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The Facilities The house keeping staff has to improve cleaning of the bathrooms and pool showers.
Resort is nice but in need of cosmetic facelift.
Room service breakfast was delicious, minus the fried unseasoned potatoes. Bed was soft and comfortable. Carpet and furniture are dated. Bathroom floor looked dark and dirty.
Pool and spa was really nice my husband loved the golf course Terrible food and service... DID NOT GET MUCH SLEEP AT ALL!!! poorly insulated rooms!
Breakfast buffet was excellent, except our waiter was kind of forgetful. Fireside nook in lobby was an excellent place to have a drink or chat with friends. Staff tried really hard. Towels were okay. Bath products weren't bad. The place is mid-renovation. Most of it looks dated and bland. The hall we stayed on didn't have that problem, but it did smell very strongly of glue (carpet or wallpaper I'm not sure). Our room also had a strong and unpleasant odor. The sheets were very uncomfortable, and the duvet was covered in a flat sheet top-and-bottom which ironically made it much less soft to the touch. Walking around the hotel felt like walking through a combination community college and office building. Probably the least inviting building I've seen for a "luxury resort" ever. Spa lacks surge capacity to accommodate walk-in guests during a busy weekend. Breakfast shuts down on weekends before brunch hours, and even with three other restaurants (total of 4 on the property), none of them serve brunch foods on a Sunday after 11am. Unfortunately this resort isn't close to anything, so if they don't serve brunch in the building, you can't get brunch without a 15+ minute drive. Staff tried hard, but the place gives them nothing to work with. If you're not a golfer or planning a conference, avoid this place. This is not a good resort for a luxurious or romantic weekend.
The Salamander resort provided a wonderful site to reconnect with my family as our daughter was home for spring break. We even brought our pup along and she got the royal treatment -- greeted with a doggy treat, photo op and placement in a patio room with easy access to the walking trails. The resort location was ideal. It's one of the few resorts that's a short drive from our home - so traveling in didn't take away from relaxation time at the spa, on grounds for a trail ride or taking in a swim. The cooking classes were also a great bonding event. There were a number of onsite activity promotions offered to those booking through the resort or from independent dealers like Groupon. I wish your online booking would partner up and extend these perks as options when reserving online.
The high quality of the furniture and food The constant fighting of dogs in the sitting area, hallways, and lobby. This resort is TOO dog-friendly. Guests are allow to have their dogs in these areas. The dogs constantly bark at other dogs, the couches reap of dog smells, and the dogs constantly smelling other guests. Anyone allergic to dogs definitely need to STAY AWAY from this resort.
Loved the peaceful charm, beautiful views, multitude of activities, and equestrian theme of the hotel. Staff is extremely nice and helpful. Guest rooms are superb and located far enough away from the pools, tennis courts, etc so that they are quiet. We took advantage of several activities at the resort, and loved sitting outside on the back terrace. About a 15 min walk into downtown Middleburg, which is highly recommended to check out the local shops and restaurants. Biggest drawback is the expense. For a 2 night stay, including zip line tour, massages, and meals at the resort (for which we had Travelzoo coupons), we spent about $2000. Would love to be able to enjoy the resort more often, but just not financially possible for us to do so.
I cannot tell you how wonderful your staff really is! They are so attentive, friendly, helpful, and treated us so nicely., The concierge was GREAT!!!! The staff made our stay perfect. No big deal - but the light bulbs in the ceiling fixture were burned out. Also you might give information to guests about how to dim or brighten the light in the bathroom. Took us forever to figure it out. After calling down...we found the little place on the fixture to move to brighten the light.
all in question 1
The staff was friendly and helpful. The hallways and common areas were a little dirty.
value for money
Pls note that the hotel is just off the route 7 (but no road noise); on the outskirts of Leesburg. A short distance from Leesburg outlet village. Leesburg is well worth a visit. The bedrooms were reasonably good, but the corridors are looking tired. The restaurant and bar are a bit dated; especially as there is nothing else within walking distance.
Clean and comfortable, friendly and helpful staff. Love the historic aspect of it.
The accommodations were inviting and the room was lovely. The desk clerk was helpful and provided service with a smile.
