i dont like the hotel. i don't stay again there.
Nice quite area, a few minutes from the lake
The breakfast The elevator was not working always!!!
The service, very polite staff, typically Swiss. Very diversified breakfast with a diversified choice of delicious cakes. The fact that it's reasonably far from city centre should be made more clear. Despite the fact that it contains the word "Centre" in its title, it was quite far from the actual Centre, which was slightly uncomfortable since my grandparents were accompanying us.
Swimming pool, breakfast, connecting rooms. Everything.
Clean and comfortable, very friendly with attentive staff
easy walking distance to key attractions and restuarants and trusted Hotel Brand. Breakfast could be better... ie.. fresh fruit, jucies
I have to agree with other comments this hotel is not up to standard. 2 star rating only – how is it ever 4 stars? The whole hotel is tried, old fashioned and worn out and really needs a total refit. It is really a Holiday Inn? At the front and rear of hotel there is new building construction just started, very noisy during the day, I would say for 1 year. Hotel staff not interested in the problem.
The room temprature was not comfortable, very hot.
pool was excellent, very nice view over the contry pizza was not so good
Staff was very nice, and lovely.the view was beauty. need to car, Better to put a banner on behalf of the hotel and be clear.
the people there is very nice.and the room have a beautiful view for lake lugano.room is very big and clean.have a nice restaurant to eat in a little far away on the hill ,not easy to find and can't go there without a car.
Stunning view of Lake Lugano and surrounding mountains. Beautiful clean room, well appointed. Outstanding personal service from the proprietor himself. Cannot recommend this lovely albergo enough!
The location of the hotel
Very clean and comfortable rooms; and an excellent view of Lugano. None
Nice location in a small village, although it involves driving many switchbacks up a mountain above the town of Lugano (no views). The hotel and restaurant were very nice, layout and style much like a locanda in Italy. Staff friendly and very capable, outstanding food ranging from casual pizza to multicourse fancy dinners. The website directions given were completely useless - we had to stop at a fuel station and ask for directions.
Nice small hotel in a beautiful quiet area with country style furnitured rooms It is a pitty that the entrance area does not give the impression how good the hotel is
New hotel, very clean, very good breakfast, friendly staff. Way way up the hill! No street indications for the area of Mugena. Far from the city of Lugano. No internet access.
Very nice pizza in the restaurant. Good service also. Breakfast area did not open until 8.00am. Ideally it should open at 7.00am.
Friendly Hotel staff, nice rooms, quiet location impatient cleaning lady
It was a fine hotel (clean, friendly staff, nice rooms), but this was completely overshadowed by their poor performance on 2 points: the bed was too small for me and the breakfast was nothing more than basic. (1) The 2 single beds in our room were 1.90m long, with a high footboard. I slept on a mattress on the floor and had a sore back for 2 days. If you're tall don't stay here ! (2) The breakfast was poor. No eggs and no fruit.
quiet place, clean room very far from the city center
Hotel staff is very helpful and friendly. Restaurant serves good food during dinner and breakfast. It takes 22 sharp curves to arrive at the hotel which is at the top of the hills. Do not advise to book this hotel in the winter without a 4x4 SUV.
I like this hotel for services and nice and kind staffs. Also, enviroment is beatiful. The room was very clean and comfortable. I really satisfied the hotel.
Room was clean and exactly as described in the reviews with dated, but comfortable furnishings. Very friendly helpful staff. Many areas of hotel are WiFi.Good location to get away (in the mountains), but might be too distant from central Lugano without a car.
Nice, family-run hotel, located in a beautiful landscape.Spa area nice (although too simple) and lively outdoor pools. No indoor pool. Difficult Road to Lugano city with lots if curves
Great value for money - very nice garden area with small pool and sea water pool. Good food. Friendly and helpful staff. Just 15 min from Lugano. Perferct for a long week-end retreat. Spa also quite nice. Ok for couples and also kids friendly with a playground right next door. Nothing to complain about!
Very clean room with a magnificent view on the lake.
