Setting and service No
Tranquil, a beautiful view and good food.
Beautiful lake view and each bus access to town
Hotel staff are so good in welcoming So good services So good in breakfast Nothing over all
View from the balcony of our room, location of the hotel in regards the motorway, eating dinner and breakfast on the terrace. Nothing!
Views and scenary were out of this world, suberb staff and brilliant food Rooms slightly basic
Proximity to the station and the old town The noise of the airconditioner next building awful and room extremely hot. Sleep was almost impossible.
very good location, helpful staff, excellent buffet breakfast
Very close to the Train Station and the breakfast in Hotel Monopol is amazing Breakfast
The room was clean, efficient, and comfortable. The staff were friendly and helpful.
it was close to everything...good value for money
Convinient location from Lucerne station, quay, sightseeing sights. The draining of the bath tub was bad. Water rain into the drains very slowly.
The room was ok, and Clean. Closeness to railway station. The position terrible. What is the point of having a secure card to get in the main doors of the hotel, when anybody using the downstairs bar can get in and go to the toilets on next floor. Having to go to breakfast at another hotel first thing in the morning, when you have to walk passed the downstairs bar, where this rubbish everywhere and the smell of urine puts you off your breakfast. On checking in 3 females sitting down talking and not one moved to check us in until they were told by someone else
location location location. Its near to the train station. The twin room is very very small. The double room would be better.
Location is the best thing I remeber for this hotel. I have to check in in the hotel next to Alpina, breakfast also not very good. Check-in not at the hotel Alpina reception, but at another hotel (I can't remeber the name)! The breakfast also troublesome like this!
very friendly and helpfull staff, spatious rooms with marvelous view, general feeling of luxury no airco
Friendly staff and excellent view of the lake.
Features of the hotel, the high quality service, attentive employees, beautiful scenery, I bring extraordinary feeling.
The view and the meal complicated lift system - up one down another
The room was nicely decorated in a crispt modern style and had lovely views. The restaurant was also excellent.
The staff was superb! Extremely friendly and helpful, without exception.! Our room was decortated in a retro style and the bed and bedside stands were too low to the ground -we are tall!
The location. Amazing views from the room, friendly staff. Good breakfast (maybe a little bit to expensive)
Very modern comfortable and stylish room , a lot of spase , nice bathroom with a view to the lake, rich breakfast, it`s very easy to reach the centre of the city , bus goes every 15 min. Nothing
Central location near old wooden bridge and beside railway/bus station. The fact that the hotel entrance is shared with Starbucks was not a problem. Everything was fine
Convenient to bahnhof and alte Stadt.
Breakfast Inadequate carpark, my room is old and tired looking, no free wifi and traffic noise
Location is good, it's closed to the station. Hot water was not available in the room.
Its location The noise from both inside and outside the building. I wasn't allowed an iron. I had to give my shirts to housekeeping to iron which would be returned in a few days.
we didnt know there was a night club in the hotel,and on the street/very noisy,impossible to sleep/ hotel has very limited tv/movies very expensive to buy from room
close to railways, shopping and the lake. Staff were very kind. Great rooms, very clean and quite inspite of being in the town centre.
closed to the railway station
good location not really
the breakfast the hotel was dirty and the staff could not give a damn. horrible stinking rooms, cracked skinks and marks all over the floors. the staff were the most unhelpfull i have ever had the mis fortune to encounter
Close to the station and within walking distance of the town centre and lake.
It's a nice B&B. A little away from the tourist areas. It's a quiet area. It smelled a little funny in the bathroom. But overall good.
I was very pleased that the hotel was close to the concert hall and that there was adjacent parking.
Convenience to everything Too many buses unloading and reloading large tourist groups. Inadequate heating most days in breakfast area. Uncomfortable furnishings in public lobby area.
Nice bed, excellent location. Bad breakfast, poor services in restaurants.
Friendly staff and good breakfast and it's central location The loo roll holder's position
It is very near to the train station and chapel bridge. A modern and comfortable hotel to stay in. It will be good if there is an electric kettle to make tea at night. But you can request a pot of hot hot water from the restaurant on the ground floor which is next to the reception.
