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In essence it is a very good hotel. It has everything you want. During our stay the internet was not working and the restaurant was closed. Of course this should not be a problem but when we confronted the reception, together with the incorrect prize of the room, they started to behave unfriendly and unprofessional.
Convenient Feel we need to upgrade to get a better room
Staff was very friendly and hotel right across from train station Not particularly clean, window opened to alley with birds roosting and major noise from ventilator or some othr machinery....no screens...it was hot so we had to have the window open
The owners where very kind. The place is beautiful and they treat em really well.
location in proximity of the railway station
Great location across from the train station and short walk to downtown and pedestrian shopping area. Short cab ride to board riverboat cruise. Wonderful staff service and room service too!
Quiet, good location Nothing
It's perfectly located for an overnight stay when driving from south of France to Calais. The refurbished rooms are a great improvement. We had dinner at the hotel which was fabulous and all the staff were friendly and very attentive. Would certainly recommend it for an overnight stay. It's a little difficult to find as it's not right in the centre and Chalon Sur Saone is disappointing.
The staff very friendly with our room ready prior to our late arrival. Very helpful The triple room (Family room) was made by adding a very little bed. The restaurant closes early with no chance to have room service.
Superb location and spacious room. Very kind and helpful staff. Some noise from the train station, but not a nuisance.
Secured parking in front of the hotel Do not book privilege rooms, you get only 4 soft drinks and a different shampoo for the higher cost. All rooms are the same. The hotel is quite noisy from inside the hotel, close the light and look from your room to the corridor, yes you can, there is door gap or split that is big enough.
The staff, the room, bar & restaurant wre excellent. On a five night stop over around France this was the best hotel we stayed in.
The breakfast: lots of variety and always well filled. Friendly staff. Nice, comfortable and clean rooms and bathroom. Ideal for a short stay if you are travelling through France. n/a
very friendly staff, well sized rooms, clean. Even though no closed parking, but parking is monitored 24/7 by means of cameras, and guard walking over parking frequently.
The staff were friendly, professional and exceptionally helpful. The restaurant far exceeded the 3-star rating.
Close to the motorway, quiet rooms, plenty of parking space, discrete communication, correct informatuon on alternatives and traffic. Location not well indicated, rather out of the center of town, and no dinner offered on Sundays - which contradicts the tourist information brochure of Chalon. the pasta-alternative can hardly be serious.
The Hotel was clean and comfortable with a modern feel.The staff were very attentive.
Convenient access close to highway, free parking, free internet what actually worked well, clean room enough size for single traveller. Pretty old bathroom equipment
Really close to the A6. Fair value for money in a ver 'standard' place; but adequate for a one night transit stay, which was the purpose of the stop. 'Private' parking all but secured. Anyone can enter this outdoors parking lot.
The fact that check in is open 24hrs is a huge advantage for travellers when they may be experiencing delays. The restaurant seemed to be expensive
Excellent room with good facilities. The restaurant service and food were excellent and good value for money.
Very accessible, neat and tidy. Swimming pool always a plus
Location to Autoroute was excellent and easy to find. Food was good and affordable.Breakfast was had a variety of choices.
bed, eating, friendly people no
The location was great and the room was spotless and large. Everything was as advertised. The dining room was not up to the standards of the hotel.
Very nice, large, clean room. Bathroom was very clean and everywhere was very spacious and tidy. We were impressed by the location and the style of the hotel. I cannot think of any bad points.
It's right by the motorway junction and easy to find. There was a large, free and well lit car park.The staff were helpful. The room was clean and had a very comfortable, large bed. The swimming pool was a pleasant bonus. Breakfast, although €7.50 p.p. was generous and had many excellent choices. This hotel isn't in the lowest budget range but represents great value. Nothing at all.
Great service and friendly staff
easy access from motorway booked hotel after seeing ibis advertising new rooms. was offered old rooms which were in a poor state of repair and smelt of smoke.
No fuss accommodation - good fod served at reasonable rate. No english TV
Comfortable and quiet cooling system.
During the hot weather at the time of our visit, the air conditioning was a definite bonus.
Easy access from motorway. Internet access. Restaurant on site. Not a single electric socket in the room - had to plug computer in the bathroom sovket - and so could not charge the phone sat the same time
Ity was quiet, the staff were friendly and we enjoyed our overnight stay.
