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The attendant very kindly allowed us to check into the hotel before 16:00. The hotel was quiet and close to the downtown core. Hotels guests are not generally permitted to book in before 16:00h - a great inconvenience. The room was very dirty. There was no dishdetergent nor any dishclothes or dishtowels with which to clean dishes. The dishes were dirty. Hotel users are not likely to bring these items with them, and these should be provided.
We enjoyed the central location and the privacy that the hotel afforded. The staff were very helpful and it was quiet at night.
Information about parking should be clearer because unless i understood incorrectly we were advised that our car with roof box would not fit so we had to leave it parked on the main road outside.
Availability of fridge and kitchenette in the room, good price, locked stroage for bicycles. Location a bit far from the station without a car, although a bus stop was available just outside the door,
Hotel in a excellent position, with off road parking. Staff did not turn up until we had to phone them.
Secure car parking was the reason we used this hotel and that was excellent. It was a gated car park underneath the hotel and and the car spaces were large enough to park a medium sized family car The room was relatively small and the kitchen facilities were very limited-there was no kettle and no large cups or mugs for drinks. There was a fridge and a 2 ring hob. When we stayed the temperature was in the 30's and the lack of airconditioning was a minus.
area it was in Breakfast not available early at 7.30and then couldnt check out at 8am
Good, cheap accommodation for a quiet break in summer/autumn. Surrounded by nice mountain views and friendly pubs and restaurants (so different from Paris!) The beds were quite hard, and although the room had a nice kitchenette there wasn't any basic supplied like dishwashing liquid or coffee sachets (but easily fixed by a trip to the supermarket)
The building and rooms are a little old, minor details like painting not perfect an old TV, small indoor swimingpool, etc. But well located and excellent breakfast
Comfort and good service To charge 18 euros for an ordinary breakfast of fruit juice, coffee and a piece of pastry is outrageous. We had to find alternatives elsewhere.
Good location, plenty of secure parking and friendly front-desk staff. Getting served dinner after 830pm can prove very difficult. The restaurant serves until 10pm, however, because the restuarant is too small for the number of guests one is forced to wait a very long time to secure a table. For young children having to wwait can prove to be traumatic.
We only stayed 1 night but all staff were extremely nice and helpful particularly as I lost my mobile during our time there and they were most kind when I telephoned and they have posted it back to me.Thank you and we would most definitely stay again.
This is not a four star hotel. 3 stars would be more appropriate. The hotel rooms need refurbishing, furniture, carpet , are getting old . Wallpaper is coming off the waal.... Despite that is was a non-smoking room, the smell indicated heavy smoking in the room .
Very well located, close to the Congress Center. Free internet.
The location is good. But that's only the beginning, with hotels... The bed was the worst and most uncomfortable bed that we ever slept in, and the lady on reception didn't seem the slightest bit interested to hear about that. We checked out of the hotel and stayed another two nights in this town, but at another hotel.
The beds were too firm
For a wedding
Friendly, luxurious great place to stay in a beatifull village.
Design, Top service. Everything was perfect. Its longtime I haven't fell so well in a hotel!!! No complaints at all.
A very elegant apartment, well planned and laid out with all sorts of gizmos - living flame gas fire, big screen TV, iPod, etc The apartment is not actually near the hotel. We arrived at a locked door with a note telling us to call them. They said they would be round to let us in in 15 minutes - we sat on the street till let in. The owner treated us as complete morons in expecting to be let in quicker. And was agresive towards us. Not a happy experience and left us disillusioned with he place, even though the apartment itself was very nice.
The hotel is a beautiful (chic, modern, clean, comfortable and on par with North Americans' relatively high expectations standards when it comes to hotel rooms) property located right on the lake/marina and away from the dowtown hustle and bustle. Signs to the hotel were posted in town, which made it relatively easy to find. The front desk staff were not particularly welcoming, friendly or helpful compared to most of the other hotels we stayed at. However, they were professional.
Fantastic location, wonderful views of mountains and lake, close to bars and restaurants, short drive into centre ville, rooms clean, large and comfortable, would definitely stay there again.
It was well situated at the side of the Lake. A marina was oposite which is entertaining for people who like boats. None
Pleasant Staff, good service
Hotel staff was very friendly and helpful. It is not located in downtown but in a very nice location next to the lake and easily accesible to downtown. If I rated "facilities" as regular it was because of the reasons enumerated below. It is supposed to have free internet connection and that is one of the reason why I've choosen it. But the wifi didn't work during my 3 days of stay and it was a real nuisance for me as the main reason of my stay was to work. The minibar was not enough supplied and when I asked for it they told me that that could not happen until next day. So I had to buy drinks at the bar, which was quite more expensive.
