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The ambience, the attentiveness of the owners, the setting and the unspoilt nature of the business.
the Chateau was refurbished to a very high standard and the furnishings were beautiful. The owners were lovely people. The food was from the local region and a very high quality. Because the owners cared so much about their furnishings, they would not allow drinks in rooms, breakfast in the room, irons and many other standard things that make a stay more comfortable. To that extent, they did not deliver great customer service. I went to recuperate after an operation but no effort was made to make it easy to relax.
I enjoyed the location of our room and the fact that we had our own front door. The beds were much too small, and the room was cold at night.
First class after sales service. The manager was particularly helpful when we left some of our belongings behind. None to speak of, although a refrigerator in the room wpould have been a real benefit.
The staff were extremely helpful and friendly.
Very clean hotel and lovely breakfast When checking out I was asked to pay cash for the invoice. I explained that I booked and paid on-line but I was told this was only used as a guarantee and payment would have to be paid! In cash because the credit card machine was broken. I found this event very disturbing. I had already paid on-line, the hotel were demanding cash,and I was put in a position where I either accepted what they were saying or we would be in a dispute. not what I would have expected
Rural atmosphere No
No tea/coffee facilities in room - that would have been nice. Very poor value - 6 Euro's - for a continental breakfast consisting of one coisant and one piece of french stick??????????????
Exceptionally clean. Lovely breakfast. Polite and very friendly service from lady staff member. Free wifi was apreciated. Bit of noise from adjoining rooms. Due to laminate flooring, every footstep could be heard loudly.
Very convenient location for us as we were moving to the area and needed overnight accomodation. Very well priced No all OK
No complaints. Good, clean hotel. Would use again
The rooms are well adapted for handicapped people. The reception by telephone when enquiring about arriving late was really appreciated.
Clean room, adequate facilites, just short of somewhere to sit out and relax. perhaps a garden and seating area a bit sparce and breakfast could have had better service.
peaceful location, hotel layout, beds
breakfast is very poor; no salted meal, no ham or cheese or paté in such a country like montpon monesterol it a pity. quantity of sweet meal is just suffcient for a wife! parking, signage correct.
It was a very clean room, well set up for handicapped people, very comfortable bed, we are travelling by bike and they stored our bikes for us overnight. Basic but good breakfast. Quiet rooms. Excellent value for money. No restaurants close by - was 4 k to ride for a meal which is not a problem if travelling by car
Simple, basic room,very clean and ideal for what was required.
facility was new and clean no air ventilation in the bath/shower room.
Hotel restaurant good value for money with excellent service. All staff extremely helpful and friendly. Booked large Room - very clean but basic. Minimal toiletries - no shower caps - no creams - no hair dryer in rooms. Poor quality towels. Hotel location is isolated - Taxi service very expensive. Outdoor pool and tennis court areas in need of some renovation/maintenance
The location is superb, beautiful and so quiet in the middle of the countryside - and yet within driving distance of tourist sites for a day out. All the staff are helpful and friendly. This is a typical French hotel in this price range with no pretensions whatsoever. We felt welcomed and at home right from the start. The food was unimaginative and very variable from excellent (la salade gourmande) to dreadful (do not try the one and only vegetarian main course) and the day's selections were only available on the expensive menus. Children are other pets are welcomed and, as always, some are better behaved than others........ For the elderly there are too many stairs.
To be treated in a polite and first class manner, with exceptional dinning at a magnificent setting in a quiet and relaxed atmosphere .
we had booked for 7 nights, when we arrived the building looked lovely, but when we saw our rooms we were shocked, they were exstemely basic and very small. I had booked a superior double room and this was very poor and was a twin. I also booked a double room, this was also very poor and a twin. The manager offered us another room the next day but it was in another part of the building to far away from our children. The manager was no help at all. We only stayed 1 night and it cost me £600 for the 1 night as they charged a cancelation fee. I will never go back to this hotel and would not reccommend it. Such a shame as the setting of the building is lovely, but the rooms are rubbish.
Beautiful location, friendly & helpful staff, very good meals Swimming pool not heated, no room service, rather plain room decoration and furnishings
Beautiful old buildings and setting, very helpful staff. Horse riding, swimming and cycling available. Although the food was good, it was not of the excellent standard I would have expected for the prices charged.
The peace and quiet, the efficiency of the staff, the gorgeous location
The dinner was well prepared and presented and was of a very good quality. We were extremely disappointed with our room. Even though it was a standard room it was extremely small with little space to move around. It did not live up to the photographs on the website.
Restaurant excellent, beautiful location
Good restaurant. Bathroom, although a good size, very dated with broken handles. Swimming pool did not appeal with all the shingles surrounding it, and not seats/loungers. Could be rectified easily.
lovely food, very helpful staff, good room and swimming pool a welcome extra
We used the restaurant and found the food and service to be excellent. Local specialities - well cooked. Wi fi in rooms was always on and great connection. The swiming pool was small but adequate. Only the rock in the car park which redesigned the door sill of our hire car. It was out of line with the circle and lying down at a lower level having been knocked over! Beware.
the food was excellent! YES!!! the room was not at all a room as you would expect! I told the people there it was like a " servants room in bad conditions!"It was dark, very DUSTY, a very small window, towel storage etc....