Restaurant staff were good - professional and hard working We booked three rooms - two twins and a triple. We got two doubles and a double with a camp bed? This is basically not what we booked - not sure why this was therefore offered, but not a major problem in this case.
It was easy to find from the Highway. The room was well cleaned. The Kitchen was not prepaid for all the wisitors freyday evning. They were sold out of different thing at the menucard.
I'm spending 50% of my time in travel. This was my first stay at Campanile and probably my last one. I booked 2 rooms (we were 5) and when I arrived late (after calling the hotel to inform of late arrival) they had only one room. They finally found 2 rooms but very far from each other (which is not easy with children). The bathroom of one of the room had nod been cleaned, there were no sheets on the pillows of both room, in a room for 3 we had only 1 towel and finally when we had to pay the asked me to pay a higher price then what I had on my reservation ....in one word worst experience I had in hotel
A room presented as "triple" was really a double plus an extra bed... Consequence: a baby crib I asked for was not available. They didn't even know about it!
Position and Free Parking! Value for the money. Too expensive for the category!
It was nice and quiet and yet in a vibrant part of the town, close to the Historic centre. It suited our purpose as a stop-over hotel.
The interior designs were very nice and the owners were very hospitable. Also, there was a comfortable atmosphere, which made me feel at home.
It was like staying over at the house of your parents; everything felt cosy and familiar right from the start. The staff was very nice and helpful and made you feel right at home. It is a very quit and relaxed place while still being about 10 minutes walking distance of the city center. When we arrived at about 16:00 there was no hotel staff around and the door was locked. We were let in the door by passing hotel guests who knew the entrance code on the door. After about 15 minutes waiting in the lobby a teen girl passed the lobby who turned out to be the daughter of the hotel owner. She was gracious enough to help us out but was at first totally lost at how to do that as everyone she called for help didn't answer the phone. After 10 minutes of frantic calling people she got her mother on the phone and got us into our room. About 15 minutes later the maid / receptionist / nice woman in charge was back and approached us with all kinds of apologies.
The suite was superb and the staff were excellent. The manageress even brought us up a tray to our room with an excellent bottle of wine and some nibblies after our long drive from London. We were running late the next morning and didn't have time for breakfast, so she made us up another tray with pastries and coffee - she was exceptionally helpful and friendly. We went to the Sphinx restaurant for dinner - they don't speak english, but it's not hard to figure out food on a French menu and we had a brilliant meal with a very tasty bottle of local wine. I didn't like being charged for parking and I thought breakfast was included, but turns out it wasn't - there was no mention of a breakfast charge when the manager showed us where it was served, so I just assumed it was included.
The hosts are very welcoming and helpful, and the hotel a very good value for the level of accommodation. Breakfast is the best buffet we encountered in France! Easy walk to the heart of city. Without a gps, it would have been hard to find--but no problem with our Garmin. Then again, that's true of many of the best lodgings across France!
The owners were very helpful and even took us to our ship on Sunday morning. In fact, the husband drove to the new Hertz location to lead us to drop off our rental as they had moved and not informed us of their new location.
their kindness and quality of service, cleaness of the room may be they can change their TV
Great bathroom Very poor bed.
It is an old-fashion hotel with nice atmosphere. The room was comfortably silent due to double doors and windows. Maybe slighly worn out, but just a little bit. It is on the borderline between being 'hotel with atmosphere' and 'hotel in need of refurbishment'.
hotel was nice clean and classy. We ate at the restaurant and the food was excellent. very subdued atmosphere. Close to the old part of town.Bed was comfortable. Except for one person the staff was very helpful and friendly. Breakfast very overpriced. There were no coffee or tea making facilities in room, which we are used to travelling in Canada and USA
The room was very clean and comfortable (many rooms have been re-furbished since we started using the hotel several years ago). The restaurant has always been of good quality in our experience. The staff at reception and in the restaurant have always been very pleasant although they are obviously not comfortable with speaking English. Between their English and my French, it was not a problem. Nothing at all. We are regular guests due to its loaction.
i recently stayed in another Best Western and really enjoyed the value for money. This was not the case in St.Regis as the room looked very old and tired.
