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Helpful staff at the reception. Cheerful and inventive decoration of restaurant area, makes the room with it's excellent view very comfortable. Possibly this is rather common in France, but with a shower curtain in the bathroom, the room would have been perfectly equipped.
Very friendly staff, nice interior & exterior design. Magnificent view over the city of Lyon was a nice bonus.
Beautiful site. Friendly staff. Modern and humoresque environment,.
The reception people were very helpful. The nice place and the charm of the well-designed hotel is damaged by the negligence of the (invisible) service. Dirty dishes in a new allocated room or waiting days on top of the fridge in the corridor, which seamed not being cleaned for a while, the lack of any concept for the breakfast and no way to have a nice coffee break on the beautiful terrace prevented us from testing the quality of the kitchen. Dommage!
The Chef. Difficult to find.
My flight out of Lyon was cancelled by the airline and moved to leave from Paris. Despite knowing a week in advance, neither Active nor the Hotel were prepared to bend the non-refundable policy. I understand that's the policy, but there is in every opportunity the choice to adjust the policy given particular circumstances. I did not cancel the room out of my own choice, the airline made the choice for me. In my many years of travel experience most places with high standards of customer service would have refunded the money for the unused room, despite the policy.
desighn of room was very nice they took money for minibar from my account which i didn`t use(it happened when I already left a hotel)...but after my pretension money was returned back
Brand new Hotel next to airport!
Room service food (lasagne & cheese selection) was good and at the right temperature. 1. There was only 1 set of towels in the bathroom so we had to wait over half an hour after calling reception for another set to be delivered. 2. There were no cups or mugs or coffee sachets for the in-room coffee/tea making facility.
Wonderful facilities and great location. I had an early morning flight, and with young kids, being near the airport was very important. It would be nice to be able to drive a private car to the hotel instead of parking at another terminal and then walking over. I was informed that only taxis could make drop offs at the hotel.
included mini bar, dinner at the restaurant was good, room was very nice light at desk did not work
Excellent hotel for airport transfer. Good connection to the city by tram, but very poor connection to other parts of the region. We visited an international trade fair there and public transport was poor. Taxi very expensive and no shuttle service.
New Hotel with all facilities in excellent order. Restaurant was very good None
Room, bed, No information about the Hotel's number phone when booking. I must call the Nh hotel in Nice to know the number phone.
Beautiful and well appointed room. Pleasant -- convenient -- close to airport. No wireless internet access. Only available for short period in the lobby. Restaurant was a bit pricey so we chose to eat at the airport.
So close from the airport, very quiet and clean, friendly staff Quite easy to take the navette from the hotel to the airport, but complicated the other way round. The signs in the airport made us wait at the wrong place
It is close to the airport
Close to airport. Clean and basic comfort. Was there in time of national strike but staff was friendly and efficient.
Flexible check-in and early breakfast. I had problem with the shuttle bus. The bus went earlier to the terminal than the normal schedule and I was left waiting over 35 minutes for the bus. After a hard working day this is unsatisfactory and I will have to question future use of the hotel.
I arrived late to the hotel (10pm) and the staff was very helpful when I told them I had to drop off my rental car at the airport. They sent their shuttle over to the airport and picked me up which really made things simple for me. Staff was very friendly and attentive to my needs. The hotel was nice overall and I have no complaints - like most hotels in Europe the rooms seem small in comparison to what I can expect in the US. Overall great stay for price and location!
Close to the airport, spacious rooms A little too pricey
Location and price It wasn't clear where to catch the van, breakfast was not included, bar was not open after 11 when I arrived.
Location Shuttle to airport never came - we had to take a cab. Air conditioning unit in room was broken/extremely noisy.
