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The hotel was what I expected, and suited all my requirements The terrace restaurant and bar on the roof of the hotel is a huge disappointmnet. As a woman travelling alone I was made to feel distinctly unwelcome. Moreover, the food was not what one would expect at the price.
- The location. - The services. Nothing
Excellent location - so close to thre Pantheon and walking distance from main sights.
The location was why we chose this hotel. We were a twenty minute hoof to St. Peter's one way, and five minutes to the Coliseum the other way. It was a great home base from which to explore the eternal city. We were also surprised when they upgraded our room at check in. Room size was outstanding for an older hotel. We've stayed in many dozens of old hotels throughout Europe, so we are not surprised when some parts of the experience are a little ragged. It had been unusually warm. I figured the building's environmental systems had been switched over to heat for the winter, so our room was uncomfortably warm. After a shower, the tub took a long time to drain fully. The minibar was restocked before our second night. Even though we took nothing from it, we were charged for items used by previous guests. Lastly, we did not get turn-down service on our last night. But these kinds of missed details are typical for Europe, and did not bother us.
location Altough it has been mainteined good, the building is very old.
Location Small room.
Location, Roof Terrace Room was poor, not refurbished, Bidet did not work (water pressure low), dark, looking to the inner side. We booked a room directly at Hotel Minerva in December 2009 and got a much better, larger room for the same price. Obviously booking.com is getting the low-cost left-overs.
Service was superb. Classic elegance and at the same time, very convenient. Access from the main Piazza and to the marina.
location, staff they cleaned our room just when we put "please make up our room" note; no russian TV channesl
The roof restaraunt and bar were great. The room was small and the bed matress was very hard and uncomfortable. The rooms were too modern--when you go to Europe you want to stay where the rooms are old fashion and full of past times.
location, view, comfort, services speed of in room house keyboard internet very slow
Very central placed
Staff was extremely helpful in our one fast day in Rome. The location is walking distance to most of the attractions we wanted to see. Breakfast was quite nice. Food staff was excellent also. Nothing.
Staff were very friendly and effective in helping avoid tourist traps. Most were very friendly.
The staff were extremely helpful and welcoming, our room (409) was well decorated and spotless and had a charming balcony overlooking the rooftops of Rome. The hotel is very conveniently located for all places of interest which are within walking distance ranging from 10 to 20 mins. There is a restaurant within 5 mins walking distance which is extremely good value and has excellent menu and service. Our double bed was actually two beds pushed together. The breakfast was very basic continental.
Centrally located across street from Trambus double decker sightseeing bus stop and steps away from Piazza Navona. They had many choices of food at generous Continental Breakfast. Quiet hotel, nice double shower. The Cable nor the TV worked, everything else was nice.
The hotel is very central. 300m to Phanteon, 250m to P.Navona. We had a Quadruple room, which was about 30m2! Very nice staff! Sorry, but this is not a 4 star hotel. The beds was so hard that the last night (out of 4) I almost could not sleep at all. The cleanliness could have been better. Dust in the closets, ++ and the shower was not very clean ether. The toilet was noisy and leaking (they tried to fix it), the safety box was not in order (they tried to fix it twice). In our room the windows was not possible to close properly, and there was no view (2/3 floor). Some traffic noise. Breakfast was very simple, but good. The man in the reception (at night) did not speak english (the others was very helpful at all time).
The staff were always helpful and so very nice to the children. no
The location was great. The staff was very nice and helpfull. The room was big and comftable. Breakfast was nice. We got the WiFi connection for free. The blankets were dirty. There is no heat until November.
Very good location
Staff pleasant and helpful. The hotel is quite central in main attractions although the road is very busy
Great location, nice big bathrooms, spacious rooms in general. Nice comfortable accommodation, walking distance to everything (including nightlife and many major attractions). Bellhops were very nice, but some of the desk staff was slightly unfriendly and unhelpful. Restaurant staff asked us to leave table (in beautiful garden) after finishing coffee to make room for other guests but there were many other tables. Guest service not the hotel's strongest area in my brief experience.
Staff where very friendly and cheerful, the court yard was beautiful and the location fantastic.
Location Graffiti and beer bottle drinkers outside nightly
Great location, beautiful hotel, rooms are very large and comfortable; staff is friendly - we loved this hotel !!!!
We had a 5th floor room with an outlook over surrounding streets and river. We were able to check in a little early and checkout a little late with no problems. Staff were helpful and efficient.
