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Staff were friendly & helpful Most of the taxis were unaware of the existence of the hotel & therefore it was a bit difficult to get to the hotel from the airport.
it was excelent, while i staid there, the hotel comfort and design , the personal was great and all there were wonderfull, i hope to see you again thanks it was good
excellent price Advertised a shuttle to airport but only runs 5 times a day
The new rooms were great. Staff still needs training. We booked just to use the pool for the day. It was not available and the manager only offered 10% off or a drink. We were offered to use the fitness center off property, but that is not what we were paying for. We were not even spending the night. It was the most expensive NON use of a pool I ever spent!!!
They advertised free wifi but the wifi hardly worked. The fridge in the room did not work and when we called about it, no one came to fix it. The pool closes at 7pm, thats way to early. The pool is small.
Everything was more then ok. -
Please switch off the music in the corridors. This so irritating! This is the only issue I have and is serious enough not to want to book again despite the fact that all other elements of my stay were so good
very nice and affordable place, not that far from the city (good connections to metro with free hotel shuttle bus as well as with public buses 663, 664, 654).
The facilities were great from the room to the hotel restaurant and bar. The staff was really great and nice, there is a city bus that takes you to the city center so that was good. Would definitely stay there again. Not a lot of channels for tourist mainly Italian channels.
It is superdeluxe, for a very good pricing
the bed is so comfortable. love the shuttle to the train station. breakfast offers a variety of food too. oh, and you can't beat a free wireless internet in room. should have a complimentary drinking water.
The hotel is brand new but needs improvement on staffing. The rooms are spacious and well done. The location is the greatest disadvantage of this hotel. Once you retire to the hotel room there is nothing else to do but to rest. The surrounding area is not very well developed.
I think that this hotel is ideal for a trip to one of the most beautiful cities in the world. We were very happy with the service, the room was not lacking anything, the breakfast was great and the location was ok, near the metro to a nice neighborhood with shops and everything. The only thing that was strange was the toilet door which was 2 sliding plastic doors and the door to the bath which was nonexistent. That was not a problem with us, a couple, but with others this could be awkward.
The staff was very friendly. The interior of the hotel was very good and the breakfast was organized well (compared to other hotels we have stayed) The air conditioning problems were the worst part, but it didn't bother very much
The staff was friendly and helpful, breakfast was very good and plenty of choice. Since this is Rome, you know, we did not expect a very big room and thus were not surprised to find a small room in which you barely had space to make three steps. Also if you are a couple it will be impossible to walk both of you in the room at the same time. So for those of you looking for a big room this is not the place to be. Also if you are taller than 1,80 meters I would not recomend this hotel to you since the beds are precisely 1,80 meters long.
nice layout. spacious considering european standards. breakfast was good. bathroom had a strange moldy smell. one day after returning the hotel cleaning staff left their dirty soapy towel on my suitcase, which shows poor attention to detail in service.
Near public transport, friendly staff, nice breakfastroom, nice bar. We booked a deluxe room. On the website it says that all deluxe rooms have a balcony. Ours didn't... Luckily we could change the room. The room was not totally clean (butts from previous guests on terrace, dust on the floor). No free wifi.
Television was tricky to operate, no dinner or lunch available on the premises
Hotel was very clean and all appliances were modern and new. Location could have been a little nearer to the centre of Rome
The hotel was very friendly and helpful. The design of the hotel was high- end, not luxury but great for the price. Though convenient to shops, restaurants, and metro stop it's not in a particularly beautiful part of Rome.
Very nice hotel, close to the metro and also good connecticity with a car. No service at the bar in the evening.
The place was modern and clean, with comfy beds, and at least for us, a quiet room. the photos on the web site tend to be slightly misleading in over-glamourising the hotel, particularly since some of them are essentially of stair case landings.
The reception staff were very friendly and helpful and spoke very good english. The breakfast service was very good especially the friendly atmosphere. All in all a very pleasurable experience An information pack would have been helpful as we were unsure if the items in the fridge were free or not
An excellent hotel close to city centre via Metro. We strongly recommend staying there! There are several restaurants in the area and it would assist if the Guest Folder in the room contained a sheet listing these (as most hotels do).
One block to Metro,convenient. Nice neighborhood for shopping, restaurants, etc. Most staff extremely helpful. Room comfortable and clean with cable tv, safe, a welcome reading light. Free internet and guest computer in lobby. No drawers in the room- you have to live out of your suitcase. No shelf or soap rack to put soap or shampoo in the shower. We arranged ( in 2 separate conversations days in advance) for an early morning transfer to the airport on the day of our departure. The night before our departure, when I confirmed with the front desk it had not been arranged. We might have missed our flight!
