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Friendly serving staff, pool and AC Front desk staff not friendly and breakfast too old fashion.
Emailed hotel a few nights before to find out about transport from vbs airport and they were very helpful None
The place is very noisy. We've booked several weeks ahead and told the hotel we were coming with a 1 year old baby. Sure enough, our room (best category) was right above the ballroom, were they had music until midnight. Then afterwards we could hear someone in the room next to ours snore - as if there was no wall at all. Next day, until about 3am disco music from an open air disco across the road. No fun at all with a small child, and certainly not 4 star accomodation.
My room was full of pets - I think this says enough My room was full of pets - I think this says enough
The friendly staff, convenient location in relation to the lake, shops and restaurants, the Spa facilities and the general ambience of the Hotel.
good location none
Comfortable and friendly staff
Beautiful hotel with lovely, friendly staff and athmosphere, and good facilities. Our wedding party were very impressed with the quality of the food and the excellent service. We had an attic type room. While the room was adequate, the bathroom was very small. My husband could barely get in the door, as it could only open half-way, due to the position of the bidet, and the shower did not have an adequate screen to stop the water splashing on to the floor.
The staff were excellent as was the location of the hotel Furniture and rooms and general layout very dated. surprised no coffee making facilities in room. Finally, does not cost very much to have Kelloggs corn flakes for breakfast rather than cheap stuff.
Good location close to the Lake and the town centre The interiors are clean but very dated
Good location, very close to the waterfront, doorman let us in after 1am with a smile. Long walk with luggage as it is in a pedestrian area, room very hot. Breakfast fruit juice was a mix, not real juice.
The clean room and the window and balcony facing the piazza The beds were to hard
This is a great little Italian hotel slap in the middle of Riva del Garda. It is traditional and stylish. We stayed for one nignt in August while attending the music festival and we had a very pretty balcony room with a view of the piazza and the tower. The hotel has good basic facilities and is completely charming. We ate breakfast which was exactly as expected in Italy with a good simple buffet. The restaurant was busy in the evening with plenty of Italians but we did not eat there. We would have but we were on a brief stay. Riva is a stunning place and our stay at the Portici will be one highlight of a lovely summer.
Everything equaled or exceeded of the quality and standards excepted. Coffee/Tea/Kettle in the room woould have been nice
The hotel position on the lakeside
The hotel was cenrally located, lovely breakfast and a very nice room.
location was fantastic, service very good
friendly helpful staff; free and easy availability of bikes; good location perhaps improve variety of breakfast; pool not really useable;
It was too cold in the room
The seaview was great! The staff was very helpful and nice.
We are regular visitors to this hotel and really enjoy it. Its location is perfect overlooking the harbour and among bars, shops and restarants. The restaurant provides a wonderful panoramic view over the lake and harbour.It may not be the best in town but it is really good value and I have to say, location, location, location. Plenty going on in the town day and night to keep everyone happy. Mountains are easy to walk to out the back door and the lake out the front. Lovely roof terrace for a sunbathe or a splash in the small resistance jet pool. We will be going back again in 2011. Well done to the staff and Best Western No
Very nice hotel. Perferctly situated close to "everything" in "old" Riva. Staff in Breakfast Room rude and unfriendly for no reason (not busy at all)
Location, location, location ! Poor
The hotel seemed very basic. But, actually, was a very good hotel in the end. They have a solarium area at the top with a whilpool, this was great. Also, had a great swimming pool and very very well kept grounds. So, very impressive. Rooms basic with no air conditioning, but windows opened up like patio doors, so lots air in.
Breakfast was good and the location was convenient It was very basic for 100 euros per night - but then so are all hotels in this area.
the location was the bet point of the hotel there was never any one at the reception, the rooms were very dated for the price they are charging...
Good position, very central, but not too noisy. Decent swimming pool and patio area. No air con, which was unbearable at night. Bedroom was too small for 3 people - beds were crammed in. Bathroom flooded twice. No-one ever at reception, so difficult to find someone when needed.
Good location A bit dirty
frindly family owned hotel, fantastic location
The room we got was poor, not corresponding to a 3 star hotel
location and facilities
Excellent parking facilities are available, When we arived we were surprisingly ushered to an apartment 100 yards away towards the town which was fully equiped and totally outstanding. Breakfast was also included and excellent. Reception was not manned when we arived so had to wait a couple of minutes for someone to show up.
