Would you like to save as your currency permanently or for this visit only?
The front desk staff and the restaurant staff were very good. They gave me a cart for my luggage. No electrical outlet near desk in room. Had to use my computer on bed. Lighting in room was very dim. It drove me crazy at night when I was trying to pack my big bag. They have a computer in the lobby but it is not connected to a printer. You have to send your printing job to their email address. The desk clerk doesn't receive it. Some other person in the hotel has to read it (not private) and then send it to the desk clerk. It takes more than an hour, if you are lucky. They do not have Office 2007, only earlier version. Can't print boarding passes because they require a direct link to a printer. Hall light switch was hard to find when getting off the elevator. IT and electrical need major improvements. Also, walls are thin between rooms.
Good restaurant with friendly staff. OK for an overnight stop. Impersonal atmosphere. Isolated location.
The hotels proximity to the airport Lack of parking
Everything was good.
everything was fine wifi in the room nearly non-existing. worked only in the bathoorm and only when sitting on the toilet. I mean, sure where else would you need wifi. No shuttle to terminal 2.
the beds were wonderful and the shuttle was very convenient. Breakfast at 20 Euros is too much.
Helpfulness of staff
Very good facilities and comfortable rooms The final bill was wrong, with an additional charge that should not have been there. I did not notice this until after I had left the hotel, but this increased the cost by 30 euro. Whether this was a genuine mistake or not is the question, and makes be doubt whether I would use this hotel again.
Clean room, and the dinner we had was very good. We where early for check in they said it wood be a additional $40.00 plus euros. The night mag. said we could possibly check in at 1200. We talk to the next desk clerk, he said the same but check in was not till 1500 ? Then he said maybe 1300 ? I told him we are getting three different answers ? We also ate dinner there you wood think when you are patronizing a business you wood get some leeway. Then when we check out the manager said we owed them for breakfast $45.00 euros. I told her that it was included in the rate she said it did not show in there system I show her my hand written receipt she said that was not acceptable and we where out the door to get our plain. Then the shuttle driver drop off the other guest and told us that he normally only drop off at one spot but wood take to are correct gate that is at same airport ?
The location and proximity to the airport and the shuttle service to and from the terminal. The internet service was confusing and expense and didn't work properly. Just offer free internet access to guests of the hotel like they do in the U.S. Are you really making that much money off your charges for the internet.
Breakfast was amazing and dinner too Front desk personnel behavior was unbecoming of one clerk.
Room was nice, hallway outside room rough looking. Front desk was very hard to deal with. First key they gave me didn't work. Could not print my receipt in the morning, after 10 minutes I gave up and got on the bus to catch my flight. I asked how I could get it, and he said I had to get it from Kayak. Business hotels know they need to be able to do this.
Great value for money and shuttle to airport excellent.
Shuttle to the airport - Flat Screen TV - Position very close to the Airport
Excellent and comfortable
Great mattress, air con saved our lives, quiet at least in the back side very friendly helpful staff Bathroom a little cramped - door blocks toilet, and toilet flush button behind seat. It's a 4 star hotel-shouldn't be this way.
liked the location some of the design features were good no tea/coffee making facilities in room.glass partition between bed and shower. wet bathroom floor when shower is on mollers not open till 9am on a sunday - should be open earlier for snacks and coffee. insufficent lighting
Centrally located brand-new structure, with spacious and modern rooms, very comfortable mattress and bedding, clean bathrooms. Delicious food and great service at the hotel restaurant.
It was very beautiful new hotel. Hotel staff kindly told me many pour questions in English.I could relax so much. It is located in Darmstadt downtown, and near Machilda hill. To the station, It takes 20-25 minutes by walk or it costs about 10 Euro by taxi or about 1 Euro by bus. Good location!
Very friendly and efficient staff. I kind of missed a minibar with some night snacks.
Very friendly and helpfull employees. Nice, clean and modern bedroom. The food is delicious and a faire price.
Staff was super nice. We even got a voucher for a welcome drink. Easy quick check-in.
Free drink at check in Price for breakfast much too high
Nice Rooms, Excellent Breakfast
The hotel itself was nice. Breakfast was not included and was quite expensive. Also, it was hard to get into the city of Frankfurt from this hotel.
