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Breakfast is good
Very good internet connection
Everything picky eatter BUT i enjoyed the food nice restaurants
All good we had Jacuzzi on the deck oceanfront.only way to stay.oceanview not good spend the extra special restaurant over rated still perfect but buffet has everything plus some.room service none.like 3 things u can order.hot tub in living room never use cause we had jacuzzi on patio deck.party life ends @11 after that nothing really to do on resort. Do ur research on jamaica history its so sad the country get rob left and right.first off I went to the mountains not just the resort to see for my self.no WATER no where dought over 2 years .mean while hotels and resorts dont pay taxes the airports are run by Canada. So jamaica get no money for resorts or hotels and no money from airports the 2 most major things they have to offer they get cut out...America robs them of they red clay dirt you should see the land where they dug out the clay dirt all over the mountains. (To make cars and metals with the dirt) All they want you to see is the resorts and water...
Sleeping in hammocks poolside, food, bartenders, lifeguards, everyone was extremely friendly & helpful. No partition between shower/wash basins & sleeping quarters (friends trip).
The staff was nice and the beds were comfy The best beach area costs an additional $100/day for a Cabana and the Moonstone restaurant took 4 hours from waiting till receiving food. We also learned a Jamaican minute means about 30-60 mins.
Hot tub with falls was quite interesting There was no freezer in mini fridge. Ackee and saltfish should be available for breakfast daily
Those were the nicest people I have ever met on a vacation! The place was just dreamy and yet fun and the food was outstanding. Didn't get to go to the club but I enjoyed the shows. Some were a little hokey, but they tried to give a little something for the adult and the children. Very good with the kids! Exercise programs were great...I did a power walk which was really a power walk through half of the golf course and a spinning class class and water aerobics....which taught me some lessons to use use in other places. Even the servers were entertaining (Omelet man and stir fry grill.) in my room I got te sunrises everyday. And from various location you could see spectacular sunsets as well. I am definitely coming back and telling everyone. I also believe the stay to be a great deal for all that is included. I loved the water slide and lazy river too. The beach was very nice too! they are expanding the beach area and adding to the facility. Now the beach was nice to me! But we went to Doctor's Cave beach too and OMG! That was the clearest water I have ever seen! It was spectacular. The Hilton's beach cannot compare to this one. I believe the Doctors Cave is a natural beach, while the Hilton is man made.....the difference is clear. They were doing some construction while we were on the beach. That was noisy, but didn't take away my enjoyment. The one of the elevators was broken most of the time we were there which was to me the most annoying thing because it took a longer than normal time to go upstairs and get back down.
Staff was nice. Food was good. Too crowded and too many kids Beach was terrible. Lazy river was small. Air conditioning broke in our room.
Fantastic services staff and the food and entertainment was excellent. Saff, food, service
The staff was friendly and helpful The food was not terrible, but not very impressive. This was our first time at an all inclusive, but it felt like a tourist farm. We felt like products in an assembly line.
Staff was untrained and rude, amenities were not as stated on website, food was limited selection and not good, room had mold so had to be transferred to another. Overall there for 3 nights and was not pleased
This was our second vacation at the Hilton Rose Hall and we were pleasantly surprised to see all the improvements to the facilities. Within the last 6 months they added new balconies to all the rooms, a new beachside restaurant, approximately half mile of additional beach, and appear extending 100 feet into the ocean with a beautiful view of the hotel. Our first trip was with our two children but we decided to return alone for our second trip. Due to the recent expansion, the resort never appeared to be crowded. Since most of the families stayed close to v lazy river pool, the other pool always seemed very quiet and relaxing. We even had a chance to speak to the manager within the next year or two. Can't wait to return with my children.
My girlfriend and I were extremely comfortable from start to finish. Impeccably friendly staff and delicious food and drinks included in the purchase. BEWARE: the Romantic Dinner, wine, and Spa options are deceptively not included in the "all inclusive" purchase, and prices aren't available until you express interest to the concierge. Awkward to find out when you're there.
Adults only and the staff was amazing! The staff was so kind went out of their way for you and always so sweet. They remember you after only meeting you once! It was mostly couples which isn't a bad thing but could be annoying for some. It's a long way from most excursions. It's not a 5 Star compared to American Standards but for sure a 4-4.5!
