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Location and newness of facilities Yes - They did not have air conidtioning on during the night and even in January it was hot and stuffy at night and difficult to sleep. Door to balcony could not be left open because it was very noisy, either from other guests or the road at the front of the hotel
The hotel was very clean and staff were very helpful it was very convenient for where we wanted to be
swimming pool Food in the restuarant was not particularly good.
Fitness and health centre It was a large corporate hotel not a place to go for two weeks, no entertainment although there was a piano there. Opposite a sewerage plant and a busy main road, smell wasnt good on occasions. Swimming pool outside was in shade so cold and traffic noise not acceptable. Most of the staff did not speak English apart from reception.No trips or tours could be organised.No English newspapers available.
I liked the staff who without exception were so helpful and cheerful! My wife and I thoroughly enjoyed our stay at the hotel. The restaurant provided first class food. The only slight criticism was that the coffee at breakfast came out of a machine. It would have been better if fresh coffee could have been provided as after all its the coffee that Spain is famous for!
the spa was superb, friendly staff ensured the experience was fulfilled. the staff were happy with my guide book spanish!
Thalasso centre was free to use as guests of the hotel. The staff very helpful and food was great. I felt relaxed. Good experiance we will stay again. The fact that I could not make a hot drink during the night which I do every night.
This is a relatively new hotel and it is designed really well. There are plenty of roomy areas in teh reception/bar areas. There were quite a few people staying using the spa and they walked through the reception in their robes to get to the life which was not really ideal.
The rooms were spacious and very clean. The bathrooms were great with plenty of towels and toiletries, the shower was very good. The Room Service food was terrible.
The food, both restaurant and breakfast, was absolutely superb! Lovely view from the room/balcony, and excellent facilities available at the spa etc, although I never had the time to sample them unfortunately. Very nice to have free car parking attached to the hotel,and direct access from there to you room via a lift. Great location too. Only wish I could have stayed longer.
We liked the tranquility, very relaxing, excellent service.
Very friendly staff, beautiful spacious rooms, very nice breakfast. No complaints. No complaints.
This hotel was wonderful. The staff were lovely. The actual place spotless. new and beautiful. For the first time ever, I could sleep properly without all the usual "hotel noises" in the morning! Thanks It's location. Although the beach is very near, the actual place is quite "asleep" this time of year.
Modern decor and excellent location
Lovely large room and bathroom with good colour scheme, comfortable beds and centrally located - ideal for a short winter break at a very good price. For a large hotel, certainly one of the best hotels we have stayed in. Also has free secure parking underground. Nothing - but our guess is the location might be noisy at night, being above bars and overlooking a plaza, in the busy summer months. But we stayed in November so it was very quiet.
convenient location noise from the sqaure outside our room as there was no air conditioning, the room was very hot and stuffy with the windows shut and very nosiy with them open. No chairs for the balcony, no mirrors in the bedroom, only the bathroom, the hotel did not provide a box of tissues for the room
Customer service and design
central to where i needed to be, decor through out the hotel is one of the best i have stayed in.
Fantastic double bed. Lovely bathroom Lack of tea/coffee making facilities
Situation was excellent. Hotel new and clean. We hd to change rooms twice - Faulty air conditioning in first room and inoperable safe in second room - no maintenance people available to sort either problem. Third room was OK!
Was a very good hotel,service was great the location is the best on the area luxury all around, great experience thanks. only the internet conection but they tould me that the server was down, and no american tv channels but is only minimun other then that was very good..
The room was excellent. The majority of staff seemed inexperienced / unprofessional, with the exception of reception staff who were definitely a cut above the rest.