The room was modern contemporary, spotlessly clean and with great air-con. Pillows were a little on the firm side and noise from adjacent rooms can be a little annoying.
excellent location, excellent service by staff, very comfortable and clean rooms. not very good sound proofing but there was a second door that could be used to improving sound proofing.
The breakfast was pretty good. It was not close to most of the sights in Rome, but near a metro station. The hotel, although new, is poorly designed. The room in back of ours had their TV right behind the heads of our beds. The walls are very thin, and their TV could very clearly be heard. Also, there was no shower curtain and there was a hole in the shower wall that was taped over. Finally, we paid much more for our room than others in the hotel.
Convienient location. Excellent value.
The hotel was very pleasant and its location was supberb. no
Cleannes, helpful personnel There is no proper seat in the room, no place for cloaths, poor light (cannot read). Internal design nice but very uncomfortable.
Simpathy and disponibility of one of the recepcionists Breakfast room tiny and always full, not clean and with lack of all types of produts(juice, water, bread, cheese); The Hotel has a scheme to charge a suplementar 8 euros a day, if you put the car in the garage just next to the entrance, if you go directly you ear 8 euros x nº of days.
Staff, room decoration, AC, location Noise reduction not good enough. Nice breakfast, but it could be better
Good breakfast, good staff Location
The beds were comfortable We found the hotel staff unfriendly and unapologetic and felt it was far from a 4 star hotel. The hotel was in a awkward position for the metro but this was remedied by using the bus.
It was clean and all we needed The towels were more like sheets material than towel material - but all is well
the room, the tv set,bet most of all the price. dear is not even 1 p.c. avealabel for the guests
The courtesy shuttle bus to and from the airport and to the metro in the evening. The pool/fountain. The rooms were clean and well appointed. Good breakfast too.
The spa rooms were very good as were the ordinary rooms,the food was good but only a small choice. Lack of food sunday evening & not knowing when local restuartants opened. Pool furniture was packed away & pool not clean. Staff at breakfast poor.
The hotel is ideally situated for the airport Ciampino. Nice facilities and a lovely swimming pool. Ideal for visiting Rome although quite a way out of the centre, you can take the shuttle then train or a taxi will cost you about 30 euro one way. Helpful staff. Breakfast and dinner was of a good quality and plentiful.
the hotel was very nicely designed, very comfortable. the shuttle bus was invaluable and was used many times. breakfast was ok but could have been more choice. it was mostly cake
service and only 10 minutes from the airport It is rather difficult to speak English
Shuttle car was invaluable, nice quiet hotel with friendly staff, closeness to Ciampino was both a plus- not far to travel- and a minus- planes overhead Set meals were a bit pricey- no cheaper option although there is a restaurant a 10min walk away
Location was nice very close to the bus and Metro stops. Staff gave detailed directions / tips for around the area. Only the tiny elevator took for ever to find it empty. Could walk five flights of steps fast than the elavator.
Very friendly, helpful staff. Good prices and not far from center
Excellently situated in central part of town a few hundred meters to the nearest Metro station Room not quite up to usual Best Western standard. Carpets appeared to be worne down and wall paper had come unstuck in places. Unpleasant odour from the toilet.
Clean Rooms. Very friendly staff. Good breakfast, Good internet connection I was happy with everything!
Staff and hotel location
Nice view from the restaurant, room and facilities were good. At first we didn't get the room we reserved (double bed at front of hotel instead of the desired twin beds at the back of the hotel), but this was corrected after the first night.
I thought their breakfast was fantastic,with a great variety.The view from the lounge was great,which helped me get around the area since I walked most of the places I visited.The location is perfect,with culture,art,food and shopping all within walking distance. I asked for smoking but didn't get it.Didn't have resturant open all day.Internet isn't same as North American,so I didn't know how to use it and language barrier seemed to far apart to get help that I needed.
Location, friendly staff Very small room
Location. It's quite easy to find,even if you don't want to use a taxi (but you have to walk about 5-7 min. from the metro station). My room was comfortable, although for the people that are bigger and taller than me it may seem a bit too small. The breakfast was good, even for the vegetarian, and there was even the library! The staff was very professional, friendly and helpful. I didn't quite understand how was the lift working during the breakfast time - it seemed that the destination "hall" had been disabled, and I was restricted to use stairs to come down when checking out. I don't mind using stairs, I just didn't understand how the lift worked...
Clean with good facilities and a good bus service into the centre It was a bit further out than we would have liked
The reception staff were very friendly and space in and around the hotel is very useful even for a short walk. Beautiful settings. Good for romance and relax.
