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convenient for our purpose, good facilitiies and good food None
Plesant and very good hotel Took over one hour to check in unable to find our booking, we were just leaving when they found it, would not possibly book this way again
The bed was comfortable and the plumbing worked * The hotel was managed and operated by ill-trained, incompetent staff who had no idea how to handle everyday duties let alone manage a crisis such as the fire alarm erroneously going off at 4.15 in the morning leaving hundreds of guests wandering round the car park in the pouring rain. Not even a free breakfast was offered to guests by vway of compensation. * Tacky and worn bedroom furniture * Inadequate bedroom info as to hotel facilities. * Grossly overpriced - £15-a-day - internet connection * Grossly overpriced bar menu
It is a good hotel for conferences. Perhaps they were a little understaffed as when I tried to call reception there was no answer. When the tours are leaving or checking in they get a little swamped.
location not very clean room and heating did not work - Airco could barely compensate
easy acces for surrounding areas
Accomadation and services good Dirty bathmat in bathroom
Staff (reception & bar) were very friendly and helpful. All the housekeeping staff said "good morning" everyday. Received newspaper outside room 1st morning, nothing next morning, then paper was at reception the following day. I was informed papers are always collected from reception even thought it had been delivered the first day!
Hotel was easy to get to clean and friendly Rooms need to be bigger for families and could do with upgrading also thought breakfast was overpriced
I def liked the friendly staff, they were super helpful with whatever we needed help with That the express way was right outside our window. Maybe need to invest in some better windows with thicker glass.
convienient easy access to other areas of interest could be sign posted better staff ok
Clean. Very comfortable bed. Good breakfast. No traffic noise although next to motorway. Slow check in. Very young giddley girls behind the bar,tended to ignor customers. Only one set of towels in room although booked for two.
The bedroom was sufficiently equipped with a double bed of good comfort level, which gave you a good night's sleep; and the room was quite sizeable. There was a constant "musty air" atmosphere both within the room and particularly in to corridor leading to the room, which was very off putting. The condition of the bathroom was not good, and the general interior of the hotel (other than the reception) was very poor.
Hotel clean, trainee receptionist very helpful Food at adjoining restaurant only adequate, very busy, staff pleasant but slow service
The check-in was much improved from the last time we stayed and the receptionist responded well to my questions about entry to the hotel later that evening.
Food was excellent Hotel is poorly located right next to the busy M56. Unfortunately my room opened up onto the M56 therefore I could not sleep with an open window which meant that the room became stuffy
Good service, comfortable accommodation and good quality restaurant facilities.
Fairly clean, tidy, comfortable bed Heater didnt work when I entered my room, had to go downstairs (no phone!!) to request help, receptionist (only one person on duty?) had to come up and reset heater as had been off all year she said, why would they not do this when cleaning the rooms knowing it's cold now as autumn approaches? Then about 40 minutes after heater was on, room was hardly warmed as heater was too small for size of room and then it broke - leaving the room cold all night. Hair in the shower plug. 6:30 am my colleague in the next room and I were woken by the fire alarm going off!! Which made it impossible to go back to sleep when woken with such a shock.
hotel was very comfortable .family room was good plenty room to move with 2 children . the room was very noisy even during the day and night did not get much sleep as the motor way was right out side our room not even 20yards away . i think when so near a road should have double glazing not secondary as we did not get much sleep ,for the traffic which ran all night . other than that we had a good stay.
Staff were very helpful
The hotel is cheap and cheerful. A reasonable price for accommodation needed before an early morning flight. No frills just somewhere to lay your head.
Good, clean ,simple room. Good service.
At first it seems like very loud place, but surprisingly it is not. Liked location and not pushy staff. I did not like stained bedding, out of date overall design and leaking hydraulics
the cleanliness and the room no
Stayed night before an early flight from Liverpool Airport. Location was excellent and facilities were good.
great location for trains
A very warm welcome from the staff and nothing was too much to ask. Lovely breakfast and plently of choise. Would use this again as its a good location I think it time for some renovation, especially the bathroom. But ut was clean.
