The crystalline, intense turquoise-blue waters are the star attraction at the Barcelo Maya Palace Deluxe hotel. Situated just opposite one of the most beautiful beaches in the world, on the Mayan Riviera, this luxurious resort boasts a colonial architecture that is typical in the region.From a quality point of view, all the are either junior suites or suites, as well as 2 master suites. Each room is equipped with everything you need to make your stay unique and special.With the programme you can enjoy dining at the 6 restaurants, all with views of the sea
The facilities are awesome. Great Beach, Bars, Restaurants, and Pools. Kids had a blast.
The staff at the front desk and premium desk were horrible. Not friendly and not helpful at all. For such a nice, luxury hotel this is unacceptable. We also experienced unhappy staff at some of the outdoor bars and of all people the girl handing out the towels. If you don't get a dinner reservation which at times is difficult even though the restaurants are never full (funny because you try to book a reservation at a prime time, the staff says they are completely booked), you have to suffer through the awful dinner buffet. The entire management staff at this hotel should be fired or retrained on how to be helpful and polite.