We felt very welcome. The room offers a great view on the lake. We highly recommend the hotel.
I liked the size of the hotel and the way we were welcomed. Breakfast outside was enjoyable and relaxed. The location close to the lake with the public beach perfect. The noice of the trains passing at the back of the hotel. The quality of the staff of the restaurants in the neigbourhood was below expectation.
Clean room, nicely designed, friendly staff, nice location on the lakeside of Lago Maggiore
The location was excellent, service was very good and the breakfast buffet was terrific. Price was expensive, but all of Switzerland is expensive.
They are very generous, the service was excellent , I like everything in the hoetl. I recommend it . nothing I like everything .
Good matress. Excellent breakfast. Friendly staff. Close to station.
Very helpful service. Parking servce good. Very central location.
Location and staff made this a great stay even though it was short
Real chocolate milk at the breakfast buffet
The friendly staff and excellent overall quality. No!, but..., If I was the hotel manager, I would place a small Swiss chocolate treat on bed pillow each day for each client.
Beautiful decor, friendly staff, excellent location
Everything! The buffet breakfast was scrumptuous, the location is excellent Nothing
Iliked every thing the location is perfect right in the middle of everything ,the breakfast buffet is out of this world plus they have another small buffet in the lobby 24 hours a day where you can enjoy a cup off coffee, tea , have cup of cake our a danish crossint at any time every thing is perfect
The nice garden, it was very quiet in the night. I don't know more because we stay only for 1 night
All. Especially was pleased kunya.
all of these nothing
Beautiful establishment, beautiful view, very helpful and polite staff. The kitchen closes too early, there is neither restaurant open nor room service after 11pm, so if you come back from a concert or other event after 10:30 there is no way to eat enything, even if you beg the staff for a plate of cheese or a simple snack, there is nothing available. For a hotel of such high category (and price) it is absolutely unacceptable.
Meals served for dinners at the restaurant were really superb by all means. Advanced charging of the room bill immediately upon our arrival although my credit cards were available to the hotel staff since I'd made the booking via website and this was our second stay at the hotel. That gesture of mistrust made us feel we were not welcome to the hotel.
Staff service level, location Some noise from ongoing construction work; rooms were cold despite central heating
Overall the Hotel is a wonderful and very nice relaxing place. The garden, pools and space makes it an ideal destinatiuon for the weekend. Restaurant and cafe - good combination value for money. Gorgeous views arond the site. Close to Mendrisio shopping - 15 min by car. Rooms in Residence may need some renovation, or cosmetics at least.
Goog situated hotel 20 minutes walk along the lake to reach the centre of Lugano. Breakfast with lakeview.
The swimming pool and SPA equipment Noisy and on the bad side of the road (No direct seaside)
Great views over the lake. True to star rating.
Excellent views Hotel was split into two with the reception area on one side
very clean. no faults
Excellent location, rooms, and the staff. We like a lot both spa and outside sundeck. Fascinating lake view.
great location. exellent stuff. the spa gets 100 points. the charge of parking per day is too high. thay sholud buy new epuipment fo the gimnasium.
The spacious room & toilet. Honestly , all was Ok.
The service was beyond reproach. Everyone was friendly and ready to help. I thought it a bit outdated. Although it has added wonderful, modern amenities (spa, pool, fitness room etc.) the hotel itself could use some refurbishing. The rooms are fine, but the lobby and all common areas do not reflect a top-level hotel.
Quite hotel and quite city as well for relaxtion. Car parking should be free of charge as there is no public parking near the hotel.
It's a nice old fashioned hotel in a quite location.
The hotel was clean, close to bus stop and hiking trails, and the breakfast was reasonably good. The beds and pillows were extremely uncomfortable. I could not sleep for the two nigths I was there.
The ambiance is familial, the reception of the landlord and landlady cordial. Although we stayed on our journey to and from Italy only one night at a time we were enthusiastic about the hotel in art nouveau style and the charming locality and surrounding mountain side. The hotel appears to be an excellent starting point for hicking as well as visits to nearby well known places like Lugano or Locarno.