Very cosy hotel, situated just on the lake coast. Spa-center is very nice. The city center is not near, but the bus station is in 2 min. The breakfast is simple, but the dinner is one of the best in the city.
The leisure facilities ie pool etc
Good sized rooms, and although a little old fashioned in decoration, they were very comfortable. I wish I'd had more time to try out the facilities as the pool etc. looked great Breakfast was a little disappointing - the tea and coffee were cold and the staff on duty not overly helpful. the option of a cooked breadfast would have been nice.
Free very secure underground car parking. Large spacious room with good sized balcony. Free room safety deposit box. Helpful reception staff who spoke good English. Contiental breafast was extra cost and extremely poor value with little choice. Hotel was clean but generally was in need of a face lift.
well situated near the lake,the restaurants. easy access to the town by car.hotel was quiet and very relaxing.
The restaurant was excellent. The welcome wasn't very friendly, but other staff were nice.
staff for their help and assistance. Cost of dinner - more than the room. re question below - yes but don't eat.
20 Euros per person for the breakfast was far too much, more than 15 Euros can not be justified, also for such a hotel I also expected better foreign language skills.
Its location Breakfast
Room was large and well furnished with a spacious bathroom. Restaurant food was particularly good with an excellent, creative and innovative chef. One of the best meals we have eaten anywhere Difficult to find, final section of driveway hazardous, Room service drinks etc very expensive
Extremely good food, but expensive. Poor english spoken people. Very romantic room. We informed in before our engagement should be at the hotel during our stay. No "extra" from the hotel at all (glas of champagne, extra flowers at our table etc)
Beautitul hotel, great bathroom! Poor selection at breakfast, not great value for money at 15 euros. Facilities to make a drink in your room would have been nice. No shower.
We did not have much time to explore around the hotel or the facilities, the room was very comfortabel and quality of the bed was great. We did not stay for Breakfast but it seem little expensive at 20 Euro p.p for continantial breakfast.
The restaurant was excellent. The hotel appears to be mostly a good restaurant with room attached. This is fine for a single overnight stay but not for three nights. The facilities in the room were poor - no tea/coffee facilities, no note paper, no room service etc. The attitude of the hotel staff left a lot to be desired. The attitude of the restaurant staff was, however, excellent.
Had a great Time - stafdf was lovely - really appreciated the beatiful breakfast with a good choice - loved the poool too !! We will come back !! On a tout apprecie, l'hotel le staff , la petite piscine et aussi le cadre tres roimantique et très agreable !! Merci pour tout , ov va surmente raccomander votre Hotel Andrea - Italie
Nice hotel right in the centre of the town
Design, decocaration. It is really beautiful and in city centre. That staff does not speak English.
The location of the hotel was very good. I thought our room was adequate but fairly expensive for the standard. Plenty of hot water but the bathroom was in great need of refurbishment. I found the bed uncomfortable.
Very central with secure parking, helpful staff, comfortable and welcoming reception area Our room was very small with a small double bed even though it was furnished attractively in alpine style. Breakfast basic, should have been part of the room price. Only one small lift.
Wonderful charm. Free internet use on hotel computer. Highly recommended.
A pleasant, traditional feel and ambiance, combined with good facilities and very friendly staff. Really good lack of a restaurant
Central location, ease of booking No
Excellent location right in the city center of Chambéry -- main attractions and the old city is right at the doorstep of the hotel. Very friendly, helpful staff. Not expensive, great for a city trip weekend!
Although receptionstaff were friendly and helpful, our stay was spoiled by the attitude of the staff at breakfast where we got the distinct impression that we were not specially welcome,
Location Yes. One of our rooms was infested with cockroaches. The bathroom smelled unpleasantly.
Very comfortable bed and good air conditioning. Parking available and convenient for onward travel. Restaurant closed on Sunday night, no information about this available on your site or that of the hotel. On request, reception provided a town centre map and marked the area where restaurants are found. However, most of the restaurants in Voiron are also closed on Sunday night - it would be better that they provided clear information rather than sending us to places that are closed. We did find one place to eat which was open by asking a couple in the centre of town. The proprietor there confirmed the closure of restaurants saying that chefs want to spend Sunday with their families.
Clean and welcoming
Surprisingly nice restaurant with an excellent kitchen! Wonderful, cooperative staff. Very bright, nice rooms.
Room and facilities were excellent. Staff very helpful. Only suggestions would be to improve the lounge,meeting area in foyer especially when guests have to use this area for WiFi access.for such a quality hotel in a good location for business and holiday travelers ( whi do not want to stay in big city), WiFi access in rooms would be big improvement. Otherwise we enjoyed the stay and room was great.
