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Location to ferry terminalsmade, an excellent overnight stop, allowing us to be refreshed for our onward journey. Staff were very efficient. Breakfast choice to suit all tastes. A1++ hardness of pillows. Minor dislike.
nice room, nice quiete atmosphere. Good parking.
everything was easy and relaxing, excellent choice of menu, and very comfortable.
The Hotel is conveniently located and well priced. I suggest that there needs to be reserved parking for residents as the car park was full with cars of people attending a function. The Function Facility needs its own separate access rather than using a route via the Hotel Bar People attending the marquee function smaking and accessing the Hotel via the Bar!
The helpfulness of the staff, everyone was very polite & cheerful. Airconditioning in the rooms wouls be good, particularly as there were 2 functions in the evenings, however, the hotel has a policy of no noise after midnight & we were not disturbed
The window of the room was next to a staff entrance / kitchens. It was quite noisy at times.
Friendly staff, adequate room for price. Clean and comfortable the TV was very poor, not all channels where working and also the movies were not working at all.
Clean rooms. Nice facility. Good internet access. The heater didn't work in one of our rooms.
The meal in Bleriots Restaurant was not very pleasant. Overpriced and not of a high standard.
This hotel was in an excellent position for a stay before catching a ferry. The size of the rooms was just about big enough. The bed was on the hard side. The resturant was excellent both for dinner and for breakfast. All the staff were very friendly and helpful. Booking.com described the room as a "Extravaganza Double Room". I am not sure what this was all about. It looked like a typical smallish double room to me.
Apple raspberry crumble with cinnamon, nutmeg custard...mmmmm! No.
proximity to dover castle and city centre, front desk were helpful and friendly very squeaky floors could be heard from other rooms/floors all night (it is an older hotel)
your bar prices the terrible condition of the metal windows in room 303
Overpriced in view of the accomodation provided.
The helpfulness of the majority of the staff,the location of the hotel and the gymnasium A lady waitress with attitude spilt my glass of wine over me ,brke the glass and I was left to clean it up.She did bring me another glass of wine.She was also arguementative with other members of staff!!
An additional socket outlet to enable the charging of my portable telephone would have been useful [I know that spare outlets exist in other rooms in the hotel - but not in 107]
Proximity to Channel ferry. Food service not very good, top window in room could not be closed to keep out traffic noise, conservatory dining room and entrance badly in need of redecorating. No manager available to speak to about dinner complaint.
Lovely sea front location, so nice to hear the sea at night
The food was good and there was a seaview from the bedroom Breakfast was not included in the price and had to be purchased extra
location needs a lot of refurbishing: separated hot and cold water in the lavatory, very old blankets, very old carpets on the floor (which is under certain slope by the way) etc.
The room was clean and quiet. We were pleasantly surprised that there was no noise from the road which was only a few metres away from our room. Staff at check-in and check-out were very helpful and friendly.
Comfortable spacious room very clean. Some noise from road.
Very good reception on duty,polite,quick & offered to book our table for Dinner which we accepted, as when we arrived they were very busy 30min wait we were well pleased NOT to have the wait Smalldown side two of the main lights outside reception / car park entrance were no working.When walking back after dinner felt unsafe.
Hotel was very clean no mould in bathroom at all !!!
Check in staff very professinal and polite Was'nt in pressed with the mattress on the floor ,but it was only for the night
Hotel very noisy. We did not sleep!
Staff were very good nothing to much trouble room clean and comfy None really
Staff very helpful Walk to restaurant On-line booking did not give option for continental breakfast
Friendliness & accessibility of staff. Their ability to listen and offer helpful information or suggestions. Very disappointed with one member of staff in restaurant. Approach, speech, and attitude made us felt unwanted. We were just numbers to deal with as quickly as possible. (We do understand staff pressure in busy periods but did she really wants us to come back?). My wife does not take breakfast. I do, usually full english without hot drinks. My wife only wanted a cup of tea but this unfriendly person wanted initially to charge for a full continental. This may of course be company policy, but it may be wise to teach this person that in the service world, one can apply such policies with a little tact and not just rattle off that she would have to charge the 'continental breakfast' rate for a cup of tea! We did pay for the tea by the way.
It was warm, comfortable and well situated for the ferries. The staff were very helpful and extremely pleasant. No complaints whatsoever.
Comfort in the room
The hotel is directly located at the ferries, so very good location. Altogether: Standard Budget Hotel. No specials! Be Careful: Little bit tricky shower with changing water temperatures. Don`t know how to get a constant temperature.