Very convenient to both DC and other Historic sites. Quiet rooms andfriendly staff Their Busness Center was very poor. The printers did not work and could not get much help to get return E-Tickets. Spent two hours trying to retrive my schedule. Finally got them printed the day we left. Their excuse was no toner on two printers. Also they could not find my reservation until the next day
Nothing * no ice in ice machines, Missing 50% of light bulbs , not handicap friendly, one room w/, one room w/o refigerator, a/c did not work in room 250, over priced cocktails, key failed to open door E-2 3 days in a row, towel service not consistant, had to call for housekeeping on the 3rd day (beds not made)
Great location, quiet, and clean!
Clean, good location. Bed was like a slab of concrete. I like a firm mattress, but... Premium channel, for which they put the little monthly booklet in your room, didn't work. Nice HD television, but most channels were not HD. I find it hard to believe a hoity-toity little town like Leesburg would have substandard cable service.
Convenient to Northern Virginia for sightseeing.
Free breakfast, staff was friendly and helpful
The "to go" breakfast packs were awesome. It's listed as being near Dulles airport, but it's actually about 40mins away.
The shower was very weak and freezing cold. The 'hot tub' was cold and the pool had too much chlorine.
I opted for the spacious room with extra towels. The hotel accommodated me with a king bed and living area with fridge and microwave. The room was very clean and was already stocked with the extra towels when I checked in. The people behind the desk were very efficient. Nothing to complain about. Nothing.
I can't even tell you how surprised I was at the value in this property. Have stayed in Homewood Suites before but this one is OUT OF THIS WORLD. Decor is nicer than many hotels I've stayed in within large cities such as NYC, Chicago, etc. Will definitely stay at the hotel the next time i'm in the area, as well as suggest it to others that I come into contact with.
The staff was inviting and very informative. No
Nicely decorated, very clean. Staff was very nice and friendly. Rooms are large and comfortable. Overall a very nice hotel, but I would recommend curtains that close to block out the parking lot lighting.
The room decor and color scheme (red, black & white) were very attractive. The layout of the room, including the kitchen, and the couch made it very comfortable when my niece and her family stopped by for a visit.The desk clerk even gave us an extra popcorn for the kids. We had a great night's sleep. Breakfast included many choices, all good.We would definately stay here again.
The suite was more like a one bedroom apartment, with full sized refrigerator, dish washer and microwave and two burners. The unusual (and welcome) feature, was a door between the living room/kitchenette and the bedroom. The living room had both a coutch and essentially a chaise lounge. The breakfast was excellent, and although we didn't eat the evening meal offered 4 night a week it looked good and the menu posted on the frig did not repeat for a month. Free beer and wine was served with dinner. The staff was excellent. I would go out of my way to stay in a similar hotel.
Welcoming space. Friendly and super helpful staff. Spacious room.
All of the staff went out of their way to help! No
It was a quiet hotel that was ideal. The staff were professional and very polite and helpful. Our room was excellent and spacious. Quality exuded throughout. A delight to stay here. No
Very nice overall, staff was helpful and friendly. Short on vegetarian options, but they made me something I could eat. Nice (outdoor) poolside and courtyard.Close to outlet shopping, great bike/walk trail. TV was on too much for my taste in the lobby, so it was not as relaxing a spot as it might have been, for quiet reading.
Would stay here again. The staff was excellent and very accomodating to our needs.
This hotel was a great surprise. Never expected the value and space for the money. Rooms are very big and extremely clean. Hotel staff was more than accommodating and made you feel like you've known them forever.
This was our 2nd stay at this hotel. Both visits were great. The rooms were also clean and neat. The breakfast bar was wonderful. The clerks at the front desk couldn't have been nicer. They seemed to go the extra mile to help us. We have found that staying at this Holiday Inn Express and others elsewhere, has been well worth the money. This one was real near the Charles Town Race and Casino which made our trip especially good. We plan to stay here again the next time we're in the area.
If you book here don't try to cancel the booking, they still charge you the full amount. Staff was not very friendly. Did not even tell people we could use the shuttle service from the hotel to casino and back 24 hours a day. Would stay elsewhere for sure before ever coming back.
This is a great place to stay when gambling at Charlestown. Shuttles take you back and forth. Room was very clean..never have seen a cleaner hotel. A++
clean room, quiet facility, new restaurants nearby
We decided to get away for just 1 night and go to Charles Town to the race track and casino. We wanted to stay somewhere close to the the race track and found the Holday Inn Express a wonderful choice. They bused us over to the casino and brought us back in a very efficient manner. We also enjoyed a breakfast buffet which was included in our price. We enjoyed our stay and have recommended it to our friends who might want to do the very same thing. We plan on doing a large group next time we go. We will stay at the Holiday Inn Express again.
