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The hotel is well situated for seeing the sites of Rome and with most circular hop on/off bus routes passing close by, the opportunity of easily going further than neighbouring attractions such as the Spanish Steps and Trevi. The staff were friendly and helpful and arranged alternative taxi to airport when Margana Travel (booked through Viajes Almeda) didn't turn up. The room, at the rear of the hotel, was comfortable and picked up no street noise. With temperatures about 30C, the airconditioning was very welcome. The cold buffet breakfast was the same every day but was enjoyable and more than adequate to set you up until you got to your next pit stop. The coffee was exceptionally good. The roof terrace bar was good for a relaxing drink. Not a major problem but the shower regulator was a little awkward and had obviously undergone maintenance recently. Bathroom was small but not the smallest we've had in Italy.
The location and their food(breakfast). Also their staff are wonderful and friendly. the beautifl ladies at the breakfast room are wonderful. they are always smiling, helpful, and service delicious home made sweets non loved the stay and the hotel
Location and hotel staff. Everything was great.
Perfect location for visiting and shopping Bathroom smell and noise from the street
Beautiful old building at a great location small shower with a shower curtain that would constantly stick on you. Wifi turned out to work only in the small lobby and was very shaky. First got a small noisy room although I asked for a quiet one; luckily could change it.
free Internet, pleasant lounge on first floor with rest room Spanish Steps a bad location except for luxury shopping--not near historic attractions or affordable shopping
We were upgraded to a better room, no reason as to why, presumably our original booking they could not fulfil. The upgraded room was lovely though. The barman on the roof top bar was useless. They were supposed to be open until midnight but quite often he shut up at 11.30 and didn't like it if anyone asked for another drink.
its location at the centre of Rome is perfect both for sightseeing and for shopping.
Balcony with drinks & snacks at the top was great Sewer gas smell in bathroom- please check the traps/ sewer ventilation!
Staff was helpful and courteous. Excellent location Room was dated and somewhat shabby.
The concierge staff is very helpful. We arrived at the hotel at noon, after almost 24 hours of travel. We were exhausted. The front desk staff reminded us that check-in was at 2 p.m., but proceeded to allow 11 other couples/families to register and go to their rooms before 2 p.m.. We sat in the lobby for 1 hour and 45 minutes. The front desk did not check with the cleaning staff until we had been sitting there for an hour and a half, and I went to the desk a second time. Not a great way to start a vacation.
the service in the hotel was excellent. rooms were dated
Excellent location. Well established hotel. Great value, Would definitely use again.
The setting and quality of staff, we enjoyed our stay and were upgraded although we did lose the balcony suite booked. Very convenient for our stay in Rome and we would book there again An initial lack of coathangers, only 4 provided but more were provided on request. Also a problem with heating/AC
I liked that the hotel offered us a better room after initially trying to put us in a not renovated room that would have made me leave it at once were it the only choice. I liked that the hotel immediately brought us better pillows after we asked for the hard foam ones in our room to be replaced. I liked the breakfast and the friendly staff
Nothing only the location the room was old and noisy its not a five star hotel i wont give it 3 stars
Friendly staff!!! Spacious room(too much for overnight stay), nice bathroom, good breakfast. Price a little steep for one night.
Friendly welcoming staff Nothing
While the location is great, and the reception, bar and restaurant are beautifully decorated, the room itself looked a bit out of date and used. There were stains on ceilings. We also had a difficult time keeping a comfortable temperature (too hot) even though we were there in mid-November.
Everything was great, from the room, to the staff, to the location. Nothing.
Excellent Proximity to main attractions in Rome, friendly Hotel staff, Nice Street, nice rooms,
A lovely, elegant hotel located in a prime location! Excellent and very attentive service. Hotel staff made me feel very welcome and was extremely helpful in providing information about restaurants and things to see. I requested an early check-in and the hotel was able to acccomodate me. I would definitely stay there again. It was a little tricky trying to adjust the water temperature in the shower.
The location of the hotel is fabulous! I could walk to the Borgese Gardens, the Trevi Fountain, The Spanish Steps and the Colloseum! The shopping in the area was fantastic! I only eat fruit in the morning and I found the fruit salad skimpy, composed mainly of apples and swimming in a sea of orange juice from concentrate. Surely a 5 star hotel should have a wonderful fresh fruit salad, with melon, kiwi, pineapple and berries.
