The receptionist was very polite and helpful.
Location of restaurant at Campanile next door Washroom facilities were a little cramped
It had a room available when everything was booked There was just enough floor space to walk around the bed, the "bathroom" was a plastic institutional unit placed in the corner, no phone, noise from the highway all night, dreadful breakfast. All this for over $100 per night - a rate that was obviously inflated for the local event.
The bed was comfortable and although the room was very basic it had all the essentials. We liked the breakfast facilities in the reception area and enjoyed the range of food/drink available. Particularly the hot milk which enabled us to make the weaker milky coffees that we like.
Nothing really except the 15% discount at the Campenille Room was too small and dark, no tea/coffee making facilities, the bed was dreadful, the overhead bunk dangerous, the bathroom was ridiculous, no useful mirrors for the lady, no storage and more surfaces required to put things.
Cheap and simple Hard to find
Nothing There was no staff on arrival. Very small room and chlostrafobic.
the hotel was just a stones throw from the motorway very easy to find,but i didnt hear any noise from traffic and had a very good nights sleep.the room was basic but was clean and tidy if i was doing the same journey i would book in here again
Close to motorway Small room. Very untidy outside the hotel
Surprisingly friendly welcome and check-in. Not common nowadays at 3* hotels, and I stay in hotels across Europe a couple of days per week in my work so I have seen them all... Not possible to have late checkout. I asked to check out by 13.00, and was told "no" without discussion.
Very friendly and helpful staff
Staff was very helpful.We came in late and the woman on duty at the desk was great.She helped us take our luggage to our room.It was after midnight and it was nice to have a warm welcome.
Well situated near the very centre of Cognac. Very limited parking space and the hotel is generally in desperate need of redecoration. It has a slightly grubby feel about it.
Close to bars & restaurants. clean rooms & secure parking but corridors were quite dark I think they should fit sensors instead of mannual switches
Friendly staff, room was clean, close to the pedestrian area, some good restaurants close by.
friendly bar and restaurant staff young lady on reception when we arrived rude and unhelpfull
Perfect location, private parking, bold colors and design, high degree of value for money.
Beside an excellent location, it is the atmosphere of the lobby, sort of 'make yourself at home' that is so charming.The originality of decoration is also remarkable. The very owners were welcoming and provided exceptional service. The windows of the rooms should provide better isolation from the noise coming from the terrace restaurant. Breakfast seems rather modest.
Location was exellent right in the heart town. Colours of the walls (lime green) and the carpets (maroon) was awful. Room was also maroon with red curtains, made room very dark. Not sure what they were thinking when they decorated this room.
We stayed 3 nights and were delighted with everything abut the hotel. We will definitely use it again. Monsieur and Madame were charming and the accommodation superb. We did not eat dinner because we were visiting family nearby but next time we shall definitely book in. Nothing.
Basil and Sybil are alive and well and running a hotel in Cognac......!!!!! Fawlty Towers had nothing on this place. In a 3 week trip around France this was, unfortunately, the only hotel that did not come up to scratch. Beautiful from the outside, the inside is in desperate need of renovation and modernisation. At least the bathrooms could do with a good clean. On arrival we were told that we had been "upgraded" free of charge to a superior room from our booked double. I would love to have seen the room we should have got, if this was "superior"! A bed that was no bigger than a slightly oversized single, broken toilet seat, mould in the bathroom, no hot water past 9pm and a room so small you banged your knees on everything. Disappointing.
Having travelled internationally on business and holdays for many years, I have stayed in all sorts of hotels and this one has to be my favourite. It is not too large to be impersonal, and not too small to lose the grand style of a country house. The staff and owners had just the right balance of professional courtesy and warmth, the room was excellent - no problems with size and we weren't swinging any cats around. The food was superb, the house and the setting of the place absolutely delightful. All prices were very resonable considering the high quality. Yes, I was disappointed that in the information about the hotel no mention is made that the Remy Martin family built and owned this house in 1855 and only sold it 20 years ago.
The opportunity to stay in such a beautiful building
The hotel had a very friendly atmosphere. The staff were helpful and always available to answer our questions - particularly on the subject of Cognac. There was a large amount of furniture in our room. A very large table at the window and a large armchair which limited space.
Staying there the second time, will stay again. Lovely garden and swimming pool, very clean rooms, tea and coffe facilities in the room, free wifi and parking. Poor breakfast
Received a very warm welcome and good service. Room was pleasant and restaurant was very good. The Domaine itself is charming with a pool and grounds. It is not far from the centre of Cognac (25 min walk). The only slight criticism is that the restaurant and bar were closed on Sunday. Otherwise, a very good visit and shall certainly, stay there again. The restaurant and bar closed on Sunday.
Nice area , very quiet
Everything, lovely lounge bar and cognacs. lovely spot.
the room was very large and the views spectular the food seemed to be substandard for the hotel atmosphere
Stayed in Ibis hotels before so what we expected. Clean but basic. Comfortable bed. Difficult to find with little or no signposting on a large commercial estate. No restaurant so we were directed to the Etap hotel next door. The food was poor and expensive.