Comfort and rooms and menu offered for lunch and dinners No
Proximity to the ferry terminal Bedroom was very cold and couldn't get the heater to work
the rooms were too colsd and didnt get a good nite sleep as the poeple above our room kept us awake
staff were friendly and helpful - room was comfortable and spacious the service in the restaurant was quite poor. They were busy but we had to wait over 40 minutes for a child's nacho starter and a further 30 minutes for a dry lukewarm burger. Not a good meal to say the least
Very clean, staff were very helpful The family room was a double bed and 2 mattresses either side on the floor. I felt that there should have been proper beds at least.
Location and restaurant were outstanding. Staff, especially in the restaurant, were friendly and very helpful.
Staff on reception very welcoming None
Friendliness of reception Awful noise of other guests
comfortable bed pillows too soft
,breakfast good, front door locked untill 4pm inconvenient,room very cold heating not turned on till late afternoon,television does not work very well no sound on some channels,was told couldnt do anything,?could not recommend
Friendly, welcoming staff -
The hotel itself is very nice, good rooms Bit disappointed that the restaurant was shut otherwise a good stay, clients do need to be aware that it seems to be more or less unmanned from 9 pm ( which I consider early as I work out of hotels more than 3 days a week & most are fully functioning until the early hours, both here & in europe in my experience) offers Wi Fi apparently but we were not told about this which was irritating as I was working trying to send e-mails until well after 10 pm
Comfortable, spacious accomadation, quiet but close enough to walk to the town centre facilites. Ease of booking in and leaving inthe morning.
Very freindly, quiet area, got a good nights kip Nothing
my wife and have stayed at this hotel before and we were pleased to say that it was as good as ever
Good single rooms which are difficult to come by. Hotel was in a good position and central Nothing
The owner was very welcoming and settled us in before taking our breakfast order for the following morning (I opted for the excellent cooked English breakfast, not included in the price but well worth paying a little bit extra for), as was the porridge). The castle is just a short walk away and there is an excellent pub round the corner which does a good meal (but don't worry, it's quiet). The rooms we had were spacious and comfortable, with ensuite shower and a tea tray for a morning cuppa. You can also leave your bags there on check out day and collect them later. I went with my family and we thoroughly enjoyed our stay. No complaints, it was excellent all round.
friendly,helpfull and the facilities were excelant
The room was excelent, very tastefully decorated the breakfast consisted of only coffee toast and marmalade, no OJ or choice of bread or jams
Easy access from main road.Plenty of parking. Excellent food at Beefeater next door. None
that it was 5 mins from where we needed to be and although in amain road it was very quiet. our tea and coffee tray was not replenished after our first night but after reporting this we were given everthing we needed. Very helpful staff.
Hotel was easy to find, plenty of parking, facilities were good, and the staff were outstanding. Breakfast provision the following morning was good, items were cooked to order rather than being left out for self- service. The hotel is superbly situated for both Dover and Folkestone. Noise is easily transmitted from upper to lower rooms if the people in the upper rooms are inconsiderate.
was not to much nose from the outside
Everything good Breakfast - can't make a decent cup of tea with water from a flask - it's got to boil!
Quiet and comfort
Close to ferry port
The beds !!! and the pillows !!!
Pleasant staff Enjoyable meal in The Plough Minimal provision - no telephone, no biscuits, no complimentary bath/ shower stuff, minimal coffee / tea stuff. Nowhere to sit - family room booked for single occupancy (only offer made), well in advance, all beds made up.
location and the way the staff wanted you to be happy it was all good
good hotel easy access to ferry port
The rooms were nice and spacious and clean and the bed was comfortable. It was cold and the heating did not appear to work. The shower over the bath was not working, many of the light bulbs were not working and the sofa's were uncomfortable and there was no fresh milk in the fridge for tea/coffee which we would have expected for 100 pounds per nightl
excellent friendly owners, very well presented rooms
The staff were very pleasant and helpful, the bed was comfortable and the food was great.
Friendliness and willingness to deal with shortcomings (e.g. heating) very quickly. We experienced one of the most comfortable nights sleep away from home. The bedroom was somewhat dark which could be rectified with a brighter choice of colours (ie matching pale jade ilo gold wall covering) but this did not detract from the overall comfort.
The staff were great, very friendly and kind. The hotel was very cozy, warm and welcoming. My husband and I stayed there for one weekend night for his birthday and we really enjoyed it. I asked the reception to arrange some birthday balloons and cake in the room before our arrival, and I should say they did one excellent job!! That was really sweet. The nature around the hotel is incredible, especially the beach which is like 10-15 minutes walk. The food was amazing, and specially the English breakfast!! This hotel was one of our best trip experiences ever.
