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very friendly staff, surroundings are beautiful no information during check in, example what time breakfast is served and where. We had dinner reservations for the first night (part of the package) but she forgot to tell us etc.
fantastic place, beautifully located and very well run. I'll be back. And this is from a hotel owner.
Quality and tranquillity of surroundings (a) The bar was unmanned for much of the time when it was supposed to be open. (b) Concerned that a room service meal for 4 people was delivered by a young man who had had to carry a large tray - very heavy and dangerously laden - up two floors and through long corridors to our rooms: impractical and risky. He should have had a trolley.
Very good place on coutry side. Quite good breakfast. Hotel staff is friendly and helpfull.
location near to the lake restaurant with lakeview but they put us in dark room on back side with no view , welness with 3x 5 m pool , small sauna and hammam, not worth a 5 star hotel , people should know
comfort in room and bathroom was great being in wheelchair the elevator solutions were not ideal
Very nice hotel. Great location; spacious and clean rooms. Friendly atmosphere. We had an extra bed for our son without additional charge. Very good value for money. Very good breakfast if you go early; view on the lake. Free parking. We want to visit this hotel again in the future. Some policies of the last decade: very high charge for internet, pay tv and cd listening!!...simply not worhty to use them.
Location On the first day the room service left the door of our room open all day after cleaning the room!!! Luckily nothing was taken. On the second day there was very loud music outside on our second night until 3am and then again in the morning from 9am. The hotel compensated by not charging us for the minibar. Also the lift is scary, old and slow, and only one for the whole hotel!!
Beautiful quiet location overlooking the lake; only 30 mins from the centre of Brussels; competent and charming staff; good restaurant.
Perfect location, nice and well spoken staff. Wonderful mattrass
It was conviently located for our needs. My wife and I needed to take a flight early the next morning and, while we aren't rich, we enjoyed our stay for the night. We were ready to take the flight. Leaving. It was sooooo good. It is unfortunate in this survey that there wasn't a choice "very good" because the item that we checked as good was very good, yet not excellent.
40 steps to Brussels international airport
Can't beat the location if you need an early flight the next day.... This is ripoff pricing. First of all, the website says rooms from E139. But don't try to find a room at that price, E209 is what you pay. Without internet. Without Parking. Without breakfast. Even Tokyo and Paris are cheaper.
Can walk across street to airport. Bar area was short staffed so see I e was dry slow, but to their credit, the bar manage really was concerned. Plus their computer system was down
Excellent location I had a very badly soundproofed room (next to the lift). Outrageous for a room of that price.
Location is perfect. Walk to check in at airport. Restaurant costly and service in restaurant slow.
Extremely very well situated across from Brussels airport entrance. It's the prime dpot to spend the last night before you leave. The good is good. Good breakfast. It's on the more expensive side but the location is what makes this property so convenient. There is a good train connection at the airport to get to the center of Brussels Antwerp Gent of Oostende. Its of course well understandable to the expensive side. Breakfast $25. But it's location makes you accept.
Position of electric outlets in rooms too far from bed
Convenient to airport - just walk across the street.
Perfect. Just in front of the departure hall. The best place where to stay if you depart early in the morning.
Very convenient for catching early morning flight The hotel was under renovation - the only restaurant operating was very crowded and busy
Everything was perfect.
The location to Budget car rental and the airport. The internet charge was ridiculous, and the internet service unacceptable, possibly due to spyware used by the service. When you charge for internet access, it should not include breaches in privacy. This alone will cause me to never stay at this hotel or any other hotel in the chain again.
Close to airport
Close to the ariport Room not clean (especially toilets and floor) - Very noisy : I could hear the other client calling his wife thru the wall, and all the noise coming from the corridor
The ease of transportation to and from the airport and the location.
comfort and proximity to airport
cleanness and hotels facilities (hotel shuttle on call during the night was very useful)
The roomservice menu is very poor, food in general is not of high quality. I had to drink my wine from a plastic glass!
The hotel is close to the airport & the shuttle service was good. The room was good. Arrangement with credit card was confusing - as I had pre-paid I had to come back to reception to register my CC to pay for restaurant. The service in the restaurant was very slow.
Efficient transfer to the airport Cleanliness, in particular the carpets in the rooms. In urgent need of change.
location cleaning of rooms terrible slow (only at 17.00hours!)
Far from town. transport expensive.
