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|Value for money||7.0|
|Distance to city center||5.1 mi|
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The property is beautiful, unfortunately due to the management you are unable to enjoy it.The property is set in beautiful green mountains where the air is very clean. The bedroom we stayed was nice and it have a nice closet and bathroom. Beds and linens are clean.
The person in charge of handling the customers is very unprofessional and she personally makes sure you don't use any of the amenities this beautiful property has to offer. You are only allowed to use your room and the outside but you also have a curfew. You can't use the dining room, living room, tv room, office or any other room in the property. She will follow you and close the doors so you don't use these rooms. If you leave the property, she tells you to come back around 7 otherwise the doors will be closed. What? I am on vacation! I thought I was staying at a hotel! I was very confused. I did call the administrator (which by the way, does not go there very often) and told her everything. The administrator was surprised as well. If you decide to stay at this property, make sure you talk to the administrator and get the confirmation that this issue has been resolved. I payed way too much money for the room I stayed in, given that I couldn't enjoy any of the amenities.
The hotel is beautiful, the facilities are great I have no complaint whatsoever. Too bad that such a good hotel is managed so badly. With a change of administration the hotel would raise its standard significantly.
It was very difficult to find the hotel, the location information of the hotel in Booking is wrong and when we call the administrator to guide us in the location, She was very rude and did not help us in anything. the only posible way to arrive was asking people in the area. The room only has the beds and the TV, it does not have a fridge or coffee machine or the other things that are informing in Booking. The attention to the room was precarious they do not give soap and they do not change towels. On the Booking page they say that the breakfasts are 16 thousand pesos, but they charge us 20 thousand.
Montañas de Esperanza has a restaurant, bar, a shared lounge and garden in Rionegro. Boasting family rooms, this property also provides guests with a sun terrace. The accommodation features a 24-hour front desk, a shared kitchen and currency exchange for guests. The rooms are fitted with a flat-screen TV with cable channels, microwave, a kettle, a shower and a desk. At the inn rooms include a wardrobe and a private bathroom. Montañas de Esperanza offers a à la carte or American breakfast. Guests at the accommodation will be able to enjoy activities in and around Rionegro, like hiking. Medellín is 34 km from Montañas de Esperanza, while Guatapé is 50 km from the property. The nearest airport is José María Córdova International, 7 km from the inn, and the property offers a paid airport shuttle service.
based on 6 reviews
Value for money
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