Overview

SilverOaks Resort Heritage

349 Fenton Street, Rotorua, New Zealand
+64 7347 7686

$62+

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Rates

Overall guest ratings

5.3/10 Okay
Based on 1,167 reviews
See all reviews

Review highlights

  • 9.0
  • 7.7
  • 4.9
  • 3.5

Nearby

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    About

    You'll be centrally located in Rotorua with a stay at SilverOaks Resort Heritage, minutes from Whakarewarewa: The Living Maori Village and Rotorua Golf Club. This family-friendly hotel is within close proximity of Racing Rotorua and Whakarewarewa Thermal Reserve.

    Rooms

    Make yourself at home in one of the 41 air-conditioned rooms featuring refrigerators and microwaves. Satellite programming and DVD players are provided for your entertainment, with wired and wireless Internet access available for a surcharge. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.

    Amenities

    Enjoy a range of recreational amenities, including an outdoor pool, a spa tub, and an outdoor tennis court. Additional amenities at this hotel include wireless Internet access (surcharge), babysitting/childcare (surcharge), and tour/ticket assistance.

    Dining

    Enjoy a meal at a restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge.

    Business, Other Amenities

    Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. Event facilities at this hotel consist of conference space and meeting rooms. Free self parking is available onsite.

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    Amenities

    • Wi-Fi
    • Facilities for Disabled Guests
    • Business center
    • Fitness center
    • Laundry service
    • Meeting/Banquet facilities
    • Outdoor pool
    • Express check out
    • Storage available
    • Non-smoking rooms available
    • Pets allowed on request. Charges may apply.
    • Terrace/Patio
    • Concierge service
    • Laundry facilities
    • Room service
    • Spa
    • Child pool
    • Restaurant
    • Bar/Lounge
    • Cable or satellite TV
    • Air-conditioned
    • Babysitting/child services (surcharge)
    • Internet (surcharge)
    • Free parking
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    Map

    Map

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    Reviews

    Guest reviews

    Overall Rating

    5.3 Okay
    Based on 1,167 reviews
    • 9.0 "Terrific location."
    • 7.7 "Good service."
    • 6.9 "Pool is mediocre."
    • 5.8 "Breakfast is mediocre."
    • 5.3 "Average comfort."
    • 4.9 "Internet is poor."
    • 3.5 "Bar is not good."
    • 2.8 "Disappointing wellness & sports facilities."
    • 2.7 "Terrible amenities."
    • 2.5 "Awful rooms."
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    Overall Rating

    6.1 Good
    Based on 396 reviews
    • 9.0 "Terrific location."
      8.7 "City centre within easy reach, said 87%."
    • 8.0 "Great service."
      7.2 "72% said the reception staff was great."
      8.5 "Management was excellent, said 85%."
    • 6.6 "Pool is mediocre."
    • 5.7 "Breakfast is mediocre."
    • 5.2 "Average comfort."
    • 2.9 "Disappointing wellness & sports facilities."
    • 2.9 "Terrible amenities."
      2.5 "75% thought the building wasn't nice."
      0.7 "93% thought the facilities needed updating."
    • 2.4 "Awful rooms."
      0.5 "95% thought they were poorly maintained."
      1.8 "82% complained about the bathroom."
      4.5 "55% didn't like the uncomfortable beds."
      2.6 "74% said rooms were dirty."
      0.6 "94% thought the tv was sub-standard."
      2.1 "For 79%, the rooms looked old."
      1.3 "87% were disappointed with the minibar."
      1.1 "89% were unsatisfied with the kitchenette."
      1.1 "89% said the bathroom was dirty."
      1.4 "86% found problems with the furniture."
    • 2.3 "Generally quite dirty."
      2.6 "74% said rooms were dirty."
      1.1 "89% said the bathroom was dirty."
      1.2 "88% thought it was rather dirty."
    • 2.2 "Food is inedible."
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    Overall Rating

    5.7 Okay
    Based on 711 reviews
    • 8.8 "Location is great."
    • 7.7 "Good service."
      9.6 "96% found the staff to be very friendly."
      7.6 "76% said the reception staff was great."
      8.4 "Management was excellent, said 84%."
    • 7.0 "Good pool."
    • 5.4 "Breakfast is mediocre."
    • 5.4 "Internet is average."
    • 2.7 "Awful rooms."
      1.9 "81% said rooms were dirty."
      1.6 "84% complained about the bathroom."
      0.3 "97% thought they were poorly maintained."
      4.4 "56% didn't like the uncomfortable beds."
      1.1 "89% were unsatisfied with the kitchenette."
      1.4 "86% were disappointed with the minibar."
      0.8 "92% said the bathroom was dirty."
      2.1 "79% had problems with the shower."
      0.6 "94% thought the tv was sub-standard."
      1.6 "84% found problems with the furniture."
      2.1 "For 79%, the rooms looked old."
    • 2.6 "Disappointing wellness & sports facilities."
    • 2.6 "Terrible amenities."
      1.7 "83% thought the building wasn't nice."
      4.9 "51% were unhappy with the outdoor sports facilities."
      0.7 "For 93%, the lobby entrance was sub-standard."
    • 2.1 "Food is inedible."
    • 2.0 "Horrible vibe."
      1.8 "82% criticized the unstylish hotel."
      0.7 "For 93%, the lobby entrance was sub-standard."
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    Overall Rating

    6.3 Good
    Based on 58 reviews
    • 7.9 "Good service."
      9.5 "95% found the staff to be very friendly."
      7.6 "76% said the reception staff was great."
    • 2.3 "Awful rooms."
      1.7 "83% complained about the bathroom."
      0.4 "96% thought they were poorly maintained."
      0.5 "95% thought the tv was sub-standard."
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