Clean, air condition, next to the highway (easy to find). Free parking. In the family room, there is a small refridgerator, sink, and even a small dishwasher, but there is not any plates, forks, spoons, glasses, etc. So if you want make your on evening snack or breakfast you have to bring your own set of cutlery or buy from a nearby shop. Swimming pool was a bit small.
The rooms were very pretty and the beds extremely comfortable. the outdoor pool was also a bonus No changing facilities for the pool
Pleaseant hotel, easy to find near the highway. Friendly staff, nice swimming pool and good restarant, both for dinner and breakfast.
Hotel was a bit difficult to locate - needed to use car to find places to eat in Voiron.
Good breakfast good location very close to the highway so it was very easy to find very clean rooms The rooms where too small they were one level under the reception no lift I had to carry my laggages and go down few steps
Clean and tidy room, comfortable bed, staff were polite and quite friendly. Double Room felt a bit cramped and the walls were not very thick, making it easy to hear nearly everything in rooms around you.
The service at this hotel is better than anything I have ever experienced. Without exception, the staff were polite, courteous, friendly and cheerful. We stayed one night with our 7-year old daughter and were not charged for the extra bed that was supplied. The restaurant was excellent and the food was very reasonably priced. The location is also very good. Easy to find close to Grenoble and five minutes walk from the major local attraction - the Chartreuse caverns.
The dinner was good and good value, friendly waitress, and was available at a late hour The sliding bathroom door was broken. Extra pillows should have been available in the room
Good value for money. Some furnitures are used and need replacement. Two of my colleagues were moved 2 times to be in a room where everything was functionning.
Pleasant staff and central location Room starting to look shabby with broken light fitting and broken shower unit
Nice place. Smsll room but cosy. Inside the room they offer kettle, hair-dryier, every day cleaning service.
Warm,clean and easy to find. The restaurant open untill 23:00hrs
The staff was very helpful and the hotel is convenient situated for our cycle trip from Switzerland to Provence. It would be an advantage, if there would be a dry space to store the bicycles over night.
The reception desk staff were excellent The restaurant staff were awful.We were shown to our table then ignored for 20 minutes while people who came in after us were served drinks & had their orders taken.We left & found a very nice restaurant in the town centre.
We enjoyed a restful and relaxed stay at this modern, comfortable hotel. Reception was extremely helpful, speaking perfect English and our room was spacious, very clean and well decorated. We look forward to our next visit in 2011.
Very efficient for business purposes. Right size of room and quite. Located near the industrial area but also at short distance of Chambery. Service as it should be, nice people!
The staff were very friendly and helpful. The location of the hotel was excellent. My wife would have liked tea making facilities in the room.
Nice big room. Good place opposite the train station.
Location was great. Breakfast was not included.
The hotel was very convienently located opposite train station and was a short walk to the charming town centre. Staff were very friendly and helpful. Room was nice size and had everything you would need.
Close to train station I felt prices of meals especially breakfast and drinks was too high
Efficient, practical, room clean and comfortable, buffet easy to access, garage convenient Pity there is no restaurant for dinner at the hotel, but room service was available and the restaurant outside was very close to the hotel, so it was not a major problem.
Check-in took less than a minute. Reception staff very friendly and helpful. Room was spacious and warm.
Overall comfort and helpful staff, good breakfast, convenient location
Convenient for Grenoble and surrounding area. Comfortable and staff helpful.
Good location close to motorway. Friendly staff. The food in the restaurant.
Location was convenient.
Children stay free, also it is very nice to see that children do not pay for breakfast, this is an unusual and welcome experience
easy access from the airport welcoming from start to finish looking forward to returning next year unless there is a special offer might return before then...Ronan Twomey
Very family friendly, as all Novetels are A bit tatty and run down on all aspects. Aircon needs to be stronger, breakfast needs to be fresher
The restaurant is fantastic, location, service and above all the food! We were received by a very unpleasant and rude female receptionist. Fortunately she was replaced by very nice and helpfull collegues the following morning and the day after. Our bathroom really needed some upgrading.
The building and grounds Room was quiet Water was only slightly warm morning and evening Comforter on bed not as good as sheet and blanket as you are either too hot or too cool Meals were good in restaurant but seating us amongst a large group made dining unpleasant, we later dined elsewhere. No clean spaces for breakfast available.
