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bar, waitstaff, maintenance and housecleaning staff members were absolutely amazing, generous and good at their jobs. the four people I interacted with at the front desk were immature, unable to address a simple issue, and accused me of lying about pre-paying my hotel reservation online. on, and THEN charged me, even after speaking directly with the booking agent who confirmed I'd already paid for the one night in the hotel. absolutely ridiculous.
Comfortable beds First room we stayed at smelled like a smoking lounge. They moved us to a different room and that room had mold on the ceiling. It was late and we already moved rooms once so we just stayed and slept. The next morning the rooms next to us had a large family with kids and at around 8am we could hear them yelling and running around the halls. Then around 8:30 a baby in one of those rooms started wailing and didn't stop for about half an hour. How we the other part of our group that stayed on another floor enjoyed their room and felt They had a good nights rest.
booking the hotel was easy and fast. Overnight parking was $4 and you could come and go as you pleased. The room seemed outdated and very dark. Even if it was clean, because it was so dark, it looked dingy. There were no comforters in the bed, which I was ok with but it was not at all what I was expecting. Specially after reading other reviews and for the price, I feel like I stayed at a different hotel then what was described online.
Location, good bed, comfortable room Blinds were ratty and torn, clock had not been set to daylight time and I almost missed my meeting, hotel is showing its age
The 25 floor bldg had 3 elevators only 1 of which worked. Service was slow Car valet gave incomplete information
Staff was very friendly and helpful. Room was clean and comfortable. Location was excellent, close to all the major highways and in the center of the city. NA
The beds were comfortable. There was police action there. A lot of partying and undesirable looking people were staying there.
Great location Rode our bicycles from Buffalo to Rochester 9-1-2014, along the erie canal. Easy to get to, on about 4mi of road off the trail. Locked our bikes in front of the entrance driveway on an iron fence. Unfortunately they were gone the next morning with parts of the lock laying on the ground. If you are traveling by bike take them to your room
I had to pay an extra 25 bucks to park. It's ridiculous to pay for parking when I already payed for the hotel. The hotel needs to cover the coast for parking Lin the garage or include it in there overall rate. They also need some major remodeling.
The service was amazing! Malgarita at the front desk especially!
The location was convenient. It was in the city, near Dinosaur BBQ and the local community college. There are a couple of convenience stores nearby if you need to run out and get a cup of coffee. I had to go to the front desk 3 times, because my key kept getting deactivated, and I was repeatedly locked out of my room. I spoke with some friends, and they have had similar experiences.
Great value for the room and good arrangement with the next door garage for free parking with first floor parking spots for the hotel. No electric vent fan for the bath room to clear moisture from taking a shower. Also room walls (at least one) needs brighter color...room felt dark.
Good location for me while visiting relatives. Comfortable beds. Breakfast was greatly appreciated. Very clean. Enjoyed the stay. Room was a bit small and no exhaust in bathroom.
Location Fact that parking is easy Good bars and restaurants close by Room access easy Staff is great Room and bathroom is very nice Breakfast could be improved. More options could be available for better experience...
Very nice, nothing fancy or exciting but a very comfortable bed and a clean room. I would return and recommend to others! Was unhappy with booking online through the price comparison site. The date was incorrect and I was charged for a room I did not use then I had to re reserve a room. I have no idea how the date was incorrect, so I am out money for a room never used.
The staff was solicitous and pleasant. During the day, parking was easy. The color scheme was pleasant. The facilities were not getting the needed maintenance. 5)3 door lock had screws coming out, there was a panel that had clearly come in-nailed in the room and the pillows were so old the stuffing inside had become chunky.
The inn was beautiful and the food was fabulous.
Comfort, decor, proximity to Eastman School of Music, helpful staff, excellent restaurant, homelike. Not a thing!
Friendly and accommodating staff. It's a really beautiful old building and the rooms are nice. Convenient to downtown and the arena and getting there was a cinch. It's on the edge of a not great neighborhood - I went for a quick walk (on a 19 degree day) and within a block of the Inn had two cars pull over to try and sell me drugs in broad daylight. As long as you don't mind driving it's not a problem.
The Inn on Broadway is gorgeous! And the attached restaurant, Tournedos, is one of the very best steak houses I have ever eaten at. The hotel itself is extremely posh-feeling and I have stayed at many luxury hotels. The price is fair considering the accomodations, but probably a little pricey for the average traveler. I think the Inn would benefit from a bit more staff, perhaps a bellhop or at least someone other than the front desk person to run errands and help with bags. But overall it is a great experience and an enjoyable stay!
Great character/ awesome restaurant attached. Hotel was great, beware of the bums on the streets around the corner from the place. No need to leave really if you are eating at the attached restaurant.
Very helpful and friendly staff. We had three rooms for our party of 6 and two of the rooms were just great. The third was a little smaller but adequate.
Location, Location, Location I was unable to find a wireless internet connection
Very classy & elegant. Accomodated our last minute late night request for a fold away bed for our daughter coming in the middle of the night. Good value and the fold away bed was only $25 too! So many restaurants & shops minute or two away walking. n/a
Beautiful decor. Fabulous bed. Best shower I have had in years. Nice breakfast. It was all good.