Even though not far from the city centre of Dover this hotel is located in a very calm village with great views. The restaurant is good. The bathrooms are not in line with the level of the hotel
helpful staff, excellent evening meal and good location
Staff were very polite and nothing was too much trouble. The food was excellent. Slightly noisy in the latter part of the evening with other people banging doors and talking loudly when we were trying to get to sleep, but nothing to serious to complain about.
Helpful staff, comfortable and nice breakfast.
The hosts were friendly, helpful and informative. The rooms were clean and well decorated. The breakfast was small but satisfactory.
Great breakfast and good location
Staff were helpful and the room was clean and tidy and roomey
the rooms were very spacious and comfortable.staff very attentive excellant all round
Family room was a good size and very light and airy. Good location. Proprietors were very friendly and obliging Car park is a little tricky to access but once in your car is safe
The owner Tassos and his wife Andrula were excellent hosts with a great sense of humor coupled with great service. I would stay at this hotel again if for nothing else to practice my Greek.
Friendliness of staff and parking. Full breakfast not served before 8:00 on Sunday. (We had the 08:15 boat to catch).
Friendly staff - good breakfast. Room clean and comfortable enough. Decor from the 1970s. The whole place looked a bit tired. Felt like it should be called a guest house or a B&B rather than a hotel
Staff were very friendly and helpful and breakfast was great Only thing was that the decor & linen was a little dated
Laz and Des the proprieters were very friendly. we had a super room and the breakfast was excellent. The guest house was also very well situated for the ferry. We will certainly use the Norman again whenever we are in Dover.
Hotel extremely clean an welcoming. Everything was spotless and nothing to much trouble for the owners they made you feel at home. Would not hesitate to use this guesthouse anytime Nothing bad to say
The hotel is really nice unfortunately we had to leave early and they wouldn't make us a breakfast at 5 in the morning for us so that was a little disappointing but very nice people and nice big room it was nice because we had 4 of us to a room and the floor offered another bathroom from all of us so we were able to all get out quickly in the morning!
Nice big comfortable bed, upgraded to a better room with sea view. Sash windows faulty.
I thought all the staff were very friendly, breakfast was excellent. We had a superior room which was clean and comfortable.
We stayed in the cornwallis family room it was large and had a very comfortable bed, lovely bathroom, being on the beach was lovely for an early morning walk. the staff were very pleasant. the manageress asked if we enjoyed our stay which was a nice touch. The view from our room was into the facing building and street and was not very nice. our friends stayed in the captain parker room which was directly above us and it was very poor compared to our room, which was the same price. Their bathroom was awful and only had a shower which had no hot water and they had to get maintenance to sort it out. the water went everywhere in the bathroom. their room was claustrophobic. However the manageress did discount it for them.
Everything in the room and bathroom was immaculate. Staff were very helpful and friendly. Absolutely nothing.
The balcony room overlooking the sea and the fact that breakfast was serverd on the blcony at no extra charge. The staff were very friendly and the bath in the room was extremely comfortable. It was great going to sleep listening to the waves. The bathroom was a bit cramped and it was hard to sit on the loo as a result
Very comfortable and friendly
we had our wedding there and everything from the staff to accommodation was fantastic very professional and relaxing experience if anything the food for a couple of guests was not to their liking but cant please everyone breakfast was superb
People very helpful and friendly. Bad water stain on wall and ceiling (overflow from upstairs bath?). Staff said they had no authority to arrange new painting. The room was 'Collingwood'. Otherwise, four-poster; sea view; all good.
The staff were very helpful and friendly. The bar / restaurant was pleasent and served very good food. Room was what is expected for a familly room - actually better. Like other people have mentioned, although understandable when you arrive, the fact that you used a council car park (right next door, so no real problem), but we arrived on a Saturday so it was extremely busy. Some parts of the hotel could be spruced up a little - lick of paint etc.
Comfort, seaside themes, books available. Homeliness Undergoing some necessary maintenance and redecoration.
Good size lounge where our friends and relatives could wait whilst we were getting ready. Staff very friendly. Good sized rooms. Only one room had en-suite. The Bathroom facilities were not very good for those without the en-suite.
Close to town centre and on the sea front No decaffeinated drinks available. No alternative to orange juice at breakfast Evening restaurant not open No parking facility or consessional parking ticket and little help in identifying free places to park. Staff could have been more welcoming.
breakfast Shower & Toilet facilities poor
breakfast excellent no toilet paper in communal toilet on my floor. only one roll in toilet downstairs which was about to run out! dirty sink in room
friendly staff,good food