The Ameron was perfect location very walkable from and to the train station. Staff helpful, breakfast very good and lots of variety. Would highly recommend
the friendliness of the staff, could not have been more friendly or helpful, really exceptional and applied to all staff that we came into contact with.
Very comfortable room, nice customer service, good lake view.
Beautifully designed interiors, just expensive! lack of luggages carriers on arrival, but it was a holiday weekend
I think the staff are very friendly,proffecianal and helpful. The porters were so nice which I think is very important as they are the first people you meet when you reach a hotel let alone when you are in a different country. The concierage I can not explain how polite and profecianal he was. Every thing was perfect NO
The proximity to all places of interest in Luzern and the view from room. Professionalism of hotel staff and helpfullnes. Nothing really.
The location was very confenient for sight seeing and shopping. Service was good but nothing special. It was too outdated.
close to the city and confortable hotel
Staff House keeping in the room was lacking. Floors not swept good and sink had toothpaste from previous day in it.
great hotel -elegant and comfortable rooms, centrally located, great restaurant and bar, ambience
The location was excellent. The hotel is very expensive. It is rated a 5 star, but I would consider it 4. The carpets in the stairway was worn and the room was fairly small.
The location could not be beat No. When we discovered that our room AC was not working, we called and the moved us to another room.
water, fruit in room and lobby, location, helpful, friendly staff, train city tour in front of hotel
The location of the hotel is excellent, just 5 min walk from Luzern Bahnhof, opp to Rathaus. A nice budget hotel and I enjoyed my stay. But its little on expensive side. Avoid using minibar in the room as it seems expensive
Room was reasonably spacious, even though not so close to the train station, location was pleasant. Breakfast was ok. Due to the marathon going on on our day of arrival, there was a little fest-like set-up just right below our hotel, with food & music & lots of people. It was quite fun. We arrived to realise that we had to check-in at Hotel Best Western Krone further down. That would normally be fine. However, on that day there was a marathon going on and the streets were barricaded! There was no way we could have cut across the metal barricades with our luggage and all, like the staff told us later when we managed to check-in(1 hour later). I think in cases like this, the hotel should have made other arrangements for guests checking in.
realy magic hotel。 i love it。
neat to station 10 mins walk For breakfast and recepation u need to go in another hotel hotel krone .Recepation was available from morning 7 to night 11 only , If you have ny problem in night you need to go to another hotel . all hopeless situation. All room are of different types & size so it depend upon your luck what kind room you get it . So its better to check before booking otherwise you will spoil you happy mood for what you have intent of holiday (:-
room decoration, location;
our room (Aladin) was very nice room situation (facing place) could be noisy during summer
The loctaion is very good. The room and bathroom are comfortable enough. I got an helpful broucher and map of luzern upon check in, which was nice. Compared to other the price was acceptable for such a good location. Having the reception at a different hotel, though I knew about it in advance, was a bit uncomfortable, especially when I arrived with a suitcase. You have to climb stairs to get to some of the room (though not mine) which again isn't good when arriving with luggage.
central location. some of the decor was quite cheesy
My man and I wake up every hour in the evening. don't know what it is, maybe clock of the church. The facility is just very basic. I don't recommend.
great view, cute building , wonderful breakfast.
Friendliness, older style by the lake. Good food. Nice village. Help with where to go to make the most of the stay. n/a
Service was excellent. Also the restaurant was very good. Bed and pillows
Great views. Nice rooms. Staff was extremely nice and helpful since we were tourists!
I liked the area, hotel very easy to find, good range of restaurants nearby, parking quite easy. Clean/comfortable room.
The hotel is located in a beautiful village on the lake shore with easy access to water taxis to other locations on the lake We were disappointed that the en suite facilities were not as we had anticipated (ie the shower facility was not a shower but a loose handset without mounting point). On checkout the credit card reader had to be taken outside to obtain a phone signal.
We liked the location very much. It is very close to the boat station which is convenient for a short stay and makes possible traveling around the lake. Also it is the very center of Weggis with easy access to the restaurants and performance on the stage The things which disappointed us were a poor design and a feeling of slightly abandoned place
Excellent location, very scenic, on NW shores of Lake Lucerene. Friendly and helpful staff, stupendous breakfasts. Limited parking.
