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Friendly staff, lots of small things thought about well. The room was smelly
Fair hotel with cheap rate near the Lyon Saint-Exupery airport (10mn). Good and quite hotel for short stay. No more staff hotel after 10PM.
Brekfast not served before 7AM
The location was great due to proximity to the airport. We enjoyed the kindness and service of the staff. Although all the rooms were non-smoking rooms, it was inconvenient to have people smoking at our floor.
desighn of room was very nice they took money for minibar from my account which i didn`t use(it happened when I already left a hotel)...but after my pretension money was returned back
Room service food (lasagne & cheese selection) was good and at the right temperature. 1. There was only 1 set of towels in the bathroom so we had to wait over half an hour after calling reception for another set to be delivered. 2. There were no cups or mugs or coffee sachets for the in-room coffee/tea making facility.
My flight out of Lyon was cancelled by the airline and moved to leave from Paris. Despite knowing a week in advance, neither Active nor the Hotel were prepared to bend the non-refundable policy. I understand that's the policy, but there is in every opportunity the choice to adjust the policy given particular circumstances. I did not cancel the room out of my own choice, the airline made the choice for me. In my many years of travel experience most places with high standards of customer service would have refunded the money for the unused room, despite the policy.
New Hotel with all facilities in excellent order. Restaurant was very good None
Excellent hotel for airport transfer. Good connection to the city by tram, but very poor connection to other parts of the region. We visited an international trade fair there and public transport was poor. Taxi very expensive and no shuttle service.
Wonderful facilities and great location. I had an early morning flight, and with young kids, being near the airport was very important. It would be nice to be able to drive a private car to the hotel instead of parking at another terminal and then walking over. I was informed that only taxis could make drop offs at the hotel.
included mini bar, dinner at the restaurant was good, room was very nice light at desk did not work
Brand new Hotel next to airport!
Room, bed, No information about the Hotel's number phone when booking. I must call the Nh hotel in Nice to know the number phone.
Beautiful and well appointed room. Pleasant -- convenient -- close to airport. No wireless internet access. Only available for short period in the lobby. Restaurant was a bit pricey so we chose to eat at the airport.
The Food & Beverage facilities were very good and food quality very good although service was slow. Steak Tartare excellent! Prices good value. Bedroom was a little basic however very acceptable.
Hotel stuff very kind Room decoration a little bit cold, but comfortable
parking, large room, WiFi, nice clean design, good restaurant with large wine card. Outside of city (need of a car), WiFi charged but acceptable cost
Very well appointed with lounge and restaurant facilities on site. Great place to end a vacation and head for the airport. Advertised free shuttle to the airport did not run until 7:00 AM.
Restaurant and suport from employees It is far awaay from Lyon downtown and during the weekends, it is extremely difficult to get anywhere due to the lack of public transportation. Even to get a taxi is difficult. It took me one hour and a half to get a taxi.
The hotel provides enough comfort to welcome anyone that is looking for a quiet and well situated accommodation, right in the middle of one of the biggest business areas of Lyon.
Senior Staff unfriendly. All others helpful and very friendly.
Good staff, good location (near the airport and Lyon st exupery station), shuttle bus available to airport
Close to the airport, spacious rooms A little too pricey
I arrived late to the hotel (10pm) and the staff was very helpful when I told them I had to drop off my rental car at the airport. They sent their shuttle over to the airport and picked me up which really made things simple for me. Staff was very friendly and attentive to my needs. The hotel was nice overall and I have no complaints - like most hotels in Europe the rooms seem small in comparison to what I can expect in the US. Overall great stay for price and location!
Location and price It wasn't clear where to catch the van, breakfast was not included, bar was not open after 11 when I arrived.
So close from the airport, very quiet and clean, friendly staff Quite easy to take the navette from the hotel to the airport, but complicated the other way round. The signs in the airport made us wait at the wrong place
Helpfullness of the staff
Welcoming, good dining room and good food, good shuttle service. Information not quite clear regarding parking facility
Location Shuttle to airport never came - we had to take a cab. Air conditioning unit in room was broken/extremely noisy.
