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New Hotel with all facilities in excellent order. Restaurant was very good None
included mini bar, dinner at the restaurant was good, room was very nice light at desk did not work
desighn of room was very nice they took money for minibar from my account which i didn`t use(it happened when I already left a hotel)...but after my pretension money was returned back
Room service food (lasagne & cheese selection) was good and at the right temperature. 1. There was only 1 set of towels in the bathroom so we had to wait over half an hour after calling reception for another set to be delivered. 2. There were no cups or mugs or coffee sachets for the in-room coffee/tea making facility.
My flight out of Lyon was cancelled by the airline and moved to leave from Paris. Despite knowing a week in advance, neither Active nor the Hotel were prepared to bend the non-refundable policy. I understand that's the policy, but there is in every opportunity the choice to adjust the policy given particular circumstances. I did not cancel the room out of my own choice, the airline made the choice for me. In my many years of travel experience most places with high standards of customer service would have refunded the money for the unused room, despite the policy.
Room, bed, No information about the Hotel's number phone when booking. I must call the Nh hotel in Nice to know the number phone.
Beautiful and well appointed room. Pleasant -- convenient -- close to airport. No wireless internet access. Only available for short period in the lobby. Restaurant was a bit pricey so we chose to eat at the airport.
Brand new Hotel next to airport!
Excellent hotel for airport transfer. Good connection to the city by tram, but very poor connection to other parts of the region. We visited an international trade fair there and public transport was poor. Taxi very expensive and no shuttle service.
Wonderful facilities and great location. I had an early morning flight, and with young kids, being near the airport was very important. It would be nice to be able to drive a private car to the hotel instead of parking at another terminal and then walking over. I was informed that only taxis could make drop offs at the hotel.
The food was excellent and the staff were charming. The modern design of the bedroom was also attractive. It was not possible to get fresh air in the bedroom except by opening a french door. Perhaps because there was a reunion taking place at the hotel at the time, there was also nowhere to relax except in the room, as the weather was too cool to use the swimming pool area...
The owner and his wife were absolutely lovely and I wish them very well. Their chateau is lovely and the swimming pool beautiful. The rooms are far too tiny, there is no ventilation and no air conditioning. I was bitten by mosquitoes because I was forcred to leave the door open to get ventelation.
The hotel offers free wifi but there is no table in the room. The room was full of ants, ok this can happen, the hotell is in an immense park but i have said it to the receptionist but nobody took action to clean the room.
Welcoming, good dining room and good food, good shuttle service. Information not quite clear regarding parking facility
So close from the airport, very quiet and clean, friendly staff Quite easy to take the navette from the hotel to the airport, but complicated the other way round. The signs in the airport made us wait at the wrong place
Flexible check-in and early breakfast. I had problem with the shuttle bus. The bus went earlier to the terminal than the normal schedule and I was left waiting over 35 minutes for the bus. After a hard working day this is unsatisfactory and I will have to question future use of the hotel.
Close to airport. Clean and basic comfort. Was there in time of national strike but staff was friendly and efficient.
Location and price It wasn't clear where to catch the van, breakfast was not included, bar was not open after 11 when I arrived.
It is close to the airport
Location Shuttle to airport never came - we had to take a cab. Air conditioning unit in room was broken/extremely noisy.
Helpfullness of the staff
Good staff, good location (near the airport and Lyon st exupery station), shuttle bus available to airport
Close to the airport, spacious rooms A little too pricey
Very friendly and helpful staff. Further out from the centre than expected so a car was essential
It was conveniently close to the autoroute for breaking a long journey. It was a shame that the restaurant wasn't open.
The staff is nice and polite. Noisy until late at night, with people going to and fro at any time.Walls are as thin as cardboard: you can hear your room neighbours speak and watch TV. Indeed, not a hotel for businessmen who need to sleep and wake up early.
Location , hairdryer not working ,bulbs not working
Helpful staff and outstanding quality of food
It's guaranteed value as it's a chain - it was clean and the food was good. All in all very good value for money as it's not very expensive
Only hotel available at Pollutec Exhibition Far from Lyon Centre. Taxis around 50-60 €
It was convenient for the Autoroute, and the WiFi was useful. The hotel was secluded from traffic noise. The room was booked for three people, but I had to retrieve a poor campbed from under the double for my son who is 1.97m tall and ask at reception for a pillow, a cup and supplies for the tea making facility, towels etc. The hairdryer didn't work and there was an enormous party of rowdy children....I'm not given to complaining, but you did ask!
arrived at 11.30pm and left by 8.45am so not actually there that long! Beds comfy, showers good. inadequate tea/coffee facilities in each room i.e. only one tea bag in each room (which was for 2 people!)
