old interior and very noisy
room was clean, breakfast was very nice, staff was friendly
Friendliness of staff, free internet access, good food, welcome drink on the house. Noise from the street.
The lake behind the hotel
Carpark just behind hotel; buffet breakfast; kettle in room. View onto a building site and noisy during daytime. No way of opening the window, therefore stuffy room.
Very friendly staff at reception and restaurant, free possible parking and good breakfast included. In case of elder people taking a shower, they have to step into the bath.
Close to train station and lake, excellent breakfast, key also worked for front door, helpful staff, my window and curtain opened fine, quiet.
Air conditioning would improve the status of the hotel.
feel welcome / location of the Hotel / free parking no international plug / no free WIFI / hotel is clean but need renovation
The room was very spacious and comfortable. Rooms were slightly dated.
friendly staff who helped us as Booking.com cocked the number of rooms up!! location from Berne - indicated 15km on brochure, in fact 35km
A nice hotel with very friendly staff, just a litle bit expensive but I understand Switzerland is in general an expensive country.
The bed was not too comfortable.
The breakfasts were good. They had a goo variety of food, and they were swiftly and pleasantly served. It was a little difficult to communicate. Not everyone spoke English.
internet, the room, breakfest parkingplace
fast internet the hotel needs renovation: my room window did not close, very noisy.my shutters did not close
Poor mattress, poor bathroom facilities
Friendly, helpful receptionists with good English. Quite near the old city and breakfast was good.
Pleasant interior spaces. Breakfast buffet was good, not extensive choice but fresh. Noisy. We had requested a non-smoking room. At check-in we were not told that we'd been given a smoking room. It stank. We asked to be changed, Reception told us that though a non-smoking room was available, we had already had occupation of a room, and that no staff were on hand to check it if we vacated it !!!! It was too late in the day to seek alternative accommodation. There was no apology.
Best value for money There is no parking at the hotel.You must pay the city parking which is 2 swiss francs/hour and you should go every 2 hours to put the coin in the parking machine.
Peaceful location (courtside)
Room size Information misleading - there is no park opposite and this was a reason for booking, thinking this would result in a nice outlook. Instead we felt very uncomfortable in hotel vicinity as hotel and vicinity covered in grafitti. Park is nothing more than some grass and a couple of seats which is around the corner and not opposite the hotel. The balcony has asbestos sheeting. Decor - 70's & poor.
extremely helpful and friendly staff
good pizzeria near bye
the staff were very friendly rooms very adequate meals at the bar next door very good
Nothing - shabby, depressing and extremely noisy due to the main road on which it's placed. Awful breakfast. I particularly did not like the fact that the hotel claimed to have no knowledge of my online booking.
Room was big enough Miserable, very very poor bad
Close to center of the city
it was close to the city centre and free wifi internet acces it was old fashioned, breakfast minimal and it smell like diesel fuel from the central heating furnace in all the coridors
the hotel was situated nice and close to the city for shopping and supermarket and there was secure parking for the car We chose this hotel because it had kitchen but the kitchen was bare and it cost 50 francs to hire plates, cutlery and pots etc. There was no mention of this on the website. The breakfast standard was quite poor
Room was nice and clean. Breakfast was good. Room was small. We had booked froom for 2 adults + 2 children but when we arrived they said they have no suitable rooms so had to hastily squeeze a sofa bed in our room which made it a bit tight for space and the kids had to share a bed. I was given a different meal from what I had ordered when we dined in the restaurant. It took a long time for the right meal to come.
Good situation Room was very small. Fitness room had very few equipment. Breakfast was expensive.
Location. Staff not particularly friendly. Restaurant closed every weekend. Room service but no room service menu to order breakfast...staff very unhelpful concerning this. Pillows and duvet synthetic so very hot. Room hot even when heater turned off. Have to pay for wi-fi in the rooms.
It is the best hotel in Biel, but that doesn't mean much as in general hotel standards in Biel are not that high... Small room and smaller bathroom
Loud music from the club below
Staff were friendly and extremely helpful. Beautiful rooms, comfortable beds. Great location next to the canal, which was very convenient. Free outside parking. An excellent value overall. WiFi, although free in public areas, costs CHF 25. per night extra in the rooms, which seems a bit steep.
Very nice room; excellent breakfest
Nice staff and room confort It was not information about how to contact the reception by phone
Good helpfull staff who tried hard to be .The location of the hotel was convenient for the centre of town but also quite close to the lake . Parking was a bit difficult to locate.The hotel was on a busy street and a bit noisy at night.
i found La Cle des Champs verry nice clean and the poeple nice as well i liked the sound of the cows bells as well
The quality they offer is excellent, and the staff are very kind and friendly. Also the location is unique: Your are right in the mountains, and there is nothing else around (except for another hotel). Beautiful walks and views. The point of being so isolated can be a little too much. You certainly need a car to come here, and if you need anything, you can forget about it. This can be both, a disadvantage, or a very nice point, depending on each one.
Friendly hotel. Good value for money. Lovely to be in a non- touristy area. Very relaxing. Our son is staying there for five weeks at the moment. He is doing a degree project. We went to see him.He is finding the hotel excellent for the long stay and appreciates the helpful freindly staff.
Clean, comfortable Hard to find.
Personell was very helpfull
Remote, peaceful setting - a great get-a-way location, with opportunities to walk in all directions with breathtaking scenery. Limited catering, but breakfasts fine. Need a car to get there.