Convenient to FRA Airport
The shuttle service from Frankfurt airport was poor. We waited 30mins for the shuttle to come, then to be told there was no space ( only seats 6 passengers ) & therefore had to wait another 30mins for the next shuttle, We then explained the event to the hotel reception who really didn,t seem to care.
It was quiet and the staff was very friendly, helpful, accomodating. That the double bed was actually two twin beds put together - and that even with the A/C turned on to high, it was still quite warm.
the free shuttle
it was comfortable for teh prize I paid a little loud
I was only there for a single night; hence, I am not in a position to express a complete judgement. Nevertheless, I got a positive overall impression of the hotel Checking in and out was quite efficient. I made use of the Room Service for dinner. The food was good and the delivery time was quite reasonable. May I suggest that the shuttle service to / from the airport be more frequent. While I was waiting for the shuttle at Frankfurt airport, shuttles from other hotels (including other NH hotels) had already come twice to pick up passengers before my shuttle actually arrived.
The quietness of the room, the bed was very comfortable, the receptionists were very friendly and answered all questions and the airport shuttle was one of the main reasons your hotel was booked. a little handout on how to use and how to get to all the extras, like pool, outdoor patio, etc. would have been helpful.
team of the hotel at the reciption are very good , the waters also . poor breakfast .
everything ok internet
The hotel was excellent, all the facilities, the staff and the minibar was excellent. A special thing to mention is the breakfast, which is very very healthy, I would definitely like to visit it again.
Quiet, comfort, nice balconi, chocolate that waited for me on the pillow! The electric lights are too week, at night the room is dark.
Location by main train station in Darmstadt is excellent In my opinion, this hotel simply does not meet the standard for a business hotel. The staff are not well trained or courteous, there is an absurd amount of nickel-and-diming charges (ex: charging for internet access), and aside from a pool there are not many facilities for guests to use. Definitely would not recommend for someone staying in Darmstadt.
Too expensive. Access to internet should be included and not cost 15 euro - unacceptable.
no hot water/coffee-making facilities in room
I don;t think that this hotel in Darmstadt could be rated as 5 star hotel...may be the one in Frankfurt?
bad ventilation in bathroom, and hard to get key for locker in sauna
Excellent Room, Excellent Hotel - Highly recommendable - Good Restaurant, Easy Internet Access noisy bathroom! Tabs for water would also not turn off properly
Quiet, comfortable room No in-house fitness center.
Very good value for money and a lot of activities around it. The room I had was very well equipped and comfortable. Excellent and friendly staff. Attention paid to many details. Avoid their "Braserie". 1l. of water costs less than 5 eur. and a soup costs less than 4 eur. Non-sense. There is one more thing I noticed. When I was walking through the hall, I noticed older part which was not very well prepared, and then I entered the newer part, which was excellent. I would make sure I get a room in the newer part of the hotel.
Services were very good for the price. Location of the hotel and parking very convenient. Just the comment. The wireless internet was not usable because it was very unstable - at least on my computer in the third floor under the roof.
It was easy to find your way in the village and arrive at the hotel. Enough parking space available. Breakfast was good. I stayed at the 3 floor, very poor quality on stairways and hall.-
Friendly helpful staff. Lovely breakfasts although they were very expensive. Location very good
Fast check-in and out procedures, helpfull personel, good brasserie and breakfast The bathroom is to dark and has no mech.ventilation. There is no parking garage and my car had to stand on a parking lot with trees resulting in stains on the whole exterior, although the car was not parked below a tree.
Service All was o'k
reception the surface of the room was big enough but the srface in which you could stand up was very small and to go to the room you have to go through spaces that are in course of renovation and for sure there were other rooms available than only those just under the roof
free internet, service, breakfast...
The food in the hotel restaurant was terrible. The hotel allows pets :-( In the room next door there were some dogs left alone. Barking all night. Reception did nothing much about it.
hot in room- no air-conditioning
Layout of room. Quiet service. Price of breakfast and no alternate to large buffet breakfast
It's Location - near to airport and near to Motorway Limited food choice for dinner
Staff were very helpful arranging an early return to the airport via their shuttle bus, nothing was too much trouble for them.
The staff at the restaurant was very nice and appologetic for the exceedingly high prices for wines by the glass (which they pointed out to me without me saying anything). The room was not clean with dirt on the floor, hair in the sink and bathtub, and stain on some of the furniture. The restaurant was very pricy, particularly the wine (with onl;y German and Spanish wines offered).