This was our 3rd visit to the Iberostar Grand and it was equally as successful as the last two. The hotel strives to make your stay as pleasurable as possible and they definitely succeed. The rooms are spacious and comfortable with plenty of closet and drawer space. The bathroom set up with the 2 sinks also a bonus. Our butlers worked hard to exceed our expectations! The selections at the breakfast and lunch buffets are extensive and delicious and the staff will accommodate any request if possible. The staff is friendly, professional, and truly interested in making your holiday as perfect as possible. We hated to leave but will definitely be back next year! The chair situation remains a bit of a problem. Many guests do save their spots at both the pool and the beach and then never use them. This is selfish rude behavior with no regard to the other guests but it's hard to find a solution to eliminate this behavior. It is more of a problem when the hotel is extremely busy. In a perfect world (!) i would prefer an additional dining option for dinner.
This all inclusive, was top rate. The food, room, and butler service were all top notch. My wife and I, attended a wedding on the resort, and the staff did a great job.
This resort was everything we expected from a fine hotel. Everyone on their staff was courteous and helpful, they couldn't do enough for you. Excellent room, clean, non-smoking, and all the amenities you would expect. Great food, lots of activities during the day if you wish to participate, live shows every night in the theater. We will definitely be going back.
My husband and I stayed at the Rose Hall Suites April 25- May 1, 2012. We have been to Cancun several times, and other parts of Mexico. This was by far our favorite trip!! Other than 1 flight delay and a little bit of rain- we had NO PROBLEMS at all. The resort was excellent, beautiful grounds, great food, great people, the beach was beautiful. We had a great time and really enjoyed every minute of our vacation. We will definitely go back!! Take advantage of the free snorkeling at the resort- we went every day and saw a TON of fish, lobsters, rays, crabs, etc. The free snorkeling gear is only good for an hour a day :(- we would have gone for much longer, if available, but next time we will take our own. We reserved the shuttle for the hotel from the airport before our departure and it all ran smoothly, and very affordable! We had a great time and I would recommend this resort to anyone.
This resort certainly fits the criteria of 'paradise'. I found it to be just as beautiful in real life as any picture would have made it seem. Both the architecture and landscaping are a sight to see as well as the layout of the pool and restaurants. Most of the staff, as expected, were kind, helpful, and sincerely friendly/hospitable. The service was excellent, which was a relief, because you certainly pay for it! However, for the type of food selection, music, and entertainment that are offered, the price is very reasonable. We stayed at the Beach resort, the most economical resort of the three, with a 3 month old baby, and the setting of the hotel was conducive to our needs as well as the needs of our baby. Everyone made us feel right at home. I truly recommend anyone and everyone to visit Iberostar Resort for an experience that you will never forget nor regret!!!!
beautifull hotel, pleasant staff would definately go back
Lots of water activities at the hotel, great beach. The buffet was amazing in its variety - lots of fresh fruits, fruit drinks, great vegetable dishes, seafood and desserts. Enjoyed the beach, pool and pool bar. Make your dinner reservations the day you arrive as there always seemed to be people waiting to make theirs. The good news is that they spend lots of time helping you, the bad news is when you are waiting to make yours! Not sure why this takes so long? The beach and pool had plenty of chairs. Watched several weddings on the beach. Water was clear and calm - enjoyed seeing 2 rays in the water which I think is not too common. No peddlers on the beach which I appreciated. The staff were friendly and helpful; however, there was often a wait to talk to someone at the front desk. Was told they would get with me in about 5 minutes to check in; meanwhile, others kept walking up with questions - took a lot longer for them to get me checked in. Need to be patient in Jamaica! Wish they had someone with free drinks greeting new arrivals! Took a day trip to check out 'Beaches' for future trips; also to see the cliff divers nearby at Rick's Cafe. Takes a long time to get anywhere due to traffic. 'Beaches' food seemed very American - fried, pizza, burgers, etc - what a difference from the variety at Iberostar! 'Beaches' lobby had a basket of Delicious apples - that was all the fruit I saw - what a contrast from Iberostar. Sorry for all the food comments but that's important to me on a vacation! It may have different if I was there longer - this was a one day impression. There is an hourly free bus from the Iberostar to a small (about 20 little shops) nearby mall in case you want to pick up some gifts - coffee, jewelry, rum, t-shirts, etc. Less expensive than in the resort. Some will haggle prices. Room was very comfortable - there is a stepdown to the section with the sofa and chairs. May be a problem with very little toddlers or handicapped. Had a room safe which you...