No hot water in a 160 € room !!!!
Great location, super clean, very nice bed, closet, desk, bathroom. no internet service available
Attended a shoe fair no internet service
The location is ideal, rooms small but adequate, very poor breakfast choice, could improve quality using fresh fruit , not tinned.No Bar to relax in ,only reception Very little detail to breakfast presentation and choice, definite room for improvements there .Young gril attendinfg breakfast service extreemly bad manner with visitors and no interest in her role at all.Should address as it was off putting
Extremely clean and confortable, the staff was very nice. Great location. The dinner was not great in quality, we did not like it. The menu sounded good but it was actually basic and poor.
Excellent staff. The manager was particularly helpful.
Excellent hotel close to railway station and city center in a very quiet corner.
Friendly staff. Good location.
Very clean, good breakfast and efficient staff,
Lovely modern building with lots of wood in interior and exterior, good bed and spacious room, great breakfast, play room for children in the hotel and playground in the hotel park also, nice pools for children inside and outside, possibility for sports (aqua trekking etc.) in the hotel, bikes for hotel customers balconies have no privacy
I liked that the hotel offered bikes, several pools and easy access down to the town center. no
sport facilities, breakfast buffet, disponibility of staff, competence of staff, informations available (fliers)
Great location right in the centre of town. The showers are tiny but clean.
Great food, beautiful setting, very friendly atmosphere and great location for shops that beat Verona hands down! The hotel is at the top of the lake, which can be a bit of a treck to get there from the airport, well worth it though!
We had a room in the attic which was new, very clean, spacious & comfortable - we have stayed in 4 star hotels which were less appealing than our room at the Villa Mirvalle. That said,it really only lacked a refridgerator to "complete" the facilities. The only down side to the room was the heating/air conditioning system which didn't work (was it turned off centrally? - we didn't find out). A bit of heat in the late September evenings would have been appreciated. The absence of a printer to print off some internet work. (Guest paid for). Though I was on a few days break, I had to submit a VAT Return online. For my own peace of mind, I would have liked to have had a printed copy of what I'd submitted.
Excellent position in town, friendly, helpful staff. Good beakfast and view of the lake as asked. Secure parking fo0r motorcycle. Hotel bar very expensive!!!
Excellent suit with good sized room and Jacuzzi Parking in the area proved to be very difficult
Francesca in the reception was very welcoming and helpful. The hotel is in an ideal location for immediate access to old Riva del Garda and the lake. It is clean, bright and comfortable. Nothing major. We paid a bit extra for the suite to discover that it is on the fourth floor with such a slow lift that we had to use the stairs (74 every time!). Could be a problem for some guests, though we didn't mind. Wireless internet was supposed to be available in the room, but this was not the case. We appreciated the offer to buy us a cable, though were happy to use our computer in the Breakfast Room.
Our best hotel stay ever!!! Very nice and professional service and fantastic room!
the location. there is no park near.brekfest was fair/
Proximity to area attractions at value price.
Comfortable conditioning, cleanly, quietly
Right in the centre of Riva. Good location, friendly staff and you must try the Goulash Soup in their restaurant.
Location, cleanliess of the room. Mini-bar didn't work at all, we couldn't use it as a refrigerator (not could water, no ice, but temperature outside is + 35 at least) Hotel staff told us, that if we need smth fresh, we could leave it at the kitchen of the restaurant. There are no any plates & glases in the room. Air condition didn't work during the night. I couldn't recomend to stay there at least in summertime.
It was located in the centre of the old town which was an excellent location to visit the town and the lake front. It also ran its own restaurant below which specialized in German cuisine, and the quality of the food was excellent, and the price reasonable. The room was well kept and clean with all the facilities needed. It had no parking but paid parking was available in a secured carpark 5 minutes' walk away.
Friendly, helpful staff. Great menu in restaurant. Good breakfast.
The location was very good. The breakfast was a nice European type buffet. The room and hotel was very clean and the staff was helpful and friendly. Parking is a problem that is not fully explained. You cannot park at the hotel as it is a pedestrian only area. The. Staff. Was. Very. Helpful. In solving. Thus. Problem.
this hotel is much much closer to the main area of Riva than we thought from the map. the place felt bran new and for this is was lacking something - however the guy at reception made me a fab cappuccino!