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Poor service on accessing tghe car park - had to phone from the car to gain access to the facility even after booking in
Made to feel very wlecome nothing too much trouble although we didnt speak any french the staff were very helpful in english
Friendliness Didn't clean up a spill on the carpet after the first night
The staff were very friendly and the partner restaurant good. The underground car park was a bit of nightmare going between the two floors as the ramp was very narrow on the bend and is very tight for a mid range saloon (which was brand new and so we didn't want to scratch it!!)
It was clean and comfortable. The staff were helpful. The cost of the breakfast was ridiculously high. It was not a good value. I also feel that during the period we were there, all the hotel prices in the city were inflated somewhat.
We stayed at the hotel during a trip to watch rugby. It is well situated for walking into the town centre and catching a tram to Stade Marcel Michelin.
Staff had very good english and it really helped me as i didnt have any french. The buffet breakfast was very expencive at 12 euro per person
Excellent location. Reception staff very polite and helpful and spoke both English & French. Handy to restaurants, transport and only short pleasant walk to the tourist old city and Place de Jaude. Found the aircon temperature set a little high and was not able to adjust it down (not a major concern and as we were only there 1 night, did not bother to raise this with the Hotel staff).
The vicinity to town Too high cost for this kind of hotel. Accomodations (double beds separating), very uncomfortable. Room too hot, could not adjust temperature, very uncomfortable. Parking fee is rediculous, that is taken advantage of the customer. Noisy room.
Good location, in a nice town, in a spectacular region. A pity there was no bar.
the breakfast bread was good that the only positive thing I found in this hotel. junior duite is definitively not a suite but 2 small rooms and one has a camp bed. bathroom is very old and durty so are pillow and blanket. Than looby carpet is really old, and durty. and finally if you need the elevator on the moning you may wait for 20 min to get the change to see the unique elevator full
On arrival we had a problem with our room but this was sorted out promptly, professionally and to our utmost satidfaction. We found the staff very friendly and helpful, The location was close to the city and restaurants. The hotel restaurant was good as was La Table de Thierry in the old town.. There are 2 type of executive rooms and this should be pointed out to guests on booking.
The restaurant was nice and the room was clean and tidy Not enough staff in the bar
We were using it as an overnight stop-over hotel on route to our main destination, it was well placed for the motorway system and easy to find. The room was comfortable and clean. We did not use any other of the facilities
Great hotel, excellent breakfast, good facilities
The hotel was well situated for our further travels. It gave us a good nights sleep, a swim, nice evening meal & breakfast None
nice bar area the rooms were incredibly hot and wouldnt cool down
The staff were very helpful directing us to various sites. The children liked the free cuddly toy they were given Room was not as clean as I would have expected- the blankets on the bed were quite old with holes, however as an overnight stay it was acceptable, but I would not stay any longer. We were also given a top floor room despite having young children and luggage which was not particularly child friendly despite this we stayed in another novotel near Paris and found this to be fantastic- food, room and much better value for money so would use a novotel hotel again
Room was well appointed and very clean. Restaurant food very good.
Good basic hotel Over heating
It's convenient place to stay if you traveling to Barcelona from Paris, or from Barcelona to Paris. I'll recommend to everybody. Poor choice of equipment in Fitness Center, dirty carpet on floor, need to clean or to change. Choice of cheese on Breakfast is poor.
reception desk 24 hrs open - restaurant open 06:00 until 24:00 - good and friendly staff - clean and well maintained hotel - easy access from motorways - free parking for cars - large room prefer to have free access to internet for this class of hotels - since many business visitors are using this hotel
Good buffet breakfast provided. Hotel had its own free parking near entrance. Reception staff helpful in suggesting restaurants in the City Centre (about 10 mins by car away). Internet (but need to pay) available in room. Hotel bathroom had some maintenance problems (basin couldn't drain water) which had not been sorted out before moving in. Otherwise, no other problems.
The house keepers talked to loudly outside, making it hard to sleep. And also if you stay on the groud floor, you can hear all the movements on the room over you, so if the person in the room wakes up before you, you'll probably wake up also because of the noise.
