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The restaurant was perfect, and the hotel staff was very kind and helpful. 1. There are internet connection in the hotel, but we can not use, because it was failed. 2. There are not enough parking places, we had to park every night in another place.
The location is incredible, the view of the mountains is breathtaking. There was no information about the sauna, jacuzzi, etc. The corridors and the room looked quite uncared for. It was very difficult to find the entrance and also later to find the staff when needed and mostly did not speak English.
Very basic accommodation but clean rooms and friendly staff.
The hotel staff were not to be seen anywhere, nobody was there at the recption for most part of the day, if you need something you have to poke inside the restaurant kitchen. Also difficult for English speaking guests to stay here
Excellent service, friendly and helpful staff. Excellent restaurant - dinner highly recommended. Quite simple rooms, clean.
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Easy to find, "cheap and cheerful"
Spectacular location, very helpful staff, not expensive and hence excellent value for money.
Very friendly band helpful staff - persaonal attention was excellent.
Convenient for chairlift and skibus to Saas Fee. Also very helpful owners. Sometimes smoky bar - but then smoking is allowed in all bars still in Switzerland, it seems.
We came in super late (01:30) and they still checked us in no problem! Very nice place, good location, and great breakfast!
I had a very good contact with the owner and the staff. The owners were really very friendly! NO
Excellent customer service, good location, fair price!
Very friendly staff and atmosphere, nice room, comfortable an excellent and relaxing stay.
Good location, excellent hospitality of the owners. The heating was stopped during the nights.
Very friendly atmosphere. Owners help in many respects including tour planning. Cosy and quite. Very convinient to have dry and wet bath every day after skying. No dinner at the hotel is a minor incinvenience. They serve tea and hot wine.
The owners are very kind and helpful to give us instructions and guides. Food at buffet breakfast good. Room neat and tidy. Natural day light is enough but at night time, the lamps are not bright enough, so a bit dark.
clean and quiet family run hotel no
Friendliness of staff, meals, room, cleanliness, fantastic experience, beautiful location, highly recommended
we enjoyed the hospitality of the owners, the breakfast was excellent and the location was good, very good value.
Very friendly staff. Quiet and clean room.
Really nice jacuzzi, steam room etc. Food was good and the staff were helpful Limited English spoken by staff - not a criticism as such, just something future guests need to be aware of
Absolutely fantantastic view of Alpine mountains view, very close to public transport system , awsome food , comfortable and cost effective rooms.Hotel stuffs were very well communicative and helpful. Highly recommended for people who are travelling to Saas Valley area. I found everything very good and do not see anything wrong.
personell was very friendly, beautifull rooms, very good kitchen We asked to change from half board to all inclusive. According to the hotel management this was not possible although there were all inclusive guests. We wanted to pay the supplement but for some reasons this was impossible.
The staff were really nice and helpful although most of them didn't speak English so well.Breakfast is nice and full, dinner is at least a 3 course excellent meal. The hotel is pretty close to the ski site and there are chargeless shuttles there. In the bottom line, we really enjoyed our stay - We recommend!
The staff was exceptionally WONDERFUL...when we got stranded at the bus station and called to say we would be late, they not only came and picked us up, they served us a four course dinner that was part of our reservation several hours after the restaurant closed. The food was wonderful and the service friendly and generous. Our room was clean and a good temperature.
An amazing location with great views and easy accessibiity to all the activities. Helpful staff (in spite of the fact that we spoke only English and mostly their ability to speak English was quite limited.) Comfortable rooms, good food. Shortage of soap and shampoo for our rooms while we stayed there.
Wellness area, dinner, service, location close to bus stop.
Excellent food and very pleasant dining room. Wonderful views. Very quiet - no disturbance from other guests. Friendly and helpful staff. I was rather too hot and sweaty in bed, but apart from that I slept well.
Food was good. Hotel was spotlessly clean
Friendly staff, clean comfortable rooms affordability.
The hotel was very clean an easy accessible from the bus station. The room was of an appropriate size, with a nice balcony and a small but very clean bathroom. The staff was very nice and helpful. Breakfast was very good and dinner was excellent, every time different things in small portions so you cold eat all 5 dishes and not feel overwhelmed with food.