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There was a door between my room and the room of another guest. My key was working, so I assume the same goes for the guest on the other side. Not a good feeling to know that someone else could theoretically walk into your room anytime during the whole night. Only noticed when it was already too late. No one was at the reception during the night hours.
Although there had been some language barrier at check in time the staff was very pleasant and helpfull. The room is spacious and was very clean. I will definitely be back. Great location in town. Good value. Not really.
Very friendly housekeepers; very comfortable, spacious and cleaned room. Good breakfast.
The hotel was modern, lots of space in the corridors and rooms. Rooms were very clean. Breakfast was excellent. Good value for money. Free internet. Great loaction, 3 mins walk to Saarburg. Internet strength kept dipping in and out. Also, the hotel is only one floor of the big building seen in the pictures. You park the car in the basement then catch the elevator up to the hotel. The hotel reception closes fairly early. We arrived at 10pm and the whole building was shut up. We asked at a bar downstairs how to access the building and by chance they by chance had some keys waiting for us in an envelope, with no directions. It was a little like fort knox trying to find out way in. Great hotel, you just want to check in earlier than we did.
I love the close location to the train station and the quietness of the hotel. There was not one thing I did not like
The hotel was everything that we expected, a beautiful old 300 year old house set on the banks of the river Saar. The bedrooms are spacious and furnished to a high standard with excellent bathroom facilities and a comfortable bed. The breakfast buffet was good and the evening meal was a culinary delight. We would definately recommend this hotel and hope to return. An excellent location for a special occassion, especially in the summer when you can dine on the terrace overlooking the river. Absolutely nothing!
Beautiful setting on river with castle views - very special. Friendly and helpful breakfast staff. Disinterrested staff at our arrival. Had to search to find someone to check us in. Phoned to confirm family room (indicated in booking.com overview). No recollection of conversation. Allocated a singel room and charged accordingly. No flexibility to have dinner in restaurant despite being within restaurant timings.
Excellent value difficult to find
Charming old manor style house, idyllic situation. Friendly service. Absolutely a place to go back.
The hotel is in an ideal location for a visit to Saarburg. Located on the River Saar and its lovely walking/biking trail, it is an easy walk into town, to the train station and the castle. The accommodations are spacious and comfortable and give a feel of a real European historic hotel, not a sterile chain hotel. Service is very good and the staff speaks fairly good English. Everyone was friendly and service oriented. Thr dining facilites are lovely and well designed. We ate breakfast and one dinner in the beer garden and enjoyed the food and the service. I would highly recommend this hotel. There is no elevator but this was not a problem for us.
The staff was courteous and friendly. The food and service excellent. And what a view of the castle!
great service, nice rooms airco wasn't working properly
Excellent Hotel in heart of city. Good for shops, restaurants and Roman sites. Breakfast vast and lovely. Spa good. Staff very good and speak different languages. Cark park next door and easy to find with GPS.
Extremely good location in relationship to the town centre The hotel was more geared to business travelers tan to tourists
Although the room we booked ended up being a twin, the management upgraded us to a suite with a king size bed for a small increase in rate. All standard/superior rooms are twin beds.
Great location in the heart of the walk platz.
The comfort, breakfast and location.
Very central location!
Breakfast The bathroom was rather small and not 4*. I wonder what was superior about this room? It wasn't any larger than any others, the bathroom ws tiny!
the lack of internet facilities in the room brings down the standing of the hotel
Helpful staff at reception. Excellent breakfast choice.Quiet room Poor lift service, Location of lift did not service our floor, resulting in having to carry suitcases up/down stair case.
Friendly reception and well equipped room, which is very clean. Nothing
Very comfortable well appointed hotel. The staff were excellent, very friendly and also very efficient Nothing
Breakfast ++++++ quiet room +++++++ staff +++++ service ++++ None
This hotel is very attractive and very clean and very comfortable. The breakfast was delicious, with many selections, both hot and cold. The staff was extremely helpful in every way. I can highly recommend this hotel.
Very nice and clean Hotel, Friendly staff and nearby City center
Very conveneient location just on the outskirts of Trier with convenient parking and an easy bus-ride in to the city.
Indoor swimming pool and infrared cabin for free, inhouse micro-brewery, good breakfast included, own parking facilities. Food in "Brausaal" restaurant after 22.00 hours not recommended: limited choice and preparation could be better (soup ultra-hot, baked patatoes almost burned, etc.); no separate toileteries supplied (only liquid soap).
