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Male receptionist did not make much of an effort on arrival and we found that off putting. No nothing.
Staff were good. Good location The food in the adjacent hotel where one has dinner was very poor and not good value for money. The special offer re treatment was also very poor and one got the impression they would give the least service as this was part of a special deal. Not worth taking up.
The Spa and baths. The room was poor for a 4 stars hotel. The menus of the restaurants were bad and expensive.
The pools and spas were excellent. Space and beds were in good supply. The limited spa treatments we used were good. There was a need for better understanding of available treatments,directions to these ,and prices for them....perhaps asking for english notice translation is a bit much!!!! But it would help!
The quiet and the peacefullness of the whole experience.I would recommend it to anybody who likes to be pampered.
Excellent service in the area of Thermal. Programs for health and relaxation. No dryers for robes and towels.
The actual spa facilities are good. Leaving the place a day early felt good. Waitress service was abrupt. Superior room 134 was sparse ,smelly and noisy (located above loading doors). Food very basic . No information in English for the hotel or treatments.If you have to go then only go for the day not an overnight stop
I liked being able to walk to the Balneario and enjoyed and benefited from the swimming pool. The breakfast buffet was excellent for people who enjoy eating healthily with a good selection of fresh and dried fruits. The reception staff were not very welcoming and the rooms, while comfortable enough are somewhat functional.
convenience to spa facilities
Very relaxing, enjoyed tapas and wine in the Casino cafe/bar Restaurant disappointing and rather overpriced for what we got in the evening. Breakfast good.
Location and facilities available Room had no mirror in the bedroom - very irritating!!
The Archena massage was superb. Pool facilities excellent. Room very comfortable.
Excellent room with great facilities, very funky and modern decor. Lovely bathroom with phone by the loo! Highly recommend the restaurant, all the food we had in there was excellent and great value for money. None
The spa and the staff One the barhrooms were poorley finished there was grout missing around the bath which my wife cut her fingers on and two there was a lot of noise from building work outside our room as we asked for a room with terrce which we were not told about when booking
Good location. Modern and comfortable Couldn't get the wi-fi to work
Modern hotel in central location The spa facilities were not as comprehensive as we would have liked and we would have liked more information concerning spa facilities and treatments that were available.
Very good service and set in an ideal location. Near to an excellent restaurant called International.
nice room, lovely mountain views, trendy style, helpful staff (organised flowers for my partner and also arranged massage I've asked for) restaurant closed, spa expensive (17 euros...there is a lot bigger and better place just around the corner and well worth a visit)
The accommodation was clean, modern and the staff were very friendly The off road parking facility was quite difficult to access and the exit gate confusing
the hotel was close to other places in the ricote valley
Furnishing and fittings of the room: surpasses any 5-star hotel we've stayed at - top class.
This is a very stylish hotel, with easy access and good private parking facilities. The rooms are modern and comfortable, with an excellent bathroom. Our room had a nice terrace with views over the town and hills. The breakfast was rather disappointing - although a breakfast buffet was advertised, it did not appear to be on offer during our stay.
The setting was wonderful and so peaceful outside of the pool area you had total quiet, no noise from the pools could be heard anywhere else. The buffet evening meal was good with plenty of choice of hot and cold foods. There was very little information in English in the hotel and few of the staff spoke English, I had enough Spanish to be able to cope but others may not. The leaflet they give you on arrival is totally in Spanish and could do with translating into English.
We enjoyed the stay. The spa was fantastic and everyone had a great visit. In the resturants around the spa and the casino needed more staff
Got another room in the opposite hotel Termas, because they where overbooked. This is a more luxury hotel, but we reserved a room with a terrace, and we got a very nice hotelroom, but NO terrace, which was a bit disappointing The menu card and the quality of the food in the hotels for dinner are below normal standards. So take your lunch in the pool restaurant (very nice) and go out for a dinner elsewhere in Archena or an other town, but not in the hotel restaurant.
The staff were very friendly and helpful. The service was relaxed and personal. The hotel was bright and very clean with pleasant interior decor. I would highly recommend this hotel. The hotel itself was great and excellent value for money. We had our own transport, so it was easy to reach the hotel, at its convenient location just off the a30 between Cieza and Murcia. Also we were able to find restaurants etc in near-by Molina de Segura or Murcia. This would be more difficult without a car.
The staff looked after me,even opasying the taxi bill and adding it to the account.Very new ,modern,and well run family hotel.
Quiet, clean, comfortable and relaxed
A very comfortable room and a very good welcome from the staff who, without being asked, had put us on the quieter side of the hotel. An excellent evening meal in the restaurant, and a simple but adequate breakfast. On a fairly busy main road and would be noisy if not in a room on the quieter side of the building.
Great value for money. All the staff were very friendly, professional and altogether very accomodating. Spa facilities were excellent, food and its presentation good. Would thoroughly recommend. Will definitely book again. Only critiscism was very noisy; road noise, and a wedding party, directly below room, until 4am.