Good staff, good location (near the airport and Lyon st exupery station), shuttle bus available to airport
Helpfullness of the staff
Welcoming, good dining room and good food, good shuttle service. Information not quite clear regarding parking facility
Clean, comfortable, efficient, modern, excellent safe parking! no
We have appreciated the modern design of the hotel and the style of the room. The personnel was very helpful and the breakfast was excellent. The hotel is brand new and very clean. I would recomment to stay in this hotel if you need a stop over for catching an early plane at the nearby airport. It is not easy to find the way to the airport if you cross the small village nearby
Close to airport and Eurexpo / large , clean room /parking Restaurant closed during weekend
Very convenient, close to the airport and near to the highway. The room was very nice and I can't think of anything that I missed except my wife.
It was clean and efficient.we only stayed overnight for our return flight from Lyon
Great location near to the airport and just off the highway, clean comfortable rooms, responsive desk personnel, easy secure parking. Could use more wall outlets, even in the bathroom with ground-fault interrupters. Shower is quirky in the French way, no possibility to stand under the hose-tethered showerhead and not get the floor heavily puddled with water because of the tiny, inadequate glass barrier ment to block spray.
No food or drink available on Sunday evening.
locality and simplicity no tea making facilities in the room
Excellent room and location for business trip Be aware that the Free shuttle service from the airport (even if agreed a couple of days in advance..) is not working. I had to take a taxi instead.. Bad service and communication concerning just this service.
near to supermarket the wireless was not free,in fact it was 12 euros.the room was the smallest junior suite i have ever stayed in fag burns on carpet and bed cover,cleaner wanting to clean room 2hrs before the checkout time,shuttle bus 20 mins late but good price
Shuttle service to the exhibition - Friendly personnel My room (bathroom) stunk!
Advertised free inter net wi fi when in fact it was chargeable.
They had forgotten that we had booked a twin room
The room was celan, comfortable and close to the shops.
Business trip. There as not enough explanation on how to enter and leave the security in the parking lot.
Handy to the airport Felt the rooms were small - basically utilitarian but no complaints for one night
Close proximity to the airport. Friendly front desk. Clean. It was very difficult to find - I was lost for an hour and the front desk did not speak English well enough to direct me.
Nothing They close at 11:00 PM. If you have a late flight (beyongd your control) you are done. Happened to me.
Warning - Ordered a taxi for the nearby airport at the reception. It showed out to be a no-meter taxi driven by a lady working for the hotel charging me outrageous euro 26 for a 3 minute ride from the hotel. Pushy servants in the restaurant eager to sell. Breakfast selection and quality is great but dinner is not impressive. The wine selction is terrible even if you go for the highest priced. I am disappointed when hotels like this try to use you as they know you are a first and maybe returning client. However I work in Lyon and this treat was not satisfactory. The hotel is your "local host" and their recommendation should be trust worthy inclusive the taxi. I expect to be able to trust the hotel and their recommendations.
Convenience Very poor bed quality. Visually a very uninteresting location, in fact probably the most uninteresting location imaginable. Phone difficult to program for a wake-up call in English. Resorted to asking staff for a wake-up call plus programming the TV/Radio alarm.
Acceptable quality /price ratio. Hotel is situated among big warehouses. Sad environment. Broken door lock (someone has opened it by kicking in the past).
The food in the restaurant was very good. Sterile environment. Lifeless. Expensive and without any charm whatsoever.
Cheap and Cheerful. Good Restaurant at hotel. Hotel staff ordered morning taxi for return trip to the airport - taxi arrived exactly on time. In the middle of nowhere. Nothing around, if you arrive via taxi you are stuck at the hotel unless you order another taxi.
The location in proximity to the airport was its main feature. Breakfast was excellent but not inexpensive. One of the rooms labeled "non-smoking" had a very strong and unpleasant tobacco odor.
It was quiet and internet worked On the website, it is said that it is close to the airport and that there is a free shuttle. And this is the reason I chose this hotel. However, I arrived too late and left too early to take advantage of free shuttle. The taxi was almost 40 Euro. Next time, I think that I'll stay in a hotel in downtown Lyon.
Simple. essential but well located for Airport acess, 10 minutes with no traffic. Missing any bath curtain for having a shower. Having a shower in the bath tub may result in swimming pool in the whole bathroom.
