Discover the newest and finest hotel in Southwest Wyoming, the Comfort Inn and Suites. We are located in the beautiful Rock Springs near the White Mountain Mall, Wyoming. Rock Springs is just minutes away from many seasonal recreational opportunities. From cross-country skiing and snowmobiling in the winter to boating, fishing, and hiking in the summer. You will arrive to a spacious and beautifully decorated lobby complete with a fireplace. While you are here, relax in our indoor heated pool and spa. Wake up to in-room coffee every morning, and enjoy our complimentary hot breakfast. All rooms are non-smoking. When using a GPS device or web map to locate the hotel, please use hotel's coordinates where possible: Latitude: 41.581476, Longitude: -109.256181. Please contact the hotel for additional directions prior to traveling.
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The Staff was great and very accomadating. The suite decor was very nice with a spacious bathroom. the continental breakfast was plentiful and always stocked till ending time a PLUS in my book.
The TV sevice was a bit hokey with no TV guide as a normal user would know it meaning it was a guessing game to know what was on any station during or ahead of time.
Staff was gross and not friendly. The guy whom checked us in talked down booking through travel sites. He told us he could give us a better rate than a travel site. He offered us a room for--- and we paid--- through Priceline.
I was originally put in a room with no heat, only a small 'space heater' It was below zero outside. When I went to the desk and told the employee the room had no heat. He said 'oh yeah that room has a space heater' He did get me another room, but why would they put somebody in there in the first place?....
Checking in was very fast. The staff was polite and very helpful.
Reservation made through Priceline for a Smoking Room with one bed. Upon arrival, found reservation for Non-smoking and two beds. Went to the Desk (Jeremy) to correct the room assignment and was told they had no smoking rooms at the hotel. Told Jeremy Priceline charged me $10 extra for a smoking room. Jeremy said he was unaware, said it was Pricelines fault, and that I could not smoke in the room w/o being charged xxx for doing so. Said I would have to go outside to smoke. Told him I was a disabled Veteran; so he assigns us to the 3rd floor, all the way at the end of the building. Called Priceline and informed of the situation; Priceline responded saying there was nothing they can do - then asked if there was anything else they could do for me. I was ignored by Priceline, and discriminated against as a smoker and a disabled veteran by Comfort Inn & Suites; neither of which I will ever use again. In an email earlier today to Priceline, I have demanded a return of my hotel fee and the smoking fee quoted. I also have requested a written apology from Priceline and Comfort Inn & Suites for these discriminatory practices.
Family was crossing the country on vacation, 2 carloads of us. Spent a good night, wish we'd had time to explore the area a bit
I chose this hotel because the online reviews of other hotels were a little scary. I'm willing to pay a little more for a good experience! This hotel was very nice, newer, clean and quiet. Beds were nice. Breakfast better than average. Traveling with family during Thanksgiving.