The staff was very pleasant. They had no English so one has to practise their French but that's what it's all about. Hotel is clean and has fantastic views. For a beautiful mountain experience it's a simple and lovely hotel. For the price everything is in order. Perhaps the breakfast could have had a few more selections.
silence and free very fast wireless nothing
Very quiet Not much english spoken, bring your French dictionary
Excellent staff and countryside Had to ask for tea making facilities in room - which were provided promptly no public transport to hotel - but staff were very helpful in ferrying us to station
The hotel is located near a railway station and a place of my bussiness meeting The quality of room is average
They had no on site car parking. Parking 1 mile away at the train station was not acceptable
Efficient service, no fuss, good breakfast. I did not expect the hotel to debit my card as soon as the reservation was made with booking.com - I expected to pay while I was there. Not a problem though.
Very close to railway station, and close to the shopping area. Several bars and restaurants nearby.
Friendly people, clean, nicely arranged, good breakfast It was too hot in the room.
Very clean and convenient. Less than 5 minutes walk from the train station, plenty of choice for shopping and food around. Quiet room and comfortable bed. High quality breakfast. The only think I missed was a fitness room.
the room, the value for money, the location was fantastic
Tidy, simple and comfortable. Friendly and helpful staff. Definitely deserves its four stars!
Customer service, cleanliness Bar underneath that played music late at night
The Hotel is located in a lovely hilly surrounding. A very quiet and pleasant place to stay. The Hotel wasn't very clean in itself, since a family lives around. However the room cleanliness was acceptable. Maybe this was due to we being at the place in the low season.
we were welcomed like family and given 5 star treatment the owners are really very special people and their kindness knows no bounds you must have your own transport
The location of the hotel, although well away from any of the main tourist spots was perfect for our purposes. Neuchatel and Interlaken are both within easy reach and Lake Geneva is less than an hour away by car. The drive up to the hotel gives beautiful views across Lake Neuchatel. While we did not eat dinner at the hotel, the atmosphere in the bar was good. To get to our rooms, we had to pass through the proprietor's living quarters which were in quite an untidy state and a little off-putting. This did not give a good first impression but, once we saw how good our rooms were, those first impressions were soon forgotten.
The restaurant in the hotel was closed! I did not get this information in advance. The only restaurant was 5 km away.
clean, calm, nice room, good value restaurant closed, no possibility to get water and snack (no minibar)
the food was nice and the price reasonable.the room as a good size and clean.But on the 2nd floor and no help or lifts to take the bags up to the room. No room service.
Old fashion & quality of the breakfast
Free internet service. Facilities too old. No front desk staff after 9pm.
The hotel is very close to the station, efficient check in and there is a beautiful 7th floor terrace for breakfast. A bit expensive for the quality (not renovated - old) Internet doesn't work in all of the rooms.
Although this hotel looks unpromising from the outside, it is actually a very nice place to stay; warm and welcoming. I had an excellent, spacious room with a very comfortable bed and a nice bathroom. The breakfast was very good too, and served in a 7th floor dining room with panoramic views of the surrounding countryside. On the morning I was there it was snowing, and the experience was quite magical. Excellent value for money and just a few steps away from the railway station.
Close to the train station, quiet at night, no noisy guests No eggs on the breakfast menu
Helpful and friendly staff and very good location for public transport from La Chaud de Fond. Slightly tired 70s look and feel
Die Zimmer sind gross, die Lage Zentral, Personal freundlich. The rooms are large, the hotel is centrally located and the receptionist is friendly. Badzimmer ok, aber klein und nicht auf dem neuesten Stand. Zudem war Duschvorhang verschimmelt. Bathroom ok, but small and could use some renovation. Also, the shower curtain was moldy.
Our stay at this hotel was very pleasant and relaxing. The staff were most helpful. We ate in the hotel Brasserie where the food was excellent and the service was superb. The young lady who served us at dinner was courteous, professional and extremely attentive.
Very welcomnig owner (Gilles)and staff serving good food in the evening and an excellent breakfast wiht local honey and jams and cheeses. The person traveling with me is disabled and Gilles helpfully changed our room from 2nd to frist floor (there is no lift). Large rooms, more like a suite. Good value for Switzerland. No
Rooms were very clean tidy and well equipped. The televesion was slightly small for the size of the room
The staff were charming, the food excellent and the location (in the centre of the old town) perfect. The hotel/brasserie was part of the local community which was a real bonus.
The staff was excellent and the service was excellent to. I really enjoyed my stay at the hotel.
The staff was very nice and personable. The provided great area attraction suggestions.
The breakfast was good
Friendly greeting, room, restaurant, short walk to most of city
There were lots of activities at the hotel for the children, including Go Karts and a heated swimming pool. Staff were very friendly and helpful. Excellent for people with limited mobility. Lake view room for 3 (or 4) had an interesting configuration, with 2 twin beds up in a loft. Dinner selection and quality were only medium. Missed the breakfast (we were playing too long in the great pool!), so can't comment on the typical breakfast.
Great location. Really neat hotel & room design. Super friendly b.fast server! Hard to find.
gem and swimmingpool ,hotel location nice but very far with risk climb by car all hotel gusts is handcab or crazy , so they will star at you, my kids were afraied
Location was great and the outside facilities for the children were excellent. Grass to run on, picnic tables and a good playground. Rooms were like school camp, four single beds with 2 up a vertical ladder. - not quite the room I expected for the price paid.