The staff is kind. The room was not the one in the picture. It was old, hot and noisy (with bells that ring every hour, also during the night). The floor is covered with greasy linoleum.
The building and its location, the terrace outside and the owner couple. The interior decor including the lighting could have been better. The breakfast did not come up to expectations, coffee, bread and fruits not fresh enough. The town should introduce some traffic calming measures to make it quieter !
A quiet and peacfull location ,with very helpfull and friendly owners
The staff were very helpful and friendly. I liked having a garage for the car to park in. The room was smaller than was depicted in the pictures - so a little disappointing. The street where they are located is quite busy and had continued traffic noise all through the night.
Location and comfort
Rare original 50'ies typical icon in spotless shape and wonderful owners. Great surprise! Only 15 minutes by car from center of Lugano. Will absolutely come back.
It was unexpectedly good, comfortable and well located. Just 5 minutes by car from center of Lugano.
closeness to the city city while still enjoying the country life environment
Swimming Pool Room was small
- check-in and check-out services were fast and efficient. although we didn't stay in one of those rooms which had garage box attached, parking in the public area of the hotel was convenient and easy to find. bathroom was clean and large. lots of nice facilities for family in the hotel. - we couldn't open the window as we stayed in the first (ground) floor, so ventilation was a bit of a problem. but the hotel provided a fan in the room so this was fine.
The style of the hotel/motel, the swimming pool (where you can take a beer from the fridge and make a note on the list), the friendliness of the staff are very nice. The restaurant was not very good. Plus I believe that in this price range a (modest) breakfast should be included in the roomprice.
Value for money and a good family atmosphere No Complaint
Staff was pleasant and helpful. Plenty of parking. Room amenities minimal for *** classification, minor maintenance issues (dripping faucet, faulty shower door). Breakfast not included in room price.
Comfortable. Charming views of the nature, hills, lake and town. Near the city center. Has all comfortable SPA and swiming pool. Sauna and relax rooms. Parking charges. The breakfast no variate.
location, arrangements, views, courtesy, service in general, great food at the restaurant, good spa and wellness facilities as well as a great place for our German shepard dog none
Room’s view The location
Beautiful views, close to the city center for shopping, nice outdoor pool The dinner menu and food was very average
It is a beautiful, relaxing place. The view is spectacular!
relaxing bed pillow
Superb view, good breakfast, we received an upgrade for free, staff very friendly Very long walk inside the hotel to reach our room, the hotel is a 15 minutes walk from the center
Staff were fantastic and very welcoming of my two children aged 2 and 11 months. The pool area was great and we had a fantastic relaxing time. The hotel is well positioned on the hill with good views but is close enough to walk to Lugano.
Everything! The room was spacious and beautifully appointed, the location was excellent with breathtaking views of the lake and the staff was helpful and easy to deal with! We didn't want to leave. Not a thing
location, room, pool, gym, food, terrace for breakfast They gave us a room without a view although "panoramic views" were promised when we booked and confirmed in writing. Upon us complaining, the receptionist said the view was from the balcony. We had to argue and then got reassigned a new new room which was indeed very nices and spacious. However, given a price of CHF 400 per night, you do not expect to this type of attitude. The rating of poor in category (2) above reflects this experience. Note that staff in the gym and restaurant were "good" to "excellent".
The traffic instructions by car showed in the website are quite poor. They seriously mislead me about the hotel location. I felt I was cheated.
Very difficult to find and it was very old and poorly maintained but clean. Pool and health facilities very nice and apparently newer. Food was sufficient.
The position of the hotel got a nice view You can here the other rooms voice during your stay at the roomthere is no privecy or sound isolated
Very nicely situated hotel, beatiful surroundings. Wellness area and outdoor pool are very nice. Convenient parking space is limited on busy days. No minibar in the room.
The friendly staff and extensive facilities
The leaisure facilities and the location were excellent. The quality of the room furniture, carpets and wallpaper were below the expected standard
The surrounding area is stunning. The welness facilities are really good Helpful personell Old fashioned rooms in need of some cosmetics.