Staff was pleasant and polite The main reason we booked your hotel was because it had a shuttle to the airport. Though the shuttle picked us up in the afternoon, there was no shuttle available the next morning at 5AM when we had to leave for the airport. We had to pay extra for a taxi.
Staff was nice and helpful: shuttle was not available and the lady at desk worked hard to get me to airport. Limited Hours from/to airport shuttle should be mentioned in your website before you make reservation/payment: it helps in decision making. Internet connection was good Room clean, bathroom, toilet clean....but found couple of hair on pillow!
Friendly staff, resolved shuttle problem satisfactorily. Good dinner at restaurant. I reserved on the Internet, because a shuttle to the airport was available 7 days at all hours. On arrival, there was no shuttle on weekends, which is when I needed to get to the airport. I should have been informed of this. Staff finally sent a taxi with no charge, which helped to resolve the problem.
The room was good They booked the cost for the room on my card twice, not solved yet (5 days after checking in)
Large quiet room. secure parking. Excellent restaurant
Initially, the staff seemed abrupt and disinterested. Later, in the evening they mellowed and it was OK.. I had to keep reminding myself that I has booked a 2 star hotel intentionally. No shower enclosure or curtain. Mold around tub.
Close proximity to Lyon Airport Yes, no help to room and could not find the light switch to light the hall to my room let alone find the keyhole at door to get into room!
Friendly cooperative staff, simple food and clean hotel
Fair hotel with cheap rate near the Lyon Saint-Exupery airport (10mn). Good and quite hotel for short stay. No more staff hotel after 10PM.
Friendly staff, lots of small things thought about well. The room was smelly
The location was great due to proximity to the airport. We enjoyed the kindness and service of the staff. Although all the rooms were non-smoking rooms, it was inconvenient to have people smoking at our floor.
Brekfast not served before 7AM
Multilingual staff were helpful and coordinated our stay and transport to the airport well. Dinners were surprisingly good and a good value. It is a bit remote from most things unless you have a car.
They were quite close to Lyon airport, and offered a restaurant for dinner with several choices. The owners Laurent and Juliette were extremely helpful and friendly.Fast free WiFi in the rooms Very small old TV--not really a major issue.
Place is calm and quite. None particularly.
Close to airport Very hot, indifferent staff, depressing decor
The owners are very personable and helpful! This is a small nicely remodeled hotel. Nice breakfast. Clean updated room. Perfect distance from airport.
Very close to the Lyon Airport, 10 mins on back road. Hotel under renovation, clean basic rooms - good for night stay. Owners very nice, speak english.
Near motorway, easy to find
The room was clean. Next door Canpanille restaurant was nice but had no option after 23h00 to get a meal Bad Bathroom, small and very hard to get a shower. Bad maintenance. The windows was broken and was the only way to get clean air. The soap dispenser was broken. No place to store clothes. No transportation. If you do not have a car, there is no way to get out of the hotel. Very noisy between rooms
The only good point worth mentioning was the meal at the hotel next door. Room was very basic, old and run-down, and it smelled stale.
Good food First room smelled of cigarette smoke. There was a flood in the second bedroom during the night.
Price, cleanliness Electricity went out in the early am, desk clerk spoke no English.
The breakfast was the only positive thing during my stay. First, mind that if you book a room at this hotel through booking.com, you don't get the code you will need for the machine which releases the key of your room, in the case of a late arrival. Past 9pm there's nobody at the hotel to open your door. You will need your reservation code and the credit card to get the key from the machine. Without the code, you need to call an emergency number. second, the hotel is poorly maintained. One cannot expect too much at this price, but there are unacceptable issues, such as the main door having a 5+mm gap when closed, allowing cold air and causing draft indoor. third, the location is quite in the middle of nowhere, and getting to and from there costs you eur 12+ each way.
Close proximity to airport. The fact it is used by passengers of the airport means there are people coming and going throughout most of the night . Also the rooms are very dark with a dangerous luggage storage rack above the bed, which one is warned about, but still it is stupid !
Close to airport, good directions on internet, fast check-in Cigarette burns in the bathroom