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Location, character, history, comfortable room Poor service and badly organised breakfast
Traditional style hotel The staff did not have the greatest customer service skills.
We liked the historical atmosphere and setting of The Crown and the authenticity of its refurbishment. The whole building has tremendous character.
The intimate bar area, the bedroom (which was one of the traditional rooms with oak beams) The fact that the staff were happy to arrange a breakfast at 0330am due to the fact that we needed to leave early.
The room was excellent. Breakfast was a shambles, staff were unable to cope with demand and hence service was pretty appalling.
Very comfortable bed. Peaceful room. relaxing stay. Very cold bathroom, no radiator or heated towel rail. So-so staff. Tried to overcharge me be £100 and when this was pointed out, were not particularly apologetic or concerned.
Great charme, old England country style
The rooms were fantastic, lots of old world charm. Very romantic!
setting of the property, and receptionist was very helpful room service breakfast tray was dirty, full of dust in each corner.
The room was clean and spacious service at breakfast was poor
Nothing. Seriously could not think of a benefit if you paid me to do it. Not just dirty but absolutely FILTHY. I am a man, I have served in the army. I am not squeamish about some dirt but this was vile. I think there were not cockroaches because even they decided it was too much for them. The guys were so rude its indescribable. I lack the words. On top of it he just lay on a very thick Indian/Pakistani accent and pretended to speak less and less English as soon as we tried to complain whereas his accent and language level was fine at the start of the conversation. We booked a double ensuite and they tried to give us a twin with a shared bathroom. They "explained" it was the last room and we could take it or leave it (this is at 2am). We refused, got up and left and when all the hotels in the area were booked out because of the Munich airport shutting down we chose to drive 3 hours back to Nottingham directly instead of the sleep in London, walk around and travel in the morning as we had planned.