Locations is great, hospitality was great, hotel atmosphere is excellent. Mix between classic and trendy. Breakfast.
location near good restaurants and comfort no
Excellent service from all sectors ! Rooms are cleaned twice a day !
We had some difficulties with our booking due to unclear communication with bookings.com but the hotel staff, in particular Claudio was fantastic and sorted it out for us very pleasantly and efficiently. He was also excellent with recommendations for sightseeing tours, restaurants etc. We thoroughly enjoyed our stay at this fantastic hotel.Kind regards,Susan and Max.
best location that can be for family, center, but quiet. stayed with the kid and the room was upgraded to Delux triple for free. Very good terrace to have brcfst or lunch.
everything was excellent, but the breakfast was poor
Friendly staff and good location Room service, mini-bar, etc were very expensive
The room and decor, and location. Disappointed the bar area was always unstaffed. It seemed the hotel didn't want us to use it. They had a lovely breakfast area that was empty but sent us down to the basement, so we went out for breakfast. Made no sense??
Beatifull, recently renewed, location, modern. Booking description very accurate. Very poor concierge services when it comes to restaurant recommendations and reservations.
Hotel was centrally located. Staff was very courteous and helpful.
location no wi fi, internet connection, absence of power outlets in the room, overall business use made it impossible
the location poor quality for a 4 star hotel
Expected more for the value... Air condition didn't work, no hairdryer in the room
Location and the art deco of the dinning room The room; too small and smelling terrible bad. The "mini elevator", the "mini halls"...The external appearance of the hotel is magnificent but inside it is quite reduced
Wonderful staff with first rare service.
The staff was amazing. They all knew our names from the moment we checked in and made us feel very welcome and at home. The concierge provided excellent recommendations for food which was always spectacular and reasonably priced. The Palm Court bar is an Art Deco fantasy. Our BEST stay in Rome, and we have been many times. We will only stay at the Hassler in the future!
Exceptional service from staff. We checked-in before check-in time and a room was made available for us very quickly. Our stay was only 1 day so we did not have time to try the hotel facilities. Breakfast was included in the price paid for the room. We were leaving early the next morning and we were told that a take out breakfast would be ready for us. I found this very nice but the next morning no breakfast was available. Bed sheets and blankets not comfortable,
splendid breakfast with good view 7th floor bar and restaurant not open during our stay
The hotel staff were veryprofessional. A really excellent hotel but Two very small picky points. For the early birds, the Gym and Breakfast only open at 7:00 If you are on a tour to the Vatican or outside of Rome, you could be leaving at 6:45, which therefore doesn't give you access to the breakfast, or gym.
the location and the room standard I did not like the breakfast. It was not up to the satdard of a 5 star hotel. Also thehotel was offering SPA services which were not located in the hotel , but in another hotel, which is not convenient especially during cold times.
The staff was extremely kind and assisted efficiently in providing good addresses and securing bookings for museum visits, etc. The rooms are very well equipped, very clean and comfortable.
The friendliness of the staff. The prices for the room service menu were extremely high. Also, the cupboards were not well designed (hanger rods placed very high and it was hard hanging clothes and getting them down).
location. roof terrace the hotel is tatty and does not have the level of service I expected from a 5 star hotel ... the beds are incredibly uncomfortable and we slept badly. This is a 4 star at best and does not have any romantic or luxury component to it. The roof terrace is nice
Beautiful eurorpean decor, the terrase for a glass of Procecco, locations, quietness. price of meals
Good location, qualified personnel, hotel corresponds to expectations of the guests. As a wish: to have own SPA zone. It is inconvenient to visit hotel restaurant in the evening, it is necessary to take a reservation at least, for a day earlier.
