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The staff on duty were exceptional, friendly, professional and went out of their way to ensure complete customer satisfaction. I was most impressed and am returning again this week as a result and hoping that I will have the same experience again. Being a lady travelling on my own, I didn't like the fact that there is no room service. But it wasn't really a problem I managed and the staff in the adjoining service were equally accomodating.
Everything was good.The only thing that spoilt it was we couldnt get a table in the restaurant (it was Valentines eve. special) But probably our own fault for not thinking ahead! Nothing
Good Premier Inn with breakfast next door
Room selection changed without my prior consent and with no confirmation by email. Check-in process delayed while waiting for person manning reception to complete a lengthy telephone booking. It would make more sense to route telephone bookings to a central reservation centre which would have access in the same way as the web-site does to all availability at all locations. Where the reception is single manned guests would not then be inconvenienced when trying to check-in or check- out of their rooms.
The rooms were very clean and spacious and the attached Table Table restaurant was very good.
Building and room very clean, although I do understand that the hotel is only about 18 months old so it really should be clean and tidy. Had a very good breakfast in the ajoining restaurant, really nice to have it freshly cooked. Not any really just a few pointers ie could do with some drawers in the units and a squeegy to mop bathroom floor (disabled wet room) as floor still wet in the morning. Also could do with another upright chair in room as not all disabled persons are confined to a wheelchair.
Overall a very pleasant stay in a comfortable atmosphere
Excellent helpfull staff, welcoming The heating in the rooms is either too warm or too cold, it also dries you out
polite staff, cleanliness, location ditto
Being able to use leisure complex and the flexibiity of times. Also the service and buffet breakfast was excellent as were the staff.
Staff were friendly, courteous, and efficient. No
Leaving No heating in room.
the hotel was sound staff friendly the beer
pleasant staff,comfortable surroundings. good base for exploring derbyshire rather restricted table d'hote menu
the comfort and swimming pool, it cetainly made a good start to our belated honeymoon was rather surprised on the cost of alchol
food was excelent the method of payment i got called from my room on numerous occassions wanting clearence on my card and it wasnt just it there were about six other people what it happened to .. this did not look good on my valentines night away..
The pool and breakfast Staff unfortunatley not motivated
The service from the staff throughout the hotel was very good Room adjacent to the motorway producing more noise than we would have liked
Good value and within easy reach of motorway I booked two rooms and the heating didn't work in either room, although one room had a blow heater which we used (the other had a fan!) The price charged for foood and drink in the hotel were excessive, hence we ate out in the evening.
The price was excellent! The fact that it's now non-smoking.
Close to home and all inclusive price for bed and breakfast stay, Ideal for last minute getaway. Stayed in the old part and the floor was a bit creaky.
Clean spacious room, plenty of hot water, good linen and towels, tasty value for money meals in casual dining area and helpful staff. View from room overlooking filling station.
Very large room, warm and fiendly excellent service
Large room space. Bathroom also roomy and clean.
We were given everything we required without any problems whatsoever. All items in the tarrif were freely available. It was warm, comfortable and relaxing. We had stayed previously at the same time of year two years ago and found no difference in service etc. to then. Nothing. Below I have ticked yes to the reviews question but not all are accurate in our minds.
Lovely big room, good evening food and good beer. No record of my booking when I arrived but thankfully, they weren't full. My breakfast was very poor. The fried egg was like rubber and had obviously been cooked a while ago and kept warm.
The friendliness of the staff, very helpful and polite. Their was a bit of a smell of grilled food in the ventilation system in the bathroom. There was also a function on somewhere in the Hotel area which was quite noisey.
close to town centre was not that luxurious overlooked a petrol station rather noisy, have been in a lot better hotels for cheaper price
Comfy bed, clean (though somewhat sparse) bathroom
Really good breakfast!
countryside and grounds Daily newspapers and other minor expenses should have been stated upon check-in. Lack of internet facilities was stated already
Room was very hot and no light coverings were provided for the bed. Also the a/c units below the bedroom window were noisy at night
Large rooms with good ensuite bathroom. Good breakfast served in dining area that was very pleasant. Hotel quiet at night ; all in all a very pleasant short break. I would definitely stay again. Nothing
All aspects of the booking process and the stay were excellent. Staff were attentive, facilities were first class, the room was comfortable and spacious. Brand new towels, great views, seating & bedding also first class. B&B price via booking.com could not be beaten.
We were made very welcome and enjoyed the hotel which had plenty of character. The location was easy to find and suited the reason for our trip. The hotel has beautiful grounds and comfortable bar and lounge areas. We had dinner one night and were not very impressed with home made soup, we also overheard other diners complaining about the standard of their meals.We think this may be a one off/due to personal taste.
comfort No Gym or Pool
we have stayed before, it was quite, the food was great and set in beautiful grounds.
Because we were on a room only basis we enjoyed the option of paying for either a full English or a continental breakfast. A change of some items on the menu each evening would have been preferable.
Beautiful accommodation. Friendly staff. Excellent food.
Set in beautiful surroundings, huge comfy bed, spa bath and sauna in the bathroom, made to feel at home, amazing breakfast.
Fabulous location, friendly helpful staff and wonderful rooms. We were upgraded and could not have wanted for more.
Lovely setting, lovely rooms, lovely food, entertaining animals
remoteness to the real world
Absolute quiet, beutiful surroundings and the most impressive quality and service I have found in 12 months of business travel aroung the UK
Very friendly and comfortable with an individual feel and lovely furnishings. Lovely wine and food. Tv did not work very well and the water pressure in the shower was a bit weak.
The breakfasts were amazing - so different from the offerings of large hotel chains - they were cooked to order, hot and so tasty. The staff who were friendly but not intrusive. The beautiful countryside and the excellent suite I'm a 'townie' I never thought about things like spiders when I booked the hotel - and was taken aback at the size of the one I found in the bathroom - however this is a minor complaint unless you are a 'spider phobic'
Fantastic location, very comfortable and luxurious room
Location Bathroom doors not opening properly, Hot breakfast - Cold!, attitude of staff
convenient location, good size car park with barrier.
Very handy location adjacent to the M1 No problemms incurred during my stay
it was pleasant the bathroom ceilin had all black mould on so did some of the wall when you lift the showergell out of the holder in side was black and greasy good job i bought my own missus would not shower
Efficient, helpful staff. Comfortable bed, en suite facilities. Would like to see an alarm radio type device.
Warm welcome, near main travelling routes, all facilities t eat etc. close at hand.
All the staff None
Clean, adequate place for an overnight stay Poor explanation on where things were for breakfast. Had to ask another couple where to find tea/coffee
The hotel was good. The room was clean, spacious and nicely presented with comfortable beds. When we checked in, the hotel database had not taken in to account our booking request for a family room and only had reserved a double room for us, even though our booking confirmation clearly stated a quad room. Thankfully they had a family room available, but this could easily have not been the case. We will probably book directly through the hotel next time to ensure this doesn't happen again in case there is no family room available when we get there.
Spacious, smart, comfortable, clean and well equipped family room. Good breakfast spread. None