Value for money and location
The hotel was comfortable and clean. It fulfilled all my requirements in these areas. When I booked, I understood there was 24 hour reception. We had indicated a late arrival. The phone number on the door was incorrect in that it had the international dialling code and we had to ask another guest to help us. Not the best of welcomes.
convenient location, freindly staff my room was not clean and extremely hot
Friendliness and helpfulness of staff (in particular the housekeeper). Good breakfast selection. Generally well run Toilet flush inadequate. Windows difficult to close (it was open when we arrived and I had to go outside to close it (room 165)) jacuzzi and poolside shower not operational on the Sunday
Close to Daresbury Labs - anonymous Poor service in the bar. Very mediocre Caesar salad, white wine not sufficiently chilled. Cold fried eggs at breakfast - bacon etc all a bit greasy.
the location was excellant. the quite luxury of the lounges . Food was very good and service from waitresses was first class.A very enjoyable stay. some more local information ie.history etc of the hotel and abbey as reading matter in the public rooms.
Very good service No walk-in shower
Convenient location for Liverpool,Manchester,Chester and touring the area, good local pubs nearby especially Ring O Bells. Good leisure facilities. Evening meal in restaurent was poor.
The Staff at the Leisure Club were very helpful. The Hotel room we were given had some serious problems with the radiator pipes which resulted in noisy vibrations which were so loud it was impossible to sleep in the room. We were allocated a new room however customer service was found to be lacking as no one would answer the phone at reception and when we went down in person we were just given another key with no offer of an apology,assistance in moving rooms or a refund.
Staff were friendly and helpful and the place was clean and tidy although the room was warm and i was pleased i stayed on a cold autumn night and not a hot summer one.
Excellent hotel , very modern and in a great location . Can be a little noisy at night time but dont let that put you off
Location to station Being charged to use credit card, Cold foo both at breakfast and dinner Broken fittings in room particularly bathroom
Lack of info about their facilities. The hotel room didn't have any info saying what time breakfast was served or what time checkout was. This would have been useful. They also have a good gym and pool apparently but I couldn't find any info about it in the room.
the food was nice and the whole of the room the staff werent very friendly or approchable, or offer us more drinks
The staff were very helpful, food great, lots to do and a lovely relaxed atmosphere.
It was noisy. Noise in the pipes and noise from disco downstairs, we were on the lst floor at the back
the room design, cleanliness staff can be more friendly
It was convenient for our visit to family and an event in the town. Bedside tables are impractical. The poor design made it quite dangerous to stand hot drinks on.
Quick check-in, good location close to town, good facilities Parking limited, limited Sky channels
The hotel was smart and the rooms modern. Staff were generally helpful and the overall feel of the place was friendly. In the morning there was difficulty accommodating everyone for breakfast and we had to wait over 20 minutes to be shown to a table - I was told that this is a regular occurrence so beware if you've got an appointment to keep at a weekend! (Also, bizarrely, the invoice online and the printed copy said the cost was £59 but my card bill showed £61...couldn't quite work this one out!)
Staff were amenable to changing my room 3 times. First two rooms offered very dark and then very noisy next to air con unit. room 3 lovely. Breakfast ok but would prefer free range egg!
comfortable bedroom. Was offered 2 hours free wi-fi, which was a reason for choosing the hotel. But it wasn't working.
Modern, friendly, quiet rooms Internet access. Far too expensive in this modern world
The hotel could do a lot more to cater for guests who smoke. They should also ensure that all the advertised facilities are available and alert guests on arrival if there are issues around the provision of certain services.
The location. Close to motorway but with a peacefull environment. Long wait for dinner but we had not reserved a table in the restaurant. With hind site we would have opted for a bar meal. Would this have quicker service?
Gym Room was hot when I arrived
Good service in the lounch. God service in the reception. The room was tidy. The chairs in the restaurans was dirty. The carpets in the hallway falling off. The breakfast was not redy at 6.30 and we where in a hurry.
convienance Food was pricey
all fine except rooms dreadfully hot
I found the hotel spacious, comfortable, clean and the staff professional and friendly. Food was to a good standard. Plenty of car parking spaces close to the hotel, which makes life easier.
Clean In an industrial estate
the colour scheme of the room and the bathroom beds could of had better pillows and more tv channels on the tv
Comfortable, clean, friendly and helpful staff, excellent value None
The comfort and efficiency of staff to respond to queries and they all seemed very cheery. Nothing
location good very clean no
The easy and straightforward breakfast-time with plenty of papers and selection of foods. The hotel had a party booking the same night as I stayed there. Having driven for some time prior to arrival I was tired and looking forward to a restful night but was kept awake past 1.30 in the morning by the loud music (and I was on the 3rd floor.) Also, the evening meals provided were by room service-only because (in the words of the receptionist) the restaurant wasn't available. Hence, this is why I rated the comfort level during my stay as 'poor'.