Very pleasant hotel with warmful staff. Located in the woods the hotel is very quite with very comfortable rooms, free large parking lot (external) and free internet access everywhere in the hotel. Sauna is nice, clean and has late opening. Restaurant is vast and food is good quality. To recommend.
The Gym equipment needs some maintenance...
the room was of beautiful design and had everything. Not sure about the glass doors on toilet and bathroom...not suitable for some couples. also very far away from city and no good for business trips to city
Very large room, clean modern They are really a conference center and not quite ready for prime-time as a hotel. Not enough staff.
Very comfortable, stylish, clean and modern rooms This is the third time I have stayed there and every time I find it is impossible to get the room sufficiently warm
Very nice hotel, but pricy. asking 21 euros for a breakfast is exaggerating
Beautfull escpae in the middle of the forest, but only 20 minutes from Bruxelles centre. The Spa was amazing!! Need to ask paper toilett, as this was not checked when daily cleaning was made. Paper toilett was well received but not put directly in the toilette but on the bed... not really romantic!
Very comfortable hotel, fantastic room! Clean, quiet, romantic, ... just what we needed to get away from the weekly rat race!
The hotel and restaurant have a beautiful design. The room was big and still cosy. The food in the restaurant was delicious !
very good breakfast and excellent service and a very pleasant location. the reception had an inforamtion I will stay 2 nights but in the reality I have booked only for 1 night. After a short explication, the check-in has been adjusted accordingly.
Perfect location if you have a meeting in one of the offices next door. Very high prices for a normal/regular hotel.
Price (through Booking.com got EUR 80 for double and was upgraded to triple breakfast incl. for the same money), breakfast was great, location was convenient when with a car. Hotel is aging, rooms/halls definitely need some refurbishing (especially bathrooms)...
The comfort and atmosphere of the hotel is good During breakfast he supply of bread/bacon/salmon was absent or slowly.
We stayed at this hotel on the way to BRU airport. This is a business hotel with large and confortable rooms. Breakfast buffet is good. hairs on the bad sheet and pillow. Old carpets at the corridors
Large, quiet room with good facilities. Close to ring road with good access to motorways south of Brussels. Difficult to find hotel - in former sugar factory! Evening meal was not good value, with 20-30 min waits between courses and small portions. Breakfast - hot food was cold, but there was a good range of foods.
The restaurant was outstanding - excellent food, imaginative menu and (for the standard) not too expensive It would be nice to be able to get Internet access from the room rather than having to go back down to Reception to get the log in details
Good location, very close to Waterloo office park. Comport beds and good breakfast. Hotel staff is not too helpful. During booking i have mentioned that i prefer room NOT on the ground floor (i have book a room in one month in advance), but receive room on ground floor. Answer was: we have't spare room on the first floor. Aircondition is on the room but too noisy. During checkout hotel try to charge me for more high rate. If you are required to stay in Waterloo area and you have car, then better to stay in Château Du Lac hotel in Genval. Same hotel chain but better value for money.
Food was excellent; staff was efficient and courteous One complaint: I extended my stay by a day and a half while waiting on a flight. When I called to extend the stay, the reception did not tell me the rate would be changing from 99e to 150e. This is a big difference and took me by surprise when I checked out. Not sure why the rate increased during a weekday but nevertheless I was not informed. I did not like this.
Great hotel close to the airport. 30-40 Euro taxi ride to town. Staff is great in the bar area. Nice service and food is well done. Carpets not the best of shape. Could be cleaned. Taxi service is a bit slow. If you need to be somewhere at a certain time, I would book the taxi the night before.
The free shuttle service from the airport to the hotel and back.
I called reception and waited for an unnecessarily long time before an irritated and unfriendly employee answered me. I asked for some utensils and he said "didn't room service give you this?" And I responded "This is not room service related", as I wanted utensils to eat with take away food. His irritation came through his voice while he said "fine." He hung up on me before I could say thank you. After this short but unfriendly exchange with reception, I never got my utensils! I never called back to followup . It wasn't worth the hassle and especially the rudeness. I improvised by using their wooden coffee stick as utensils instead. It wasn't easy to use but did the job with the scooping motion. I've never experienced such distasteful rudeness from hotel staff before until now. It really put a sour ending to my visit to Brussels. It only takes one uncalled for encounter to leave a bad immpression. Needless to say I will not be coming back to this hotel. And forewarning for anyone asking for utensils; good luck with that!
