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Excellent hotel with excellent customer service.Staff very friendly and an ideal location -close to the station.Room was very comfortable and breakfast/food was excellent.
position of hotel at center
The food in the restaurant/bar was up with the best I have eaten and I stay in hotels every week Difficult to switch the taps over to shower mode
Extremely comfortable beds, lovely bar and reception area, ideal location for the Brian McKnight gig at the civic hall Food ordered at the bar was very expensive and the quality was very disappointing
Staff very unhelpfull, breakfast trays from that morning still outside rooms in the evening, swimming pool was dirty, pricing/terms not clear when booking
Comfort of the room
Location to city centre, cleanliness, breakfast and value for money nothing really
The shower was nice n relaxing The toilet water kept rising and took ages to go down when flushed
i found the staff and facilities at the novotel very very good and would stay again
Easy access to city centre,great value for money,reasonable bar prices,great place to stay if you are going to the civic centre,we went to a boxing show,and to see ricky hatton in the hotel bar having a meal made it more memorable.
the convenience to the railway station ,area ,public houses,traffic free environment,location of room
It was very central, next to bus and train station The outside made you a bit worried about the hotel you had picked but once inside it was OK.
Location to train station and town centre
The hotel was easy to find from the train station
It was in the center It is very old hotel, you need to fight with the staff for central heating. Amazing they are turning on the central heating just for an hour, then you need to shout again.
Near to railway station On initial booking requested a smoking room however when checked in they gave a non smoking room and would not then change it.
The location mainlly suited our requirements The Breakfast very Bland
Fast check in, warm well decorated room no tv remote :-(
Proximity to the train station. When we got to the room there was someone sleeping in there, that situation was not comfortable at all. During the entire stay one of the lifts was out of order, two of the lobby public phones were out of order. It looked like the hotel was about to close. The cleanliness of the room and corridors was also not acceptable.
The room was very cold, there was no isolation, and it was freezing outside!
standard of leisure facilities was exceptional and the hotel represented excellent value for money, would definately recomend.
Comfortable for the price toilet in the room was filthy
It was a lovely hotel and the room was very nice and the price was very good definitely worth every penny... Will definitely stay there again :) Nothing to complain about
Beautifull setting My daughter and I shared a twin bedded room and found the beds to be extremely narrow , we are both slim people so I can cannot image how a large person would not have fallen out of the bed !
Nothing Poor acess to rooms i.e. no lift, cot we had ordered had no mattress or bed linen, room was dark with dated furniture, view of a skip from window and the spa was closed. Not what we had expected from a four star Ramada hotel.
There was a function going on at the hotel and the room that I was in had bass of music pumping until 1am. Not the best if you have a 6 month old baby. The staff did offer to move us, but at 11 o'clock at night with luggage and baby and having already gone to bed we declined the offer.
One of the best Asian restaurants I have eaten in Very slow check in process with only one receptionist who also had to deal with groups booking their Christmas Parties..
No facility for using laptop - either as a dial-in facility or wireless
The hotel was very pleasant, decor was bright and new and breakfast was good, Didn't like the spa and pool being closed for refurbishment.
nothing rooms were not clean, insect larvae in the bedsheets and dirty bathroom. Staff were not helpful or apologetic.
Very clean and staff good. Don't expect a full english, but for a quick cereal or sausage sandwich it's ideal.
convenience, price and location the breakfast was not good, but for the price we paid it was probably what we should expect
The staff were very friendly, the hotel is in a good location and is very clean. Excellent venue for business visits. Road noise can be bad if in a room near the M6.
Drinks extremely expensive.
Helpful and curteous staff. Standard of decor and cleanliness of the room/hotel. Breakfast was plentiful and replenished without having to ask for more. Overall very good value for money.
Convenient A bit jaded. Needs a bit of a revamp to bring it up to speed.
