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We really liked the location of the hotel. It was convenient to walk into Rockport, and it was convenient to drive into Gloucester. The staff was not helpful or apologetic. Our room was not clean when we got there (it looked ready, but then we found wrappers around the bed on the floor). Additionally, we were not able to use the water in our room for almost an entire day, because of plumbing work that was being done in the room next door. I asked to have a manager contact us, since he was not available when we were leaving, and he never called. Overall, very disappointing.
Comfortable beds When we were packing up to leave we noticed a pair of kid's socks, not ours! Must have been under bed covers! Makes one wonder...
Beds were great. Price was great. Staff was perfect The breakfast was just bad! At the hotel rate you would expect more
Pros: - Pretty standard hotel - Hot tub and pool were nice - Staff were accommodating - Rather quiet - Breakfast is fine - Location is nice Cons: - It's not the nicest hotel you could ever go to, but it's quaint and does the job sufficiently well - There are many families that come to this hotel, so if you're looking for anything different, this is not your place
Great room,great price loved that all the rooms were pet friendly swimming pool was beautiful and breakfast was delicious my dtg and I would definately stay again
We upgraded our room to one of the turret rooms, and were very glad we'd done so - it was lovely. The staff was helpful in recommending nearby restaurants for dinner (theirs was closed). The Wi-Fi connection was hit-or-miss in our room, but we were only there for one night, so it wasn't a big problem. Complimentary breakfast was continental; could have used a warm dish - even oatmeal would have been a nice addition.
Since our last stay there have been lots of changes. Much cleaner and updated a bit. Ice machine only working on once floor. No reminder at check- in to pay for wi- fi.
It was not as expensive as many other motels close to Boston It was hard to get to the hotel if you came from the north - none of the soda-maschines worked - no possibility for breakfast
I would never stay there again! The staff was very nice and heloful, but the property is gross. The elevators were dirty and disgusting, the room although remodeled, was done in a very cheap way. The room felt dirty, the bedding was gross, the bath towels were tiny and rough and there was very little places to put things (the bathroom definitely needs a shelf). Mtg bath tub looked like someone vomited down the front of it and the freezer of my mini fridge was all ice ; cleanliness did not appear to be a priority.
Easy to reach from the Highway. Rooms were basic, but clean. No shampoo included.
I liked that there was an indoor pool. It was affordable and in a good location pool was closed for cleaning 2 hours the morning before we left. Kids wanted to swim that morning but couldn't
no carpets, hardwood floors were clean Beds and pillows were awful. Had a spring in my ribs all night and the pillows just deflate when you lay your head down on them. slept poorly
Clean room ! Easy check in. Friendly staff
Motel had not received booking from you when we arrived
Vinyl floors were fine, seemed cleaner then dirty old carpets. We found hair in the bed, pizza sauce on the telephone, the stifling smell of smoke in a nonsmoking room. The sheets were awful and all nubby. worst of all the power in part of the hotel was out all of the evening and half the night. It was clearly a problem with the hotel's electricity, not the weather. And at check out in the morning the staff informed us that there would be no refunds or discounts for our horrible night. We couldn't shower, use the a/c, charge our phones or even see to navigate the room. It was an absolute terrible experience and I wouldn't recommend staying in a motel 6 to any one.
It was very clean. It looked like a barracks with the cement walls in the corridors and rooms. The mattresses were a little uncomfortable and the sheets scratchy.
very near to the highway not clean at all!!!
We liked the Euro feel and look of the wooden carpetless floor and sparse furniture. We could see it was clean, whereas most hotel carpets hide all sorts if nasties. The room could have been so much nicer with simple upgrades of comforters and better sheets. The thin old sheets and ratty blanket with cigarette burns was vulgar. The clerk told us no more blankets we'te available. When I complained that our TV didn't work, the clerk said he could nothng about it. My girlfriend got on the phone and demanded another room and we were moved up to the smoking floor, where the bathroom light didn't work. A new existential challenge for me, trying to successfully negotiate the toilet paper tumbler and what have you in the dark. Small fixes could truly make this a great value. But the inconveniences and cheap blanket proved too much for the $113 cost. If it cost $58 a night? Sure.
The location is terrific. The owner -- who has a lot on his plate during the summer months -- pays close attention to all the details, is accommodating and friendly. He will make adjustments wherever possible. Not a pretentious or especially fancy place, but everything is clean, up to date, and in good repair. Nice to be in an independently owned motel. AND it has parking. For anyone (not me) used to the palatial bathrooms in some hotels, those at Eagle House are small, with the sink outside the bathroom proper. Somewhat utilitarian I guess, but just fine with us.