Location and value Airport shuttle not 7/24
Access from motorway - very easy to find. Comfortable beds. Good value for money. Secure parking. Good breakfast. Minor point but would have liked extra pillows. If I had asked I am sure they would have provided these.
The proximity to Brussel National Airport and teh free Airport Drop and Pick ups are the most salient points of thsi Hotel. No
Very close to the airport, free shuttle, clean, modern, nice restaurant and bar. Train station is near by . Hotel is located in the middle of business park.
Facilities, staff, restaurant and overall upkeep all excellent and consistent with 4-star designation. Airport shuttle was active/available (contrary to older reviews). Good location for airport access. Gated parking was 15 E on-site and was very convenient. Air conditioning was poor and room remained rather warm (sign on thermostat noted that it was an eco-friendly system so this may not be considered a major issue by some), only 1 full size towel for double room posed an inconvenience. Location very good for airport access but otherwise nondescript.
Close to airport especially if you have an early flight out of Brussels. Close to city centre too - station 5 minutes walk away. Time to city centre about 15 minutes. Taxi provided at hotel expense from airport to hotel during the day. Very efficient service. We left hotel at 5am. We had to take a taxi. Hotel pays for taxi after 6am.
The room was very nice and roomy, the bathroom was modern, large and well equipped The wake up call system did not work and we nearly missed our flight
A beautiful, comfortable, well staffed hotel. It was perfect for my 13 hour layover at Brussels Airport. Twenty One Euro for breakfast is outrageous. I ate about two eggs, two slices of bacon, a slice of toast and coffee. I can not eat Twenty One Euro of breakfast. It would have been nice if the restaurant was open for breakfast.
Comfortable rooms (although the bathroom is a little basic), plenty of space including a separate sitting-room, friendly atmosphere and staff, excellent value for money.
A very nice location and the kindness of the staff
the charming location, the lodge and the staff
Excellent clean spacious rooms & breakfast. Beautiful nearby lake for a pre-breakfast jog/walk to build up appetite
Excellent accommodations and location
This was a great place to relax - I was at a busy event at a large local htel and it was just great to get some space!!!
wonderful breakfast and hospitality fire escape should be paid attention
Anne-Marie and her staff were very friendly and helpful. The house is in a quiet location a few minutes walk from the lake.
nice hotel, good facilities, near the airport, staff is very nice and helping
Very nice and helpful staff in reception, good location for those who are travelling around the country, just off the motorway The double bed was too small for two persons
perfect room and bad jaquzzi,outdoor swimming pool are broken ,no breakfast .No free wi-fi in a room
Room appointed nicely and comfortable for overnight stay. Check in efficient and pleasant. Was not aware to ask for a 'first floor' room. They did not have an available and although many rooms are on the first floor, our room was accessbile only by stairs. We were 2 mature couples who had stayed in Europe for family event and touring, so one of our pieces was especially awkward.
The room was extremely clean and comfortable.
I chose this hotel for two reasons: 1- the location is so close from the airport and you don't have to pass through the traffic jam to Zaventem. So, i recommend it if you have an early morning flight. 2. Swimming pool, which was closed as most of the hotels do now adays. The reception was a disaster, that everybody did a check in had to fight with the receptionist, who was appearantly not satisfied with her work. My check in passed quietly (except paying the city tax which was for the first time not includedin the price)but after a while she called me from the reception an said some info were missing from my credit card, then she said you have to pay the city tax!! Told her i already did with your collegue. She said NOO you didn't pay! Told her call ur collegue. She called him, spoke in dutch, then said he did not tell me( without saying SORRY). Every body who was working there, whether in the restaurant, reception or out side, was absolutly not friendly and angry. Do not recommend it and will never be there. The receptionist The money value Swimming pool closed. Hammam closed ( why it's a resorts then?!)
Free airport shuttle service, proximity to airport was good but not so close that plane noise is a problem. Staff helpful and room a good size and nicely set up.
the room service was fabulous
Excellent convenience to the airport; clean, modern, well-appointed rooms; very close to the train station too; great facilities and helpful staff. The restaurant is of decent quality, but (not surprisingly) overpriced.
the food (breakfast and lunch) is very poor but very expensive. breakfast
The desk clerks were very helpful. The rooms were great, and the layout of the hotel was great. No
location, big room, nice design
the location and the fresh air outside was fascinating and the building gives a feeling of medieval times.