The waiter by the name of "Angelo" makes you really feel welcome and at home. Marvellous landscape and perfect indoor swimming pool.
it was very old hotel,the room very narrow,the way toit very hard,far away.
The swimming pool is good. We could relax and enjoy the day. The location and the view is amazing. Especially from the swimming pool. You can go out and see a nice view from Lugano and the lake. The hotel really needs a reform. It's a shame such a nice place be in this conditions. We only stayed 1 day, but I wouldn't recommend if you want to stay more than 1 day and needs comfort. The bedroom isn't so good, the bed, the carpet is old, smelling not so good. It's really a pitty, because the location, the view is amazing.
It rooms were very calm and quiet. The beds were comfortable. The breakfast could have been a bit more interesting, considering their lunch and dinner menu is rather pricey and gourmet.
Good selection of tourists sites which are readily accesible.
The staff were very pleasant and the hotel had very good facilities
all well the rain!!
The hotel staff was very nice and helpful on all accounts, and spoke all languages with me and my friends (French, German, Italian and English). The breakfast buffet was very tasty, with lots of variety, and good hours: 7-10 am. The rooms were very nice, with a side view of the lake (despite cranes for construction), nice balcony, comfortable beds, lots of closet and drawer space and a well-appointed bathroom. Also a small room safe for valuables, and a television (if desired), and a mini-bar. Very comfortable, although not huge, room. The lobby staff was very helpful with directions and even printed out a computer schedule of train departures for us. They were knowledgable about the activities in Lugano and surroundings, and friendly and helpful. We had a disappointing dinner one night, but it was a "test" for the new cooks, and we did not receive very good service, were seated in a separate room from the rest of the guests, and the seafood tagliatelle were not good. We also were not given a chance to order dessert - although the "intern cooks" were busy flambeeing some fancy dessert for other guests. But the salad and appetizers were excellent, and other meal selections. The hotel elevator was odd and the doors did not always open at the desired floor; it had a mind of its own and we felt a bit in danger sometimes, since it was out of control. But the stairs were central and easy to take if you had no baggage.
The Hotel is clean, the staff is nice in general. But like all in Switzerland, value for money is quite low. Hotel is expensive for the quality it serves. They should improve the quality in the breakfast. In Switzerland, you should eat at least better cheese which is a world famous country with its cheese.
Efficient staff, very clean room, nice breakfast. Clean, updated, reasonably sized bathroom.
they upgrade me to a bigger room they ask me again about my creditcard and they siad it is not right and they will keep my reservation untill 12 pm only it means ther is no garantee in my reservation while no hotel ask me that
The location was perfect for our needs. We were there for our daughter to attend college and the hotel was 3 doors away from her new residence. Quiet location up from the lake. Our room was right by the staircase which was very creaky wood structure. However, there was not much problem with that since everyone was usually in bed by 10:00.
Excellent hotel with friendly staff. The hotel was clean and has a lovely atmosphere. Great facilities including breakfast.
reception was very helpful +spoke good english
the proximity of the funicular the smell at the lobby...it was disgusting. and internt was not in the room
The location is excelent for exlporing the city and also the areas nearby. The public parking garage is also very close to the hotel. The staff was not very friendly and helpfull. The incline located just next to the hotel was quite loud. We had to close our windows during the night because of the noise.
Clean, functional, effort made in decoration. People friendly. Breakfast could have been more exciting. Would have liked email response to pre-visit enquiry.
The location and price are the reason why we stay there. The extremely slow and unreliable internet. Not all rooms have internet (and it does not seem that you can book a room with internet). The lobby has free wifi but they do not use codes so anyone nearby can tap in and that makes the connection slow, if you are even able to connect. On our last day of our stay we saw people using computers in what is usually a dark corner of a room and that apparently was the "business center". We had 3 agonizing days of slow or no internet and they never told us about the business center. Also, expect a room next to the funicular which runs from 5 am to 11 pm.
becase it stay in center of city
The hotel is just besides a funicular that connects the city center to the train station. Every five minutes the whole building is shacked. Moreover the rooms are not sound proof at all, so you can hear all the conversations in the next rooms and in the corridors.
