Overview

SilverOaks Resort Heritage

349 Fenton Street, Rotorua, New Zealand
+64 7347 7686

$53+

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Rates

Overall guest ratings

5.2/10 Okay
Based on 1,155 reviews
See all reviews

Review highlights

  • 9.2
  • 7.6
  • 4.9
  • 2.9

Nearby

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    About

    You'll be centrally located in Rotorua with a stay at SilverOaks Resort Heritage, minutes from Whakarewarewa: The Living Maori Village and Rotorua Golf Club. This family-friendly hotel is within close proximity of Racing Rotorua and Whakarewarewa Thermal Reserve.

    Rooms

    Make yourself at home in one of the 41 guestrooms featuring refrigerators and microwaves. Satellite programming and DVD players are provided for your entertainment, with wired and wireless Internet access available for a surcharge. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.

    Rec, Spa, Premium Amenities

    Enjoy a range of recreational amenities, including an outdoor pool, a spa tub, and an outdoor tennis court. Additional amenities include wireless Internet access (surcharge), babysitting/childcare (surcharge), and tour/ticket assistance.

    Dining

    Enjoy a meal at a restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge.

    Business, Other Amenities

    Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. Event facilities at this hotel consist of conference space and meeting rooms. Free self parking is available onsite.

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    Amenities

    • Business center
    • No smoking
    • Laundry service
    • Meeting/Banquet facilities
    • Wheelchair accessible
    • Hot tub
    • Outdoor pool
    • Express check out
    • Storage available
    • Pets allowed on request. Charges may apply.
    • Terrace/Patio
    • Concierge service
    • Laundry facilities
    • Room service
    • Spa
    • Child pool
    • Restaurant
    • Bar/Lounge
    • Cable or satellite TV
    • Babysitting/child services (surcharge)
    • Internet (surcharge)
    • Free parking
    • Wi-Fi
    • Kitchen/Kitchenette
    • Wedding services
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    Map

    Map

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    Reviews

    Guest reviews

    Overall Rating

    5.2 Okay
    Based on 1,155 reviews
    • 9.2 "Terrific location."
    • 7.6 "Good pool."
    • 7.6 "Good service."
    • 5.5 "Internet is average."
    • 4.9 "Breakfast is below average."
    • 2.9 "Horrible vibe."
    • 2.8 "Disappointing wellness & sports facilities."
    • 2.8 "Terrible amenities."
    • 2.5 "Food is inedible."
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    Overall Rating

    5.7 Okay
    Based on 462 reviews
    • 9.1 "Terrific location."
    • 8.1 "Great service."
      9.3 "93% found the staff to be very friendly."
      7.1 "71% said the reception staff was great."
      8.5 "Management was excellent, said 85%."
    • 7.2 "Good pool."
    • 5.3 "Average comfort."
    • 4.6 "Breakfast is below average."
    • 3.0 "Disappointing wellness & sports facilities."
    • 2.9 "Food is inedible."
    • 2.8 "Terrible amenities."
      2.3 "77% thought the building wasn't nice."
      1.6 "84% thought the facilities needed updating."
    • 2.6 "Horrible vibe."
      2.0 "80% criticized the unstylish hotel."
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    Overall Rating

    5.6 Okay
    Based on 589 reviews
    • 9.2 "Terrific location."
    • 8.0 "Great service."
      9.4 "94% found the staff to be very friendly."
      8.4 "Management was excellent, said 84%."
      7.3 "73% said the reception staff was great."
    • 7.9 "Good pool."
    • 5.6 "Internet is average."
      7.0 "70% thought it was a great value."
    • 4.7 "Breakfast is below average."
    • 2.9 "Horrible vibe."
      2.5 "75% criticized the unstylish hotel."
    • 2.8 "Disappointing wellness & sports facilities."
    • 2.8 "Terrible amenities."
      2.1 "79% thought the building wasn't nice."
      4.9 "51% found the grounds unpleasant."
      4.5 "55% were unhappy with the outdoor sports facilities."
    • 2.8 "Awful rooms."
      2.4 "76% said rooms were dirty."
      0.4 "96% thought they were poorly maintained."
      1.9 "81% complained about the bathroom."
      5.0 "Beds were acceptable for 50%."
      1.6 "84% were unsatisfied with the kitchenette."
      1.4 "86% found problems with the furniture."
      1.5 "85% said the bathroom was dirty."
      1.2 "88% were disappointed with the minibar."
      0.7 "93% thought the tv was sub-standard."
      2.4 "76% had problems with the shower."
      3.0 "For 70%, the rooms looked old."
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    Overall Rating

    6.1 Good
    Based on 103 reviews
    • 7.7 "Good service."
      9.4 "94% found the staff to be very friendly."
      7.3 "73% said the reception staff was great."
    • 5.2 "Average comfort."
    • 2.4 "Terrible amenities."
      1.8 "82% thought the building wasn't nice."
    • 2.1 "Generally quite dirty."
      2.5 "75% said rooms were dirty."
    • 1.8 "Awful rooms."
      0.4 "96% thought they were poorly maintained."
      1.9 "81% complained about the bathroom."
      0.6 "94% thought the tv was sub-standard."
      2.5 "75% said rooms were dirty."
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