Friendly staff and nice lounge. Very clean. Within a short taxi drive of bars and restaurants and twenty minutes from Manchester by train. Would happily recommend.
its closeness to major motorways the lack of facilities , i.e pool , spa , gym , its seems to be more aimed at the business person rather than the more relaxing stay for couples , I was there with my girlfriend from Scotland and felt that it wasnt the romantic place i thought it was going to be , so on that point alone i would say that were are fairly disapointed with our stay there .
Very nice, clean hotel. Easy to find. Arrived after midnight and staff were still friendly.
our room was lovely and it was a very romantic setting.I would recommend it to anyone,If I was to go back to ellesmere I would stay at the holiday inn.
the gym and pool no
everything was very good
this was a very good hotel,easy to find and a good central location that met all our needs.The breakfast was great and being able to sit outside with our morning tea on the canal side was a real bonus.The bar staff on the evening was also very helpful. The only slight problem was on our departure,when paying the bill it was different to the amount quoted but this problem was soon resolved with again very pleasant reception staff.
Excellent staff very courteious and helpful especially in the resturant Extractor fan in bathroom didnt work and no got it fixed even aftrer we had asked them to do so
I thought the staff were superb. Very helpful and approachable, they really are a credit to the hotel and made a lovely change compared to some we have stayed in.
Comfy bed, good facilities
Food was absolutely excellent. Shower didnt work, curtain rail was broken and so was the handle to 1 of the windows
Large room, comfortable bed, staf very helpful. Excellent value for money
Ease of breakfast bar Comfortable bed Damp in room Poor ventilation for bathroom
the staff were very helpful, and the food was of a good standard, so good that I ate there both nights rather than look for anywhere else. it was great to have free wi-fi. thank you the room I had was very small, it was difficult for me to work using my laptop on the desk which was little more than a ledge.
Very clean and good staff behaviour. Nothing major.
Evening Meal Told breakfast was until 10.00am and found it had finnished at 09.00 am no apology nothing.
the hotel staff was very friendly. and the roon was very clean an comfy.breakfast was very nice with a selection of fruit an cereals aswell.
Very good nuice people
Staff were all friendly and helpful. Hotel was clean and fresh. delicious food. Newly decorated rooms.
Staff service, shower, tv set, buffet breakfast Single bed was too small, no elevator
Friendliness and efficiency of all staff at all times. The upstairs rooms a little too warm but guests able to open windows. One bathroom mirror light not working but not a problem.
Staff very good Overpriced food & accomodation, Shaver socket in bathroom not working, 2 lights in room not working, little sleep due to a motor running all night outside, place needs a freshening up
Friendly staff, walking distance to the town, lovely old part to the building, great fire at entrance and a great breakfast. Bathrooms needed updating.
The food was excellent and the staff were very friendly. Very convenient for Liverpool and Chester with the comfort of a small, friendly hotel.
Very nice village with many interesting buildings and related historical information. Hotel very warm and welcoming with lovely log fire. Restaurant evening meal was OK but nothing special. Service was also rather rushed.
Lovely building bath available No tea coffee facilities in room
The hotel is located in Frodsham town centre. It is within easy walking distance to shops, pubs and Frodsham railway station and has a guest car park. The rooms are comfortable and tastefully decorated and staff members are friendly and helpful. The restaurant may look expensive at first glance but the food is excellent and good value. The hotel has cots and highchairs for families travelling with babies. For a longer stay, I would have liked an iron and ironing board in my room.
First room offered was still being decorated. Was then offered an excellent room to a very high standard with no quibble.
the only thing i would say that was good about this hotel was the price we paid, £39. The hotel room was cold, there was no mirrors in the mirror frames, we could hear every car that went past on the very near M6, the bed and pillows were hard and the room just didnt feel as though it had been cleaned, this could be to do with it being christmas day to be fair. if we had paid the full ammount of about £60 for the room then i would have been very unhappy.
i liked the luxury i had a relaxing stay would stay again the only thing was i wanted to stay longer there was nothing i didn,t like
smooth easy transactions
The standard of the room was below that anticipated and did not warrant the price of £99.00 peer night. The hotel acknowledged this and reduced it to £75 which was still too much given the room.