STAFF IS EXCELLENT. THEY ARE VERY HELPFUL. ROOMS ARE EXCELLENT.BREAKFAST IS VERY GOOD..OVERALL A GREAT HOTEL. CLEAN AND ACCOMODATING
My husband and I like to visit the Charles Town Races and Slots, and this was our second time staying at the Holiday Inn Express. This is a fairly new facility that is within walking distance of the track. The rooms are immaculate and spacious, the staff is friendly and helpful, and the breakfast buffet is much more than you would expect. The pool was closed for the season with our last visit, but it's clean and a great place just to relax and get some sun. Towels are provided at poolside. In the past we have stayed at the Clarion Hotel and Conference Center, but got tired of the poor quality of the rooms, lax service, and the hotel restaurant not being open for breakfast because kitchen staff didn't show up for work.
The place was very clean and welcoming, and the staff were pleasant. Mattress was a tad on the hard side. The complimentary hot breakfast was okay ... except for the hot part. There was the usual biscuits and gravy, except with little fakey biscuits. There were also some sort of little personal fakey omelette thingies, which seemed to consist of a frozen scrambled-egg mixture with Velveeta or Cheez Whiz. Very ... er ... interesting. Still, it was a lovely hotel and I would probably choose it again. (Hmmm ... maybe McDonalds for breakfast next time, though!!)
very attentive staff; clean & comfortable rooms; nice breakfast; Rachel at the front desk was wonderful!!
We drove to your hotel from Williamsburg to tour Harpers Ferry and also go white water rafting. We were very pleased with our room, the adjoining restaurant, the fitness room (which I used) and the large breakfast. Also appreciated the free cookies, coffee and newspaper. Thank you for contributing to a fun weekend for me and my family. Can't think of a thing!
The Tavern was pretty cool. Open till 1am kitchen open till 11pm. Good food! Great People! Karaoke night! Hotel has friendly staff! Wouldn't Change a Thing!
Tell tale sign upon entry. Fan in foyer blowing out so leaves wouldn't fly in resultin in large blown leaf pile where guests would enter. No staff appeared to think it their job to take up and remove leaves--should have left right then dated sad hotel.
Good location, bed and room were fine. Breakfast was great!!!!! Cloudy pool, way too much chlorine. Strange that some rooms (including ours) were in the first fooor "basement" area.
The grounds were beautiful. We enjoyed reading in the Adirondak chairs on the lawn. We lucked out and had excellent weather. Breakfast and dinner were very good. The room we stayed in, Locke's Nest, needs to be upgraded. The furniture is in very poor condition. Internet access is poor. The shower pressure is poor. The decor/furnishings in the common areas were not what we would expect for what we paid either.
The king size bed was great and the AC worked. Plus, there was wifi. And it was very cheap. The bathroom was dirty and it looked like nobody had vaccuumed in a long time. There was no phone, which seemed odd. The curtains don't close completely and need a clip or something weighted to keep them shut. Also we found a bug that looked a lot like a bedbug, which was worrying. I wish I'd spent a bit more money on a nicer place.
Closeness to casino. Angela the front desk clerk was rude and ignorant. If I had not already prepaid for room, I would have not stayed there. I called to change my room preference and she was practically screaming at me over the phone that she didn't know how to do that. When I got there there were only about 10 rooms rented!! There were bugs in the room, the remote didn't work and the bed and pillows were terrible! Worst stay I have ever had in a room! Stay anywhere but here.
Compared to other hotels I stayed at in this location, this one is certainly one of the nicer ones! Shuttle to casino(24 hour) and delicious Filet in their Restaurant.
The location was fibe This hotel was very old , smelled bad and i did not feel safe
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Location is great, you can walk to the casino in 5 minutes if you would like. Nice little bar attached to the hotel also.
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Very good Very good
Nice, large room. Good ammenities Room was a little stuffy when we walked in - and it was a non-smoking room.
convenience to attractions, staff helpful lighting in room poor
Beds were super comfortable; pretty sure mattresses and pillows were new. Can't beat the proximity to the casino. We were in one of the older, motel-style buildings, but the room was clean and comfortable. Free breakfast was adequate. Ice/vending room in the older buildings was dank and dirty. Staff was a little snippy when we dropped in to see if we could check in early. Carpeting in older rooms needs to be replaced. No soap in the bathroom.
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