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The bed and the pillow was not comfortable , too soft - the room was stuffy as there was no airconditioning working - in the morning, check out was manned by only one person with a queue of business people
Good basic hotel and service was pleasent ! The location was not the best.
The hotel appears to be relatively new and everything is clean and streamlined. The receptionist was welcoming. 1. The address booking.com gives on the website is not the address required for the SatNav. I would strongly recommend that you accommodate this not unusual situation on your website and reservation confirmations, I.E. give the formal (mailing) address and the actual street address. In the case of this hotel, not even the city is correct. The hotel is actually in Rouvignes, not Valenciennes. I found a sign for the "Aérodrome" in the city, followed it, but then the signs ran out. I rang the hotel and the receptionist gave me the correct address. This situation adds unnecessary stress to business travel. The receptionist told me I should have referred to the Novotel website, but then I don't need to book via booking.com...
good spot, very close to highway so excellent for one night break, breakfast was good.
The hotel is very well located being next to the main Paris-Bruxelles A2 highway. I had an excellent lunch at their restaurant. No complaints
the quiet room and friendly staff
Good location for the traveller on the road (1-night stopover) in vicinity of autoroute. Clean & spacious room although mentioned as having airco in room, it is a central system that can't be adjusted from the room. it is not sufficient to cool the room at all during summer.
Good food and bedding Sweeming pool was one of the reason for choosing this hotel, but it was not open during our stay (broken), next time need to verify it with hotel during a reseravtion.
Parking inside hotel. No carpet on the floor, horrible bathroom.
The motel is very conveniently situated near the motorway, so is well placed for a stopover on a long drive. The mattress on the bed was firm and comfortable. This is a very basic motel -- you get what you pay for. The rooms are small and dark. Our bedding smelled of stale cigarrette smoke. Breakfast was pretty minimal, though at least the bread was fresh. The free internet connection did not reach to our second-floor room.
the room was ok. Most of all we liked having our own toilet and bath.
Conveniently located off the highway. Free parking The bed was not very comfortable
Had a bit of trouble finding it, better directions would be good, but once there, it was clean staff friendly, great for a overnight stop.
A place to sleep The portier smelled, needed to be washed under his arms, and he was unable to speak more than french. Level of service was poor
the shower,loo etc were partitioned from the the room by a plastic sliding door which was not attached at either end. No taps just a leaky shower hose on washbasin
clean and practical, reasonably comfortable for one night, didn't pretend to be anything other than basic. somewhat austere mass-produced chain hotel in curious location (with 4 other chain hotels nearby) on an industrial estate with no industry. Would not have wanted to stay more than one night.
Used contact lenses on the floor.
Helpful staff, comfortable room,... There was no soap in the bathroom! Not at all helpful for washing hands. There were sachets of shower gel, but soap is rather more essential. The doors also closed quite noisily, and sometimes had to be pulled hard to shut - not great for a good night's sleep.
breakfast. quiet room. secure parking smelly curtains. tv not working
The hotel staff was very kind and helpful. Very important point for me.
The staff were great. Very helpful and friendly.
Clean, patrolled carpark, good restaurants. Good value, especially if you don't sucumb to the gambling! (You pay up front for your stay!) Truly excellent breakfast. This place is unexpectedly hard to find as called Hotel Casino on booking.com's website but in reality it is called Hotel PPPasino using their logo on all signs around the town. Try putting that in a Tom Tom!
Great modern rooms with a fantastic bathroom and shower, in a complex on the edge of town with a casino, 3 resturants and a night club, well sign posted and easy to find
Very kind and attentive staff. Rooms are well designed and functionnal. The open bathrooms gives a luxury look. Breakfast is above average French standard breakfast.
Room, bathroom,breakfast Nothing!
great room, big bathroom, restaurants (4) casino and a terasse nothing
1. Very welcoming reception staff who also gave clear driving directions to a local venue. 2. Modern decor of room - particularly liked the open plan/sliding door to en-suite which gave a big feel to room whilst still being practical in forming a division for modesty No particular issues
Clean and spacy rooms, big parking place, good accessability from motorway. No minibar and no bar in the hotel itself.
Very good Hotel. All perfect.
Excellent room facilities - decent size and fabulaous bathroom; it was great to have a real bath!! The prices of drinks was on the high side
Excellent value. Very pleasant staff
Pretty good value for money, good location and easy to find. Both bedroom and bathroom was clean and comfortable. Could do with some refurbishment. Pleasant staff but they could smile a little more...it makes such a difference...and costs nothing. (Just a constructive comment)
It was basic but clean and served its purpose. It was good there was a restaurant on site for an evening meal and breakfast. I booked this hotel because it said there were triple rooms and an extra bed could be added. I booked 3 triple rooms and 3 extra beds for 12 of us however this hotel does not offer this anymore. Luckily we had travel cots for the children to sleep in.