Easy to find with good clear directions, check in process was quick and room was clean, parking for guests Noise from road
This hotel is a good choice if you go to Rome by car and don't want to stay in the centre of the city. The hotel is easily accessible by car from the highway, parking at the hotel is free and getting into town takes just about half an hour by bus + metro. Our room was very clean and spacious. Would not recommend if you go to rome for a short stay and want an hotel with nice atmosphere and central location, since it is really a business hotel (therefore offering cheap rooms in weekends). Downside of the room was the fact that we had only a bath, with the ceiling being so low, that you could not have a shower while standing.
External environment, comfortable internal, business clima, cordiality and effectiveness of the staff, cleanliness, free internet, top value for money maybe in the entire Rome. The city center is not easy reachable, despite of the shuttle.
The gardens and all environment Small rooms , missing space to keep the luggage, missing bread, ham ...at breakfast time
The garden around the hotel
The hotel was exactly what I expected and very close to Ciampino airport which was the reason that we chose it. The room was very dark and the balcony was locked so that you could not get out onto it. The hotel decor was a bit tired but very clean and the staff were very pleasent.
Close to all public transport systems and Airport train (Fiumicino/FCO) train station, enough free car park space, Breakfast american style with Italian touch, clean & comfortable rooms, very friendly staff. I think altough quality is really good it´s to expensive for being on the outmost edge of the innercity circle. We paid some 125€ for 1 double room with breakfast for two per night begin June 08.
Good location in the suburbs a few stops on the subway from town
Location: it's very comfortable to reach this hotel from Fumichino airport This hotel doesn't correspond to price. Poor breakfast, nothing italian, overcooked omelet e.t.c. There is no iron and wardrobe in the room.
Exactly as described, clean, comfortable in good location
The room was clean and breakfast was good, with a decent cappucino served. Good if you dont mind commuting into the city centre with a choice of Metro or bus. Good value for money, we paid €72 per night including breakfast. The hotel was located in a run down looking area. The street was dirty and bins unemptied for days surrounding this hotel. The metro is about a 10 minute walk away and the number 85 bus takes you directly into the City Centre passing the Colloseum on the way. Transport by bus finishes at midnight so you would have to get a taxi back to the hotel should you wish to take in nightlife at €15.
The room is clean, the staff is quite helpful. It is quite far from the Metro Station, and the neighbourhood seems to be unfriendly place to stay. The breakfast is over rated.
The location was very convenient for us, the room clean and comfortable, and the breakfast very good. The staff were horrible--uninformative, sullen, and rude. The advertised central email access, which we had wanted to use during our stay, had no connection and was unavailable our whole stay. Staff had no idea where an Internet Cafe could be found, though one was 3 blocks away.
Free parking, cleaning rooms
Close to public transport. Free breakfast. The rate was good compared to other places. The train to the airport was also very convenient and much cheaper than taking a cab as well as shorter. The train takes you right into the airport. The shower had mildew in many spots. There was an air conditioning leak in the hallway while we were there and had to slosh through the water before it was pulled up. The hallway smelled from that point on. I'm sure this was just bad timing for us and doesn't happen frequently. It was not in the greatest neighborhood, but we weren't going to spend any time in the local area.
the staff is very welcoming and helpful with good english. the location is great and help us to enjoy firenze even more. the hotel reception is at the top floor. as writen before the bath is small and not comfortable.
parking, nice and spacious rooms, very good services, good staff
The location suited me perfectly There was no snack bar/restaurant, however, there were eateries in a nearby shopping center.
The staff were pleasant and enough spoke English for me to get by. Could not get food in the hotel, and nowhere local to obtain it. Ended up with takeaway Pizza.
The only positive would be the room and hotel itself were nice. Basically could not get anything to eat from restaurant at half six that evening we arrived, ended up eating an apple which was left in the room and we were charged five euro for each apple. Also there was no shuttle from hotel to metro station (even though it was advertised as a hotel service), they told us to go out and walk down to a bus stop to get a bus to metro. Bar closed early so you couldn't even get a drink at nine o clock. Not much english with some of the staff either. For a four star hotel both the staff and facilities really need to be worked on as they are very poor and disappointing. Another point not much in surrounding area mostly industrial .
This is a very nice B&B. It is 5 min walk from San Giovanni subway metro Station and 15 min walk from the coliseum. The pictures are very accurate. Excellent value, its very clean and modern with very nice helpful hosts. The free WiFi works great. Coffee shop a block away, places to eat close by too!
Friendly staff, clean, and conveniently located.