Clean, close to the motorway and reasonably priced. Unfortunately now there are no evening meals served at this hotel. After a long drive it is very inconvenient and may make you think about staying at another hotel.
Convenient to the motorway and a comfortable stay
Good location and handy having eating place next door. Room very comfortable and clean. Would stay again en - route to Spain. No tea and coffee facilities in rooms.
The rooms were spacious and very well presented. The staff were very helpful and friendly and the breakfast was excellent No
Nice courtyard with easy access chalet style rooms. Very French. No one around on our arrival at 6.30 Sun evening. Had to ring bell to wake up receptionist with pleasant demeanour who showed us the room then disappeared. Restaurant closed Sunday evening.
Very nice welcome. Helpful and friendly staff. Secure space for bicycle arranged. Great breakfast. Clean rooms and swimming pool.
We had a chalet style room which was themed to a sea-side theme. It was well-decorated, clean and quiet and had a walk-in shower. We arrived a day early and tried to book an extra night but no rooms were available, but the receptionist was very helpful tried to find us a room in another hotel.Private parking, Overall a pleasant stay. Evening meal good. But restaurant not open at week-ends.
the swimmingpool, the room, bathroom and the entrance to it is very nice. You can park your car near to the room. Most rooms are on the ground floor. There were hairs on the blanket, it could be cleaner.
Very easy going place, very welcoming and friendly Parking. We know there was building work going on but it looks to us as if they need a proper car park.
Excellent value, very large rooms (we were given a family size room despite booking just a double room) and good food at very reasonable prices.
Room was large and comfortable.
location...good price... welcoming staff..eager to help!! the receptionist even gave as a city map and explained everything. the parking on the back is a huge plus! The room was small for 3 people, the carpet was dirty, the hotel needs a renovation, the Wc has no ventilation. We ordered for a coffee the first morning and they charged as 4 breakfast as they brought breakfast that we havent asked for!!carefull about this!
Nice and clean, good location. Good value for money. Some of the staff were very nice and helpful. Unable to check out 1 hour later upon request, without getting a reason as to why. The receptionist, aka the owner, did not book our taxi as per our request and therefore we nearly missed our train. She did however drive us down to the station in the end.
Excellent and friendly staff, comfortable rooms with galconies to the rear. Convenient parking make this very convenient for an overnight stop. Air conditioning is the only missingitem for mid-summer comfort.
The room had a balcony and a market down the street. Parking in back. The neighborhood was average - a bit of a hike to the sites.
Comparable to U.S. motel room. Air conditioned, lift, balcony, parking, and nice people.
It was in need of some renovation
Friendly staff, decent rooms
Quite a way out of town
Clean room with small balcony, could be a little noisy due to traffic. Slightly further from town centre than anticipated.
The proximity to the centre of town. It was easy to walk in. I also liked the fact that they had a free carpark. The bread at breakfast time was not as good as most French bread we have had in other hotels.
Room was small, but comfortable. Excellent attentive and professional staff. The front desk arranged our cognac tasting and tour at Hennessy and Otard, both of which are walking distance. They also recommended excellent nearby restaurants. On-site breakfast was very good, setting is picturesque.
Not a lot really.... The hotel location is at a very busy crossroads/roundabout and this made access by car almost impossible...I had to circle the city center and call the hotel on my mobile to get them to open their garage doors as the entrance to this is on a very busy street with no parking! The parking itself was very small and difficult to manouvere in. I would suggest the public car park across the road as a better and easier option. The room was very small and very old fashioned and a little shabby. The bed was very uncomfortble and old and the breakfast was terrible, hardly anything available, we had to ask for milk, bread and croissants etc....
Convenient for the railway station and old town. Good flat screen tv Comfortable king size plus bed Peaceful Friendly family hotel On an awkward corner for picking up luggage with our hire car. Only one pavement starddling parking bay. Not a big issue though.
ease of going out to eat limited parking and no stopping outside
Convenient location to central city and railway station and easy to find (i) no reception staff when I arrived and had to seek a phone (I don't travel with a mobile) in another hotel nearby to call to access entry and key; this is probably related to time of year (late October); the reception was not open from 12pm-5pm (ii) when I got to floor, no lights on and very difficult to find the room number in the dark
Friendly staff. Comfortable bed. Nice shower. Breakfast was average and a bit overpriced, but it's optional so you can always go elsewhere.
Breakfast, helpfull staff Interior design, very old fashion
Pleasant relaxed atmosphere, staff were helpful and friendly
Everything was nice.I liked the central location of the hotel.I also liked the shower cabin-very comfortable.Some representatives of the stuff are really frindly people,though their English leaves much to be desired.; Sometimes on Sundays there was no one at reception for hours-very inconvivient....!!!
good location room decor could do with improving
Central location Poor room lighting. Noise from other rooms via air vent. We booked a larger room with a bath but only smaller room was available -price was adjusted.