It was very quiet for sleeping The bed was not very comfortable
reception staff - very efficient, very kind - value added.
Room was very comfortable
Hotel staff excellent and very helpfull.
very very small room, barely possible to move into the room, the bathroom is very small and uncomfortable little bit far from the centre. there was heavy smell of cigarets , although there is sign everywhere not to smoke !!!
Check-in possibilities 24/24 Really narrow room
Convenient place to stay near the motorway.Next door to a Campanille for dinner.
Easy access from the motorway. Easy booking in procedure. Secure car park close to facilities.
cheap, close to the motorway. The rooms all smelt strongly of cigarette smoke, one child and one adult both got bitten during the night by bed bugs or fleas,
Friendly helpful staff., Difficult to park car and caravan even though advised by telephone that this would be fine.
Convenient to major highway
easy to find, practical, value for money although I am a smoker, even I thought the room smelt too much, and my family felt even stronger about this. Next time I will book a non-smokers room.
Flexability and the opportunity to explore Chalon sur saone during the journey home from Spain. It provided the essentials after a long drive; clean sheets comfortable bed and shower Disturbance from adjoining room. People watching their tv until 3am. We had booked two rooms but were spread apart. Attention could have beeen given to placing families together and attention should be given to sound proving walls
Very good location, straight off the motorway at Chalon Nord. Family room available. Very helpful staff (manager) who spoke very good English who was particularly accomodating to our friends who arrived late because of car trouble. Tea / coffee making facilities in the room would have been nice.
The staff kindly rescued and kept a very ragged dolly which my daughter left on the grass in front of the hotel the night we stayed. We called back on the drive home 2 weeks later, and they had looked after her, despite her appearances!
The hotel was clean and the staff very helpful and friendly. In the bathroom it could do with some work on some of the fittings
Extremely convenient to the motorway as we were travelling to Switzerland. The room was too hot, and had no hair dryer
It was a convenient stop for my travel itinerary
Very close to town centre, no worries about driving.
We were made to feel extremely welcome and nothing was too much trouble. Loved it and would stay again if I ever find myself in Chalon (my favourite town in France!).
The Receptionist was very helpful. Lovely rooms Good breakfast. Good position
great staff, speak good english,good position will probably use again
Helpful staff particularly regarding knowledge of Chalon
proximity to old town and river
Really old building and parts looked as if they needed some care, but it didn't matter. Thoroughly nice comfortable stay.
Room was guite big and wide. We like that hotel was personal. Wi-Fi was working poorly into room. The room has no wall sockets.
hospitality of receptionist prefer pillows to bolster
This is a really beautiful period building, exquisitely furnished and decorated in a typical French classy style. Everything was in the best possible French taste, and it would be perfect for an expensive romantic weekend for a couple of gourmets. The food was superbly prepared and served, with some delicious touches of refinement and delight, We thought we booked bed and breakfast at a 3 star overnight stop. Instead we were booked into a gourmet restaurant with exquisite rooms. Dinner was at least 50E a head, and they wouldn't recommend a bottle of wine at less than 48E. It cost 3 of us over £400 for one night, we could'nt go any where else to eat as it was out in the Styx. Then they charged us for breakfast separately. It wasn't what we thought we'd booked.
Friendly and welcoming hotel, in the middle of the Beaune countryside, easily found with Sat-Nav, but maybe difficult without. Excellent meal but my only complaint would be the lack of an affordable wine with dinner. Saying that I will definitely stay again and strongly recommend it.
Located in the centre of a farming area this Hotel would have been a Mill at some time the stream still has the gates to redirect water. The restauarant has a fine wine cellar and food to match. A nice place to stay.
Rural Location, Goumet Menu, Extensive picturesque grounds Menu selection did not change daily
Butiful location, a lot of historical charm, nice dinner. breakfast is awful, coffee tasted like water, nothing to eat, do not recommend anybody to include in their booking breakfast.
It is a very beautiful hotel with comfortable and cosy rooms The meals were not good and extremely expensive. Everything was quite expensive. The staff was not helpful and not at all nice. The impression we had is that they tried to "sell" us alll kind of services that were not included in the room fee (which was already quite expensive). When we were about to pay the bill, they tried to make us pay for breakfasts we did not eat and for drinks we did not have.