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The amount of facility's that was available. The bed was like trying to sleep on a slab of concrete.
The staff were excellent This hotel is in dire need of modernisation and, in particular. the bedrooms. £80 per night for this standard of hotel is too much. The website is misleading.
The mattress was a combination of being extremely poor quality & extremely old resulting in uncomfortable nights sleep.
excellent amenities and good food beds not very comfortable
Cosy & excellent value on special promotions. None
The price The best was extremely hard!
not to busy and in a good spot
friendly, polite, entertainment, clean comfortable rooms
it was a very clean and staff were so helpful, room was amazing, had a great stay and will be returning.
The location of the hotel and the parking facilities. The breakfast buffet was excellent.
Overall a very nice hotel, the breakfasts were amazing! The rooms were pretty basic, bedside lights did not work, no batteries in tv/dvd remotes, bathroom linen could have been better (no flannels or bath robes) Very noisey during the night!
Close to the pleasure beach. Home from home. Staff very friendly and welcoming. Breakfast was lovely. Having to go home.
everyone was so freindly and helpful the food was fantastic very clean very modern great choice of wines the rooms were of a very good stanard could not fault the hotel in any way
We got what we expected
Big room, friendly service and ease of access to Blackpool Promenade The Breakfast Buffet seemed disorganised as we had to wait nearly half an hour to get a table. When we got to our table, there were many tables not filled around us. They don't seem to be able to have enough staff/tables to accomodate all guests in a full hotel.
Welcoming, friendly reception staff. Spacious comfortable room with air conditioning, big bed and beautiful bathroom. Excellent breakfast.
The hotel is in a good location with all the top class amenities you'd expect of a venue of this standard. All the staff were very helpful and extremely pleasant. Restaurant staff especially made you feel relaxed and were a good laugh. Have been before and will definitely return.
the size of the rooms, the staff in the bar very customer focused. the hot ice package very good value for money and excellent breakfast menu. dvd didn't work very well, and there was dust under the tv, when checking package wasn't explained it was only on asking did we find out what was included.
the hotel was very nice and the staff were very freindly and helpful,there prices were reasonable, but for families it could run out a bit expensive. as for my wife and i it was okay and we would definatlet go back
nothing the food was late and cold
Location. Oasis. Breakfast queues.
A lovely hotel, we had a really nice stay.
The hotel is very stuffy and mostly for eldery people. the lounge and the bar where very quiet and did not have a relaxed atmosphere
Been staying at your hotel for the past five years in november and we have always had a pleasent stay,nice and relaxing atmosphere friendly staff and good food..
the package i booked was fab value for money and we were upgraded to a suite at no extra charge
Fantastic Staff - brilliant location Only 1 radiator worked in the suite - cold at times. Only 1 window capable of opening - rest were screwed shut!!!
everything the weather
staff most helpful and we were fortunate to have an upgrade of room as a result of our membership . We were at Blackpool for a show, unfortunately Restaurant did not open until 1900hrs too late for us however this is not a complaint under normal circumstances we would not eat so early.
Check iN was efficient One of the two rooms I booked was in an abysmal position. Having to pay for two nights when I only wanted one was also annoying. Breakfast was way too expensive as was the bar prices
The bar staff were really nice The matress was a disgrace you could feel the springs through also we were wakened with banging at 7.45 from workmen in another room
Location was brilliant. Staff were generally very friendly and helpful. Be prepared to queue for breakfast in the morning.
Proximity to transport facilities
It was nice and homely.
Would have liked sky tv in the room.
It ticked all the boxes Paying to park, the room rates are high enough to cover this
The hotel was very clean, the choice of food was good The hotel could do with 2 more lifts, there were a lot of disabled guests staying and the lifts are only large enough for 1 chair, creating a long wait for the others travelling in that party.
at the arival to the hotel the hotel had a different rate then it was originaly stated in my booking after sorting it out with hotel manager the rate was corrected but was at great inconvenience.
Leaving Value for money
we order a breakfast in room, and it wasnt nice at all, i had a upset stomach after eating it...
We had theat tickets for a show in Southport and it was right next door so that was great. They were still cleaning rooms on our floor at 5pm and making a bit of a racket,also the TV reception was awful but they said they had been having problems since some gales 2 weeks before!.
friendly staff, good choice of breakfast, lovely comfortable room confusion over price of evening meal - swimming pool not on site
the room was very good although there were problems with the TV,the dining room and the food were very good nothing
Everything about it was top class. Loved it. Needs some 'grab' rails in the bathroom. Very scared of slipping when getting in and out of the bath.
Good room service. Ecellent location. Good parking Booked early morning call for 2 rooms...did not get it.
