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It is a lovely setting and the grounds are beautiful. The outdoor seating in the restaurant is very nice. The room was large and comfortable. Staff were friendly. The food in the restaurant was very good. The housekeeping was substandard for the quality of the facilities. We had to go to the front desk to request and pick up refills of coffee and tea supplies for the second morning of our stay. Some of the dirty towels were not replaced. It would have been helpful to have a second waste basket in the room. It would also have been helpful to have a small mirror for personal grooming that could be used without having to bend over a counter to get close enough to see. Some of the food set out for breakfast ran out and was not available for the last hour of the breakfast.
Clean and no tobacco smell. Fresh towels and supplies every day. Pleasant welcoming receptionist. Not really. The only thing I would have changed was to have brighter lighting.
very clean room and nice to have fresh coffee, juice and muffins in the morning.
Very very clean Nothing
Large room with a fridge. Pleasant grounds with an outdoor pool though we didn't use it. Walls are very thin and you can hear the TV from the adjacent room.
I have stayed at the hotel previously and over the years they have upgraded the property. I think it has gone from adequate to nice.
The motel was exactly what we expected. Not pretty or interesting but serviceable, clean and easy to use at a fair price. When we are in Stratford we hope to use the room for about 10 hours most of it asleep so safe,clean and quiet are what we want. The bed was only OK with foam rubber pillows but not a big issue.
Beautiful setting,lots of amenities. Staff was very friendly and accommodating. The train! It was very close and loud. Thankfully it seemed to stop by 10 pm.
Owners were welcoming and informative, property is lovely, among trees a bit away from the town, but definitely worth it. Bikes available on loan, areas to sit near the lake in the evening. Trail was buggy, but just a fact of the weather
I wish I had more time to stay! We stayed in one of the little cabins and it was adorable. Everything a guest could need was supplied. Umbrellas, even a bag of popcorn! Very clean and comfortable.
Location was very serene and rooms very clean. Complimentary breakfast was wonderful. No
Very nice hotel with an excellent staff. Rooms were clean and comfortable in a nice wooded location yet not far from town.
Location and very nice breakfast. Very nice grounds-but due to a lot of rain-walking trails not in good shape. Only the price.
The hospitality of the staff. The pleasant outdoor places to sit, eat, read, etc.
First and foremost, coming from a wooded area ourselves, the setting was beautiful and offered so much more than any hotel we have ever booked. Trails, campfire, atmosphere. Overall, what is most important to both of us is cleanliness. Super clean!! No negatives.
If you're there to see the theatre, the hosts are very well informed and connected to the theatre, so they're a good resource. And the house is filled with theatrical paraphernalia. It's advertised as a dog-friendly place, but they don't tell you until after you've booked that they have two large dogs. They were well-behaved but it might be a surprise to some people.
it was affordable. newly renovated bath, new carpet and windows. I couldn't open a window. The breakfast is minimal and you have to leave the room to get a cup of coffee
Clean with friendly staff Room nicer than out ward appearance.
Close to Stratford Festival Theatre. There was a smell in the room - possibly urine.
Clean, well located, friendly and helpful staff.
Clean, attractive bedding. The outside could use some curb appeal. It's a basic motel that has been maintained fairly well with updated bedding. It was reasonably priced and satisfied our needs for our stay.
Though I had booked a room with 2 beds. When I got there, it was 1. Staff quickly gave me a room to my liking. TV did not work
Overall it was clean and tidy. desk staff was very friendly Yes the hotel is outdated but the cleanliness of the place made ut worthwhile
The mattress sagged in the middle. There was no timepiece in the room. Annoying that the electrical outlet at the bathroom sink is switched off with the light.
Clearly a busy place with a great friendly and responsive staff. If your going to the Festival theatre it is ideal situated. Hotel is clean and well laid out. Noise from the heating/air conditioner and the windows do not open.
Very friendly and helpful staff from the front desk to the restaurant. The rooms are large and comfortable. The food is very good and it is just a 5 minute walk from the Festival Theatre where you can see your favorite Shakespearian play! No!
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This is a very fine hotel: Free parking, Free wifi, high quality sheets and towels, large rooms, flat screen tv, fridge in room, comfortable bedding. A friendly staff, and an on site restaurant complete a very satisfactory experience. Everything was good to great!
We enjoyed our stay at this hotel. We were very impressed by the quality and price of the restaurant as well.
Walking distance to Festival Theater
Helpful and friendly front desk person Price was too expensive
large room and located close to all the theatres plenty of free parking
Staff were great! The hot tub had too much chlorine which hurt our eyes with the fumes. Received a lot of calls that were not for us...disrupting our sleep. We unplugged the phone the second day.
the cleanliness and staff they should check out their sinks and showers for clogs once in a while, ours was plugged with black stuff coming up
The proximity to the Festival Theatre Best Western advertises that breakfast is included in your stay, this hotel however they charged 10.99 for the buffet breakfast.