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No shower in the bathroom. Had to clean the bath, as it was dirty and had a layer of dust, before I could get in it.
Staff and breakfast were fabulous None
The food was good. The rooms were very sparse.
only thing that was OK was the cooked breakfast. en-suite was bath instead of shower ,amenities were poor including lack of hot water.
The staff were friendly and helpful. They offered to book taxi for us through to Edinburgh, could have done with extra staff in morning as breakfast was served and orders taken by the same girl she was rushed off her feet
The service was second to none and the food was exceptional
The food and staff were lovely. The room let the hotel down.
food was excellent
None really , it seems the hotel may be being run by receivers Room dirty not hoovered not dusted. hall way cluttered with laundry , cleaning equipment, bits of furniture. no towels in room worst of all no curtains in room just thin blinds and streetlamps so no sleep.
Nice staff Booked via street map and the facilities were not as stated however this is not a fault with the hotel but with whoever wrote the facilities.
Amazing hotel - The hotel was classy, smart and decor was modern and sophisticated. The staff were friendly and helpful and the bedrooms were amazing. The view we has of the Forth Rail Bridge was wonderful and the room was decorated will attention paid to every detail. Complete luxury from the moment we arrived. The bar was well stocked and not over priced. Despite the hotel being fully booked with a wedding party staying the bar had plenty space for my husband and I to enjoy a few romantic drinks before bed. I would have prefered a bath as well as a shower in our room however the shower there was very powerful, hot and big enough for two. If the hotel hat a swimming pool it would perfect.
Clean,modern, comfortable and not far from town. Some lighting in the wardrobes behind the bed would help.
Very modern and clean. Free internet access. No food or room service after 10pm
Very pleasant hotel with friendly staff, nice food and would stay there again. Probably the location. A little bit out in the sticks
Great welcome, nice quality, clean, modern, good food...very impressed. Breakfast room service was very disorganised and slow, plus this hotel is a bit pricey on food and drink.
Comfort of the bed. Great shower and toiletries. I do not like the room layout as a huge mirror blocks out any daylight. Also, there should be an icemachine located on at least every other floor. Poor lighting for sightimpaired guests.
Nice hotel for reasonable price
the internal setting can be rather expensive for drinks and meals
Nice warm welcome at reception, the girl was very efficient and friendly. The welcome cocktail was a lovely surprise too. nothing.
It was a short stay but everything was fine, nice relaxing atmosphere. Good access to the airport. Shuttle bus to airport available but not early enough for our flight. Service starts at 6am
It was a great venue and a lovely setting for a wedding.
Room needs renovation but the fact you are in a castle makes it feel nicer.
The dining experience in the Dungeon Restaurant was exaemplary. Presentation , quality and service were al excellent. We had booked into the lodge but were upgraded to a themed suite which was a lovely surprise.
It is a magical place in a beautiful setting. The food was particularly good.
Setting, room, staff, restaurant
Very attentive staff when nothing was too much trouble. The food was excellent including a full Scottish breakfast. The hotel upgraded me due to the snow at no extra charge and even helped dig me out in the morning. I could not have asked for more The weather!!!
Very luxurious, comfortable, friendly, food lovely & staff very helpful.
Quiet, beautiful location but within easy travelling distance of Edinburgh.
We were upgraded at no extra cost. The staff were fantastic and we had a great time. It was very relaxing. There was a strong smell of sewage in the corridor outside our room
The quality of the staff, facilities and welcolme
Excellent Service all round. Fantastic rooms
Beautiful view and lovely town. Room was modern, clean and comfortable. No lift, so might need to consider if you can't carry your suitcases up stairs.
Good location. Meal options and menus good with great views from the restaurant and bar. Cooked breakfast was good. No choice of cereal, fruit etc for breakfast. Room looked out to street side of property so no real view.
Easy to find,stunning views and bars has great food & atmosphere
Excellent staff and service with the location an added bonus,the manager Craig was a gem and so helpful,the food was wonderful and made our short stay so pleasurable,we are contemplating booking for either Xmas or New Year. Please pass on our thanks to all the staff. P.S. the new lounge bar is brilliant! If any fault can be levelled why oh! Why did you not double glaze the room windows at the front rooms of the hotel.
Fantastic view of Forth Rail Bridge from bedroom and restaurant windows.
really cute hotel in S. Queensferry, only 15 minutes from airport, excellent cafe with great views, free wireless, excellent shower, super helpful staff standard room was small and without view, bed could stand upgrading, no elevator (but ok considering good rate).
nice comfortable hotel My wife paid the bill .They charged here 130 pounds although the internet price was 79 pounds,including breakfast.I noticed this error when I was already on my way home.
Great setting with vies of both bridges from the bars The budget rooms look onto other rooms windows as they are between the old building and the newer building, also parking is either on the street or on a free car park a few hundred yards away.
We arrived very late in the hotel but the staff received us very friendly. The room is small but with everything you need. And our room had a little balcony. The view to the railwaybridge is stunning.
Breakfast very good value for money. Noise from "Boy Racers" at McDonalds next door and other inconsiderate Patrons outside front door. Weather was wonderful which meant the room was very hot and unable to get hardly any air.
Staff were very helpful at reception and the rooms were clean, very happy experience.
Very efficient, courteous and friendly staff.
Value for money Noisy room - could hear occupant above walking
Excellent location to access the Forth Bridge without the hassle of the local Edinburgh traffic.
Disappointed with the location advetised on the internet. It was a good 15 mins from Edingburgh airport. It was advertised as only 7 miles. It cost me £18 in taxi as it was late at night & no buses running. I was due to spend my last night there as it was supposed to be closed to airport but I cancelled & just got the airport express bus from Edinburugh city
Very polite staff, comfortable room and good food To be honest, We would say that there wasn't a thing to complain about.
1St floor links with restaurant Can't think of any
Location Price!, We paid the most of all the guest staying at the hotel that weekend and were most annoyed at being told this by the manager infront of our party
value for money and the staff were 1st class
the kindness of the stuff, the quiet and and close to the city of Edinburgh area. The cleanliness of the room was pretty poor. It seemed that it has been vacuumed a long time ago and dust was everywhere. The cups, cofee pot and boiler were not clean (remainings from tea inside). I did not mentioned that to the personnel because I did not want to to argue with nobody looking or mooving to another room. For all the othee reasons I mentioned above, I would recomented the hotel to others.
The staff were very friendly and the breakfast on sunday was excellent with good localy sourced produce
The good & nice friendly staff Need of a resedent lounge
Perfect hotel for overnight stay, room basic but clean, windows not double glazed, so noise from main street of which there was a lot later on. Restaurant good, easy to find. once inside there was nothing particularly homely and it did feel slightly old . Our room was very cold with all old furniture but nothing to make it feel more comfortable.
The staff were very helpful the bar area would rather there was a seperate lounge bar
Good food, friendly staff, comfortable room. Limited parking.
The staff were very friendly and the food in the restuarant was excellent both in the evening and at breakfast. We noticed some of the room numbers were missing from the doors and had been filled in with a pen!! Not a good first impression. Our room was slightly dated with furniture from the 1980's and the shower also dated from that time. Not alot of money needed to be spent on updating this room to the 21st centuary.
Nothing really. Staff never here to help you, location, price incredibly high for such a poor comfort. Definitely one of the worst hotel my girlfriend and I have never been too. And we're not this kind that complains all the time.
Clean rooms, good breakfast Beds are only covered with a sheet and thin coversheet, wich is quite cold in a winter/autumn.