Staff very friendly and attentive, food good quality. None
Unfortunately, I did not enjoy my stay here at all. Yes, loud music during the early hours and early morning and constant noise from housekeeping which was very unsettling and caused differences betwwen my partner and myself....night was ruined
Staff were very helpful, late checkout fot club members, clean, comfortable and quiet. rooms wers spacious and well equipped Food and drink were expensive as was internet usage
ideal location very close to M6 great for breaking journey
Quick check-in, polite staff. Room was clean & tidy. Drinks & food too expensive
We we're in frodsham for a night out with friends, fantastic evening it was too, great local bars and nice people. The hotel is in a fantastic location with excellent views across cheshire, we paid £60 for 1 night , we arrived at the hotel around 3pm and made use of the pool, jacuzzi and steam room before our night out , the food we ordered in room was lovely too, although a full english in the morning set us back nearly £11 each, all round good experiance and we will be going back very soon i think .
Personal touch of hotel-refreshing for it not to be a 'chain hotel'. Continental breakfast very disappointing
Great leisure centre and nice location.
comfort and cleanliness of hotel
I received excellent service, good food and value for money.
The happy and friendly staff. The pleasant and comfortablenature of the hotel.
Check in and out was efficient some of the restaurant serving staff were surley and uncommunicative
Breakfast was good, they cook the eggs fresh for you which made a change Bathroom, lots of hairs on the floor in the corners and the bed seemed very old
Sauna, swim, jacuzzi, and playing snooker till late! No
C9omfort No lift !!
I thought the staff were friendly and very helpful. The bathroom in our suite was tired and dated. There was mould on the ceiling and a cracked floortile. The bathroom looked like it had been installed in the 80's and not updated since.
Value for money was great and breakfast was good. Hotel staff were helpful too. Nice friendly feel. Our party's rooms weren't all together and the beds were not comfy ast all. Our bath wasn't that clean. Found hairs in it when I went to bath my baby.
Very helpful staff. The hotel is verypopular and the bars were therefore very busy. This was a cheap and cheerful booking, some of the decor was in need of refurbishment, threadbare carpets etc.
It was clean, tidy and the location was was very good for my arranged meetings and access to and from the motorway The rooms were extremely hot. Ironically, there was air conditioning in the corridoors but not in the rooms. I had an uncomfortable night coping with the heat.
yes wirlpool bath wos not working .i had telephoned in the morning to check every think was ok told it was.later found out it had been broken for a while ( i was not happy ?)
It was cheap. It was really noisy, the staff kept us waiting ages for check in and the rooms were really hot.
Size of room TV reception was very poor
Friendly staff, very late bar and decent breakfast. Overall need of improvement to the hotel deco required to make a better impression to visitors. At present hotel looks shabby and dated.
The breakfast was adequate for £8 each Very shabby room , dirty , cobwebs , peeling wallpaper, 2 wall lights hanging from wall , bulb missing ,dingy , no shampoo or gel first hotel i have ever stayed in where no toiletres complained to manager and couldnt be moved due to wedding however price of room reduced from £64 to £24 At £24 the room was just about adequate , however I will not be booking this hotel again overall very disappointing
Everyone was very friendly and the room was very comfortable. No
room was lovley,food excellent,enjoyed the motown evening,but dissapointed that we didnt have time to use the pool and saunas the bar and enterainment room could do with being a bit bigger and also some airconditioning in there it was so hot.
The pool it was very refreshing. The food was lovely and staff were very helpful. We will stay at a quality hotel again.
some of the staff were ok the whole place was dirty in particular the so called health suite which was absolutly filthy. the standard of food in the restaurant was poor in particular the breakfasts which were never fresh and often left on the plat by myself and other guests. the hotel staff don't know the procedures it took me 30min to check out making me late for an appointment.
Comfortable room good price for hotel with gym gym facilities being restored was not advised there would be no lockers etc when making reservation
The swimming pool was clean and reasonably sized. The bed was uncomfortable. Towels were a bit dated. Room was always cold on my return each evening as staff were always turning the heater off.
The check in staff were friendly, welcoming. The bar staf and restaurant staff were pleasant. The hotel was badly in need of a refit, very dated and tatty. The swimming pool had a moldy fetid smell. The lockers in the changing rooms did not lock and there was no soap in the showers.
The staff were so friendly very smartly dressed and very helpful. The food was gorgeous and the staff in the restaurant were exceelent a credit to The Quality Hotel Chester
The helpfulness of the staff. We could hear the ain road form our roon.
Convenience, close to cities.Good parking. Large refurbished room
Frienliness of staff n/a
The breakfast was poor, items run out, long wait for a plate(!) and fried eggs, hot food actually luke warm, coffee barely drinkable, sausages barely edible. Service poor.
always had a pleasant stay at this hotel. breakfast was very good with the choices. when i booked this hotel i asked for a double. however when we arrived we where given a twin room.. when i complained they moved us with no trouble.