Don't trust the pictures!!! You are stucked with a black and dirty wall 30cm from the window.
The proximity to the train station and the central location. The tram leading from the town up the mountain to the train station ran directly by my window. It was very loud and usually woke me up early in the morning so sleeping late was not an option based on where my room was. I am not sure about the rest but would assume they would be similar to mine.
When we arrived Susie at the reception make us confortable, wonderfull staff in particular gentlemen that helped at breakfast: good and rich breakfast, spectacular view up to the mountain, clearness....and nice reproduction of Van Gogh blue Iris field !!!!!!!!!!!!!!!!!!!!!!!
Very nice stafft - very friendly, warm and careful. Location ok - close to the lake and center of Paradisio, but quiet area. Parking facility nearby and at very convenient price. We had everything we needed, there is nothing to complain about
The kids liked their bunk bed. Unforgivably thin walls.
staff is very friendly. bike-vehicle for 4 pers is free for clients. furniture in number looks not good (very sinple and old fashioned)
Very helpful, nothing was too much trouble, good breakfast and the hotel is well located .
The hotel manager was very nice, the food at breackfast and dinner was excellent. A little long way to arrive, but rewarded by a wanderful view on the mountains and a incredible peace.
The host, Luciano, his on site restaurant and his knowledge of Switzerland. Luciano was extremely helpful in giving us information on road closures and scenic routes while touring Switzerland by car. We enjoyed it so much we stayed an extra night.
It was located close to Belinzona and reasonable cost for Switzerland. The bedroom was comfortable and I liked the 19th century style furniture. It was located on a windy mountain road and we stayed there to eat and enjoyed the views. The directions could have been clearer as we had a little difficulty finding it. The owner was very friendly and we enjoyed our stay. If in the area, we would definitely stay there again. No
Good position, quite and peacefull, our reason for staying was a stop over on the way to Italy. Although the position of the hotel, the room and the staff where excellent, I felt is was a little over priced. The choice of food was limited, but good,breakfast was also good. I would probally stay again, but I think the price needs to come down a little.
the owners are very friendly and the view is stunning - your GPS will get a little stressed trying to find it - just keep driving up the hill and you will get there only a new hotel with a slightly retro style - but the beds and pillows and linen are very poor - not good value for money, even in Switzerland
Simpel, small, lovely view of the valley. Excellent tip for a one night stay to or from south europe
The peace and quiet
The staff were very friendly and helpful. The osteria has a covered wooden veranda where meals are served. Locals seem to dine here regularly, for breakfast and evening meals, drinks, cigars and so on. It is a very nice place to sit and watch the sun set over Locarno and the alps. Vellano needs an earlier morning bus-service up the valley (earliest is around mid-day). This is not the osteria's fault of course.
Very friendly service and lovely hotel with great views. People should be aware that the hotel is up a very winding road into the mountains which is why you have such fantastic views. However this makes it remote so don't go expecting to be in the middle of town. Nothing - it's great!
the hotel was excellent from every aspect, each of the staff from the porter till the front desk manager were very kind and excellent. It is exceptional hotel the only thing is if wireless wifi was available for free of charge instead or with the LAN connection
Nice room & excellent staff. Relaxing atmosphere
The staff were very polite and helpful. Was exceptional value for money. Not too far to walk the centre of town and the station. The pool was also lovely.
good service, position and breakfast The Hotel rooms have old furniture.
Watching the moon reflection on the lake, as we dtrank a glass of wine in the Hotel bar - beautiful. All perfect.
The staff were so friendly, polite and attentive. The room was delightfully comfortable and the view of the lake and mountains is still with us!
I like the actual residence, the fact that it was an old palace, the location has one of the most beautiful views. I did not appreciate the greeting that I had at the reception. The woman on the desk was very dry and unhelpful. I had to remind them that I have an LHW card and am entitled to certain priviledges.