Convienient Noise of the M6 which could only be 500 metres away! Due to noise of motorway you could not open your window so it was extremely stuffy in the room. We opened ours and put up with the constant drone of heavy traffic.
everything was simple; check in quick and room clean and warm, breakfast good and bar on hand. Nothing was difficult or trouble for the staff who were all very friendly, convenient location Nothing - first time here but will definitely return as a halfway point for long drives
Easy reach of motorway Very badly stocked bar
The breakfast area was too cold to sit in comfortably. The breakfast was limited to continental only.
The cleaniliness Many things: The rooms are badly designed and clinical. 1. The lighting is stark and cold. 2. There is no mirror at the dressing table and no hairdryer. 3. There are no drawers in the room. 4. The bedhead is cold, clinical and uncomfortable. 5. The shower layout makes it impossible for a woman to wash intimately because the shower the shower hose is attached to the shower rail and there is no jet setting on the shower head. 6. The bed is too low, too springy and too small. It is also too close to the wall. When my husband could not sit on the edge of the bed and stand-up to get out of bed, without banging his knees on the wall.
Ease of access, good parking, cleanliness and helpfulness of staff. Good range of refreshments and good breakfast.
the room was very clean! that internet was not available freely!
Smart clean room equipped with everything we needed. The restaurant was closed on Sunday.
The staff were very helpful,room facilities very good Full English breakfast would be nice.
Rooms were modern,clean and comfortable. Ice was available, as were toiletries if needed No rooms with bath option, no food available, staff just about polite but disinterested in the main.
cleanliness and comfort of the room, ensuite was clean and functional breakfast and staff were very good. Thank you what appeared to be a lorry reving it's engine for quite some time in the early hours.( not your fault)
great location and geared for business travellers. there was a large stain on the carper in my room which was a bit off putting
There was no dinner served at the hotel. Apparently the hotel does not serve dinners over the w/e. I therefore had to find a local t/a and order food as I did not want to venture out again.
there was too much noise and our sleep was interrupted. had to call reception, but it was then sorted out.
The modern looking and clean rooms and facilities on offer.
Just excellent value. The fact that a very good continental breakfast was included made life so much easier for us as we needed a prompt start to the day.
Price. Would have liked more choice at the breakfast!
Helpfulness of the staff. Comfortable room Nothing
The room was freezing during the night and no extra blankets!
Much quieter this time, had pieceful night, not rushed in morning to vacate room Heating gauge seemed to be broken could not turn down the heat.in my room
Clean and well located for my needs.
The introduction of hot food at breakfast and the variety of breakfast items The small space allocated to obtain your breakfast. Very crowded. Not well planned out for volume clients
Specified non smoking room . Given smoking room that stank.
It was very clean. Nice shower in room, and the bed was lovely and comfy There was nothing to dislike . It would be a good idea though to have a selection of sandwichs or light bites, and tea, coffee available for evening. As we had to go to macdonalds to eat and my husband does not like that food.
It was very refreshing to be treated with courtesy and respect rather than being viewed as a nuisance
The staff were pleasant and courteous, especially the reception. The food was prepared and presented well. The hotel as a whole had a relaxing atmosphere and would definitely choose again if in that part of the country. Only one thing and that was the room was a bit too chilly.
Rooms were very nice. Although very crowded in dining room, breakfast was very good Pool and spa area too busy to relax in. Also only had one pillow each instead of two
location, cleanliness, fitness club did not cater to families even as far as no 'kids menu' in restaurant. Little for kids to see or do - pool restrictions. No rental movies etc
Everything, food, staff, facilities etc - all were high standard, the staff were extremely friendly and helpful.
The comfortable bed and the cleanliness of the hotel and eating areas.
everything we wanted for a break was all on site, even the golf course! the tea, coffee and milk in our room was out of date
Room clean and tidy and also very quiet.Good buffet breakfast
The use of the suana and pool
Some of the most friendly and helpful staff I have encountered. The spa was fantastic, beautiful and relaxing.
Very nice place plus there was something to keep children occupied there was crazy golf or tennis there was a swimming pool but the times for children using the pool didn't fit in with or stay. If we are back in that area again we would stay with you again and stay for longer. Found the shower hard to use but got there in the end.
