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All the swimming pools was closed (without any reason). The final cleaning was 30 Eur, the booking price not included it, and it was unknown untill we arrived to the aparman, after check in.
Great staff very helpful considering we were a group of 6 bikers staying.
The place is very new and well looked after. Rooms are big, airy and have good sized windows providing ample light Had to pay for: Cleaning (at end of trip), Sheets and Towels. I feel they should incorporate these into the price as they are hidden expnses. Also hotel does not accept any form of credit cards
G The rooms where not clean enough especially the floor and furniture, the mattress had most of the springs that could be counted!!! We booked because we thought it was good value for money but than we had to pay for towels, linen and cleaning!!!!!
The place is great and centrally located
The hosts are very friendly and helpful, and the hotel is very conveniently situated for sight-seeing, shopping and excellent restaurants. There is no elevator, and it is very noisy.
Room was brilliant and beautiful and restaurant was fantastic. Location could not be better.
The location was excellent, right in the centre of the town. The cheap quality bed sagged in the centre, giving us an uncomfortable sleepless night. Only a single topsheet, no bedcover. There were no proper curtains so one could not keep out the street lights. Noisy aircon. No safe. The two spare pillows in the cupboard were dirty and lacked pillowcases. Likewise the duvet. No satellite tv or English programs. No lift (we were 3rd floor.) The room was dusty. Altogether an uncomfortable stay. Check in had to be at certain times only. Not poor service, just no service. The only breakfast offered was a drink and sweet cake. 2* hotel at 4* plus price.
Very warm welcome and very helpful staff. Superb location. The hotel does not have a reception area nor any in-hotel staff, and it is not possible to enter the hotel without a key for the front door. However, one has to go to a restaurant across the Piazza Erbe to register and get one's key etc., and there is no indication to that effect on the door of the hotel. Finding out about that on arrival could be quite difficult from someone who does not speak italian. A second 'problem' is that there is no phone or other means of communication with the outside world in the rooms. Should anything happen, I guess one would be in some difficulty...
Beautifully appointed room, and very comfortable; top class interior design The room is serviced only by the family restaurant opposite. They are charming and very attentive people, but it's not quite the same as having concierge/receptionist service etc
Position of hotel is central,near restuarants and lake. Close to major points of interest eg.ducale palace.Modern renovation with airconditioning. Stairs only
Central location. Quiet. Good air conditioning and shower. Comfortable bed. Friendly and helpful service in pre-booking taxis, hire car, flight seats. Lack of drawer space.
The historical position of the Residenza and its restaurant. Excellent view over the old Piazza Erbe.
Detailed renovation and modernization of an old building. Located on the main piazza in town. A most colorful surrounding with many historical sights Not for the light of sleep - a very noisy piazza, even with windows shut
Excellent location. Spacious bathroom with plenty of hot water. Good heating system - needed in the depths of winter! The suite does not have a comfortable chair - let alone a sofa - since there is no space for it. The balcony with 2 chairs can't be used during the winter. Therefore "duplex double" is a fairer description of room 4. No pictures or rugs. Furniture reminiscent of Ikea. Since this is a Residenza and not a hotel - so no facilities except access to the restaurant after 10am for breakfast - I think this accommodation is over-priced.
Very quite and nice place
Nice hotel in beautiful surrounding. Clean rooms with view to vineyards. Suitable also for family with children - good children playground. Nice and helpful stuf. Príjemný hotel v prekrásnom tichom prostredí. Izby s výhľadom na vinice. Hotel vhodný aj pre rodiny s deťmi - preliezky, domcek, v lete bazen.
Kindness of staff and beautiful rooms and soroundings. I like'd everything