The quality of the room, spacious, quiet, large and comfortable bed. Excellent and generous breeakfast buffet. We only booked one night. If we had known how well we would feel, we would have stayed the complete 3 nights week end (seriously !)
Departing. Your web site specifically stated 30 minutes of free use of lobby computer. this is not true. when shown info on web site front desk personnel told me to take it up with you directly. they demanded 5 euros for 15 minutes use of computer terminal. front desk staff was absolutely rude. wouldn't recommend this hotel to anyone.
comfort of room, availability of computers and restaurant
Close too airport, and transport to airport from Hotel. Staff was kindly. Breakfast excellent.
Clean, quiet, airconditioning worked, easy access from airport with free transportation, and 4 internet terminals in the lobby. Hotel had a restaurant and there was a pizza place, McDonalds and small grocery store within 2 blocks of hotel.
Very huge room given, classy settings, comfortable bed, trendy modern design, bathroom size is big!!! Very limited seats for shuttle service. The hotel can accomodate 300 rooms, but the shuttle service (every 1/2 hour) can only carry maximum 6 passangers!! Forced to take taxi from airport to hotel (cost 25 euros) and hard to reserve seats from hotel to airport, all fully booked! Very disappointed with the shuttle service. Also, hotel was quite far from airport (about 10 mins taxi ride).
nice atmosphere, nice rooms and excellent pool and gym. breakfast time limit at 9am is ridiculus. Biblioteck closed during weekend is ridiculus too.
Excellent quality business hotel with high standards. Good buffet breakfast. Convenient location as stopover from autobahn. Extortionate charge for accommodating a dog in room.
Modern and very clean hotel. Nice surroundings. Great breakfast.
the comfort of the rooms the excellent service from every member of staff we were made to feel special something you dont get very often nothing at all
Location and staff Would have liked to have a coffee pot in the room
A nice central hotel. Clean and tidy. A smart dinning room that was absolutely spotless. There was no fridge or tea/coffee making facilities. This would have been highly desirable with the very hot weather.
Excellent service. Very responsive staff. Good breakfast. Quiet room at extra charge. Internet at extra charge. Breakfast not included in room price.
Friendly welcome, competent staff. Room was cool, bedding was not warm
Pleasant room, great bathroom. Very clean. Friendly and efficient staff. I will probably return to the Ramada.
A very decent place to stay, room was spacious and clean, and had a good -sized fridge (there was also a hotplate but strangely no crockery or utensils!). The staff were polite and helpful, and the hotel is well situated for the clty centre.
Lot of noise from traffic
It is a nice hotel, almost a family house. Functional, near to the city center.
Very polite personnel and also very clean rooms. Also they are helpful and the condition of the Hotel is very good. With these rates it was very annoying that there was not any kind of free internet connection. The only possibility was to pay 10euro for 60 minutes of internet connection..... and more if you need more time. In 2010 10euro for 60 minutes Internet they must be joking...
Location No air conditioning. No safety deposit box. Yet classed as 4 star.
Silent place, in the middle of centre of Gross Gerau, quite close to Darmstatd and Frankfurt by car Breakfast untill 10a.m. only
Convenient for airport and motorways. Swimming pool. Excellent restaurant. Pleasant and quiet town centre location.
* Location - Centrally located on the main street with lots to do w/i walking distance * Staff - Extremely helpful front desk * Value for the money
The hotel was clean and spacious. I really enjoyed it. The staff was great too.
We were offered a spacious room and the restaurant food was excellent.
Everything was great, very friendly staff and great food My Mom and I had to leave at 5:15 am for the airport. Since we were on vacation we had plenty of luggage. When we got ready to leave I carried all of the luggage to the elevator and tyo my surprise the elevator was shut down. I had to carry all of the luggage from the second floor by myself. I guess I felt for what I paid for the 9 days they could have made some sort of arrangement.
It was close to several good restaurants and a nice shopping area. The hotel did offer wireless internet, but did not have a business center with a PC for use by travelers who did not have their own laptops.
Comfortable bed, good breakfast. In the centre of town, close to shops etc. Good prices in restaurant, especially lunchtime.