Comfort of the rooms. Breakfast. Wifi is not free
Total relaxation with an amazing spa
The big difference in a hotel is made by the staff....and this staff is wonderful !!! No other comments are needed......The room has everything you need, especially the best beds in the world. The music in the hallway is welcome and soothing. The breakfast and dinner in the restaurant are great. Everybody is making an effort to give you a good time and the marketing department is checking the service and your comments on that! What a wonderful experience....... It might be a bit out of the way, however, if you are looking for rest, the pool, the spa and golf, this is a great place to be. Also a very nice golf-bar: good atmosphere.
The spa and the golf course.
There was no children! It was nice and quiet. we came for a break away from our own mini terrorists and that's exactly what we got. Luuurvely.
Swimming pool was lovely and big. Plenty of space in the hotel versus number of rooms so don't feel crowded. Rooms were well decorated to a high standard. Concierge very attentive on arrival. Lovely terraces and viewing points around the hotel. Breakfast very good. Main restaurants closed on Sunday evening
Had a weekend at the Mar Menor Hotel and have to say it was one of the best hotels I have ever stayed at. The food was Excellent, Service second to none and atmosphere just perfect. Would recommend this hotel to anyone.
A very comfortable room and excellent breakfast. Strange reception, rather dont sit down for the check in.
Being so near the beach
The location of the hotel is very near to San Xavier airport which can be viewed as good or bad. It is easy to get too and is very close to the beach. The hotel as only recently opened so the amenities are new and modern. The break fast was a bit of a free for all and the waiting time at reception can be anything upto 20 minutes if there are guesta checking in. There is no concierge to refer to for local information.
Proximity to bars, shops and restaurants Drawers and wardrobe very poor
Location and price. Excellent value. We were give a 2 bedroom apartment, but the kitchen had no equipment except for a fridge and microwave. Murcia Tourist Regulations don't allow kitchens in this complex.
Location beside sea Children being allowed to play at all times of night especially around poolside area. During the day they dive bombed all areas of pool including jacuzzi and were not prohibited from doing so, therefore other adults were unable to use.. I felt that this was a danger to the children.Our bedroom overlooked pool and we could not sleep until it was quieter around 12.00. Did not realise it was such a family oriented hotel with lots of children.
The Hotel was very clean and the guest bedrooms were well appointed, spaceous and modern.
location pool very cold
Excellent size room
the choice of food available at breakfast and dinner - prices of drinks were very reasonable
Experience staff that had a good understanding of the customers requirements and excellent english speaking skills
Been in this hotel several times before. Friendly staff, good breakfast, nice rooms. No complaints.
Relaxed efficeient staff Breakfasts Why serve poor hot food. It is not traditional and made not want to try the Michelin mentioned resturant.
very good value for the money swimming pool closed
had a pool and snack bar by pool area this was very nice . the bar on roof top was open for only 2 evenings only during our stay. be better during summer to be open all time .it was central rooms were good but maybe not 4 star 3 would be more like. a couple we meet paid less than us and they had a suite! so there were bigger rooms would have been nice to have one. making more value for money. tea and coffee facilities in room would have been good
bar men friendly and courteous cleaning ladies top marks reception staff very helpful definately go back again most importantly great value for money the weather
Free Wifi in rooms shower attachment broken
We had a fantastic view and a massive balcony. One of the reception staff was very sullen and did not give a very good first impression of the hotel when we registered.
Staff willingness to help
Nice clean and comfrtable hotel No
Rooms of apartment were sparsely decorated. They could have benefitted from more pictures and some ornaments. As a result, apartment had a very 'cold' feel, although physically warm from the central heating.
Ours was a two bed Appartment. It was ideally located, clean, warm and very comfortable. Beatrice in reception was excellent and a great help. Flowerbeds bordering the car parking spaces ---not good planning --- inclined to become muddy and cause problems.
The apartment was very nice In a remote location with nothing nearby, and not all the facilities mentioned were available
it was really good,and value for money. Apartment very nice.
It's location to the airport and speed of check in service
Location and food in clubhouse both excellent,
Club house, playground for kids and the security Would be nice to have DVD player in the room for kids to watch DVD's.