This all inclusive vacation package was by far the best trip ever. The booking was very easy to do over the internet and all we had to do was pack and wait till departure day. After a great flight it was refreshing to find the hotel was only a short distance from the airport and with the expidated check in we were relaxing and on the beach in no time. Our room left nothing to be desired: well appointed, clean, very comfortable bed and pillows, stocked mini bar with an awesome ocean view. By the second day we already knew we were headed for putting on a few extra pounds due to fact that the food was wonderful. Aside from the nightly filet mignon and lobster I enjoyed the selection of local fare which was unique and quite tasty. The staff was so accomodating, always smiling and asking if we were enjoying ourselves or needed anything. We would book this same vacation again and are already planning it.
my wife and I like hotel hopping we visit the Riu in ocho rios , and the jamaica grand only the riu came closed the Iberostar suite is the best.
My husband and I visited Iberostar Rose Hall Suites for a friend's wedding. We had a great time. The resort is beautiful. It is very clean and the rooms are very nice. The balcony is a nice size and we had a beautiful view of the pool and ocean. The food was ok. The Cajun restaurant was good. The buffet was good if you go during the first few hours but if you go towards the last hour there is hardly any food left and whatever is left tastes like its been sitting out all day. The beach is beautiful and very clean. The resort offers free snorkeling, catamarans and kayaking. I missed my children very much but there is free wifi in the lobby so I was able to Skype with them from my iPad everyday.
The staff was very helpful and tried to do whatever you asked. The a la carte restuarants need improvement. The service was slow and they are only partial a la carte. The Japanese restuarant rushed our group out before we could get dessert.
The staff was always friendly and attentive, but the quality of the food and drink was erratic. If four people in our group ordered the same entree, two of them would be acceptable and two might be completely inedible. Drinks at the bars would range from completely watered down to so strong that my wife couldn't drink them. This was the theme for our entire stay. Even at the 'gourmet' restaurant, the food was just 'good'when it was executed well and quite bad when it wasn't. Another down side is that there's not much to do if you want to get off the resort property. Just a couple of tourist-oriented restaurants (Margarittaville) and some high-end shops a very expensive cab-ride away.
Loved staying at the Iberostar. The staff was super nice, the rooms were fairly large and very clean, food was good, there was a lot of entertainment and things to do. Our brother in law went to Montevideo Bay last summer and stayed at the Sandles and paid a lot more than we did for the same ammenities and same star rating. We can't wait to go back!!
The staff was very accommodating. Property is starting to show its age in some areas. Food was ok, but nothing had a wow factor. Rooms were comfortable and the pool/beach area was top notch. Entertainment was ok. Wish they had a craft beer. Red Stripe gets old fast. Disco was just that. Disco. Other all inclusive resorts have had a period of other types of music such as rock for a couple of hours each night which breaks up the monotony. Wifi was lacking. Had to sign on 3 or 4 times a day for some reason and this happened with all of our phones. Resort was pricey when compared to others.
The atmosphere and service The variety of food was limited.
The pool was gorgeous. The entertainment staff and waiting staff were kind and friendly. The photography availability was a perk. The refreshment daily of toliteree was nice. The beach was smooth sand (no rocks like other two hotels, The Suites and the Grand). Rooms on motion detector made for a musty smell and too hot to adjust to. Ants in room. No coffee available during day or night (not espresso).Biggest disappointment was pool closing at 7pm, beach dark at night. The 'all inclusive' was really just the food and drinks. There was no catamaran, surfing, or any water sports free aside from a kayak. You MUST know how to sail or pay a surprising $45 fee for lesson. Additionally, the Wi-Fi cost $45 for one device. This should be free. There's was not much to do on your own after 7pm at the resort, resulting in boredom. The food was better than other places I've stayed, but doesn't fit the bill for anything special. I'd suggest leaving the pool open till midnight, at least. Lights on the beach. Diverse activities daily (not the same). Also, the 'sound system' speakers were terrible.
Staff Internet should be free Not much activities after hours Taxi service on site was way over priced and when you reserved a taxi from off the property, it was a major hassle for them to pick you up. It would also be good if the hotel plays more reggae music around the facilities.