The hotel is in elegant converted chateau situated above the valley, with gardens and mature trees. Excellent restaurant, with tables on verandah. Interior of hotel a slight disappointment after elegant external appearance of chateau. Room was a little shabby, although perfectly clean and confortable
A first class place to stay.We would definately recommend the chateau
The view and location was great. It was a charming place. Restaurant and breakfast were expensive.
Very relaxed and comfortable We used this as a stop over en route to the Alps. The room rate was very good value. The restuarant is very good but quite expensive
The chateau is remarkable and historical. The food is excellent.
The Food No hot water in rooms allocated. New room had hot but not cold water, Gave up
Setting and ambiance. no
The restaurant was excelent. Service was "nice". The rooms were a bit outdated.
It wasn't the easiest hotel to find
Could not buy a snack, very impersonal
The staff were very friendly and the room was quiet. I would not class this Mercure as 4 star. It is very tired, and quite a way from both the lake and the city. The food was very average.
Good location, spaceful room. I brought my swimsuit for spa, but they did not allow me to wear it, and forced us to buy sandal according to their rule.. so finally it costed more than 30 Euro/person just to enter spa area! You had better check their rule before going. Room maintainence and restaurant are poor for four-star hotel.
i have stayed in Aix Les Bains before but always in the centre of town. this hotel is a further out and a lot quieter as it is back from the main road, so for peaceful stay this is a very good hotel.
Clean and welcoming. Cot provided automatically (although we indicated that we would bring our own) at no charge. Good stopover hotel. Swimming Pool included in information, but costs 10 EUR person/day. Description generous - playing fields and busy (noisy) road adjacent. Quite a way from both lake and town.
Enjoyed our stay very much, we were made most welcome and everything was spotlessly clean. Our room was very spacious. We particularly enjoyed the violin solo at breakfast - thank you, Philipe! Took a little time to find, but well worth the search!
It's a unique place in the heart of Chambery with parking facilities..Large rooms with antic furniture and paintings. Bathroom is large and renovated. Big flat screen TV and DVD player.Philippe and Edith were really lovely people. Good breakfast..Highly recommended accommodation. Nothing.
very clean hotel with nice antique furnitures.The owner (couple) were very friendly, kind and helpful. Their hospitality were so good!! I would stay there if I visit Chambery.
The peace and quiet!! It was a central location as well. No comment in this aspect.
The warmth, graciousness, helpfullness and hospitality of our hosts was incomparable. The room was large and quite comfortable. The bed was also perfectly comfortable. the bathroom was spacious with two sinks and a very nice shower. The hotel is right in the heart of the old city in a gorgeous old building that contributes to a fine feeling for "place." Can't say enough good things about it.
We booked the hotel for 2 nights, but could stand it only for one (extremely noisy location, no condition, bad chemical smell). The personnel was nice and understanding and refunded us the second nice (and paid some compensation!). So we moved to Villa Marlioz 5 min away,which is lovely! I would keep only the seconf part of this hotel (ARIANA 4*), and simply close this one, as it is not suitable for holidays
Nice clean hotel with good parking facilities, Key to our decision to stay here. Food in resataurant was very poor. Waited almost an hour for main course and was then hard (Duck). Waiters do not speak English either.
no problems the hotel was resonable price clean & friendly. walking distance from aix town centre. restaurant overpriced
Nice clean hotel but How many hotels in this day and age do not have a restaurant or bar This hotel is obviously a summer hotel. It needs to maintain its standards all year round
Confortable room- nice to extend your journey if you like for a special price The staff is not speaking English fluently- the use of the facilities should be for free for the customers of the hotel and open also in the evening
The personnel were friendly. The restaurant service in the sister hotel was friendly but very much cafeteria quality. We were served by five different staff. The minute you were finished your course your next course was served by another member of staff with no time to relax between courses.. The overall experience in the restaurant was appalling. I feel qualified to make these comments as I have had and run my own rerestau
Perfect location for all kind of activity > facilities and service like a 5 star hotel >and should be rated min 4 stars
Just perfect and outstanding > and service superior > do not worry > you are in good hands > and have nice 10 days as we have had > thank you No !
Recent free WiFi is good. Good location for Meylan industrial zone (by car).
All > the perfect place to stay > service superior > presumably the best Hotelin the region.
It's proximity to my clients. Though there was no kitchen open on Sunday when I arrived (7pm), the staff kindly made the effort of getting me a cold plate of food when I asked. WiFi signal was very bad and kept dropping out. There was no pc available to check email which required me to bring my own just for this. Rooms were tiny.
The rooms are simple, clean and comfortable and provide very good value for the money.
Good value for price, convenient location, pleasant and comfortable room, good meals
wireless free of charge Not so mutch choise in the restaurant