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Quiet. Nice clean rooms. Friendly staff. Very pleasant bar. TV remote control did not work because of lack of batteries. Reported but was never fixed.
Very good, luxureous hotel. Food was good and the breakfast buffet was perfect. The room was clean and sufficient.
The kidness, as they deal with the guest I was satisfied with everything
Lack of facilities to cater for basic buisness needs ie. use of meeting rooms and printers.
staff very polite, multi-lingual
Staff were very helpful Only 1 English speaking TV channel
Flexibel staff at the reception allowed to stay till 2pm in the room before checking out.
Friendly helpful staff. Clean, well-kept facilities. Good food. Very hard mattress on bed. Room too hot overnight (air-conditioning did not cool room)
Staff very helpful and polite
excellent value. we were unable to arrive on the first night we booked due to our flight being cancelled, and we were not charged for that night. very impressed. very clean hotel. great breakfast. nice friendly staff
the friendless of the staff at the hotel the chaos that the young ones caused running about the corridors, shouting and slamming the windows and the staff was unable to handle until another guest had to phone for the police as the leaders of the groups was not interested feel we should be compensated in some way
Sauna, Close to trainstation to Frankfurt
nothing No Airconditioning, and too much noise outside the hotel. One of the worst Best Western Hotels. I 've stayed in others, but nothing as bad as this one.
Staff is very
Breakfast. There was a big variety of products. The bed was not comfortable and too small (80 cm wide!!!)
the hot shower and breakfast bathroom was not equiped with towels for a double room
Warm welcome from reception and free wifi. Comfortable clean room in good central location.
there was a showering towel might have been used by someone for shoe polishing, but it was still stuffed into the bathroom which really shocked me.
Breakfast and fresh apples at the reception are very good. Registration and leaving hotel was very quick and easy. It could be nice to have Internet socket at the room with low price ;).
Staff, breakfest... TV programs
the beds were wonderful and the shuttle was very convenient. Breakfast at 20 Euros is too much.
Very good facilities and comfortable rooms The final bill was wrong, with an additional charge that should not have been there. I did not notice this until after I had left the hotel, but this increased the cost by 30 euro. Whether this was a genuine mistake or not is the question, and makes be doubt whether I would use this hotel again.
The hotels proximity to the airport Lack of parking
Great value for money and shuttle to airport excellent.
Clean room, and the dinner we had was very good. We where early for check in they said it wood be a additional $40.00 plus euros. The night mag. said we could possibly check in at 1200. We talk to the next desk clerk, he said the same but check in was not till 1500 ? Then he said maybe 1300 ? I told him we are getting three different answers ? We also ate dinner there you wood think when you are patronizing a business you wood get some leeway. Then when we check out the manager said we owed them for breakfast $45.00 euros. I told her that it was included in the rate she said it did not show in there system I show her my hand written receipt she said that was not acceptable and we where out the door to get our plain. Then the shuttle driver drop off the other guest and told us that he normally only drop off at one spot but wood take to are correct gate that is at same airport ?
Room was nice, hallway outside room rough looking. Front desk was very hard to deal with. First key they gave me didn't work. Could not print my receipt in the morning, after 10 minutes I gave up and got on the bus to catch my flight. I asked how I could get it, and he said I had to get it from Kayak. Business hotels know they need to be able to do this.
Shuttle to the airport - Flat Screen TV - Position very close to the Airport
The location and proximity to the airport and the shuttle service to and from the terminal. The internet service was confusing and expense and didn't work properly. Just offer free internet access to guests of the hotel like they do in the U.S. Are you really making that much money off your charges for the internet.
Helpfulness of staff
Everything was good.
everything was fine wifi in the room nearly non-existing. worked only in the bathoorm and only when sitting on the toilet. I mean, sure where else would you need wifi. No shuttle to terminal 2.
Breakfast was amazing and dinner too Front desk personnel behavior was unbecoming of one clerk.
The bed is really comfortable. Toilet is clean. Free internet. No drinking water. Tap water is a bit salty. Should have at least an electric kettle for making coffee or tea.
Really close to highway connections; strategic to whom have business with opel or hyundai/kia facilities based in Russelsheim. No possibility to have a dinner, no restaurant in. By the way there's an express take away few meters way, and several pubs, but I wonder a 4 stars hotel haven't a restaurant room!!
Location and access.Close to most ammenities.
Friendly staff, large room
internet didnt work in our room
Breakfirst menu wans't that good.(Additonal 12EUR)
wi fi charging
convenient and easy to find small beds, not enough pillows
The Staff was very friendly and Helpfull at all times.