The outside iews to the garden, and the space of the room, the possibility of taking the bggages out of the car close to the room I was twice and the second one there were less towels and no cooffe-milk-tea in the free snaks availble in the room
location relatively dirty
Quiet,nicely furnished, larger than average rooms.Good breakfasts & evening meals at hotel. Friendly staff willing to struggle with our lack of French language.
The buffet breakfast was well worth the extra euro's
Ideal location for an overnight stop Shower head would not stay upright
Hot water cleanliness, lovely staff, excellent food. Everything good Nasty flooring in bathroom and toilet
Cleanliness was an issue. outside access through multiple doors and doorways is not very convenient
the room was lovley the breakfast for 8 euros was quite poor
Generally good experience Had problem checking in. I arrived after check in closed due to a problem in town. The auto check in machine did not recognise my booking details. I could only get a roomby booking all over again. I hope I am only charged once!
hotel met all our expectations any was perfectly functional,keenly priced ,clean and with helpful staff a bit far from angouleme centre if you were not travelling by car but it had excellent access to national roads which was useful for trips to neighbouring towns
An attractive setting, as pictured on the website, offsets the motel-style building. Check-in and check-out were efficient. The restautant offered an attractive buffet-style hors d'oeuvre and dessert once we had worked out the menu. The entrance to the hotel was not easy to find. This was partly because the map on the website is wrong - the hotel is on the East side of the N10 where the map shows it on the West.
Staff were friendly and efficient Too close to major road - traffic noise all night
The owner was charming and most helpful.
More like a motel but ok value for an overnight pitstop only!
Good location and easy check-in Nobody to assist during breakfast despite there being a shortage of food and drink. Also the dirty trays were not removed.
Adequate room was clean and well appointed for a budget hotel. Good shower better than most. We were not told that we had to book for a meal in the restaurant on the Saturday evening. After a lot of persuasion the staff did let us have a platter of food.
Tea and coffee supplied in room.Very clean
Clean. Nice walk along river nearby. Very dark and depressing decor. Corridor pitch black until you fumble around and find light switch! Nowhere to eat within walking distance. Noisy. On busy road. No tea and coffee making facilities.
Excellent for an overnight stay on a long motoring journey. The twin room and en suite bathroom were very good and very quiet considering we were facing a moderately busy suburban roundabout. The continental breakfast was very good indeed and the gentleman on reception was very pleasant and couldn't have been more helpful struggling with his english and me struggling with my french. Needed a car journey to reach the centre of Angouleme for restaurants, sight seeing, etc., but car parking free for first half-hour before 18.30 & entirely free after.
Friendly atmosphere clean and neat Could do with a few more hooks for hanging things on E.G. for drying towels
Friendly and helpful staff. The water from the cold tap was warm even after running the tap for 10 minutes or so. It made drinking the water impossible. Not a very nice location in AngoulÃªme.
Excellent concessionaire extremely helpful
The range of food for breakfast was excellent and the bathroom facilities very good. The only negative comment would be the location in relation to the centre ville. It is a 20-30 minute walk.
Pleasant, helpful receptionist. Noisy road outside.
bad location, right on a roundabout, no air conditioning in rooms, you need the window open in hot weather then you can't sleep from the noise of the traffic. one steak restaurant within 10 min walk anything else you have to use the car. lots of retail around if you want to buy a car or furniture. pleasant staff but thats all.
Very friendly staff Room a little dark and decor tied
Hotel stuff was very helpfull, guided us to city centre for food without even asking for it! Excellent wi-fi connection, best one we have had during our month long trip.
The staff were excellent. My train was due to arrive around the time the hotel reception closed but they offfered to stay open in case of delay (which there was). The bathroom had recently been re-done for a wheelchair and the room was very clean and comfortable. The new bathroom has a raised shower area, and water runs downhill - luckily not as far as the bedroom!
When we pointed out a few small problems, they were instantly fixed. The staff were very helpful. The hotel is convenient, only 10 minutes walk from Angouleme centre.
Good central position, short walk to shops and facilities. Staff very friendly, room small but what you would expect from Budget hotel, very clean and looked recently decorated. The ceiling fan was very welcome on a hot night. Shower cubicle a bit small, but very clean and modern fittings
The staff is excellent, very kind and willing to help. Location is also good, extremely close to rail station.
Hotel Terminus is a good, basic hotel, walking distance to the town centre. The rooms are small but are quiet and comfortable and have recently been refurbished.
room in need of complete re-docoration but was clean
We used this hotel as an overnight stop but restaurent was not available at weekend, only breakfast. This info should be made clear. There appears to be only one other eating place within easy walking distance.
Newly refurbished, clean room. Great bathroom & shower. Very good breakfast included. Staff seemed new & unsure of what to do at times. Dinner was not the best quality & expensive.
The nice, newly decorated room.
1) The hotel never heard of me when I arrived,in spite of my booking through you.2) The price offered was exactly the same as your "rebate offer" Could not get breakfast served in the room. Very poor wine list with no red Bordeaux available. I shall no longer use your services.
Clean and quiet. Breakfast excellent