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Very friendly and "chic" as well. I love it ! The prices for dinner was not very well indicated. I was a bit surprised by the price of a evening meal... Another thing, the explanations about the use of the telephone, messages, etc were not clear to me. And I was not sure about the tipping ; first time in Germany. I think that mostly of your guest are german speaking but some english guide of you hotel might be useful .
No air condition which is surprising me for a 5 star hotel. There is no welcome book in English (everything is drafted in German). Only one foreign channel (CNN!). You must wear a trousers to have dinner. If not and despite you have a decent wear, you cant go for dinner! This is not disclosed in the hotel nor on internet.
Friendly helpful staff. Beautiful view of mountains from balcony.
The Hotel is located in an excellent location on the edge of the town of Oberstdorf giving you wonderful winter views of the surrounding mountains and cross country ski track. The staff was "bend over backwards" helpful to meet our needs and requests. I would return to this hotel anytime.
Nothing is in English. We got to the town on Sat. Around 4pm, everything was closed down, and had been closed since 12/1pm!!! We came to the town looking to ski and do the spa thing, we thought our hotel was spa oriented but could not find the spa facilities (other than the pool/sauna). The hotel was very expensive for not getting much.
Lovely staff, warm rooms, free internet access in public area, nice pool,
the sauna ans swimming pool were great, staff was friendly and breakfast buffet was very extensive and yummy all was good, would have liked to stay longer
Helpful and efficient staff, good food and attractive swimming pool
there was a lot to like about the hotel. the facilities were very good and the restaurant was excellent. the staff were fantastic. the only dislike was the fact that the evening meal started and finished so early. after a day skiing or walking to rush for a meal before eight is not good, but this is a problem with many hotels in Germany.
The staff were very friendly and helpful. The swimming pool was lovely and the mountain views from seats placed outside in the snow with blankets provided were wonderful. Internet was available in the public rooms but had to be paid for (only 5 euros per hour) and cut off at the end of the paid period. I found this very annoying and unacceptable in a high star hotel. It is very petty to charge for internet in this day and age.
Big difference with 4* business hotels, which has both pro's and con's. Nice relaxed atmosphere, personal attention from staff and wonderful location with magnificent view on the surrounding mountains. When I was there (almost 60 myself) the hotel felt a bit like an elderly home, as (probably due to time of year) there were a lot of old people.
the relaxing atmosphere- no
The pool and sauna facilities. No single lift to get to our floor.
The staff was wonderful and spoke enough English that we were able to understand. Didn't use the facilities however the pool and pool area looked nice, pool was on the smaller size. Food in the restaurant was was very good for both dinner and breakfast. The pictures of the hotel on the website shows the hotel pretty much by itself which is very misleading. We actually had a hard time finding it because of this as there's other buildings all around it. The hotel is older however kept up very well. It looks as though the dining area and lounge have been recently redone and rooms where very clean.
rooms were nice, clean, staff was friendly, breakfast was good, location of hotel was good
the use of the bicycle - it is a good town to bicycle in.
The rooms were very clean. The staff excellent The facility is aging and could use some renovation.
there was a wedding reception one of the evenings and the noise went much past the hotels designated quiet time of 10pm -- til almost 1 am, I was exhausted the next morning and felt like it cut into my trip and relaxation time
This hotel is a wonderful find. I really enjoyed my stay here. I ate there for the four nights I was there in July, and each night they had something different going on for dinner. One night an outside dinner, another night a buffet and another night a BBQ on the patio. Staff for the most part are excellent. Front Reception and bar staff were very friendly and professional as were most of the wait staff. Site is wonderful with views of the mountains from the rooms and wildlife in the area. Very good value for money. I would recommend if you book this hotel to book half board, as the food is really very, very good. If you don't book half board you can be asked to move tables as they are reserved for the half board partons (they have the same table for every meal). I was asked to move a few times, and wish they would place reserved signs on the half board tables, or get rid of this procedure all together, but until they do this be sure to book the half board to avoid being asked to move constantly. If you don't book half board, well, at least you'll know why you're being asked to move.
Very friendly and accomodating staff, good food and beautiful authentic German style building/decor. Indoor pool is good. There's an industrial factory in town near hotel.
The staff were very helpful and pleasant. It was in a great location, close to the town but far away enough to experience the countryside. The hotel was clean and very well designed. Breakfast was plentiful, and the dinners were had at the hotel were all excellent. The hotel also has a wonderful outdoor seating area.
The staff members were friendly, helpful to support the customers. The breakfast was wonderful with great numbers of choice. The reception staff tried to bill "normal room fair" even if we booked the room with discount price.
location ambience and food did not clear snow enough from parking lot
We loved the buffet. It changed every night. It was delicious! The staff was super friendly and very helpful. Even a late check out for our sick friend was not a problem. The only thing I didn't like was the sink in the room. Maybe the other rooms don't have it. No privacy in the room. My husband couldn't sleep while I used the hair dryer.
It was a nice place to stay. Everythong was fine.
We enjoyed all the amenities it had to offer. The buffet style dining was really good but it did lack variety of choices for the main courses.
We most enjoyed the relaxed atmosphere and the willingness of the staff to help in anyway.
The view from our balcony was wonderful. The staff decorated our table and served us sekt for our anniversary breakfast. This was a great hotel for attending Viescheid!
The location is idyllic and the hotel is very authentic for the area. Service was great. I think the food was a bit expensive.
Rooms, Interior, athmosphere, food, service, staff We would love if they could speak better English. That is the only comment otherwice it was an absolut beautifull hotell and a fantastich experience we would recvomend for all our friends going that direction.
Nice downtown location
good facilities and friendly Whilst there poor service in the bar and long waits - as we have stayed 3 times this was the only time that this has been a problem
Friendliness, Sauna The wellness centre is very limited
The friendlyness of the staff and the food
Comfort, special offers (ski pases, swiming pool tickets included). Difficulties to make printout (ryanair tickets) from the web sites.
It was a lovely, small, quaint hotel. The room was a nice size, the staff were wonderful.
Good service- I have no complaints. Comfortable small hotel. Not really.