Bathroom ceiling and walls were almost completely covered with black mold, even in the guestroom there was mold on the wall next to the window. Towls and bed cloth were sticky from moisture. Bathroom lamp was not working properly even I asked to replace it the evening before. Receptionist did not speak English or any other European language.
Ease of access from Motorway. General attitude of staff. Limited menu for evening meal.
Very close to the motorway, the inhouse restaurant is also very convenient. Breakfast is ok. no minibar facilities
Very central when you travel to South of France and come from Scandinavien. Relatively easy to find and cheap As told I only miss a complete adress to the GPS in my car
The diner was really bad. The menu looks ok, but the way prepared does not even look or taste like food. Me and my wife both ordered diffirent plates, but both where not tasty.
Fair enough for one night But it had that 'truckers stop' atmosphere
Breakfast was good value Cleanliness could be improved
Accomodation was ok as awaited
staff and food excellent, easy acsess to motorway. Will be using again as overnight transit stop.
If possible I always choose Campanile Hotels. Things are not complicated there and the staff is friendly and helpfull. My colleages complained about the lack of shampoo in the bathroom.
Clean and bright with friendly staff and surprisingly good food in the restaurant. In a very commercial part of town, just off a roundabout on an business park/industrial estate type area. Not noisy at all, but not picturesque by any means.
staff it was difficult to find, directions from the main routes would have been good
The staff was most attentive, friendly and caring. It's little details only but I liked that they remembered my name when I came for dinner and really had the well-being of their guests at heart. The rooms had recently been refurbished and were quite comfortable. A nice little hotel, would use it again. The food was not great French cuisine but it was tasty, well presented and the choice was good.
A refurbed hotel, so one of the new style Campaniles, with a wicked shower room and demisting mirror. To be honest, it was a great place to stay.
Breakfast had to taken by 9.00
Staff friendly, new interior
Poor value for money, should have included breakfast in the price.
useful local information provided by friendly staff
efficient friendly staff
The Hotel staff were very helpful
Charming hotel full of character - great way to immerse yourself in the middle of Valenciennes
Good value for money, ideally situated in a quiet street in the town centre. The room was basic but comfortable. Excellent continental breakfast, with a good choice of fresh bread, pastries and fruit. Lots of good quality shops in an almost fully pedestrianised town centre which was spotlessly clean No offstreet parking available, nearby streets are subject of control by hourly payment during working hours.
Hotel was very dated in it's decor, apart from the bathroom which appeared to be quite new, the fifth bed in the room was a very basic camp bed, which fortunately we didn't need. The only real complaint, which has nothing to do with the hotel itself, was the immense noise from outside, we faced the Notre Dame church, and until about 2am there seemed to be motorbikes tearing around the streets, then from very early in the morning was what sounded like heavy traffic, including large lorries, since the roads are very narrow, I can only think that the sound was ecacerbated by the tall buildings. The staff were friendly and helpful.
Very nice atmosphere, with helpfull relaxed staff, we had several laptops along and a extra free wifi card wasn't a problem.
Beautiful setting,near the Basilica Notre Dame,with a short walk into town,where you find the delightful town square with it's many shops and cafe's.All of which are beautifully clean and very friendly service.
The Hotel location was good, the staff were very helpful and could answer every question i asked, The private car park was difficult to use therefore i found myself using the street parking and continually have to buy parking tickets.
Location (100 m from TGV station).Price. Room size. Decoration (old style). Noise when the next room is being cleaned at 8 am
Staff was excellent. Comfort room I booked was just refurbished. Other than the smell of new paint, very comfortable
a very old house.. everything old.. but.. but.. exceptional friendly stuff..
We liked the ambiance and the friendliness of the staff. The Front Desk and Restaurant staff wre very helpful and provided good service.
The structure of the room and the cleanliness, the fact that they gave the room before 03;pm
I appreciate good service and good location of the hotel; i.e. it was ideal for a business trip.
Clean, comfortable and helpful staff.
Hotel staff was always polite, and trying to assist for an enjoyable stay.
Staff were helpful. Restaurant was good, good service.
The castle, the park, the serenity, the breakfast (although not included in the price), the clubhouse. The the breakfast was not included in the room price.
Very Quiet in picturesque surroundings. Comfortable room with character. Excellent food and extensive wine list.
People were nice and very helpful. Our room was not clean flies were all over the floor. The hotel is too expensive for what it offers.
Very friendly staff! We were 1 hour too early for checkin, but the reception received us without any problems... The restaurant is really good! We asked for a small version of the menu and this was no problem. Great garden!!! Room was very nice.Breakfast is normal (3 different kinds of bread, some jams, 2 kinds of cheese, ham, cereals, a lot of fruit, 2 kinds of juices) Outside of the hotel it is not that nice. But then you can go to valenciennes or the forest...
the food There was no staff and no food, no drinks for the evening.There was not one other person in the hotel but we.