Original lobby decoration, clean room, nice view, very calm place. The staff were very kind and helpful but inexperienced and not efficient. Problematic service, needs amelioration. We were definitely expecting much better from a 5* hotel. Clearly overpriced breakfast (choice and quality: can do much better). Average SPA quality.
A very new hotel. Excellent view (some of the rooms), modern and good quallity fixtures. Very well located. Excellent price/quallity Relativelly expensive add-ins (parking, breackfast, internet etc)
Nice environment, clean, comfortable & quiet The double bed is relatively small, and the bed sink a little bit in the middle
Nice location; great staff. Mattress was uncomfortable, it sunk in the middle.
We had a peasant stay!
Very professional staff, beautiful hotel, clean, wonderful pool/spa area. When we arrived, they only had one booking (instead of two booked rooms). They booked us directly themselves for the 2nd room. I hope that we are not charged twice for that room.
That it was situated next to the Rhine The extra charges, i.e. garage parking
location, room and amenities. great business center should not charge for internet access
I liked the staff ,but no free breackfast inspite of high amount of mony . The river side was boring . Nothing to do .!!
Very friendly staff; perfectly clean and convenient room and a more than wonderful breakfast!
All staffs are kind and friendly, made me feel at home and relaxing. Room temparature was so high and humid even with window opened. There was an elec. fan but too noisy.
The room was fine and the bathroom was very nice and clean, a bit noisy due to the resturant activity down stairs. The food in the resturant was great. Plenty room for parking. mentioned above.
I attended to a fair in Frankfurt ,left early morning be beck late evening. Nothing.
stuff very helpful
Nice and friendly welcome. Wifi was not for free as the description of the hotel said. Bar was not open before 5pm.
Very pleasant stay on a business trip to Frankfurt. Although I didn't have a chance to test the kitchen, I suspect it to be very good, indeed.
It was centrally located in Mainz near the Bahnhof with parking downstairs below the hotel. Reception personnel (except for Sunday morning) were not very friendly. No greeting, no smiling...I felt like I was an inconvenience. Also, I noticed there was only one towel in the bathroom for my wife and I. I called at 1600 and asked for another towel. I had to call again at 2030 because we still did not have another towel. Not a very good response for a 4-star hotel.
The attitude and service of the staff was excellent! The rooms were comfortable, and well maintained. N/A
Personnel friendly and helpful.
Clean tidy good location near the train station, but not close enough to hear the noise of the trains. Staff very efficient and friendly, no problems at all.
Good location, comfortable beds, very clean rooms and hotel, staff was ok but could of been better. Internet was very expensive and so was the breakfast for what you get.
The location to the railway /bus station.The staff were excellent and the room was comfortable and spacious.We were given a ticket on arrival which allowed free travel on bus and train within the Mainz/ Wiesbaden area. Bus/tram stop outside hotel. The price of breakfast.
Very comfortable and clean rooms. The staff was extremely helpful and we really appreciated the fact that we were given a free ride ticket for local buses and trains to Wiesbaden.
Easy access to transport means (bus and train), clean rooms. Nothing special.
Excellent hotel in ideal location. Great value for money and the cleanest room I have ever had.
Good location, easy access to train station, comfortable rooms. Portions of the building can be noisy at night (street noise), when requesting an iron for the 3rd time, the front desk simply told me maybe all the staff was busy and shrugged off the service request. I left with wrinkled clothes.
Clean and modern, easy to use room facilities. Easy to access from the train station. Free internet access which is speedy enough for watching websites and reading news but no good for skype or multimedia Small fridge with drinks (chargeable) which can accommodate a few small additional items. Public transport (which is extremely effective) free during the stay to the hotel and steps away from the hotel entrance. Staff friendly and helpful. Access to the parking facility not clearly signposted and charged additionally at 15 euros a day - this is not clear when booking via Kayak (hotel probably not responsible for this). Visitor has to choose between the noise of the air conditioning and the noise of the traffic if opening the windows. No facility to brew a cup of tea or coffee in the room. Speedier internet access available at a charge (not tried if really better than the free one).
Great location next to the train / bus station Friendly stuff Clean rooms with comfortable beds and everything you need Wi-fi is slow and spotty
It was quiet and the staff was very friendly, helpful, accomodating. That the double bed was actually two twin beds put together - and that even with the A/C turned on to high, it was still quite warm.
it was comfortable for teh prize I paid a little loud
The shuttle service from Frankfurt airport was poor. We waited 30mins for the shuttle to come, then to be told there was no space ( only seats 6 passengers ) & therefore had to wait another 30mins for the next shuttle, We then explained the event to the hotel reception who really didn,t seem to care.