Very comfortable,great location easy to get to by ferry from Lucerne and Lucerne railway station and very relaxing. The only problem was staff communication at breakfast.
Manager was quite helpful and the breakfast was great! Also, the view of the lake was really nice. Clean and comfortable with all the expected amenities. It is quite dated and the walls are a bit thin. We had an angry neighbor banging violently on the wall as we used the bath at ten in the evening! Not a fault of the hotel so much as the neighbor, but it is something to be aware of. Price was quite high for the room, but this is a fault of the whole of Switzerland, really.
The location was beautiful and very relaxing. The restaurant was very good and the hotel was spotless. Family run and the staff were very helpful and accommodating.
Hotel was simple but clean, with quiet, comfortable rooms. Great staff, very reasonably priced for the area, and the access to public transportation makes the location very convenient (either a bus right across the street or the train, which is less than a 5-minute walk away -- both come regularly and the train is only two stops into the center of Lucerne). We didn't eat at the hotel restaurant, but we did enjoy the complimentary drinks the night of our arrival. This hotel had the most annoying 'feature' I've ever seen in a hotel: the bathroom light was on a motion sensor with a timer. There was no lightswitch, and the timer was set to turn off the light only after 15 minutes, which meant that any late-night trips to the bathroom resulted in 15 minutes of bright lights and a noisy fan that couldn't be turned off. We had to jury-rig a towel over the sensor overnight so that the lights wouldn't turn on at all. Exceptionally annoying, and totally unnecessary.
In a quiet location. nice wellness centre, parking is free (when available) Pricey for being so far from the city (Luzern). Room are small
Everthing of this hotel was great... they warm welcome, hopitality, helpfulness, curtasy, Wifi, every member of the staff including resturant, cleaner, receptionist, owner,location, facilities, everything was great.... the best hotel among seven hotel I stayed during my europe vacation. special thanks to the cutiest and prettiest reception lady Dominique Eberle, which help and guide us all the time. No thing at all.... No negative concern...
Nice hotel and friendly people. Excellent food. Great view from our room.
The hotel was well situated and had great facilities for a restful stay with a good spa . Staff were helpful and spoke very good English. We ate one evening meal at the hotel which although expensive was very good,breakfasts were excellent. The view across the lake and mountains from the 4th floor was a bonus even if it did include some rooftops.
sona distance from port
Very good welcome at check in
An excellent location and a good hotel
Exelent food No
good restaurant old furniture in the room
Very peaceful and serene environment at the hotel which also reflects in each and every thing in the room. The spa is simply wonderful. The breakfast is made from freshest ingredients possible. Overall, I feel rejuvenated after being there
The room and the bed
breakfast , silent location, safe car parking room lighitings
The room was very clean, and the staff friendly. None
Great with good location and delicious breakfast.
Great hotel with airconditioning which is rare in Switzerland. Excellent restuarant.
We were a group of 8 with 2 children and had a very pleaseant stay. We got the deal at the last minute and was very much satisfied with the facility and service of the Hotel. Staffs are all very freindly and helpful. On the day of check out they provided us with a breakfast pack which was really commentable and beneficial for early departures.
pleasant staff and room valeted very well No
Extremely accommodating, great facility, friendly staff, AMAZING breakfast.
Friendly and professional staff. Nice Spanish hotel restaurant.
They were great very professional and a great place to stay really enjoyed our stay
Close to train station, breakfast included and the mini bar is stocked with drinks for free, nice sized room, nice sized bathroom, nice decor, comfortable beds Price was HIGH and the air conditioner stunk. Smelled sour. I felt like I was breathing in mold
room comfortable and spacious and hotel located close to town and train station no english channel except news
location no air conditioning, noice of the street because the room was in the first floor
We liked the localion, the view, the garden, the breakfast, and the service.
only locatioin smell in the room, old and not value for money
I liked the location and the staff. I did not like staying in a room over the bar. On two occasions I had to ask the front desk to have the noise limited/ One evening was after 11 pm and the other after 12 am.