Very nice rooms, clean, great service, nice location. Breakfast was execellent. Rooms and bathrooms were renovated. We liked everything...
the location and the view from the 7th floor restaurant the 6th floor breakfast buffet. Horrible flooring. staff not as attentive or as friendly as in other 5 star hotels we visited in Italy. Mirabelle restaurant was lovely, however the bar area needs attention, too small, and way too much traffic from kitchen to enjoy the beautiful guitarist
The staff was friendly and helpfull. The central location is superior. The old world charm and beauty of the public areas, marble, frescoes and stained glass harks back to what the lap of luxury was like at the turn of the century when this hotel was no doubt reserved for the top upper class of society. Because the hotel is over 100 years old she shows her age and has not been kept up to the standards of a Five Star Hotel. She is a bit run down and in the rooms it appears that the money needed to maintain the standerd to which it claims is lacking. The glamour of what may once have been the best hotel in Rome has long since past. She is a grand old lady who is in need of some tender loving care.
Location was unbeatable. Staff was not very helpful. Room was comfortable but nothing fancy by any means. The pillows were hard as a rock and no Wi-Fi that I could access..
The amazing 19th century builting. It's a trip in the past. Amazing. Service.
the view. excelent deco. no ice machine
i like Mr.Luca very helpful person the terrasa was closed ..if i need ice for example i have to pay service 5 euros
Location, The luxury of the 19th century and a kind of new roman decadence... It's a political matter.....but nice ! rooms , poor of confort, decoration,bathroom, all thonks that imbeliveble for a 5star hotel..!!!! even a international plug for eletrical shave in te bathroom....
Location Service and attitude. No internet working - wifi or hotel computers out of order
The hotel is very beautiful. looks like one of the attractions in rome. The room (regular) was very big, alot of space. The location of the hotel is perfect The breakfast was OK, not worth 25 Euro tho. The table by the bed had stuff glued on it and the lamp swich was sticky, but except of it the room's cleaning was fine.
The rooms, designs and the hotel staff. no nothing
Location Did not have Room booked had to pay 200 euros per nite extra for a room available. no heat, room cold .Bkft 1st day bad, got sick spent day in bed diarrhea. Great hotel at one time in need of repairs and renovation. No 5 Star. Restaurant filthy ,shower broke, electrical wires in open in room. Lived and visited Europe every year since 1961. Been to Rome 20 times worst experience.Have pic tires to compare to hotels website, big difference.Front desk not friendly or helpful
One of the very best hotels we've ever stayed in, almost faultless
Restaurant waiter Front desk Reception lady with very bad attitude Trying to use slogan (our role in eourp !!) like teaching her guest ????!!!
Rooms were beautifully decorated. Outfitted with very comfortable linens. The staff was very attentive.We are definitely staying here on our next visit to Rome
I really enjoy hotel , room were nice Clean less the bathroom
The whole atmosphere, the hotel was worth it of a 5 star hotel. Fantastic stay.
Pretty much everything was great but some small amenities wasn't available when asked for. Room didn't have iron and board. It's a 5 star hotel eveything should be available when it comas to Small amenities which are even. Available at 4 star hotels. Had to ask for toothpaste a 2nd time and then it was provided. Otherwise staff was really helpful and friendly which is very important.
Beautiful room and appointments. Excellent air-conditioning. Breakfast too expensive
Why Offensive?! This hotel is excellent!!! Very friendly & proffessional staff. Each and every member of the staff, from all departments was so nice and efficient! We really enjoyed our stay there, thanks to the wonderful treatment, and also the location and facilities. The fact that we couldn't stay longer...
Beautiful hotel - true luxury experience. Extremely friendly and helpful staff. Clean and well appointed rooms and facilities. Great recommendations for dinner including Girarrosto Fiorentino - do not miss.
The staff were excellent - pleasant and helpful at all times. The roof top restaurant was disappointing. The quality and presentation of food was reasonable but not to the standard expected for the prices charged; a limited menu.
The entire staff was superb. They were professional, helpful, friendly and hospitable. We arrived early in the morning and they made a room available for us to use until our other room was ready. Breakfast was included in our room rate. The breakfast selections were outstanding. It did not have an exercise facility and the rooms did not have an iron and ironing board.
The hotel is in a convenient location. It is very clean and the staff is very friendly.
Staff was very helpful, location is close to nice places such as Spanish steps and via veneto. Price is a bit over-rated in comparison with what the hotel can offer
Eloquent, classy, clean and helpful!