Very good location Its a little pricey
Location Comfort ok, beds a bit too firm. Reception staff were cordial and helpful. Bar staff were going to overcharge for beverage until I pointed out the correct price in menu. Don't know if intentional or not, but you would think they know the correct pricing as advertised in their menu. Our room was on third level on the side where the hotel entrance is located. This area can be noisy at night, especially on weekends when people are walking on the street and street musicians (which hung out a few doors down from the hotel) are playing. The rooftop terrace is nice but the views are limited and there were many yellow jackets/hornets around the evening appetizers at the bar.
Overall very good exprience.However we did feal that some of the staff could improve their attitude towards customers Customer Service.
Beautiful hotel in perfect location, many fine amenities. A contemporary haven in old Rome.
Loved the courtyard which was peaceful in middle of big city. Hotel was quiet - unusual for Rome. Great location, near stacks of excellent restaurants - Pierluigi was the best ! Relative to other cities, Rome, and this hotel over are way priced.
the hotel staff was very pleasant and helpful
Location great, very central. Room decor very dated, musty smell in room (couldn't open windows). Tv took about 5 seconds to change channel - not great when you are flicking looking for english language!
Everything was fantastic! The room was exceptionally (and promptly) cleaned each day; the breakfast buffet was outstanding; the desk personnel were friendly and extremely helpful; and, the hotel environment was extremely pleasant! I have no complaints whatsoever, and when in Rome, I will stay there again, and will recommend my friends do as well. I did notice several us people on the website complain generally about small hotel rooms in Rome. I suspect these folks do not get around Europe much! Real estate is incredibly pricy and space does not come cheap! Us travelers need to be prepared to spend $130 usd or more a night for a room that will be much smaller than the typical us economy hotel room. that is the norm in rome! Stop complaining! Focus on the beauty of the setting and hotel, the convenience of location, and the experience of being in a world class city!
Great location, lovely & helpful staff, comfortable rooms, nice communal areas, wonderful breakfast. The bed was a little hard for my taste.
Very good location, but facilities are a bit old. The toilet did not flush.
Excellent location in quiet knook but only 2 blocks to Campo Di Fiori and all the action. We requested and received a room overlooking the beautiful gardens of the French Embassy. Hotel is in very quiet area adjacent to Piazza Farnese and is within easy walking distance of all the major areas - Campo, Pizza Navonna, Pantheon, Trevi, etc. Loads of resturants, cafe's, shops, bars in the vicinity. Very clean room much larger than most European hotels typically are. Very nice size bath and shower. Very comfortable room and in a great location. The hotel staff replied to e-mail requests prior to our trip for room confirmation and arrangements for transportation from airport literally within the hour our requests were sent. Nothing we did not like.
A well priced hotel in a great central location. I took my parents who have mobility problems and the area is flat and easy to walk around.
Good atmosphere, nice staff, comfortable and interesting location away from the city centre business district. The hotel only provides a buffet breakfast. The bar is not open. There are plenty of excellent bars and a full range of resturants nearby.
excellent location, good staff, good breakfast small rooms
The room was very comfortable. The location was in a nice quiet location yet close to many of the city attractions, and the breakfast was superb. A real little gem.
the only good thing the hotel has to offer is it's location this was without a doubt the worst hotel I've ever been to. the rooms were extremely small and dark, with hardly any air coming in. half the time there was no hot water to take a shower. the worst part was the toilet - the water was'nt running well down the toilet. twice they told us they had fixed it when the actualy did nothing, and only when it got impossible to stay there, and after we demanded to talk to the manager - they finally switched the room to one that was a little better. on top of all that, they "forgot" to mention that there would be constructions going on at the hotel, so it was also messy and noisy. I would never, ever, recommend this hotel.
Loved the location to all things in rome! Bus stop right at the front door for St. Peters and a 24 hour bakery with coffee bar downstairs. several nice restaurants in general area and a short walk to panthenon and trevi. the colleseum and forum are a short walk away. The noise from the street is noticable, but we used the tv which was only in italian as white noise and did not have a problem sleeping as we were exhaused when we came in. The bathroom as noted by other travelers is small, the toilet is close to the 1/2 bathtub so would not be good for large people, but there was plenty of hot water and we had no problems and found it adequate for our needs
The location was incredible! It is literally at the Piazza Venezia. The bus stop is right outside the door (easy access from the Termini station). The Trevi fountain; and Colloseum are real close. Staff did not seem to know the new computer system very well, so the checkin and checkout took some time.