The price is too high!
lovely breakfast, pool, attractive facilities, easy Internet access. Delicious house wine for dinner. either the batteries had worn out or I could not figure out how to use the TV remote.
Location in the small town. Yes, since I will stay with you again prior to my trip to South Africa and upon my return will spend an additional 2 nights at your hotel, I wanted to store a small suitcase, but was denied such minor convenience.
The reception area is well kept. Breakfast is included. Nice Breakfast choices. Hallway carpet is dirty. Room has stale smell. Toilet, bath tub tiles shower curtain and sink are dirty.
Good breakfast No free wireless internet, though listed
Facilities were clean and modern and everything was in good condition. The airport shuttle was a disappointment. The bus ran infrequently leaving many of us to wait a long time outside the airport. After a long flight, the last thing you want is to wait for a shuttle bus. The bus was over crowded and noisy, and not all passengers were for the hotel. Lastly, the bus broke down on the way to the hotel, causing further delay.
Clean, efficient staff, close to the airport & a shittle service, very good place for an overnight between flights Shuttle bus doesn't bring you to the door but stops about a 100 meters from the entrance, you get wet if it rains
The very friendly atmosphere and the very good service at the bar/restaurant although i arrived there well after 22.00 hours.
Clean, comfortable, excellent breakfast. Would definitely choose Mercure again. It's further away from the airport than you might think. They have a shuttle running regularly, but it takes about 15 minutes.
Clean & nice Nothing
The hotels location was great, close to Frankfurt city and the airport. The staff in the bar and restaurant part were excellent. The beds were uncomfortable, the room was unbearably hot (and you couldn't open the windows because they were blocking out the sound of the airport), and the staff at reception were not the friendliest of people.
Proximity to airport, had a sauna and pool, fairly good price. Not many restaurants around.
Fantastic restaurant, quality dinners, good breakfasts. Dirty soft drink spill (coke?) down wall next to bed. Reported to reception staff who appeared to have little interest. Doubt if problem was corrected. Walls in bathroom full of dirty marks.
Quiet , close to airport / train station
The boss jack is a wonderful person, and friendly.
The ability to park our car, although the parking was tight. Easy access to the bus and train for a trip to downtown Frankfurt.
Internet is free and work well, free parking as well. Sauna and swimming pool OK. Arriving Sunday afternoon they inform that the restaurant was closed. They provide info where to go, 10 min walking.
It was a buisness trip and I visited an exgibition and met friends.
Very friendly atmosphere. A nice family run business. Very quiet location close to trains only 20 minutes out of Frankfurt central station. The front door is not always open, so if you plan to arrive early let them know in advance.
the staff;location;excellent breakfast
Our room was large and quite comfortable. They have convient on-site parking. It is 500 m from a S-Bahn stop and it is two stops to the Frankfurt Hauptbahnhof. There is a easy back road to the Frankfurt Airport and it takes 20 minutes to the car rental drop off in Terminal 1 with only one traffic light en route. Breakfast buffet was very good. Clientel seemed to be German businessmen. Nothing in particular besides one always wishes that the breakfast was free. I wouldn't hesitate staying here again if I had a rental car and I wanted to get to the Frankfurt Airport for a morning flight. Ours was at 1120 hrs.
Free WLAN and freshly squeezed Orange Juice No bar, no restaurant, reception closes at 10pm, staff not friendly
The location and value is excellent if you have a car and are flying out of FRA. Breakfast was very good and the pool and exercise facilities were a nice touch.
staff very polite, multi-lingual
Staff were very helpful Only 1 English speaking TV channel
Lack of facilities to cater for basic buisness needs ie. use of meeting rooms and printers.
The kidness, as they deal with the guest I was satisfied with everything
Quiet. Nice clean rooms. Friendly staff. Very pleasant bar. TV remote control did not work because of lack of batteries. Reported but was never fixed.
excellent value. we were unable to arrive on the first night we booked due to our flight being cancelled, and we were not charged for that night. very impressed. very clean hotel. great breakfast. nice friendly staff
Flexibel staff at the reception allowed to stay till 2pm in the room before checking out.
Friendly helpful staff. Clean, well-kept facilities. Good food. Very hard mattress on bed. Room too hot overnight (air-conditioning did not cool room)
Staff very helpful and polite
Very good, luxureous hotel. Food was good and the breakfast buffet was perfect. The room was clean and sufficient.