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The staff was friendly. We were given cookies at check in. Elephant bar was across the Street. our toilet overflowed all by its self in the middle of the night, feces everywhere. They refused to add my partner to the room because I booked the room on kayak. I needed my partner to check in early but he was no able to. Had to pay for parking
Love the food hotel was very clean staff was amazing definitely going to go back I used a soda machine told me 75 cent for a can soda charged me 3.50 on my card.
The warm cookie at check in is a nice touch. Overall everyone was really nice and helpful and my room was very clean. I enjoyed the pool and the hot tub and the close proximity to the Arden mall. I found it's best to leave your car parked at the hotel and walk over to the mall. I didn't like that I had to pay $8 for parking. Guests should have parking included in their stay.
I needed a roll out and it was not available. The hotel did not look like If it was completely sold out. I also requested a double bed when I arrived. And was denied. Had to purchase a air mattres