good location too small rooms
A well located hotel with attractively decoratated common areas and a nice lift The rooms were so small. Bathrooms even smaller. To describe our room as a 'Superior Double' was to misrepresent the room on 2 counts. It was neither superior, nor double. Then there is the matter of the 24 hour smell of baking donoughts from the bakery below, the lack of hot water, the heating system that didnt work............
location is perfect
Location location location, also featured every amenity we required, such as a bathroom and shower. Room safe didn't work
it has very central location
Very close to all of the historical sites The lack of air conditioning in the room. It worked great in the lobby.
location was the only best thing!! extreme ultra small room with cramped bathroom. no breakfast.
It was perfectly positioned for exploring Rome I enquired about returning in October with my wife, I would not pay the full rate of 340 euros per night, so it looks like Prague
Extremely clean rooms, garden tables for dining outside were delightful, breakfast & lunch meals were local and wonderfully presented We couldn't understand dinner - we waited to be seated but were ignored - it seemed to be some sort of happy hour/buffet/private function despite the menu being visible on a board. Only one conceirge was helpful/knowledgable with regard sightseeing directions.
New hotel with in a very good location. Also includes a very good restaurtant.
very central for walking to and from city centre, also walking distance to Trastevere.
Brilliant location - within walking distance of all the landmarks except the Vatican. Given an upgrade on check-in but the room was a huge disappointment. 2 single beds on mezzanine floor, a double sofa bed downstairs with a hard frame, one bedside table and no bedside lights. But happily Reception did move us next morning.
The hotel is really near everything ( coliseum, testevere, vatican (25 min walking), piazza novona ( 25 min walking ). Great staff and really polite. The bathroom is a like smaller, but it works
the central location, close to most of the main historic sights, very clean and new accommadation ,staff allways helpfull. none
Location, Location, Location! Location for value was unbeatable! Maybe a little more hominess - but that is just to be critical. The rooms the location and the staff were off the charts!!!
fantastic loaction - walking distance to many sites
A good quiet room with a good location Restaurant not open and breakfast was a shambles. therefore overpriced.
Staff.. Location. And cleanness.
My bed was quite comfortable and I liked the close proximity to the Piazza Navona. The staff, when available, were always very friendly and helpful. The room was exceptionally clean and well appointed (beautiful view of the Chiesa Gesu and furniture) For the price, it would have been nice to have a 24 hour desk. It was a tad difficult to find from the street and access to the elevator for check-in was limited. The walls between rooms were thin. My room was close to the reception so could get noisy.
From the location, to cleanliness, to customer service. I will give this hotel 12 out of 10! I feel safe as it is a secured building and the front desk was so welcoming and willing to help us. The room was clean and within walking distance everywhere Nothing at all, besides the modern looking toilet seat is quite uncomfortable... it's a square shape toilet....
It is a newly decorated hotel. Excellent decoration at rooms, excellent decoration at restaurents on roof and at floor 1. Excellent breakfast Location is 5-10 minutes from Plaza Venece, but still it is 30 minutes walking from mid - city
Large rooms, good location, kind staff, nice breakfast
The location of the Hotel. The service staff particularly in the reception area, and the fact that breakfast was included (not a small thing in Europe) The price for an additional bed in the bedroom where my 3 kids stayed, came out to almost what it would cost to have an additional room.
Efficiency, great room, good food, cool in hot weather
Rooftop restaurant is very nice for breakfast and evening drinks before going out. Well located to pop back in the evening to change for dinner or catch an hours rest before going out for the night. Clean, if small, bathroom with plenty of towels and toiletries. Tea making facilities were good. Staff were very helpful. Nice touch to have water and cups by bed at night. Air conditioning a bonus. Beds were a little hard. Light duvets would be nicer than blankets. No spare pillows in wardrobe. TV was small and wall mounting would make for easier viewing. No mini bar.
Location close to all attractions. Three great restaurants close by.Rooftop garden. Fast check in and out. excellent breakfast.
The location, it was in a central location and we were able to walk to most of the sites. It was also close to the stops where the buses are.
good welcome providing interesting, information, excellent location, comfortable but small rooms, excellent staff, quiet in the middle of town
location was amazing, very central, very clean exactly what we wanted no
Location and convenience. Rooftop bar very pleasant.
Everything was perfect! Very good position of the hotel for tourists.