We were very impressed with the facilities, staff and food at this Hotel. We were happy to walk to and from the City although a bus does stop right outside the hotel. Would stay here again! None
just far enough out of town centre
Convenient location with a 15 minute walk to the town centre, comfortable room, friendly staff and good menu at reasonable prices. No
Spacey room. Friendly staff. Nice (bier)garten with hotel's own beer and good food to relax after hot days in German Rally. We had the package containing welcome drink, one full mean and a decent bottle of beer on the road. Well worth of the extra. It is a bit too far from the center to just take a casual walk.
Excellent service from all the Staff, and of great help in providing assistance.
The microbrewery that was part of the hotel. Helpful staff. It was further from the town than anticipted from the web page but we found a good path trhough local allotments that made it a pleasant walk.
They were very friendly and ready to answer any questions we had about getting around in town.
just a few people spoke english..............the matress not so good and the tv in the room very old model!Food very good!
The entire staff was very friendly and attentive. It was easy to book spa treatments and make dinner reservations via email prior to our stay.
Spa and wellness are at a very high quality level, the location next to the vineyard of Karl Petgen is fabulous and gives appetite to try his wines
very nice hotel and service the beds were very hard
the spa/wellness facilities,dining choices. No air conditioning. Room quite small for a 5* hotel, only one comfortable chair to sit on, though they did bring another one when we pointed this out to them.
very nice and efficient traditional city hotel nithing , really
I had asked for on booking, and was given, a quiet room. Because the hotel is on a busy street, I think this is important to specify. Good wi-fi access in my room for a reasonable charge (€2 for the duration of my stay).
good breakfast. Friendly, English-speaking staff all around. Good local parking at hotel. Easy in and out. a 20 minute walk to Porta Nigra, but only 5 minutes to Kaiserthermen; this wasn't entirely clear when booking, but turned out OK.
Room was very comfortable Room may have been too hot
I found the staff very polite and helpful, the premises where very clean and your morning breakfast offered a great varity of fresh and tasty food.
Its location, friendly staff and very good food. No
Very helpful staff booked concert tickets for us, and the restaurant served very good food
Free parking. Within walking distance to all the sights and museum. The triple room had three single beds which was great for our three sons instead of a double and a single. Reception staff were extremely helpful.
The Sauna was a very positive experience. The location is also just a 10 minute walk from the city square. Our room was on the front (road side) of the hotel so it was a little noisey at night due to drunk people on the street in the weekend. (we had the window open) The room was also a bit humid. (no airco in the room) but this would not stop us from visiting again.
Location, Freindly staff.
Friendly and helpful staff. Good pool and sitting area. Comfortable room and facilities.
Beautiful hotel, great spa facilities, awesome breakfast, staff is very helpful and friendly. Amazing city views from rooms. They don't have enough parking for all guests, and there is not alot of street parkingnearby either.
The jaccuzi was fabulous. The staff very friendly and helpful. The most comfortable bed. The parking was very cramped.
Sauna+swimming pool were very nice. Tapping noise of heating radiator in room during the first night (although it was solved after complaining at the desk); bathrobes not in room; slippers had to be paid for.
It's really lovely and cosy hotel. Ewverything is very clean. Breakfast buffet is very various and the staff is very kind and helpful.
New facilities, well equipped rooms. New pool & sauna. Helpful & friendly staff and a good breakfast. Poor location for visiting the city centre; long walk across busy roads. Didn't quite seem 4 star, dining room was not attractive. Rather limited parking facilities.
There was not a single thing we didn't like. We enjoyed everything about this hotel. The staff were exceptional, the facilities outstanding and I just can't say enough good things about this hotel and the people who work there.
The location is excellent. The staff was extremely friendly and helpful. The breakfast was quite substantial and particularly the sauna, steam room and swimming pool are marvelous. We stayed for a few nights and enjoyed watching the sunset from the sauna!! The pillows were too soft and the bed wasn't very comfortable, it was just ok.
Excellent service, friendly helpful staff. Sound of passing trains- lack of soft pillows on bed
Everything was excellent
The location, the atmosphere, but especially the kindness and care of the personnel No
A very nice hotel located at the historic gate of the ancient city.
The convenience to the city
location near the city
Good location The all-pervasive smell of smoke: lobby, elevators, restaurant, corridors, room (supposedly non-smoking). Hotel needs to be fumigated.
The view was great and everyone was so friendly and helpful. I loved everything nothing bad to report.
The location and view were spectacular! The beds were a little hard. Otherwise, the rooms were perfect!
The location and the fact that the staff were just lovely, in particular when I hurt my foot and they supplies endless ice and support The cost of breakfast but outside of this it was excellent. You could not pick a better spot to enjoy the city, day or night.
the location is perfect, and we had a real feel at home feeling no remarks
Cleanliness of the hotel, staff and facilities were good and across the road from the main square.
