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Breakfast menu and the staff there, front desk staff Very helpful and responsive; we were initially in a ground floor room. The slider door could not be locked. The front desk staff were very quick to address that problem. See above: the slider door in our first room could not be locked. We were given a new room, but that should not have happened in the first place. That said, we would still go back there. It is a very comfortable hotel.
The Unique design of this Hotel was spectacular! The beautiful landscaping, and patio, with its great view overlooking the river in Sherbrooke was spectacular. At night the entire Hotel is Lite up as well as the river and the "River Walk" with the Gazebo.It was ideally located in Sherbrooke at the centre of the Main Village.
The hotel is esthetically pleasing and very clean since it is new. It is also centrally located so there are lots of shops and restaurants within walking distance of the hotel. The staff was wonderful! I found that there was not enough lighting in the hotel. Even the elevators seemed very dark. On more than one occassion, I had to help an elderly person with the correct way to swipe their card in the hotel since they could not see very well due to the poor lighting. I found the rooms to be dark as well.
Trendy design...if you like that sort of thing. music in lobby and hallways
Food at breakfast To dark in the rooms and elevetotrs. No coffee machine with coffeee in the rooms. Closet to small, Shower no pressure and was leaking at two connections. No towel for the swiming pool. No info book, pens, paper in the room by the phone. Hotel is using styrofoam plate for breakfast, this is supose to be a 4 start hotel, not acceptable.
The staff were all very friendly and helpful with all our questions and the rooms were very clean and neatly laid out. The rooms don't have coffee makers and there isn't an ice machine on each floor.
We visited during the summer festival that had a fireworks contest. The view from the hotel's patio was fantastic! We liked everything about the hotel
The stay was amazing and joyful, will do it again..
comfy beds, quiet, able to sleep well. outside parking and pool closes to early to my liking. (8H45) I go thr the gym at 7h30 til 8h30 and that gives me only 15 min of pool time.
Proximity of restaurants Cooridors on floors need renovating
Friendly, renovated rooms... new TVs, furniture, etc hallways looked a little rough - ceiling tiles falling down, marks on walls etc.
Hotel is located close to highway,easy access.Located close to restaurants.We had a king room that was well apportioned,very comfortable and clean. Staff at front desk very nice.\ and helpful. If breakfast was better I would give this hotel a higher rating. Breakfast was included with booking and is something that should be skipped.
Close to highway
the view was very nice the carpet were full of dust the sheets were stain the outside pool was dirty full of sand in the bottom and algae's on the side lifeguard saw and didn't do nothing the spa area the cold water bath was yellow at 2 am clients were screaming in the hallway
We liked EVERYTHING. None
Nice lobby, included balcony, breakfast buffet was good. Rooms could use a refresh, paintings in hall sometimes repeat, one of the luggage carrier had air tires lacking pressure. Bed too soft.