Overview

SilverOaks Resort Heritage

349 Fenton Street, Rotorua, New Zealand
+64 7347 7686

$56+

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Rates

Overall guest ratings

5.3/10 Okay
Based on 1,163 reviews
See all reviews

Review highlights

  • 9.1
  • 7.8
  • 3.1
  • 2.8

Nearby

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    About

    You'll be centrally located in Rotorua with a stay at SilverOaks Resort Heritage, minutes from Whakarewarewa: The Living Maori Village and Rotorua Golf Club. This family-friendly hotel is within close proximity of Racing Rotorua and Whakarewarewa Thermal Reserve.

    Rooms

    Make yourself at home in one of the 41 guestrooms featuring refrigerators and microwaves. Satellite programming and DVD players are provided for your entertainment, with wired and wireless Internet access available for a surcharge. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.

    Amenities

    Enjoy a range of recreational amenities, including an outdoor pool, a spa tub, and an outdoor tennis court. Additional amenities include wireless Internet access (surcharge), babysitting/childcare (surcharge), and tour/ticket assistance.

    Dining

    Enjoy a meal at a restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge.

    Business, Other Amenities

    Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. Event facilities at this hotel consist of conference space and meeting rooms. Free self parking is available onsite.

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    Amenities

    • Wi-Fi
    • Facilities for Disabled Guests
    • Business center
    • Fitness center
    • Laundry service
    • Meeting/Banquet facilities
    • Hot tub
    • Outdoor pool
    • Express check out
    • Storage available
    • Non-smoking rooms available
    • Pets allowed on request. Charges may apply.
    • Terrace/Patio
    • Concierge service
    • Laundry facilities
    • Room service
    • Spa
    • Child pool
    • Restaurant
    • Bar/Lounge
    • Cable or satellite TV
    • Babysitting/child services (surcharge)
    • Internet (surcharge)
    • Free parking
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    Map

    Map

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    Reviews

    Guest reviews

    Overall Rating

    5.3 Okay
    Based on 1,163 reviews
    • 9.1 "Terrific location."
    • 7.8 "Good service."
    • 7.1 "Good pool."
    • 5.6 "Breakfast is mediocre."
    • 5.3 "Internet is average."
    • 3.1 "Bar is disappointing."
    • 2.8 "Terrible amenities."
    • 2.7 "Disappointing wellness & sports facilities."
    • 2.5 "Awful rooms."
    • 2.3 "Generally quite dirty."
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    Overall Rating

    5.9 Okay
    Based on 430 reviews
    • 9.0 "Terrific location."
      9.7 "City centre within easy reach, said 97%."
    • 8.1 "Great service."
      9.6 "96% found the staff to be very friendly."
      8.4 "Management was excellent, said 84%."
      7.2 "72% said the reception staff was great."
    • 6.8 "Pool is mediocre."
    • 5.5 "Breakfast is mediocre."
    • 5.0 "Average comfort."
      4.2 "58% didn't like the uncomfortable beds."
    • 2.8 "Disappointing wellness & sports facilities."
    • 2.8 "Terrible amenities."
      2.3 "77% thought the building wasn't nice."
      1.0 "90% thought the facilities needed updating."
    • 2.5 "Generally quite dirty."
      2.9 "71% said rooms were dirty."
      1.2 "88% said the bathroom was dirty."
      1.7 "83% thought it was rather dirty."
    • 2.4 "Awful rooms."
      0.4 "96% thought they were poorly maintained."
      4.2 "58% didn't like the uncomfortable beds."
      1.7 "83% complained about the bathroom."
      2.9 "71% said rooms were dirty."
      0.6 "94% thought the tv was sub-standard."
      1.2 "88% were disappointed with the minibar."
      1.0 "90% were unsatisfied with the kitchenette."
      1.9 "For 81%, the rooms looked old."
      1.4 "86% found problems with the furniture."
      1.2 "88% said the bathroom was dirty."
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    Overall Rating

    5.7 Okay
    Based on 674 reviews
    • 9.1 "Terrific location."
    • 8.4 "Good value."
      7.6 "76% thought it was a great value."
    • 8.1 "Great service."
      9.6 "96% found the staff to be very friendly."
      7.5 "75% said the reception staff was great."
      8.2 "Management was excellent, said 82%."
    • 7.4 "Good pool."
    • 5.7 "Internet is average."
    • 4.7 "Not very comfortable."
      4.2 "58% didn't like the uncomfortable beds."
    • 2.9 "Terrible amenities."
      2.0 "80% thought the building wasn't nice."
      4.8 "52% were unhappy with the outdoor sports facilities."
      0.7 "For 93%, the lobby entrance was sub-standard."
    • 2.7 "Awful rooms."
      2.3 "77% said rooms were dirty."
      1.7 "83% complained about the bathroom."
      0.3 "97% thought they were poorly maintained."
      4.2 "58% didn't like the uncomfortable beds."
      1.2 "88% were unsatisfied with the kitchenette."
      1.5 "85% were disappointed with the minibar."
      1.6 "84% found problems with the furniture."
      2.4 "76% had problems with the shower."
      0.6 "94% thought the tv was sub-standard."
      1.0 "90% said the bathroom was dirty."
      2.0 "For 80%, the rooms looked old."
    • 2.5 "Disappointing wellness & sports facilities."
    • 2.2 "Food is inedible."
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    Overall Rating

    6.3 Good
    Based on 58 reviews
    • 8.0 "Great service."
      9.5 "95% found the staff to be very friendly."
      7.5 "75% said the reception staff was great."
    • 2.3 "Awful rooms."
      1.7 "83% complained about the bathroom."
      0.3 "97% thought they were poorly maintained."
      0.6 "94% thought the tv was sub-standard."
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