The location and the view from our window/balcony was spectacular! Hotel is in a great location! Check-in staff was excellent!
We have stayed in many so-called 5 star hotels throughout the world, but the Grand National is truly what it says it is - a 5 star hotel in every way. It's position, staff, quality of furnishings and food are truly excellent.
Location, restaurant & bar Small rooms, weird cut/shape, overstuffed with random furniture. Too noise with next doors, hall way noises very audible, especially in the morning with the house staff - vacuuming rooms with open doors... Not exactly 5 star hotel behavior.
Very well situated; beautiful view on the lake on the mountains from your balcony. The price level is comletely outrageous. The room is rather small, not over-equiped for a 5 star Hotel; breakfast is rather limited, so what remains is a beautiful view for an extreme price!
I liked the location the best, right on the lake.
Great view if you get the lake side. Nicely period fitted out large room. Room stuffy but the windows opened onto a quite foot path. The room was directly above the bar and the paino played lowdly until 11:30. Avoinf rooms over the bar.
The quality of the furnishings in the room - very luxurious. The size of the bedroom - very small
Perfectly located in the city of Lucerne the hotel offers all the comfort of a four star hotel. The rooms are not too big, but well equipped, clean and quiet.
Location It would be nice if they included breakfast
sleeping no fitness facilities
Very friendly and helpful staff. Hotel is very central. A very comfortable bed.
The room was absolutely beautiful - luxurious and modern. The staff were very friendly and the food in the restaurant was delicious. I will definately return.
being on the water. I had requested rooms which look out onto the lake, but both rooms faced the street.
Very good staff No English and Arabic tv channels
noise every time i couldnt sleep during night time and during day time , too expincive hotel.
Location and historic ambience. Good size room with a balcony on the river side was quiet and nice views. Coffee machine in room Breakfast was not included. All other similarly priced hotels we stayed in Italy and Switzerland included breakfast. Faucet desgn for sink basin made it difficult to use the sink. Spout protrudes too far into the sink.
Good central location
Mostly everything. The location was good. Rooms could be little bigger. And extra charges for one child is really not required.
Good location close to the old town & easy walk from the railway station. Good buffet breakfast & helpful staff. Comfortable bedroom & generally nice ambience to the hotel. Everything was fine, no adverse comments to make.
The location was excellent almost directly opposite the the famous Kapellbrücke (chapel bridge) which my waterfront room had a great view of. it is also part of the picturesque old city. The main train station, the exhibition centre & Luzern museum of arts (KKL) were a stone's throw away. My room was spacious, comfortable, clean and tidy. The en suite was immaculate. On the whole, the staff were friendly, smiling and helpful. An adaptor for UK electrical plugs was not available, but the staff did there best to find me one.
Our room was on the 5th floor, and we had a lovely balcony with a view of the river. The room was very nice and clean. Breakfast was good. This was the only hotel we stayed in on our two-week trip to Switzerland that did not allow us to check in early. We only arrived a half-hour before check-in time and were not able to go to our room until 2 o'clock. Fortunately this was not the hotel we stayed in right after our transatlantic flight.
Very nice location! None!
Great for Lake view and City centre, all clean and nice breakfast
very good location,and a great view of the town.Friendly staff and well maintained place. uncomfortable pillows . so ask for better ones.
The location was great.
Fantastic central location for tourists to Lucerne. Good size room at a very reasonable price. Great river and mountain view from river side rooms Reception staff could have been more helpful - no tourist information available and they didn't give any advice. No iron in hotel at all.
Hotel Des Alpes is very near to the train station. About 10 mins walk. And is a stone throw away from Chapel Bridge. Booked this room due to the convenience. Rooms was spacious but very basic. The entrance is not via the river but have to go one round to the back. Lugging the luggage is difficult on the copper grounds. Staffs were not very friendly or maybe we are Asians? Walls of the rooms are very thin.
