonus since there is so much to do in Richmond. The room was clean and tastefully decorated and the bar and restaurant were also wonderful , clean, and the staff courteous. Would definitely stay again.
parking is not included, valet parking rated @ $ 23 per day. For those on personal trips: Across the street, public parking is available at $8-$18 per day, depends on timing.
Enjoyed that the building was a urban refurbish. Every staff person went beyond what I expected regarding service. Our room was made available early in the day to meet our schedule. Very prompt transportation service. Would have been nice to have a more upscale restaurant in the hotel, but the large bar area and regar dining area were great for breakfast, lunch and snacks.
clean and nice the heater made way to much noise. hard to sleep.
Parking is way too expensive but guess that's how you keep room rates down. HATE paying that much for parking
Staff was very courteous. I chose the wrong time to come kids were running up & down the hall screaming.
Location to the convention center is excellent with the sky walk. The staff was outstanding on all fronts. You really have to pay $15 a day for Internet? Is Marriott the last major chair stuck in the 20th century?
Loved the location and the style of the hotel (very modern with pops of color). The room was beautiful and had everything we could ask for. The location is the best in Richmond. Our room was only surface clean when we arrived. There were dishes in the dishwasher that were still dirty, and the dishes in the cabinet didn't look too clean either. The floor felt like it hadn't been vacuumed since the previous residents' stay, and there was a suspicious stain on the comforter. The sheets, bathroom, and kitchen surfaces did appear to be clean.
Beautiful location with great access to nearby venues. New construction so everything was well designed and up-to-date. Friendly staff! The cleaning ruined it for me. The bathroom was poorly cleaned before I got there and during my stay. Multiple issues with this prompted me to write a review. I'm hoping they correct this issue moving forward.