|General||24 hour front desk, Air-conditioned, Bar/Lounge, Express check out, Laundry facilities, No smoking, Parking (free), Pool (outdoor), Restaurant|
|Services||A/V equipment rental, Airport shuttle (free), Business center, Concierge service, Laundry service, Meeting/Banquet facilities|
|Policy||Pets not allowed||Landmarks||
Good, 636 reviews across the web
|Hotel Cleanliness||91% thought |
|Room Size||72% thought |
|Hotel Building||Building is not very nice. It had 53% negative mentions.|
|Restaurant Prices||The |
|Service||62% thought the |
|Internet||Internet is poor. 62% negative comments.|
|Read all reviews from Travelocity|
|Read all reviews from Priceline|
Close to airport but not so close as to have noise and or traffic issues.
Having to travel to second floor to get ice.
Sheraton double charged me. It was a hassle with my bank, ie 'extra charges'. And am still waiting for those charges to be reversed. Front desk, all if them, need training on customer service! Hire new people
Staff is inconsiderate. Waited at front desk to check in as I was ignored as they chatted amongst themselves. At least acknowledge your guest! Double charged my card causing extra fees, still waiting for my refund
The location was right off the 5 which is really nice for people passing by. It is also next to many restaurants if u didn't already pick up a bite to eat.
The service was lackluster. There is only 1 front desk person and if someone calls down then she would have to take the call instead of helping someone check in or out.I lost something at the hotel and was told I was going to receive a call back. Never happened. Called back later and finally was able to find someone that would personally look in lost and found for me. I expect more from this hotel, the service was lackluster all around.
Front desk staff were friendly,caring and gave great advice. Easy on and off from I-5. Quiet area. Fitness equipment was good and open 24 hours.
No refrigerator in room. Food in restaurant was so so for dinner.From my perspective the hotel was clean and the room I had was quiet, granted it was at the end of the hall with no room next to me. After my experience at dinner I walked the less than one mile to Panera for breakfast.
Location was great to catch a Kings game at the Sleep Train Arena.
Hotel manager was unresponsive to my concerns that there were additional charges on my credit card from their hotel.Paid for the room via Priceline yet there was an additional charge on my credit card the day after we checked out for over $65.00. I called and left two messages for the manager that day and have called everyday for the last three days leaving both voice mails and having staff take written messages to call me back to review these charges yet still have not heard back from anyone at the hotel and the reception staff just keep saying the manager is too busy helping other guest and can not put the manager on the phone. Extremely disappointed how unprofessional the hotel is handling possible fraudulent charges on my credit card and will be reporting them to the better business bureau as well as disputing the charges with my credit card company.
no refrigerator/microwave in room no free breakfast expensive on-site food poor attention to some details in room--coffee absent, TV didn't work on arrival, problem with key working
The desk in the room was way beyond my expectations! The deep and long top surface, AC power strip built in (no need to crawl around or unplug stuff), bright and working desk lamp tall enough to see by but not in the way, it's better than home.
I could find nothing to dislike during my stay.The front desk staff actually listen to the conversation we had, not just smiling and nodding. Being able to joke with them, and get a valid response made days travel much easier.
We needed a hotel close to SMF airport for one night. This one filled our requirements in every way--clean, spacious, comfortable, with good internet.
Location, bar and food service
a little noisier than similar hotels, walls seemed a little thinner, could hear the people next door and those walking the halls.Nice location close enough to the freeway for easy access, far enough off the freeway that there wasn't any traffic noise. Room and furnishings were as expected for rating, nice place for the money...