I liked that there was was a game room and a lounge which both had billiards, darts, and foosball. There was a 10 minute intro to scuba offered in the swimming pool which I found interesting as someone with no prior experience. It was very casual and didn't require an appointment. There was also a one hour snorkel + flippers rental allowance each day and a small man-made reef on the edge of the swimming area which I would consider the best of the 'included' offerings. The 'Little River' restaurant which provided the main buffets had a good variety of options and generally tasted good. The staff was generally kind, friendly, and helpful, most notably at the front desk. I found the biggest disappointment to be the overall cost to benefit ratio of the stay experience. To expound on the title: The property was decent but had several quality shortcomings that gave it an ill-maintained feel: The felt on the pool table in the lobby was gouged and loose, only about 10% of the pool cues had usable tips, the direction lights on several elevators did not function, and a wall-mounted lighting fixture in my room was only half mounted and hung at a strange angle. As for the food, I ate at the main buffet most of the time and tried as much variety as I could and though the food was generally good I didn't experience anything great. I also ate at the reservation-required Japanese Hibachi one night and the quality was notably lower than that of the buffet. I had a few mixed drinks at the bars every day and found that they were weak in alcohol, and the taste varied greatly with each bartender. Lastly, the 'all inclusive' label did not apply to most of the snorkel and scuba recreation (except what I listed in the pros) which I found a bit disappointing.
I was very relax in this hotel the staff was nice and friendly
the hotel staff was well above friendly they all worked hard never stopped working always wanted to help you in any way the best resort i ever stayed at the best assocates ever they had a sewage leak at spa every day you had to walk by it to get to everthing at resort the smell was very bad!!!!!!!!!!!!!!!!!!!! you walk by to go eat 5 times aday smell bad!!!!!!!!!!!!!!!!!!! all 6 days and nights jerry barron stayed 8 -28 to 9-3
The fresh fruit juices, jerk chicken on the beach, the water aerobics The lack of available restaurant reservations, by the time we checked in they were all taken for the entire duration of our flight. The food was full of MSG, the buffet was like a shark tank feeding frenzy, dangerous at times with people running every direction and trying to get their food before you. The bar line was always a 10-15 minute wait, even after we tipped the bartenders generously. The pool chairs were completely reserved before 8am, reserved with towels but people were not there the entire day. We never once had a chair at the pool and there were 60+ each time just sitting there reserves but their "owners" we're no where near the pool area. The staff should not allow chairs to be reserved all day long whenever people are not using them. We paid the same amount for the all inclusive and did not enjoy a chair at the pool, a meal in the speciality restaurant!!!! The shops across the street were a rip off and the locals demanded tips for everything. They were not helpful, just wanted our money and were not shy in asking for it. I will never travel to Jamacia or any Riu properties again, this was my second Riu and was worst than the first sub par property.
Jamaica has fantastic weather compared to snow and cold! The beaches were nice and clean. Pool was fantastic. There are many opportunities (+$) available with buses/taxis always ready within minutes to get you anywhere (+$). The food is pretty good but don't expect high quality. You should think ordinary buffet in the US. The only specialty restaurant that you should go to is the steak place. Unfortunately, like the other places, you won't be able to get a reservation even though the place WILL be empty when you walk by repeatedly. So, just go 15 mins after seating and then you can jump right in (done). Except for the steak place, the Italian and Asian food can all be obtained in the regular buffet line so it isn't very special. If you have food allergies/issues, you are on your own. Service everywhere is hit or miss. You'll be amazed by the service and then let down the next hour. I think training would go a long way. The amazing service is pretty much just the attitude of the employee. If you are looking for fun only, this place is great. If you are looking for luxury/quality/food/etc, go elsewhere.
Very friendly staff, good food. New Jamaican smoking laws prohibit smoking on most of the property except designated areas, of which there are only two.
Great service; the staff was very friendly and responsive. The shower was great (poor water pressure is a deal breaker for me). Balconies off every room make great places to watch the amazing sunrise and sunset. I got an ocean view room which was totally worth the extra money. The room furnishings are dated and the mattress felt like it was made of concrete. The food in Rose Hall left a great deal to be desired, especially at dinner; I was expecting a more expansive selection of Jamaican food.
The staff were all very polite. Very engaging
The food was excellent, staff was very professional The smoking / non smoking areas need to be more defined especially for kids and people with respiratory problems.
Proximity to the beach, friendly staff, and cleanliness. The food is not all that great.
The food was lovely and the room was comfy. The staff was very courteous and very polite. The food at the grill needs a little work. I visited there twice and in the two instance the food was badly burnt, not very sumptuous at all.
The service staff was great and very helpful. The rooms were okay and comfortable The food was very disgusting. They really need to ramp up the food service. No type of real Jamaican cuisine. They should compensate me for the awful dining experience.