Excellent room and general facilities. Good location and excellent car parking Breakfast was expensive
We have stayed many times before and always enjoy our stay. It is conveniently and pleasantly located near both the seaside and the town centre. As always, the lifts seem are very slow to come
New clean nice design friendly
Asstated above, the check in, room service and bar service was excellent. The beds were wonderfully comfortable and the food was excellent. The only bad point during our stay was that there was no hot water on our first morning. This was immediately rectified that same morning.
stunning panoramic views from marine suite take your windowlene
we both loved this hotel could not fault it excellent best hotel have ever been to
Probably the best hotel in Blackpool. The standard of the rooms, facilities and staff were the highest quality. It was obvious that the proprietor and his staff took pride in taking care of guests and providing an excellent service on a personal level to everyone. The rooms had the latest modern equipment in the bedroom and bathroom and the food in the restaurant was very good. I will defintely come back here the next time we're in Blackpool.
the staff is very helpful and polite ..... hotel is clean and new...... room is also clean, relaxing and new with a amazing sea view from the balcony. everything was just perfect.....thanks you guys from Number One South Beach!!! i will definitly be back and recommend my friends to stay at ur hotel!! nope .........
The room was comfortable and clean. Overpriced for what it offered and it's location.
Excellent hotel staff very friendly room 4 excellent room would stay again & recommend to anyone
A beautifully,modern decorated hotel with quality furnture and fittings which is extremely clean and well presented. The staff were very friendly and helpful in advising a restaurant to eat in. The breakfast menu was superb. Situated just off the main promenade between central and south piers. A must for couples wanting something a little bit more upmarket whilst in Blackpool.
Strong smell of drains in the public area, repairs were on going.
Room Service was disappointing - slow service, food was not as listed and expensive for the quality.
When we arrived the room given to us had no heating working, the front desk were very helpful and moved us to another room. However this also had no heating but again we were pleased the way it was handled by staff, an electric heater was installed. These things happen but it was the way it was put right that impressed us.
Very helpful staff, who were more than eager to please
Diner was not acceptable at the price very poor.
Very good hotel with welcoming staff. A long walk to the room. The room was quite cold but a heater was provided on request.
location, food, service
The cleanliness of the room and the general warmth and comfort of the hotel The cooked breakfast was very disappointing. It was very oily and tasted like it had all been cooked in the same pan!! It sounded far nicer on the menu than it actually was.
Very comfortable hotel to stay at.
The room was a good size and very comfortable. The hotel staff were all pleasant, welcoming and very helpful The bar was very expensive and only very small.
comfort and relaxing parking charges
The comfort and design of the room and hotel. The constant sound of emergency sirens due to the proximity with the a&e dept.
Excellent staff superb hotel . Rooms are immaculate and exceptionally clean . Will definetly book again and would recommend to anyone nothing
Modern luxurious rooms, very friendly and helpful staff especially the doormen. The bar on Saturday night was great fun and food excellent. I asked in advance for soya milk and they had it ready for me. The bar was quite loud on Saturday night and could be heard from our room on the 2nd floor.
facilities customer service was poor
The rooms were extremely clean and a good size, staff were very friendly and polite. Excellent location on Lord Street ideal for shops and restaurants. Everything was fantastic! No complaints what so ever!
I have never stayed at any hotel that has had such helpful and friendly staff
What a Beautiful Hotel, the staff were very friendly and professional. Good value for money.
very friendly staff. very clean hotel parking arrangement isnt too good
small but well equipped room Plastic backed mattress cover
it was a beautiful room, so comfortable, and the food was of the highest standard, such a fantastic choice of well cooked, tasty breakfast food Nothing at all. it had everything we wanted in a hotel
Great Time, Staff very attentive None
Friendly and helpful staff. Clean comfortable rooms. Excellent facilities. Evening meal was delicious. None to note
Staff courteous friendly, hotel had nice layout, and quiet. On arrival, I stepped on a large piece of discarded chewing gum at the entrance to the hotel. The heel of my shoe took the brunt. The staff gave me a bucket of ice and a knife (brought to my room) for me to try to get it off. The gum had stuck into the grooves of the sides my heel. I could not get it off. On checking out, I once again stepped on chewing gum when leaving the hotel. This time I could not get it off the sole of my shoe, I found that my shoe was sticking to my pedals on the car. Subsequently I now need to have my shoes reheeled at the cobblers as I cannot get the chewing gum off. A disgusting experience. They really should check the entrance for cleanliness.
Asked staff 3 things about my stay was told would get back to me never did, bar staff kept disapering from bar to serve food had to waite for them to return, would not sell coffe late at night if bar busy but could get coffe after most guest gone to bed.