The view looking onto Porta Nigra.
friendly, helpful and efficient staff, good breakfast, wifi in room, good temperature control no extra pillow in the room, slightly longish walk if your purpose is the city centre (but taxis quick and cheap)
Not enough towels, Plumbing problems,but taken care of.
very good breakfast poor quality of the bed, especially the pillows
Room decor, professional staff, amenities Room was set up for two, and not three people, as was reserved. Prices for mini bar were a bit pricey. Charge for parking is unusual.
It was comfortable with seating outside so that the children could play outside. The car park was too low for my car to fit in, even though I had paid for the use of the car park.
Great location short walk to the city center and very nice and helpful staff. Hotel was very clean and quiet. Garage was a little hard to get out of with an American SUV.
This hotel was wonderful!
Location is a bit far from downtown than expected while the accomodation fee is not so much economical and the breakfast is rather expensive.
There was poor reception, simply there was no one ore they where in the back and not giving attention to someone at the bar ore desk
Lots of space in our "studio" room, with a sitting room as well as a bedroom. Very good parking under the hotel. The third person in our triple room had only a truckle bed, not comfortable. Service at dinner very slow.
a lot of space in the room.
The rustic atmosphere Distance from city center
Staff was very good, and the restaurant super !
The whole experience was excellent. Staff, comfort, food, service, pool, value. Everything
The hotel staff were helpful and friendly. The massages and turkish baths were fantastic too. No air-conditioning which ment you had to open the windows. The busy roads and noisy cars woke us up early every morning.
Nice location and very good food and wines in the restaurant.
Traditional German quality and style
We have been staying in the hotel before and we returned for the good food and the ambiance of the hotel. Very warm and romantic. The beds are a bit too soft.
Overall quality of the hotel. The room provided was a suite with full separate lounge Breakfast and room service food is totally German. No concessions to visotors from other countries. OK if you like liver, or potatoes with sour cream.
Restaurant was A1 top rated. The rooms were nice and clean. The STAFF was awesome...went out of their way to help. The staff Spoke english very well. would stay again. The bus stop was 25 meters from the hotel which went into town in 5 min...a nice walk if your into fitness. location, way from downtown. But it was ok to walk 1.3 miles (not KM). not a reason not to stay
Very 'old-German' in style but the rooms are large and well fitted. Even a single room has a lounge attached. No
Staffs are kind. Free parking lot. The room is rather hot, and I coulnd't find the air-conditioning system.
Perfect! More than we expected to find in a Hotel, the location, the food, the excelent attention of the staff, very nice experience, I will defenitely recomend it. They gave us information about the soroundings, what to do, we rent bikes with them which was a very funny experience. Thank you for everything.
Excellent rooms and restaurant, Friendly staff and good value for money.
Very little; pretty average in all aspects Dated room which - at least in our situation - was not really clean. Overpriced!
Location in the middle of a Forest Nature area, easy access to some major cities in Germany, France, Luxembourg and Belgium. The staff extremely friendly and helpful, large and very clean with a nice balcony, recently renovated to a high standard with nice touches and decor. Pleasant swimming pool, Excellent buffet breeakfast and a la carte restaurant (the chef prepared a meal after closing time when we arrived late) Pool temperature a little cool, but then it is off season and very few guests utilising so can be forgiven for not wasting heating.
Location was amazing, the rooms were very clean and comfortable, I felt at home immediately.
value large amount of construction on front of building/next building March 2007
everything, once we found it!
location and the food you can't pay with travellers checks
Easy to find, free parking, friendly staff, quiet rooms. small shower cubicle.
Nice spa area, friendly staff, good accessible by car, It's a bit out of town center
Friendly welcoming staff; quiet location fairly close to city; cleanliness; good food Bedroom looking 'tired' - could do with a makeover
The location and rate.
Room was good, staff very helpful when we needed somewhere secure to leave our bikes. We had our evening meals at the hotel, just need to be aware that the menu in the 'proper' restaurant is slightly different to that in the bar.
The spa, breakfast, restaurant and location
Hospitality of staff, excellent kitchen, calm location
Only 1 hour drive (car) from my hometown no
The dilicious Kokoscream soup
Nice hotel; but no safe or minibar in rooms (even in extra confort)
breakfast, pool in the house, superb child-pool-area, playground and play-room, free of charge baby-cot, nice surroundings for walking, ...we're coming back!
Friendly staaf, Food was nice
relaxed and very welcoming
There was a very beautiful park near the hotel and also a good swimming hall. The bathroom had a bad smell and the double bed was narrow.
Excellent dinner and very helpful servers in translating the menu for us. Vitalis, the wellness center, it open to the public which makes the facilities crowded.