Convenient to FRA Airport
The quietness of the room, the bed was very comfortable, the receptionists were very friendly and answered all questions and the airport shuttle was one of the main reasons your hotel was booked. a little handout on how to use and how to get to all the extras, like pool, outdoor patio, etc. would have been helpful.
The hotel itself was nice. Breakfast was not included and was quite expensive. Also, it was hard to get into the city of Frankfurt from this hotel.
I was only there for a single night; hence, I am not in a position to express a complete judgement. Nevertheless, I got a positive overall impression of the hotel Checking in and out was quite efficient. I made use of the Room Service for dinner. The food was good and the delivery time was quite reasonable. May I suggest that the shuttle service to / from the airport be more frequent. While I was waiting for the shuttle at Frankfurt airport, shuttles from other hotels (including other NH hotels) had already come twice to pick up passengers before my shuttle actually arrived.
Nice Rooms, Excellent Breakfast
team of the hotel at the reciption are very good , the waters also . poor breakfast .
the free shuttle
Location, cleanliness. Fitness area was small and TOO HOT.
Room comfort was excelent and good location ( very quiet )
Room very good and the breakfast is great. Good price if you book in advance.
Quiet yet convenient location. Good size rooms. Only 10 minutes walk from the main station and 10 minutes to the town centre. Excellent restaurant for dinner with an interesting menu and very attentive staff
Excellent value for money hotel, clean and quiet, polite staff, sadly did not get a chance to use poool and spa which looked brand new.
Location relevant to our destination was ideal Standard of houskeeping staff is very low
Comfort and quietness of room, excellent breakfast and good quality food in characterful restaurant, convenience of garage parking
Situated in a quiet part of the city but well within walking distance of Main railway station and city centre
Every one was very friendly and helpful Bar drinks were extremely expensive €7.50 for vodka and €2.50 for the coke.
Staff friendly and helpful, Room big and clean enough, comfortable and clean bathroom with bathtub. No Smoking in the Hotel only outside, calm and relaxed. Breakfast 18 Euros per Person!!!!
good beds, clean small room
The bathroom, especially shower was very little.
The hotel was in a great location. Parking was great. athe staff eas especially courteous. No.
Very kind staff, good and clean room for two, excellent breakfast. Free parking.
the position of the restaurant
breakfast and staff was friendly Room fridges not check for accurate stock up( empty soft drink bottle was found in the fridge on arrival).
On the whole, friendly and helpfull staff. on arrival my room stank of cigarettes even thought it was a non smoking room. upon complaining I was told that the cleaner would be informed. it was only when i complained again that I was given another room. Apart from that I was very pleased with the hotel.
broken tv set in the room ,hotel located in an non simpatic area.
Close to airport. Good directions from night manager to get to airport. Breakfast was good and fresh. We had rooms that were stuffy. When we opened the windows we were facing the parking lot and employees went outside directly under our window and smoked. We should have requested a room on the other side.
The facilities. Parking.
very pleasant staff, wonderful decor, and an exceptional breakfast. OUr children were leaving to return to Canada the following day and it was a wonderful way to end the summer, lingering over a healthy breakfast with great coffee. Also, the hotel gave a marvellous recommendation for a restaurant, where we celebrated my birthday - excellent food and just a 10 minute walk from the hotel - ideal!!! Thank you nothing
very clean, good breakfast
The staff always made me feel welcome, the first impression is always a lasting impression when one is greeted with pure professionalism. The staff is just great..........................................
The design, comfort, clealiness and the good treatment offered by the staff. Excellent and valuable breakfast. The location was not good, although convenient for me.
This place has got a remarkable amount of lovely and surprising design details. You would not expect such an island of beauty in this area at all.
Staff answered my question immediately about church services in the vicinity.
Clean, quiet room. Nice breakfast.
Excellent restaurant Stairs in and out of hotel means hauling luggage. A luggage ramp would be a worthy addition.
the spa was excellent
This was a lovely hotel, beautifully located in a gorgeous park, within easy walking distance of the centre. The rooms were really stylish with a lovely view. Hotel staff were genuinely friendly and helpful. It was a real pleasure to stay in this hotel.
Location, friendly staff, excellent breakfast
Fresh room, top class!
We loved this hotel. The staff are very friendly and helpful. There's lots to do in the hotel, especially for kids. This is definitely my 'favorite' hotel. maby thanks for a great few days.