Size of the appartments and the bed Slightly shabby decoration in the appartment. Unfriendly staff in the brasserie.
I stayed in a studio of the hotel - and enjoyed to have my own little kitchenette - that was very handy as I stayed for more than 2 weeks - the service in the studio is the same as in the rooms - cleaning every day. The choice in the restaurant and in the brasserie was limited - it is probably ok for someone just staying 1 or 2 nights - but not for longer period. Also the quality of the cuisine was not always good - same dish on different days = different quality
There really wasn't anything to dislike about this hotel - good location, helpful and pleasant staff, the rooms were clean, tidy and well equipped and a choice of restaurants. I'd certainly recommend the hotel.
Friendly Staff, Good for late arrivals, Close to main route to alps
staff very freindly. Food excellent and great value for money
freindly staff rooms smelt of smoke - Expensive for type of hotel - expected more from the hotel from expanation on web site at booking
reasonable price, big parking space, acceptable restaurant, clean room WiFi connection requires special registration and nearly no signal of mobile network connection. Breakfast is as poor as most of French hotels.
Clean, comfortable, efficient, modern, excellent safe parking! no
It was clean and efficient.we only stayed overnight for our return flight from Lyon
We have appreciated the modern design of the hotel and the style of the room. The personnel was very helpful and the breakfast was excellent. The hotel is brand new and very clean. I would recomment to stay in this hotel if you need a stop over for catching an early plane at the nearby airport. It is not easy to find the way to the airport if you cross the small village nearby
Excellent room and location for business trip Be aware that the Free shuttle service from the airport (even if agreed a couple of days in advance..) is not working. I had to take a taxi instead.. Bad service and communication concerning just this service.
No food or drink available on Sunday evening.
Very convenient, close to the airport and near to the highway. The room was very nice and I can't think of anything that I missed except my wife.
Close to airport and Eurexpo / large , clean room /parking Restaurant closed during weekend
Great location near to the airport and just off the highway, clean comfortable rooms, responsive desk personnel, easy secure parking. Could use more wall outlets, even in the bathroom with ground-fault interrupters. Shower is quirky in the French way, no possibility to stand under the hose-tethered showerhead and not get the floor heavily puddled with water because of the tiny, inadequate glass barrier ment to block spray.
locality and simplicity no tea making facilities in the room
The food in the restaurant was very good. Sterile environment. Lifeless. Expensive and without any charm whatsoever.
Convenience Very poor bed quality. Visually a very uninteresting location, in fact probably the most uninteresting location imaginable. Phone difficult to program for a wake-up call in English. Resorted to asking staff for a wake-up call plus programming the TV/Radio alarm.
Acceptable quality /price ratio. Hotel is situated among big warehouses. Sad environment. Broken door lock (someone has opened it by kicking in the past).
Cheap and Cheerful. Good Restaurant at hotel. Hotel staff ordered morning taxi for return trip to the airport - taxi arrived exactly on time. In the middle of nowhere. Nothing around, if you arrive via taxi you are stuck at the hotel unless you order another taxi.
Handy to the airport Felt the rooms were small - basically utilitarian but no complaints for one night
The location in proximity to the airport was its main feature. Breakfast was excellent but not inexpensive. One of the rooms labeled "non-smoking" had a very strong and unpleasant tobacco odor.
Nothing They close at 11:00 PM. If you have a late flight (beyongd your control) you are done. Happened to me.
Close proximity to the airport. Friendly front desk. Clean. It was very difficult to find - I was lost for an hour and the front desk did not speak English well enough to direct me.
Warning - Ordered a taxi for the nearby airport at the reception. It showed out to be a no-meter taxi driven by a lady working for the hotel charging me outrageous euro 26 for a 3 minute ride from the hotel. Pushy servants in the restaurant eager to sell. Breakfast selection and quality is great but dinner is not impressive. The wine selction is terrible even if you go for the highest priced. I am disappointed when hotels like this try to use you as they know you are a first and maybe returning client. However I work in Lyon and this treat was not satisfactory. The hotel is your "local host" and their recommendation should be trust worthy inclusive the taxi. I expect to be able to trust the hotel and their recommendations.
Business trip. There as not enough explanation on how to enter and leave the security in the parking lot.
The room was celan, comfortable and close to the shops.
Shuttle service to the exhibition - Friendly personnel My room (bathroom) stunk!
They had forgotten that we had booked a twin room
near to supermarket the wireless was not free,in fact it was 12 euros.the room was the smallest junior suite i have ever stayed in fag burns on carpet and bed cover,cleaner wanting to clean room 2hrs before the checkout time,shuttle bus 20 mins late but good price
Advertised free inter net wi fi when in fact it was chargeable.