I'm usually pretty critical of hotels but the staff at this one was great, from the doormen and valets to the front desk and concierge. Good job by all of them. Also, the internet was wired, fast and reliable, usually hard to find at most hotels, so key to my happiness there. The rest was standard fare, rooms were good, room service food ok but expensive, nice bar on the roof, etc. The only thing I didn't like was standard european convention of a "king" bed not being a king mattress but really being 2 small twin beds pushed together. It leads to many sore backs in the morning, or falling into the gap in the center.
Good location, helpful staff ,beautiful hotel. Would stay there again. Very small room and lack of a business center with computers
We enjoyed the comp. bottle of champagne to celebrate our aniversary.
The hotel was lovely and on a quiet street, by Rome standards. The staff were great. I had erroriously booked a single and didn't realize until we checked in. They quickly fixed my error and we weren't charged any extra rate. They were friendly and so helpful. I needed a couple of "C" batteries after frying an appliance. They went out of their way to find me one and left it in the room while we went to dinner. The included breakfast was absolutely fabulous and we had dinner at the hotel restaurant and it was also very good. Our room was very spacious, comparable to very nice US hotels and the bathroom was huge and very clean. The housekeeping staff did a great job daily. All and all, it was great to come "home" after a long day of sight-seeing and relax. We would most certainly stay at Sofitel Rome again.
Efficiency of staff and service. Breakfast could have had more fresh fruit--v limited selection of fresh fruit. Would have liked a sofa area in the room.
The staff were extreemly helpful!
The hotel was located in via veneto which is a high class area and near most must see attractions such as Burghese Gardens, Spanish Steps and Trevi Fountains. The hotel was newly re-desined from the inside and the price was raltively lower than similar luxury hotels. My wife and I spent the first days in our honeymoon in the hotel and we liked it very much. The staff were not frinedly as they should be in this 5ive star hotel. The tourist info desk staff were not available all the time.
yes no coffee maker,safty book was broken and no body repair it and it was difficult for me to keep coming down ,no enough warming of the rooms and tape water wasnot hot especially during night and no replacement for the used glasses and i dont like the toilets it need tobe redesinning
The very comfortable, spacey room. The expensive breakfast. We are little eaters and 16 euro for a cup of coffee and a croissant is a lot of money. Breakfast should be included.
We got upgraded to a suite, which was fabulous. Location of hotel was very good. Certainly a luxury hotel. Reception staff were okay, but they were rather arrogant and a bit slow ! Also, wanted to charge us the total price on a daily rate, rather than for our full stay !! Check your bill carefully at the hotel. Mini bar prices were outrageous and the breakfast price was very high, so we ate out.
I liked the hotel itself, the service, the location and the view out of the balcony, which is absolutely fantastic, from my perspective.
It was clean and the staff were pleasant, wifi internet excellent. Fantastic location. Upgraded from a double deluxe to grand deluxe as it was our anniversary. It needs tea and coffee making facilites, as the room service is expensive as is the mini bar. The breakfast was very expensive and of a poor standard.
The hotel was in a very popular region, closed to many attractions. The hotel staff were very friendly. The rooms were nicely decorated in Italian classic style. The heating system was not working! We had two "cold" nights in the centre of Rome.
I did like the position of the hotel which is rather quiet after along day in the city noise. The room was comfortable . yes ,I did expect a little bit of a 'welcome' token in the room such as one flower or a 'basket of fruits' when booking a 'superior room'.
Good location, very good staff, good sized rooms, very safe place of Rome(opposite the hotel is an embassy of USA, so you can feel yourself safe), good restraunts all around, taxi station is near the hotel, so you just need 7-10 euros to go to any sightseeings, Trevi fountain is 7 min. of walk, Hard Rock cafe is just around the corner The breakfast could be more assorted, I think the housekeeping could put the slippers in the room, there were not
Staff were very friendly and helpful. Housekeeping did a wonderful job on the room every day of our stay. Bar in the hotel was a little pricey however, the rest of the stay was fantastic
hotel staff,cleanliness,posision in Rome The price was very hi for the offer.I accepted trough booking.com because of transcripcion and pictures, witch vere unapropriate. This is second time the same thing with booking.com reservation.First time hapened with Hotel Starhotels Splendid in Milan!! You should do something.
The most important thing about this hotel is its location. It is located exactly on the Spanish Steps I thought the rooms were small and were overpriced.