The friendliness of the staff / the food at the club house / the golf coarse is excellent.
We didn's have any hot water
Good location, comfortable, all mod cons, nice pool and gardens, easy reach of shops. Nada.
Friendly staff with some spoken English. Hotel is favoured by Spanish visitors. Comfortable stay near to Murcia airport.
The breakfast The appartment we had was very basic without any insulation. The sound from other apptms could be heard easily.
More a 3 star, not a 4 star hotel. Buffet breakfast exellent for the price.
Near to the beach and bars. The room had air-con but the hot was switched off, we asked them if they could put it on as it was chilly in the room first and last thing , they said it would come on at 22.00hrs, but Spain being Spain it never did,This was false economy for them as we filled the bath and had a full hot bath to warm us up twice a day.
the entertainment for the children was excellent
friendly clean good facilities
close to everything we required for our stay it needs more english t v chanels
Availability of snacks,location of room,good choice of food, no smoking throughout hotel, cleanliness, helpful staff, quietness. Swimming pools could have been cleaner. Refrigerator only worked for 3 days out of 14.
We enjoyed the outdoor pool which had sun loungers around it and a lovely ice cream booth/bar where you could get a nice cold beer for 1 euro! All the staff were really proffessional and we liked how the surrounding area was full of friendly locals!
Comfort & views over salt flats. A bit of a treck to the beach area in the heat
Interior design, space
Friendly staff and a excellent restaurant
Very good service - much appreciated being given dinner with a smile and warm welcome by the waiter on arrival even though it was nearly midnight
Easy to locate but not very close to facilities for late supper etc if arriving late and restaurant is closed. N/A
Not a great deal, nothing near the hotel and no english channels on the satellite television! Location, location, location! Unless you have a vehicle this hotel is completely un-practical!
fantastic views from front of hotel and staff friendly and helpful rooms very basic and noisy neighbours
Price and location
Small but beautiful. Directly waterfront in great little village easy access to great food and drinks. A great value for waterfront with very good staff Kinda hard to find roads are not well marked but this isnt hotels fault
The staff were very helpful and friendly
The hotel is nice and well-situated. Anyway, for that price is perfect choice. Unfortunately, the room was poorly sound-proofed.
Superb location, excellent staff and easy to acces from Murcia airport Nothing
staff were helpful and freindly,allthough renovation was taking place it caused us no inconvience there was no tea/coffee making facilitys in room but was allways allways available from bar
Quiet, we were not disturbed. The weather and the view. Air conditioning if/when needed. I would have loved coffee making facilities in the room.
Excellent position across the road from the beach, very friendly and helpful staff, super room with beach view and balcony, very good value for money Minor problems - shower window didnt prevent water spashing over the bathroom floor, restaurant wasnt open (this was November though and end of season?)
The price of the room for an excellant seaview No ramp to wheel luggage up to reception. I had to carry it up a flight of steps outside the hotel.
It was absolutely fine. Lovely situation, and the food was good.
The staff were extremely helpful. The beds were very comfortable the room we stayed in was of a better standard than I would have expected from a 2 star hotel and the standard of cleanliness throughout the hotel could not be faulted. I have already told people at work how good it was and I will certainly be going back
Family run hotel, everyone was friendly and helpful despite language difficulties, would stay there again. Food wasnt that special but plenty of it, wasnt as hot as could have been
Cost of food and drink also staff No
staff helpful room cleaned daily location no
Even though the staff did not speak much English, they did everything they could to make our stay pleasant and comfotable. the ornage juice int he morning was fresh and quite delicious.
It was near to all amenities and the beach
the overall impression is of a well run,clean hotel.the meals and service were very good.I will not hesitate to rebook the hotel when I return to Los Alcazares next year. nothing
The helpfulness of the staff and the availability of airport shuttle. Nothing
good value very spanish friendly staff
The family atmosphere and excellent location All good