The room and facilities. Wasn't told at time of booking that they were in the process of changing franchises! This meant the the menu was very poor for selection and the bar had limited alchol!
Location, setting, value for money
the peace and quiet. in the confirmation it said breakfasts vary - truth - breakfast is self service in your room with what you buy yourself. this was not explained.
every thing, quality cleanliness quite, peaceful
Fantastic value for money, great leisure facilities, amazing house to stay in for 6 people, would re-visit and highly recommend, thankyou
everything the cabin was gorgeous could not believe the value for money superb
All fantastic, will be visiting again for more than 1 day. Loads to do on and off site. Well worth a visit. Accomodation 5*+
Facilities in the apartments excellent standard. Grounds very well maintained. Bed very hard. Not very good sound insulation between rooms.
The peace and quiet. Having to face the a38 everytime you wanted to get in or out.
Suites are very well appointed and the food was lovely. Service was also efficient and attentive.
Relaxed a lot stayed overnight, used the swimming pool, steamroom, and sauna had two treatments, had the weather been better would have explored the grounds yes haveing to walk through the gym to get anywhere
Well maintained and modern establishment. Pleasant setting. The fact that you had to go throught the Gym to get to your room and having to pay £3.95 for bread with my meal.
Friendly helpful staff This was supposed to be booked as an anniversary surprise. Phone call to home to check name of second person staying ruined the surprise. Advised hotel of problem no mention or token compensation received. Not fantastic value for money.
The guy in the bar was very pleasant We booked on line but there was no record of the booking on arrival. We had print out of booking and a room was found after a 30 minute wait in the bar.The receptionist dealt with us. No apology from the manager! We used it as an overnight stay while visiting friends in Stone.More a spa than a hotel.
exceletent room, gym,restaurant and SPA
Suite facilities very good - comfortable bed, well fitted bathroom. Excellent service in bar and dining room, although only one (very efficient) server. Room rate good and dining / wine cost reasonable. I would have preferred sofa's or two armchairs within the suite rather than quite uncomfortable bench seats with seat cushion and no back. Also lighting in seating area a little dim - ok for leisure purposes but insufficent for business purpose reading, unless using bed reading lights provided, and laying down. Should advise guests with mobility problems of hilly nature of surrounds and numerous stairs on route between guest wing and reception / dining areas.
The staff realy tries to make your stay as comfortable as possible Breakfast could do with some eggs
Nice hotel, staff were friendly. Often felt that I was paying over the odds though. Room was what I expected for a 5-star. Spa facilities were very impressive and were most definitely the highlight of our stay. Slightly disappointed that the rooms did not have any air conditioning. It was also disappointing that the Elemis shower products in the hotel room and spa area had all been watered down, or at least seemed that way. Poor vegetarian option at restaurant.
friendly helpful staff cleanliness peaceful environment pleasant surroundings No
Food, Service, staff, quality of facilities Table clothe at breakfast was not clean and the shower head in our bathroom directed the water too close tot eh taps.
The whole experience was amazing felt totally relaxed
The spacious and comfortable superior conservatory room with lovely complimentary Cadbury treats. The buffet breakfast was tasty with a decent range to choose from. Prompt and friendly service from all staff throughout.
the staff were very helpful and the place was beautiful
Great value for money, especially if you are a golfer.
I like the surrounding grounds and it has a quintessential appeal about its artichect and surround. the mattress was little too firm for personal taste but I slept well nontheless
We only stayed one night, but found the staff and the atmosphere excellent. The carvery meal in the restaurant there was excellent and is thoroughly recommended.
generally good no issues
Staff were very helpful and friendly. Didn't like the small bath towels.
The pleasantness and helpfulness of the staff Nothing to dislike
The location of the hotel is fantastic as it is in a quiet placE that also gives you the chance to walk around. The staff was really friendly and helpful and the service in the restaurant including the food was great. I would have liked if the room was bigger and if there were more luxuries in the bathroom as to get the value of the money that were spent.