Hotel is stylish and clean and there's an old world grandeur about it which I liked. Bed was very comfortable and restaurant area on second floor was very pretty. I enjoyed my stay overall. Room and bathroom assigned to us were just slightly too small I think. But otherwise it was fine. We discovered that there is a lift that takes you up and down the Spanish Steps too late. The hotel staff did not tell us about it which I found odd. Although the hotel is central, psychologically, the thought of all those steps is a little offputting - it's not the sort of hotel you feel you can just nip back up to in a minute. I think the hotel should at least inform you about the lift on your arrival.
the best was the location, this is out of question, amazinf spot, but for the price thge hoytel was just ok, and the service just ok as well there is nothing really bad but to my advice trhe people working there do not know thar tjere is alot of unemployement now in Europe.........
small room very small bathroom not a 5 star room lucky to rate 3
I loved everything about the hotel. The rooms were great and the beds were sooo comfortable. We had been in Italy for a couple weeks and it was the best place we stayed at!!
Located close to the Spanish Steps
The location Oldish
It is a pleasant hotel over all , the roof top cocktail bar and the breakfast areas are in keeping and enjoyable ares of the hotel , but there are areas within the hotel starting to need a little attention . This hotel is rated 5 star and I expect it to perform to it ratings , it fell short of its ratings ,compering with many other 5 star hotel I have stated in , hence to the value.
Excellent staff--especially the duty managers and concierge staff. While our room was very comfortable, it was a tad smallish (appeared to be built for a single bed yet had a king wedged into it.)
Free room service coffee. Fantastic rooms Very friendly and helpful staff
The bar and lounge area was very beautiful and relaxing. Breakfast was excellent, though expensive. I did not like the attitude of some of the staff at reception. The plug in the bath was not closing properly. Hot water was not always available.
surounding area location fisrt they wanted to give an inside dark room,than what I had was on the top flor,with terrible wiew
The staff were incredibly lovely and helpful. The location was terrific in relation to many sights. Can walk to Spanish Steps & many others. Hotel is clean, beautiful & basically comfortable. I visited in December and with the heat turned up to high I wasn't able to get the room warm enough. That is my only complaint.
The drain in the shower was obviously stopped b/c the water built up and spilled out into the floor every time we took showers.
We were upgraded to a suite just because we had mentioned in our booking that it was our wedding anniversary and were offered a bottle of champagne and strawberries upon our arrival.. For such a luxury hotel,I thought the breakfast buffet was not at par.The cleaning crew were often late and forgot to provide soaps and other cometics like gels and shampoos and shower caps.
The room was big and comfortable. Staff were friendly. Housekeeping was poor. Also, there were several steps inside and outside the hotel making it a nightmare for parents with a baby and a stroller.
The comfort of the bed I believe it is over-priced
I really loved the bathroom. The size, the quality of material, there was marble all over the floor and the walls. The room was also allways very clean and the bed was very comfortable. The hotel needs some renovation, even though I like the renaissance style and by no means should this be altered. However, it's a pity that the heating did not work properly at a Westin hotel.
Comfort and location Reception staff not really polite or friendly
Excellent location for all the sights and dining locations of Rome. Also, close by to the Metro.
Location of the hotel problem during checking, took long time.
the breakfast does not correspond to it's very high price
room service was very good The hotel need to have a waterpool,if it will be possible
the hotel was great. professional staff. excellent and convinient location n/a
The hotel is near from everything and the food is very nice. Booking.com has many comments about bad service employees ... I think only three people have this bad reputation ... one of these is an old man and another is a very young woman working for breakfast...they are very angry. Another employee is a young man working at the terrace restaurant and thinks he is the most ... all other employees are very careful and helpful.
The location is good and from the roof terrace you have a nice city view. We had room 212, located next to a service room where at 05:00 in the morning sound of voices and TV came thru the adjoining door.
the fact that is at the centre of rome
The interior decor was very attractive. It is convenient although located in an unattractive piazza. Excellent air conditioning which is important in August. The hotel could have included a continental breakfast in the room rate.
great placement to go anywhere in Rome. bar + resto at top floor is amazing view!! a bit old style hotel and it was written that there is a gym + spa, but they are very old and small....
Everything at the hotel was superb.