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The hotel was in a very scenic position. The room was large and comfortable. The spa facilities were very good and I enjoyed the massage and facial very much. This was also very good value. Staff were helpful and always pleasant and polite. The breakfast buffet was extensive and very good. Service in the restaurant was geared towards the group and tour parties on the buffet dinner package so we felt the a la carte menu although good was poorly prepared and served. This was the only down side to our stay.
Everything, especially views and indoor swimming pool with sauna. None
Good views over the valey. Hotel situaled up in a hill and a bit isolated. Too long wait for the dinner (45 minutes). Internet cheap 4eur for 3 hours but the time goes even if you are not connected. All the info in the hotel only in German. Wifi only in limited areas.
We stayed at the Junior Suite as we were 'downgraded' from the Emperor's Suite which was double booked. Spacious room, good comfortable beds, good shower. Staff in the restaurant is unexperienced, not up to (international) standards. Quality of food is substandard.
The cleanliness and size of the rooms. Excellent food. Not having tea/coffee making facilities in the rooms.
Very big (large 2 room apt) living space and bedroom. service was outstanding! Great location for making day trips in the Harz. The staff were very helpful and having small children was not a problem. It had everything we needed for our stay. Pool could have been warmer!
The hotel was comfortable, well located to explore the Harz region and welcoming. We had a great view from our hotel window! I would describe the hotel has 'traditional and charming' but with all the facilities you would expect. The breakfast was good and it was certainly worthwhile eating in the hotel - the food was home cooked and filling - just what you need after a days exploring! The hotel is dog friendly, the cleaning staff even left him little treats on his bed just like the chocolates they put on our pillows! Great touch.
Excellent breakfast, dinner and service. Big and comfortable room with a very nice view to a little pond and landscape. Staff in the restaurant was super!! Glutein free food is available and it was really good.
We took our breakfast and evening meals in the winter garden, they were all to a very high standard. Top food at a good price. Very poor childrens play area. Nothing for younger children.
To put it straight - I will never go again to this place. If you dont speak German, please dont make the mistake of going to this place. 1) there was not even a single soul who could speak english. My mistake in assuming that there would be one being a 4 star. 2) lady at the reception did not even understand that I had booked two rooms for two nights and it took me lots of time to explain this. 3) they did not even show the basic courtesy to say that restaurant closes at 9 pm and after my dinner when i was trying to order the dessert at 9.05, they said it is closed. Wherever I have been before, they come and alteast inform you that they are closing and whether you want to order something more.
The cleanliness throughout was exemplary.The breakfast staff were polite and attentive.Its close proximity to station was convenient. No
We found it extremely handy for the railway station and the start to the Harz mountains steam railway network to the Brocken
The room and hotel is very good llike one other person said it's off the normal tourist route but is a nice clean hotel. I was their because I wanted to see the V2 rocket factory which is very close but not too well sign posted It had a bar but it was not open
The hotel staff was so cordial, the breakfast was very good, the room was cleaner than most hotels where I stay, and I usually stay at 5 star rated hotels. I will stay at this hotel many times in the future, and I will recommend it to other colleagues. The breakfast staff is so nice, perfectly attentive, and everyone very pretty (not a breakfast staff requirement, of course). This hotel was exactly what I expected. I didn't see a soft drink/bottled water vending machine. Maybe there is one there. I got thirsty. I can't complain because my German speaking abilities are limited, and I might have missed something. Maybe there is room service for that, I don't remember.
Near the railway station and the trams. Near a good shopping centre and a nice outlook from our room on some ornate building facades.
Very convenient for the railway station.
Very comfortable hotel and central position near station and other forms of transport. Liked the hotel, but not the town.
The hotel is an excellent base for visiting the Harz area and especially for a trip on the steam operated Harzer Schmalspurbahnen. It has to be said however that Nordhausen itself does not have much to offer the visitor, See also comments which follow in the next section. Nordhausen is well off the usual tourist trail and therefore English is not widely understood there. I had to speak German to the Receptionist when I first arrived but the morning check out was done in perfect English. This is not a criticism, merely a statement of fact. A knowledge of German is rather necessary when visiting this area.
pleasant staff,clean and tidy hotel
Real warm welcome. Very quiet. Big room and good bed. Good breakfast and good regional food. We spent a very good time in this region and family Tronnier is really nice and attentive to make your stay as plaisant as possible. No push to spend more money at the restaurant. For foreigners, it will be interesting to translate menu at least in English and if possible in French.
Very friendly family-owned hotel. Excellent service and food.