Overview

SilverOaks Resort Heritage

349 Fenton Street, Rotorua, New Zealand
+64 7347 7686

$59+

Overall guest ratings

5.5/10 Okay
Based on 1,126 reviews

Review highlights

  • 9.1
  • 8.0
  • 3.6
  • 3.0

Nearby

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    About

    Enjoy your visit to Rotorua with a stay at SilverOaks Resort Heritage. Guests indulge in spa services, then grab a bite to eat at the restaurant. There's an outdoor pool and a bar/lounge, and in-room conveniences include refrigerators and microwaves.

    More hotel details about SilverOaks Resort Heritage

    SilverOaks Resort Heritage Prices:

    $58 - $67 (Based on average prices for a Standard Room)

    SilverOaks Resort Heritage Rooms:

    41 rooms

    Other names used to reference this hotel:

    • SilverOaks Resort Heritage Rotorua
    • SilverOaks Resort Heritage Rotorua Bay of Plenty
    • SilverOaks Resort Heritage ROT
    • SilverOaks Resort Heritage Hotel
    • SilverOaks Resort Heritage Hotel Rotorua
    • SilverOaks Resort Heritage Hotel ROT
    • SilverOaks Resort Heritage Hotel Rotorua (ROT)
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    Hotels.com

    Amenities

    • Pets allowed on request. Charges may apply.
    • Facilities for Disabled Guests
    • Business center
    • Fitness center
    • Wi-Fi
    • Laundry service
    • Meeting/Banquet facilities
    • Outdoor pool
    • Express check out
    • Free parking
    • Playground
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
    • Concierge service
    • Laundry facilities
    • Room service
    • Spa
    • Child pool
    • Restaurant
    • Bar/Lounge
    • Cable or satellite TV
    • Air-conditioned
    • Babysitting/child services (surcharge)
    • Internet (surcharge)
    • Outdoor tennis
    • Grill
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    Reviews

    Guest reviews

    Overall Rating

    5.5 Okay
    Based on 1,133 reviews
    • 9.1 "Terrific location."
      8.3 "City centre within easy reach, said 83%."
      8.2 "82% liked the proximity to sightseeing."
      9.3 "Great parking, according to 93%."
      10.0 "100% liked the proximity to shopping."
      8.6 "Easily accessible by car, said 86%."
    • 8.0 "Great service."
      8.9 "89% found the staff to be very friendly."
      8.2 "82% said the reception staff was great."
      7.6 "Management was excellent, said 76%."
      7.1 "71% thought the service was very professional."
      10.0 "100% said the recreation staff was great."
    • 5.2 "Average comfort."
    • 5.2 "Pool is mediocre."
    • 5.1 "Breakfast is mediocre."
    • 3.6 "Internet is poor."
      2.2 "78% said the wifi quality was bad."
    • 3.0 "Food is inedible."
      1.2 "For 88%, the dining experience was not enjoyable."
      1.3 "Unclean dining area, according to 87%."
    • 2.9 "Awful rooms."
      0.5 "95% thought they were poorly maintained."
      2.2 "78% said rooms were dirty."
      2.6 "74% complained about the bathroom."
      4.3 "57% didn't like the uncomfortable beds."
      1.1 "89% found problems with the furniture."
      2.9 "71% thought the tv was sub-standard."
      3.0 "For 70%, the rooms looked old."
      2.6 "74% were unsatisfied with the kitchenette."
      0.7 "93% said the bathroom was dirty."
      2.8 "72% had problems with the shower."
      3.4 "66% were disappointed with the minibar."
      4.4 "Air conditioning was criticized by 56%."
      2.2 "78% criticized the small bathroom."
    • 2.7 "Disappointing wellness & sports facilities."
      2.6 "74% didn't like the fitness area."
      0.7 "93% said that wellness & sports facilities were unclean."
    • 2.6 "Terrible amenities."
      1.8 "82% thought the building wasn't nice."
      3.8 "62% found the grounds unpleasant."
      3.7 "63% were unhappy with the outdoor sports facilities."
      1.7 "83% thought the facilities needed updating."
      2.3 "For 77%, the lobby entrance was sub-standard."
      1.8 "82% didn't like the architecture."
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    Overall Rating

    5.4 Okay
    Based on 317 reviews
    • 9.0 "Terrific location."
    • 8.2 "Great service."
      9.2 "92% found the staff to be very friendly."
      7.9 "Management was excellent, said 79%."
      8.3 "83% said the reception staff was great."
    • 5.2 "Average comfort."
    • 5.0 "Breakfast is mediocre."
    • 3.5 "Internet is poor."
    • 3.0 "Awful rooms."
      0.4 "96% thought they were poorly maintained."
      2.6 "74% complained about the bathroom."
      2.3 "77% said rooms were dirty."
      4.3 "57% didn't like the uncomfortable beds."
      2.9 "71% thought the tv was sub-standard."
      2.8 "For 72%, the rooms looked old."
      1.0 "90% found problems with the furniture."
      0.9 "91% said the bathroom was dirty."
      3.2 "68% had problems with the shower."
      3.7 "63% were disappointed with the minibar."
      2.8 "72% were unsatisfied with the kitchenette."
    • 2.7 "Disappointing wellness & sports facilities."
    • 2.5 "Terrible amenities."
      1.8 "82% thought the building wasn't nice."
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    Overall Rating

    5.3 Okay
    Based on 759 reviews
    • 9.1 "Terrific location."
    • 7.8 "Good service."
      9.0 "90% found the staff to be very friendly."
      7.8 "Management was excellent, said 78%."
      7.2 "72% thought the service was very professional."
    • 5.3 "Pool is mediocre."
    • 5.0 "Average comfort."
      4.1 "59% didn't like the uncomfortable beds."
    • 4.6 "Breakfast is below average."
    • 3.9 "Internet is poor."
      2.5 "75% said the wifi quality was bad."
    • 2.7 "Food is inedible."
      1.3 "For 87%, the dining experience was not enjoyable."
    • 2.6 "Terrible amenities."
      1.6 "84% thought the building wasn't nice."
      4.0 "60% found the grounds unpleasant."
      3.9 "61% were unhappy with the outdoor sports facilities."
      2.3 "For 77%, the lobby entrance was sub-standard."
      1.9 "81% thought the facilities needed updating."
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    Overall Rating

    6.3 Good
    Based on 56 reviews
    • 8.3 "Great service."
      9.1 "91% found the staff to be very friendly."
      8.5 "85% said the reception staff was great."
    • 3.1 "Awful rooms."
      2.5 "75% complained about the bathroom."
      1.9 "81% said rooms were dirty."
      0.4 "96% thought they were poorly maintained."
      2.6 "74% thought the tv was sub-standard."
    • 2.2 "Terrible amenities."
      1.6 "84% thought the building wasn't nice."
    • 1.8 "Generally quite dirty."
      1.9 "81% said rooms were dirty."
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