The room & bathroom we could not fault. The evening meal was very good. The breakfast was plentyful. Staff very helpful. The barrier entrance to the hotel made your car less vunerable from being stolen. Unfortunatly, my wife & I had to wait forty minutes before we could obtain our room key, after a late drink in the restaurant!!! No staff during this forty minutes to contact!!! Please Note : This did not take the shine off our stay at the hotel or rebooking!!! Just concerned of lack of staff during this period!!!
Friendly staff were very welcoming and made check in and out very easy and fast. Comfortable lounge bar and restaurant. Great food. Clean, nicely sized rooms. Two beds put together (nice big bed if you can make do with the join) and slightly soft mattresses. Hairdryer had seen better days but did the job.
Food very good although often had to 'prompt' to get for example, butter / water etc. No clock in room. Water pressure for shower poor
the breakfast was good, no eggs though. the internet didnt work in my room
The room was a good size and comfortable! I found all the staff to be helpful! The car park was clean and tidy and the gardens nice! I think a buffet breakfast should be included in the price!
Room was clean I only stayed for one night I did not see many other staff to comment on On the day we arrived there were two weddings and thus left residents without anything to do we found it hard to get drinks from your bar
Nice large comfy bed My daughter who is 16 and shared a room with us found her bed too small - maybe for older children it would be suitable
When I arrived the charge for the room was £78, however I gave the paper work I downloaded from you which stated £61.After the long delay with the management of the hotel who telephone your office to confirm the price I was charged the £61. In future I will not use your services due to the embarrasment I had to put up with at the reception desk.I do strongly suggest that your communications between hotels are improved.
stay in many hotels throughout the UK, some very expensive ones where the customer service is almost non existent but the Premier Inn staff were helpful, approachable and above all friendly which means more than all the fancy fittings and gadgets.
Staff were outstanding. Breakfast in the restaurant was excellent and surprisingly so was the evening meal. No bad points but if Premier Inn ever stretch to a swimming pool this would be great.
Spacious, very modern, excellent value for money Bath not clean.breakfast yoghurts sour even though still within date, 2 days running.
Comfortable room, quite location,good food in restaurant
Clean and tidy Room was not serviced on my third day and no wall grab rails in bathroom
Staff very good as were the resturant staff and menus Place clean and quiet. I had booked a disabled room and although there were steady bars in place in the bathroom there were no faciities to enable me to get into the bath, the bath was low level but there was no means for a disabled person to access the bath without having to lift lower limbs. Surely a walk-in shower with intergal seat or a bath seat/lift could be standard in disabled rooms? Also needed was a seat to enable a disabled ,walking but unable to stand alone, to sit at the hand basin. Your room was good compared to a private hotel I was going to but improvements could be made to encourage semi ambulant guests to take up your hotels more often.
As we were visiting family the freedom to come and go was vital and the location was good. Lack of sleep as fellow guests were noisy but they were the ones with Sssh on the doors next morning. The Travel lodges still have biscuits!!!
Clean, comfortable, friendly welcome. Car exit is via an industrial estate, there can be a queque at exit from estate in morning
Very friendly and knowledgable staff. Very comfortable room but quite expensive for a budget hotel. Would expect free wifi for the price
Rooms were excellent, staff very helpful. Rooms were slightly too hot.
Hotel is quoet, close to motorway with free parking. Staff was nice and room neat
pub restaurant on site was pleasant was a bit further away from Aintree Racecourse than I realised but that was my mistake!
Pleasant stay in a pleasant hotel Restaurant on evening took to long to serve food, would prefer it if hotel clients were kept as clients and not just members of the public, floor arounf the toilet in room 24 was spongy, this is because chipboard was used for the floor instead of plywood
We enjoyed the comfort of the inn, also chatting to staff in the pub who we thought were friendly and helpful no
I checked in at around 11pm, and was greeted very courteously. None
Quality of rooms and attitude of the staff
staff were very friendly and helpful restaurant could have been cleaner. shower control was tight to operate
Very helpful staff. The Swan pub food and breakfast was excellent. Only 20 minutes from Liverpool city centre.
Rooms are very clean and everything is in good working order The adjacent restaurant/pub (the Swan) had the worst service I have ever experienced, so much so that we had to cancel our order and go elsewhere.
Warm, clean and comfortable room. Friendly staff. Well cooked and presented, value for money food, especially the all you can eat breakfast at the adjoining pub.
comfortable bed and spacious convenient location for my stay ie haydock races. Fast friendly check in.
friendly staff for some reason our room wasn't cleaned between the two nights