Good location, lovely room and great en suite shower room, quiet for a city centre, lovely breakfast terrace and good breakfast
Room was awesome. I want the bathroom in my own home. Everything was spot on. Beds comfortable. Definitely recommend. No tea and coffee facilities. Staff in coffee shop a little abrupt
nice design rooms, good restaurant Thai Garden and close to the old town of luzern
The restaurants based within the hotel are excellent.
location very good..breakfast ok. not bad.
Really modern room with frosted glass walled bathroom/wetroom. Large shower for two and wooden floors in the bedroom with modern white walls and furniture. Good location and very nice penthouse bar with great views. Hotel reception staff very helpful and friendly. Breakfast above average but not exceptional. The hotel has several resturants all of which are a little on the pricey side. We ate in the italian where we found the service to be very poor. People left and right of us had their orders taken and their starters delivered before us even though they arrived after us. Staff could often be seen chatting while people were trying to attract their attention. The food was decidedly average, and with a price tag of over £100 pounds for a meal for two with a bottle of wine I think that better value can be found elsewhere. I know switzerland is expensive but you can do better than this.
Room was over-heated and there was no in-room ability to adjust. Staff assembling and chatting in court-yard from very very early made opening window impossible. Hallway noise (conversations and doors of other rooms) extremely loud. A terrible nights sleep.
good choice of restaurants / bars in hotel complex. Central location. would have preferred a non-smoking policy in hotel restaurants. Hotel rooms lacked character and were a bit too clinical in decor.
Central location with east access to station. Insufficient elevators which can create delays at checkout
Nice rooms ! Very good hotel for a romantic week-end.
very clean, beautiful, easy to find and not far from train station
The Penthouse bar is really great. Best view over Luzern You can't open a window because of the noice at the street in the weekend, but there is Airco in the rooms
Very large room for three - we were very satisfied and happy with that. The view was to the lake as well. We liked the dining in evening as well as morning. All together a good experience. A parking viegnette would be nice for the car lot in front.
The staff were superb, attentive but discreet. The room was wonderful,with an excellent large shaded terrace. A very pleaseant heated pool with the lake next to it for a colder swim. Food was good and typical of the area and although expensive was no more than other hotels in the town.
The pool was heated . the tables beside the lake. Nice view from the balcone of the room. A kind lady which helped me to print my flight papers useing reception's computer. Cannot use internet at rooms. The pool is so small.
The room was bright, cheerful and tastefully decorated with a great view over the lake and mountains, from both the room and the bathroom. Each had its own balcony. It was also very easily accessible from the boat station and an easy walk from the spas in Weggis. The staff were very friendly and helpful.
Amazing location, fantastic lake & moutain view!!! Heated pool with beutiful view - true amazing =) Near the ship's terminal. Good breakfast. Фантастическое месторасположение! Недалеко от пристани, откуда можно поплыть как во Флюэлен, так и в Люцерн. Рядом с подъемником на гору Риги, подогреваемый бассейн (мы купались в сентябре, вода +26), хороший ресторан при отеле. Очень понравилось! :)
Ideally located, well appointed and prestigeous hotel in Luzern. Needs to care the extra bit for those details that one would expect from a 5-star house.
View and location
Nothing to not like - we splurged and stayed in a deluxe junior suite with a broad terrace overlooking the lake and Mt. Pilatus, which we climbed. Weather was perfect - Indian summer in September. The Friday night jazz trio was excellent. The restaurant, Jasper, was exquisite, the service perfect - efficient yet practically invisible. If I had to pick nits, I might add a Bose sound system in the room (we listened to jazz and opera from the flatscreen t.v.), and between the bar and restaurant they carried Taylor Fladgate tawny port 10, 20 and 30 year - why not the 40 year? On the other hand, the bathroom had a heated stone floor. Only regret was that we didn't have time to visit the spa, which offers a private room option. Next time, we might ask for the top room in the turret...overall a highlight weekend.
Staff and location superb. Not inexpensive.
Excellent staff and location
Convenince of location
Great Hotel with beautiful view. Bar open only till 1 o'clock, I think in such level of the hotel bar must be open 24h.
Great location, the river is a few steps away from the hotel, the rooms are nice, the staff are really really wonderful they go out of their way to make your visit as wonderful as possible. I recommend this hotel. room furniture is a little old, but still the rooms are clean.