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Closeness to airport with ability to leave vehicle.
friendly staff. buffet meal cooked to perfection and free pick up and take back to airport transfers
Location near airport The door security latch was ripped off so room insecure. Other guests made excessive noise to 12 pm with no action from management. Other guests rose at 3:30 (several not just one) and made excessive noise with no action from management.
All the staff were lovely. And they let you use the fitness room early in the morning! (The shuttle from the airport was also about 3 minutes in duration, and they came very promptly once one finds the courtesy phone in the international airport arrivals areas.) It's a wee bit pricey for the quality of the room, but the staff made it an enjoyable place to stay between flights with a beer in the evening and the gym in the morning.
i found that the location was convenient,it has a nice bar and games room for a nice relaxing drink after a days full of shopping and the resteraunt has a great buffet wich i found to be value for money.
The hotel is in a good position, and ideal for air travel. Facilities re bar snacks, sufficient for us. Car parking, a big reason for staying there. No
The Staff was friendly and professional. It was also a great location close to the airport. There was only 1 washer and 1 dryer. 3 or 4 of each would be better, especially with the size of hotel.
Shuttle bus arrived at the airport very quickly after I made a phone call. The room was very clean and beautiful. Big enough. When I get into the room, the window had left open.
Good Client laying in hallway outside my room trying to get service on his computer
Close from the airport. Free shuttle from and to the airport every half hour. Buffet dinning inside. Pool isn't really pretty. Looks old
The shuttlebus service is easy to organize. We like the buffet very much when we arrive, are tired and hungry.
Quality of room. Car Parking. Very good desk staff.
was very happy +++
The rooms were exellent, the beds very comfortable and the room cleaning was also very good. For international travelers that arrive early looking for a bed be aware that there is an early checkin fee of AU$60. There is commercial parking behind the hotel is at AU $15 a night.
It's only a five minute drive to the airport which was great as we arrived late at night. Shuttle service is great This is a new hotel so as you can imagine everything is pretty tip top!!! 50 bucks taxi ride to the city...and there is nothing else around the area. Shuttle service should be FREE...other hotel in the area offers free shuttle service...we got free shuttle service to St.Kilda from airport so to charge $6 per person is a bit rich!!!
the bed is really comfortable and the bathroom is great.
The bed was huge, everything was really new. The breakfast was pretty standard for $25, could be more options.
Closeness to the airport
Room was clean and modern and value for money Insufficient front desk staff meant long delays checking in and out. No concierge staff so had to wait for the busy front desk staff to call a taxi. Hotel is handy to airport but too far from city - taxi was $50+ each way to go into the city.
The hotel was good compared with price. I will stay there next time as the hotel is near to the airport.
The food is very expensive and our experience at eating at the hotel for dinner was not good. Five of us had dinner there and not one of us was happy with the meal, we could not tell the staff as our plates were never cleared before we left.
Friendliness and helpful staff. Easy in and out. Close to airport but with local places to eat.
Friendly reception. Shuttle was convenient. Accommodation very basic for the price. The bathroom needed attention, eg., painting and mould in shower.
Convenient courtesy shuttle, helpful & obliging staff, good location Thin walls - noise from next rooms.
the motel room was clean and comfortable staff were very pleasant and willing to assist with any of our needs we moved accommadation on the second night due to the noise level of the guests in the next room we went to reception and put in a complaint which was dealt with promptly but to no avail so we moved on and recieved a refund without any hassels
A good setting, with close proximity to the airport and good facilities, including flexible ( free ) transfer to/ from the airport. Very friendly and efficient staff. No
very nice room.
I found the motel very convenient for my overnight stay. I really don't know about your facilities or the district as my purpose was to have a sleep and catch an early flight next morning. No complaints
You know what you get with BW Hotels. The accomodation is standard and. I did like Free Wi Fi although it is limited usage - fair enough. Reastuarant on site was really handy and the food was good. Well I didn't know the Free wifi was limited usage at a time.
Rooms are clear Hard to find the hotel
Clean. It was good they had a restaurant there since there was nothing in vicinity to walk to easily. Restaurant was good but a little on the expensive side. Shuttle service was good. Quite a ways from airport to be called an "Airport Hotel". Not much around there to get to by walking.
Close to airport and free shuttle The cost was a bit high
I liked free transfers to airport and the spa bath. Breakfast was good value.
Good clean hotel - But... Look out for the West Waters sign as the Mercure brand is not visible and can send you round the circle, particularly because there is another Mercure hotel in the vicinity. Two rooms we had booked together were at either end of the block - because we had not requested next to each other! No instructions as to how to call the other room using their phone system. Overpriced for what's on offer.
everything so good when i live in this hotel, feel like at home.
It was clean. This was no where near a 4 star hotel. This is a Quality Inn - like Clarion, not like a Hyatt. This was a perfectly good, clean, 2-star hotel. However, I places a bid for a four star hotel.
the hotel is clean and comportable. and the staffs are very kind.
everything was perfect & free wifi in the room nothing
The staff. Hotel Employee at the front desk was lovely. The gym also. Bedding.
they even left a pair of stinky socks on the floor , can not believe that , and the duty manager who dealt with this issues was not professional and make me feel sick of it . the room is stinky .