Close to beach & main strip. Staff was very friendly. Room had a beach cottage feel with a few updates like flat screen tv & new fridge. The bed was not the most comfortable, but for the price it's worth it for a weekend trip.
nice clean simple room. Nothing Fancy, but we weren't expecting fancy. Good clean room, good service, decent value.
The location was ideal right in front of Hampton beach the beds were very comfortable. Room was super small and super expesive. In fact we meet some people that had a balcony (which we did not) that paid less for their room because they had one less person. The rooms do not look updated and there was a super small bathroom with no tub.
It's right across from the beach on the boardwalk. Staff was nice and tried to be accommodating. It's old and not very updated; the staff was nice but very disorganized; limited and awkward parking & most rooms don't face the beach. There was not a sense that this was a clean room and the bathroom wasn't a place I wanted to shower in.
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The motel was recently bought & the young lady in the office is one of the owners, so nice! The place is old, the rooms are basic, but being updated. The location is swesome!!!!! Enjoy a cup of coffee right on the water, gorgeous.
The location and parking was amazing. Watched lobster boats check their traps from our room. Shopping and restaurants all right there - an easy walk. The staff was very friendly and welcoming. Absolutely nothing.
Location was amazing, staff was also amazing. The rooms are basic and very clean. We had everything we needed. The views are stunning, would stay again for sure!
We loved the wonderful ocean side location and the special secluded feeling. The owner-manager was extremely helpful and went out of her way to make us feel 'at home' while there. It was so much nicer than the usual 'glass and brass' hotel.It was SUPER There was nothing to dislike. We has two handicapped people and the manager arranged ground floor rooms for both. Everything was wonderful.
This is the first time that I have stayed in a hotel that was actually what it said it was. The room shown on the website was the exact as the room we stayed in.Location Location location! The managers were excellent at suggesting nearby restaurants. no
The location is excellent! Staff very friendly! View is awesome!! Rooms are QUITE outdated!! But clean! Need updated rooms, leaky door was very windy weekend and could feel cold air under door!
Awesome location... THE YOUNG WOMAN AT THE FRONT DESK EXTREMELY HELPFUL... All was well
Location No coffee offered nothing wall paper peeling off
close to venue the sink is very small
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Friendly helpful staff. Great location.
This guest did not leave comments about this hotel.
The location! The room smelt bad. There were stains all over the carpet. Our door had to be slammed shut them pushed against to close, had to slam our shoulder into it to get it to open. The toilet space is to small! TV was on top of the mini fridge? Who does that??!
Nothing You are literally slipping on Highway 1 It is noisy ! It is hold and smelly ! Earplug are an absolute need to get two hours of sleep ! The very worst Motel I have ever slept in - and all of these conveniences for $96.50 !!!!!!
nothing. This place was so gross. I've had good success in the past, even with 2 star places, but this place was not two star - it was less than 1 star. The front office guy was creepy. The whole place looked like it was under construction. I booked a room with 2 queen beds. When I got there, I was given a room with two double beds. When I asked, I was told that I was mistaken, and the guy insisted that the beds in my room were queen sized. (They were not!). The place was completely run down and depressing. The blinds in the room didn't close all the way. There were no curtains of any kind to draw across the window. When I tried to reverse the blinds, there were dead insects attached to the back of the blinds. There was trash left over from the previous occupant. The list goes on. I was extremely disappointed with the experience, and angry with the booking service that rated this hotel incorrectly.
Room size, Clean Could not close window curtain if you wanted to use air conditioner. Extremely outdated. TV too small, No list of TV channels, no security lock on door. Bathroom water faucet difficult to use. Too expensive for what you get.
The atmosphere was clean, comfortable, and quiet. It's not Fancy, but if you are just passing through its perfect! It was close enough to go see the heart of Salem without having all the hustle and bustle and noise...and it's right off the main drag through town! Our room didn't have a microwave or fridge, but we didn't need one either. It may be a detrimental factor to others, though.
Great staff, clean, very large rooms. Not enough boats.
Clean, Friendly staff. There are cats in the lobby, beware in case you are allergic. It's dated, but very clean.
The room was cute and clean. Pool was clean.. no loud people and conveniently. By the beach The attitude of the male employee in the office
They called me about an hour before my scheduled arrival to tell me that they had overbooked and could not accommodate me.