The welcome on arrival, the comfort and appointment of the room including the bathroom and the splendid breakfast. The slowness of th computer at check out and the misinformation regarding my bill for drinks and snack in the bar; the mistake was eventually fixed and there was no dispute but the cashier was very slow to cope with this minor irregularity.
Good Food Not near a town for off site food etc
The hotel provides only three disabled parking spaces - and fails to'police' those.
Disability access excellent. Friendly and attentive staff. Speeed of checkout excellent. Wedding party guests included yopung children running around the bar area. Perhaps better segregation of noisy guests or a quiet resident guest area.
I liked the location and the facilities. we stayed as part of a wedding party and thoroughly enjoyed everything the bathroom in our bedroom was ready for refurbishment, but it was fine.
The staff were very supportive. I needed some special consideration for a guest I had invited. A very sick lady. I was able to entertain her in a private room thanks to your team. In particular a young lass called Megan. It was her innovation that made this happen. You have an excellent team at this hotel.
That all staff spoke to you politely even when merely passing on the stairs.
ful breakfast came without mushrooms
the spa facilities and the lake behind the hotel
The staff were great, it was my daughters birthday and they made a fuss of her and she loved it. It was so clean and relaxing, I would love to go again. everything was perfect
Excellent attentive service from friendly staff, especially around bar and restaurant. Although under pressure, especially at breakfast time, the staff kept their sense of humor throughout.
We were parents of the groom and we were delighted with the venue, the wedding breakfast, the attitude and helpfulness of the staff and the facilities Kilhey Court has to offer. Rooms are a little tired looking but clean and well equipped. If I had to complain about anything, it would be that the bar in the evening was understaffed and it was said that the 20 minute wait to buy a drink was unacceptable.
The leisure facilities mainly the pool area I visisted many times. Genearlly enjoyed my stay and the people who were working at the hotel were friendly and efficient. I would return wiothout hesitation.
every one was very helpful.
Very friendly staff
Staff, especially reception staff, are always very helpful and friendly. Breakfasts are plentiful and varied. Bar meals are very good value.
We thought the decor was amazing, the hotel room we stayed in was lovely and the breakfast was very nice. All in all we would recommend this hotel to friends and family.
Very Friendly & helpful staff. Very nice leisure facilities Restaraunt closed Saturday nights.
Main restuarant and restaurant staff were excellent. The room allocated to us was very small. Because we were visiting Leyland on business we booked a double executive room so that we could also do some work in our room. This proved impossible. Plus the room was down in the basement and was very dark. Also, we had lunch in the bar restaurant but the service was very bad. we waited 20 mins for our starter then a further 45 minutes for our main course. Twice we had to enquire about our food.
Close to where we needed to be This was a nice place if you like 70's decor It appears nothing has been updated or repaired since the 70's
best hotel breakfast in a long time and lovely meal in the evening spent entertaining famlily who were also impressed with the standard. very welcoming staff through out the hotel.
The ox cheek meal The toast was burnt
Shower temperature gage did not work, only small issue, used the bath instead
Friendliness of staff. Not applicable.
Front desk staff were excellent The coffee for breakfast and the separate coffee bar were uniformally terrible. Training as a barrista would help them get a decent coffee out of what is a good espresso machine.
The staff are always friendly. On this visit the e mail from booking.com hadn't come through the whole time i was there.
The leisure facilities
Bar and restaurant service was poor
convenience having to wait over 1 hour to check into room
service at breakfast - slow, forgot orders, dirty cups, dirty cutlery, jam pot smeared with dried ketchup, tray where jams etc stood on table was dirty - think honey , poor selection fruit, evening meal in lounge our first choices were not available, and starter was sent out with homous instead of guacamole as they had run out of that also. Bathroom smelt of old urine. Room was noisey from a TV next door / interconnecting door which was not turned off until 2am - hotel staff did not want to enter room to turn it off as guest was out so they moved my room at 00.30. charged us for full cooked breakfast instead of continental on both mornings. Also larger coach party was staying at the hotel all of whom were up at 6am making alot of noise in corridor this wasn't a problem as also had an early start but would of recommended trying to seperate coach party guests and other guests if they have got an early departure. My collegue was also woken by people on motor bikes outside her room in the early hours. and her bathroom smelt of drains on the 2nd day
The gardens outside outdated interior in the room; non functioning heating
Good location and very nice looking Gym was very small Food was priced high for the quality
We were able to stay in a good hotel with our dogs. No
My only negative was that my reservation hadnt been passed from booking.com to the hotel. The hotel did however honour the booking and the rate.