We loved the peace and tranquility of this gorgious chateau with its moated grounds. Excellent food, very friendly staff and unforgetably the magnificient romantic powder blue prestige suite. Our friends recommendations were spot on, we were sorry to leave.
Pretty hotel with an interesting herritage. The staff were helpful and friendly. The grounds were enchanting and delightful to walk around in the late evening. The food was not as good as one would have hoped given the setting.
it was clean & comfortable as expected
Clean, good value, food good. The check in (via machine) was 'messy' the numbers quoted on the screen/printout did not function on the machine. So had to book in and pay again (by credit card) confusing when tired from a long drive.
Excellent receptionist. Very welcoming and close to restaurant. Typical of it's type. Good for stop over wouldn't recommend for longer stay due to location. Located on acommercial park some distance from town centre facilities.
Hotel ok for the price and category. Practical for 1 night. Would need renovation soon - carpet and bathroom floor
The restaurant area was nice, the croissants at breakfast were excellent The bathroom was looking a bit tired, it would have been nice to have had extra pillows. Also was odd having blanket and bedspread rather than a duvet
Restaurant saved us having to go out for evening meal Room very small.Requested tea making facilities in the room but there wasn't any. Pillows not adaquate. No hairdryer. Broken tiles on bathroom floor.
There was a water boiler with tea and coffee pulvers on the table in the room. Very nice idea! The hotel is well situated, the staff is very friendly (and speaks English), the breakfast is fine. I would recommend that hotel to my friends. :-) The water boiler was not very clean; There was no price list for the buffet-things in the room; It always lasted some time before the lights in the corridor with the lift got switched on; But these are small things. Everything else was perfect.
Hotel is excellently placed for the station, town centre and bus/tram routes. The hotel staff were pleasant and were happy to help with enquiries as best they could with the language difference. I was more than happy with the hotel.
Convenience to the station and helpful friendly staff. Nice "homey" touches around the Puss in boots theme. Good breakfast. My room smelt of the drains .....! Also the sensor lights did not come on on 4th Floor unless you madly waved at the sensor - there was no night light ( safety issue) so I was plunged into darkness once the lift doors closed.
The hotel was in excellent decorative order throughout and the staff were very friendly. The facilities in the room were excellent. No air conditioning.
Very comfortable stay. Attentive staff and good location for our purposes.
The theme of the hotel (Puss in Boots) was fun. We had a great view of the station forecourt (doesn't sound exciting but it was interesting). The town looked worth visiting. We got a much lower rate by booking online, about 2/3 of normal cost; this was a good value hotel. Car parking was a short distacne away. We were lucky as the weather was fine so it wasn't a problem for us.
Location, close to the railway station, clean redecorated rooms and bathrooms. A little bit to small windows (especially at fifth floor) and poor light i the rom (just the spotlights). Lack of WIFI in the rooms - only in the public area.
Very helpful and nice stuff, all english speaking.
It was functional and efficient and was in the right location for the Tour de France Stage 3 which was our main objectie. It was noisy during the night.
Toilet/shower very small, shower leaked from the handle. No tea/coffee making facilities, as stated in your brochure. Room smelt of smoke, although it was a non smoking room. Walls very thin, so we could here everybody else shouting around.
The location was good, fairly just off the motorway with a lots of places for food just close by. I think it should be called a motel rather than a hotel.
Breakfast not bad Room dark paint peeling off ceiling, bathroom clean but tiny++++ feels like sleeping in a porta cabin would not recommend also room smelt of smoke
Very simple breakfast - but not included in a room price. Staff speaking no English, Problem with vat Invoice - finally issued but big bother, Dirty, auful rooms, not safe area, Room would be a collate a prison-bed with camping trial. Stay away from this site!
We enjoyed the location but were very disappointed as we were kept awake 3 of the 4 nights by very noisy clients. This we know is not your fault as you do ask for quiet after 10 pm. We were kept awake until 3 am. I have already listed this above
Very reasonable price Smell of cigarettes on entering room, heater appeared to have no controls. Certain items in shower room broken.
Good water pressure in shower Unable to set window for secure ventalation
It was outside of the main city area, thus easily accessible The bathroom is small and the shower inefficient
Very friendly staff, excellent food and an amazing building with lovely courtyard to sit in for pre-dinner drinks no
Location in town centre in most impressive building in town - a beautifully restored inn. Room was eclectic in style. Restaurant was also unusual with good choices. Very secure parking. Best Bet in this town! Bed not too comfortable and the heating\ cooling are basic.
The hotel is a wonderful old building, charming and well located. The hotel manager was incompetent and rude. Although it was advertised, WIFI was not working. There is no air-conditioning.