It is close to the airport
Flexible check-in and early breakfast. I had problem with the shuttle bus. The bus went earlier to the terminal than the normal schedule and I was left waiting over 35 minutes for the bus. After a hard working day this is unsatisfactory and I will have to question future use of the hotel.
Close to airport. Clean and basic comfort. Was there in time of national strike but staff was friendly and efficient.
Very convenient, close to the airport and near to the highway. The room was very nice and I can't think of anything that I missed except my wife.
It was clean and efficient.we only stayed overnight for our return flight from Lyon
locality and simplicity no tea making facilities in the room
Clean, comfortable, efficient, modern, excellent safe parking! no
Close to airport and Eurexpo / large , clean room /parking Restaurant closed during weekend
We have appreciated the modern design of the hotel and the style of the room. The personnel was very helpful and the breakfast was excellent. The hotel is brand new and very clean. I would recomment to stay in this hotel if you need a stop over for catching an early plane at the nearby airport. It is not easy to find the way to the airport if you cross the small village nearby
Excellent room and location for business trip Be aware that the Free shuttle service from the airport (even if agreed a couple of days in advance..) is not working. I had to take a taxi instead.. Bad service and communication concerning just this service.
No food or drink available on Sunday evening.
Great location near to the airport and just off the highway, clean comfortable rooms, responsive desk personnel, easy secure parking. Could use more wall outlets, even in the bathroom with ground-fault interrupters. Shower is quirky in the French way, no possibility to stand under the hose-tethered showerhead and not get the floor heavily puddled with water because of the tiny, inadequate glass barrier ment to block spray.
Close proximity to the airport. Friendly front desk. Clean. It was very difficult to find - I was lost for an hour and the front desk did not speak English well enough to direct me.
Warning - Ordered a taxi for the nearby airport at the reception. It showed out to be a no-meter taxi driven by a lady working for the hotel charging me outrageous euro 26 for a 3 minute ride from the hotel. Pushy servants in the restaurant eager to sell. Breakfast selection and quality is great but dinner is not impressive. The wine selction is terrible even if you go for the highest priced. I am disappointed when hotels like this try to use you as they know you are a first and maybe returning client. However I work in Lyon and this treat was not satisfactory. The hotel is your "local host" and their recommendation should be trust worthy inclusive the taxi. I expect to be able to trust the hotel and their recommendations.
Convenience Very poor bed quality. Visually a very uninteresting location, in fact probably the most uninteresting location imaginable. Phone difficult to program for a wake-up call in English. Resorted to asking staff for a wake-up call plus programming the TV/Radio alarm.
The location in proximity to the airport was its main feature. Breakfast was excellent but not inexpensive. One of the rooms labeled "non-smoking" had a very strong and unpleasant tobacco odor.
Nothing They close at 11:00 PM. If you have a late flight (beyongd your control) you are done. Happened to me.
Business trip. There as not enough explanation on how to enter and leave the security in the parking lot.
Acceptable quality /price ratio. Hotel is situated among big warehouses. Sad environment. Broken door lock (someone has opened it by kicking in the past).
Handy to the airport Felt the rooms were small - basically utilitarian but no complaints for one night
Cheap and Cheerful. Good Restaurant at hotel. Hotel staff ordered morning taxi for return trip to the airport - taxi arrived exactly on time. In the middle of nowhere. Nothing around, if you arrive via taxi you are stuck at the hotel unless you order another taxi.
The food in the restaurant was very good. Sterile environment. Lifeless. Expensive and without any charm whatsoever.
Advertised free inter net wi fi when in fact it was chargeable.
The room was celan, comfortable and close to the shops.
Shuttle service to the exhibition - Friendly personnel My room (bathroom) stunk!
They had forgotten that we had booked a twin room
near to supermarket the wireless was not free,in fact it was 12 euros.the room was the smallest junior suite i have ever stayed in fag burns on carpet and bed cover,cleaner wanting to clean room 2hrs before the checkout time,shuttle bus 20 mins late but good price