The surroundings The menu needs to have more variety
very impressed by the warm welcome to my wife and family on arrival. Food was excellent. Generally very comfotable & friendly hotel. would have preferred a swimming pool on site. Otherwise can't fault the hotel.
Everything absolutely excellent, reasonably priced and very nice bar food.
The room was large, beds very comfortable, pub was adjoining hotel Nothing
lovely situation beside the canal.Good restaurant, nice place no
Comfortable room, well equipped, friendly staff. Very good value for money. Meal very good but too much and took too long. Service a little amateurish.
The restaurant was first class
Excellent value for money, lovely room, and very helpful and friendly staff
staff friendly and helpfull. On arrival I was not able to access hotel reception all dark and looked closed no bell etc.
Room was excellent and so were the staff who were efficient and friendly None
Room was very clean, staff were very friendly and helpful, excellent breakfast.
The breakfast was superb parking was a problem on one night
The room decor was very nice, it was very clean and the staff were friendly although there was no where else to sit as there was a function in the dining room/bar...
Room was as shown in the picture and very comfortable. Was able to order food from the restaurant and eat in the room, which was very nice and reasonably priced, breakfast was very good signal strength for the free wifi was to low for me to connect nd car park was to small for company van, but public car park very close and free between 18:00 and 08:00 which was ideal.
The staff and service were great. The food was excellent. The room was nicely decorated and spotlessly clean. Great value for money. The only thing that would stop us staying there again is that the mattress was a little too hard for our comfort.
we wish we could have stayed longer.
Very clean & comfortable hotel When I went to book in there was no record of the booking through Active Hotels. Luckily there were still rooms available then to rebook!
Excellent situation and very friendly staff Parking facility was not made clear that the cost was £1:00 per exit, not as stated £1:00 per stay.
The room was excellent, as was the car parking factilites There needs to be more Staff at Reception not one booking people in and serving drinks and food.
Good hotel, great design to match snow dome theme. Double bed too small and too bouncy. Quilt too small.
Clean and friendly within walking distance to resturants and bars N/A
the atitude of the staff was very good and remained so under pressure, the rooms were top notch and seemed a shame to use them, the design /layout of the ground floor was well thought out, a brilliant stay. being a man that is under the watchful eye of the wife in reguards to my waste line i was looking forward toa full breakfast however whati got was very nice
Modern & Clean Poor catering facilities. would have liked better dining facilities and meal choice in the evening. Continental breakfast fine.
Excellent value for money delivering to very high standard None
The staff were friendly and helpful I disliked nothing
The staff were very friendly and efficient, and the cleanliness of the hotel was excellent, I know its a new build but its very nice, the location to the snowdome was fabulous for us. Limited choice at breakfast, my son is autistic so didnt have hot food on the 2nd day, and would like a small fridge in the room. Other than that, whats not to like?
The food was good but overpriced by at least 20% The room was hot even though the day was not, windows open and heating off.
Very good breakfast It was very difficult getting a drink after 11pm
The room was lovely and the staff were great The breakfast was a bit cold, had to send back the coffee, warm plates would be a plus as the breakfast would probably stay warmer, other than that it was nice
the breakfast was really good vaule and the room was very large . the reception staff were very rude as we cheked in (a man) but this was 11.30 at night ??
Staff were great very helpful and pleasant too
The easy Access To the Hotel From the Motorway.Clean and friendly. Good breakfast. The Restuarant. The food was advertised as fresh (fish) but was processed and frozen. The waitress admitted this but couldn't do anything because we had eaten the food. Not Impressed!!!!
Staff looked after us & the baby,very friendly. Swimming pool too hot! I swim 5+ a week,the pool @ this hotel was like swimming in a hot bath,could give someone very high blood pressure,was worrying!
It's newness by comparsion to recent hotels used in the area Food appeared a little too expensive
Location ideal for areas of local/near interest in the "Black Country". Facilities are excllent both for private and/or punblic transport, leisure facilities are ideal. No air conditioning in rooms.