Excellent facilities, staff and rooms. A superb breakfast and park setting.
Friendly people Long (but nice!) walk to city centre.
I loved the park like setting of the Hotel.
The hotel was in an excellent location for getting to the Frankfurt airport. On a Sat am, it took only 20 minutes, door to door. Might be worse during week days.
Rooms at the back are quiet and larger with balconies over the huge park and great views. Lovely bathroom and interesting modern room layout. Well run by the ever-present family team. Excellent restaurant which is well worth the high prices. Location is 10 mins out of town; busy hearty breakfast with groups of older citizens..
The size of the rooms, the beds and the breakfast. The SPA area is nice although the decor of the pool is a little kitsch. The distance from the city centre (it's a 25 minute walk) and the fact that they did not clean our room.
Very friendly staff, quiet room, fast and smooth elevator. Due to a wrong entry in the databank, I was first given a room that hadn't been prepared by the chambermaid. The clerk apologized genially carrying my bag while taking me to a new room and gave me a voucher for a free drink for compensation.
very helpful staff, walking distance to city center,
Proximity to the center of the town No free internet access and parking is too expensive!
Close to historic center and train station. Good alternative to staying in Frankfurt.
Conveniently located for my meetings. Friendly and helpfull staff. Good looking lobby and rooms. Too quiet, no ambience, no live music.
Outstanding hotel - very pleasant room within easy walking distance to main square and sights. Very good restaurant with exceptional range of food for breakfast. The quality of the food and cooking was superior to all other hotels we stayed in across Germany and France, including more expensive hotels! Very quiet room and friendly staff. A baby cot was provided for free, complete with rubber ducky which was a nice touch. Would definitely stay again.
very nice staff, good location no free internet
Expensive Internet: €22/day is a bit too much.
Customer service No
Near the center, friendly staff
Large room Not soundproof, in need of renovation, you only get free wifi if you are a HH member
They upgraded us to a river view room because we were there between the holidays. Then when they found out it was our anniversary, they left a fruit plate and bottle of wine in our room.
Roomy room No wifi in room unless you paid
It's location was ideal-- Lack of use of a computer for internet. Not everyone has a laptop. Later learned that there seemed to be a computer available as airline crew members were using it. Did not appreciate the lack of knowledge about this computer and the attitude of the staff about using a computer. Was willing to pay a fee but that option not available.
Great location, easy access to Rhine River cruise departures and scenic wine routes. Mainz offers a variety of nightlife, shopping and food choices, all within easy walking from this hotel. Construction/renovation at the hotel appears to be completed. Added a very nice restaurant.
Good location and comfortable room. Breakfast buffet was impressive cost of parking
The staff assisted my with all my desires, and even helped arrange for a replacement rental car! Absolutely the best hotel in the region.
Apart from being a wonderful hotel, I would like to state that the staff were the most friendly, courteous, polite people I have met in a hotel in a long time. They couldn't do enough to help in any situation, directions, taxi's etc and they also wished us, as Irish soccer supporters the best of luck for the game !!
Staff were friendly and efficient. Hotel was undergoing renovations and hence some facilities were not available or were relocated. Believe hotel should have informed us of this so we could have reviewed our decision to stay there. Also hotel used by air crews who are very noisy and inconsiderate.
Service was too good. Everything was good.
Convenient, expensive, lifeless. Excessive changes for food. Look elsewhere.
Good breakfast and location Wi-fi at $20 a night.
Tea making facilities in room, central to city centre, easy access to bus routes, excellent breakfast but a little dear at €21 Poor bar facilities
It's Location - near to airport and near to Motorway Limited food choice for dinner
Close too airport, and transport to airport from Hotel. Staff was kindly. Breakfast excellent.
comfort of room, availability of computers and restaurant
Very huge room given, classy settings, comfortable bed, trendy modern design, bathroom size is big!!! Very limited seats for shuttle service. The hotel can accomodate 300 rooms, but the shuttle service (every 1/2 hour) can only carry maximum 6 passangers!! Forced to take taxi from airport to hotel (cost 25 euros) and hard to reserve seats from hotel to airport, all fully booked! Very disappointed with the shuttle service. Also, hotel was quite far from airport (about 10 mins taxi ride).
Layout of room. Quiet service. Price of breakfast and no alternate to large buffet breakfast
The staff at the restaurant was very nice and appologetic for the exceedingly high prices for wines by the glass (which they pointed out to me without me saying anything). The room was not clean with dirt on the floor, hair in the sink and bathtub, and stain on some of the furniture. The restaurant was very pricy, particularly the wine (with onl;y German and Spanish wines offered).