The grounds were very nice. It was a peaceful setting. The shower curtain had a bugger on it. The bed spead had yellow stains. I choose to believe it was coffee.
Personnel was very attentive and the food great. Had to get used to the long corridors and the steps to go up and down.
no noise not so clear in the bathroom as it is expected in 4 stars hotel
I did not enjoy the resturant service at all both for dinner and for breakfast. I did not enjoy overcooked coffee. I did not like having to ask for my room to be made up at 14.00 in the afternoon
The restaurant was excellent.
The restaurant is very good and not too expensive The room was too small, the pay tv not working, and it was very hot even when snowing outside and window open
Walking in the forest. Play tennis, Swim in the pool. Go by car to the Ardennes resp to the sea. Train to Brussels. Hade excelelnt food at your restaurant and at two restaurants in Wavre. You should change to new fresh floors in the rooms and new better beds.
Price of the breakfast is too high for what you get.
Very big room. Very clean. Very confortable. Nice design of the hotel in a castle. The dinner is too expensive. Its either taking a 40 euro dinner (that needs reservation) or having a pizza or lasagna in the bar. And its almost impossible to have dinner close from there. So you should be prepared for that.
The building its self was neat. Everything else to horrible! Yes, hidden fee's lack of communication from staff.
Aesthetically, the common spaces were lovely. The food and beer were reasonably priced at the restaurant, and the minibar prices were fair. The staff was very unfriendly and unhelpful. To use the spa you have to pay an additional 13 Euro per person.
Enjoyed the spacious club room and nicely remodeled bathroom. Very convenient to tourist sights. The mattresses are too firm.
rooms need renovation, air condition is too noisy, breakfast is good,
The service the people
Room was nice; staff was super helpful & polite
I felt well, being alone in my room did not make me feel alone in the huge world like in some hotels.
The quiet atmosphere and friendly desk clerk. They were not prepared to have guests over the Easter Weekend. The breakfast was not very good, the room lacked a fan and the hot pot was in need of cleaning. The hotel needs to consider putting something in the tub to prevent slipping when showering.
Comfy.Gent on reception on returning my passport noticed it was my birthday and wihed me a happy one.Unfortunately no champagne !!!!! Impersonal, very expensive if not booked on net. Glad only stayed 2 nights before moving onto my regular and cheaper and nicer hotel nearby!!!!
double room in the hotel was very small, with extra bed for our son it was not possible to move i nthe room. The rooms and the furniture i nthe hotel are very old, worn out. It is not 4* hotel which you expect when paying 175 Euro per night. I will never stay in this hotel again. Major renovation is required, prices are too high, should be below 100 Euro even after renovation.
The rooms are of a good size The reception area need sot be manned by more than 1 person at busy times. This was very poor and checking out took over 30mins.
Free WiFi It is rather dated and in need of a re-fit
Cosy, excellent situation, customised service
The Manoir is Chateau Du Lac's small scale sibling. Driving up the Manoir is found charmingly tucked away in lavish greenery, just off the lakeside. When not in use for weddings and the like, the Manoir spells charm and quiet all over. Breakfast was served next door at the Chateau Du Lac.
Nice room. Big enough. Calm. Bathroom could have been more modern. Rather limited breakfast buffet.
Bedroom was very comfortable,particularly the pillows and very spacious. Nice bathroom and powerful shower - great toiletries
I would love tea making facilities in the room
The room provided all that was necessary to make our stay comfortable. ( Tissues + a magnifying mirror in the bathroom would make it even better) Breakfast was excellent. The location was quiet and restful.
First of all the hotel is lovely with the old style red brick walls from the old factory, the staff is very friendly and we go a great deal for a superior room. I have nothing bad to say about the hotel but we asked at the front desk to order a taxi to bring us to "Le Bivouc de l'Empereur" the taxi company charged us €20 and on the way back we asked the restaurant to order a taxi and the charge was €12 only (choice of partner).
excellent value for money, great breakfast
Very clean and modern rooms, great breakfast and friendly staff.
The hotel and staff were excellent Cooked breakfast was not quite hot enough most times
Modern facilities and value for money No
Very pleasent hotel.
Great room, good breakfast, good staff, free parking.
good variety at breakfast, very comfortable beds and a clean room. expensive for the film selection