Departing. Your web site specifically stated 30 minutes of free use of lobby computer. this is not true. when shown info on web site front desk personnel told me to take it up with you directly. they demanded 5 euros for 15 minutes use of computer terminal. front desk staff was absolutely rude. wouldn't recommend this hotel to anyone.
Clean, quiet, airconditioning worked, easy access from airport with free transportation, and 4 internet terminals in the lobby. Hotel had a restaurant and there was a pizza place, McDonalds and small grocery store within 2 blocks of hotel.
The quality of the room, spacious, quiet, large and comfortable bed. Excellent and generous breeakfast buffet. We only booked one night. If we had known how well we would feel, we would have stayed the complete 3 nights week end (seriously !)
Staff were very helpful arranging an early return to the airport via their shuttle bus, nothing was too much trouble for them.
Facilities were clean and modern and everything was in good condition. The airport shuttle was a disappointment. The bus ran infrequently leaving many of us to wait a long time outside the airport. After a long flight, the last thing you want is to wait for a shuttle bus. The bus was over crowded and noisy, and not all passengers were for the hotel. Lastly, the bus broke down on the way to the hotel, causing further delay.
Good breakfast No free wireless internet, though listed
Fantastic restaurant, quality dinners, good breakfasts. Dirty soft drink spill (coke?) down wall next to bed. Reported to reception staff who appeared to have little interest. Doubt if problem was corrected. Walls in bathroom full of dirty marks.
Clean, comfortable, excellent breakfast. Would definitely choose Mercure again. It's further away from the airport than you might think. They have a shuttle running regularly, but it takes about 15 minutes.
Clean & nice Nothing
Clean, efficient staff, close to the airport & a shittle service, very good place for an overnight between flights Shuttle bus doesn't bring you to the door but stops about a 100 meters from the entrance, you get wet if it rains
Proximity to airport, had a sauna and pool, fairly good price. Not many restaurants around.
lovely breakfast, pool, attractive facilities, easy Internet access. Delicious house wine for dinner. either the batteries had worn out or I could not figure out how to use the TV remote.
Location in the small town. Yes, since I will stay with you again prior to my trip to South Africa and upon my return will spend an additional 2 nights at your hotel, I wanted to store a small suitcase, but was denied such minor convenience.
The very friendly atmosphere and the very good service at the bar/restaurant although i arrived there well after 22.00 hours.
The reception area is well kept. Breakfast is included. Nice Breakfast choices. Hallway carpet is dirty. Room has stale smell. Toilet, bath tub tiles shower curtain and sink are dirty.
The hotels location was great, close to Frankfurt city and the airport. The staff in the bar and restaurant part were excellent. The beds were uncomfortable, the room was unbearably hot (and you couldn't open the windows because they were blocking out the sound of the airport), and the staff at reception were not the friendliest of people.
Great location, free wi-fi, good breakfast, clean room, good value for money There was an odd smell in my room, had to keep windows open most of the time. My friends staying in another room did not have this porblem though...
Helpful staff at reception. Excellent breakfast buffet! Nearness to railway station and other places, including city center. Access to my room via stairs to 5th floor. Lift only up to 4th fl.
Room was impecably clean and large, staff extremelly nice and helpful, and breakfast quite good.
Location of the place was great as it was right across the street from the railroad station. Only a thick comforter on the bed and you cooked with it on but froze with it off.
It was right across the street from the train station which made it very convenient. The breakfast buffet was very good. The staff was also helpful and very nice. I wish it was closer to the river, but can't have everything.
access to public transport and places to eat very central hence can get really noisy in weekends.The pillows provided are really flat and for a person like me who prefer good support need at least 4.
Every thing , the breakfast was good the staff where very helpfull and friendly always a smile on there faces . what lovely people they are knowing my Daughter will be working in mainz quite often and i will be visiting her . I' will 'be staying at the Konigshof again . thank you
great value no complant
Everything was better than expected. Quite, spacious, lift, wireless internet, centrally located and clean. Best value-for-money hotel that we stayed in during our 21 day visit through Europe. Breakfast was superb. Nothing
Staff charming & helpful, 24 hour check-in accommodates late arrival from Frankfurt Hahn Airport, shuttle bus drops off & picks up outside the hotel, facilities to leave luggage on the day of departure very much appreciated. Location to railway station made the Konigshof ideal as a base to travel to the Mosel or further south Not dislikes but 2 small points, facilities to make a hot drink in the room would be very appreciated or perhaps a cold/hot drinks vending machine in the hotel lobby perhaps