Breakfast! The hospitality tray in the double room only catered for one person.
Comfortable stay, good overnight Hotel away from the noise of the Autoroutes. Could be difficult to find without a Sat. Nav. We liked the air conditioning in the rooms.
I liked the the location, style and layout of the hotel. The facilities exceeded our expectations and needs and with the convenient tram just outside the front door meant exploring the town was simplified. I felt the parking could have been free for residents.
services / facilities, nice hotel staff, very good breakfast There was an unpleasant smell in the room (which could be caused by a cleaner used to make up the room). We left one window open during our stay.
The room was well equiped. No restaurant although there were plenty within 10-15 minute walk.
modern room; clean; excellent location Did not have an iron ready (current one was damaged)
Good room. We liked the free coffee-to-go and cake in the morning.
Wide room, Free breakfast coffee and croissant. TV and Movie programs are excellent. 10 euros/day for parking.
Clean, comfortable. roomy. Good breakfast. Good value overall.
newmodern facilities, efficient & friendly staff & breakfasts
Easy to find . The room was comfortable and the shower and facilities where good. The food was good The hotel is in the middle of an industrial estate but no noise at night except for the alarm of one of the industial units which went off three times during the night.
New look - much brighter and cleaner looking There was nowhere to put shampoo etc in the shower
Quiet, good beds no
IT was ckean, comfortable, quiet, good restaurant. everything you would want for an overnight stay on the way to somewhere - it's in the middle of a light industry area. Nothing in particular - the place is just one year old.
This was our first stay at Issoire and we found it with ease and, was received with a very pleasant young lady with a smile and, was very helpful when I had difficulty connecting to the internet which was free of charge. I found the cost of meals rather expensive
Near the autoroute We asked for a change of one room due to it having an unpleasant smell.
Good for an overnight halfway stopover travelling to the south of France or Spain and very close to A71 Autoroute. Rooms are compact and recently refurbished. Good shower / bathroom, free wi-fi and comfortable beds with little traffic noise from Autoroute nearby. Restuarant food is varied, but as usual in France not very good value compared to say a Beefeater near a Premier Inn in the UK. Though better value than an Ibis or Novotel nearby. Located on a small business park that's quiet after 18:00hrs. Most staff speak english and very friendly. Car park is a bit tight with limited spaces, watch out for damage by other drivers coming and going, my car was hit. Food in restuarant buffet area is left uncovered and flies on food are a problem.
The well -thought out layout of the room.It was not particularly big, but there was room for luggage, for toiletries in the bathroom and a decent sized bench/table top in the actual bedroom The concrete stairs for the upper floor made rather hard going if you were not in the first flush of youth!!
New, light, spacious and clean rooms. Friendly staff, excellent food/restaurant - everything you need - including free fast wifi, free,safe parking and near the motorway, None at all
This is a very good hotel for the price range. The rooms are clean, a good size and the beds are comfortable. Its also within walking distance of places to eat. Liked everything
There was some confusion as I had booked a family room but was told I could not stay in the room with 3 children. I explained that I booked this and enquired before I travelled and it was ok. I also explained that I had a another booking in August 09. The receptionist cancelled this booking without really offering an alternative. Very abrupt
Hotel receptionist was excellent, she was very friendly and helpfull. Hotel is well positioned with secure parking. No tea or coffee available in the room.
Very comfortable clean bed
very comfortable, no
Very easy to access Staff were very good The room was clean. Access to the Town of Issoire very very good
Reasonable size room Breakfast like a bun fight,insufficient staff and not made aware of what was available.also as with most hotels in the ones we looked at on your website coffe/tea facilities in rooms would have been nice.
ease of booking and comfort/standard of rooms for amount paid. convenient stop over location
Good size rooms and comfortable bed
Excellent value for money. This is a clean, easy to get to stopover hotel.
We stopped at this hotel en route to the south. It was convenient for the auto route, easy to find, clean, functional and the hotel team friendly and welcoming. Within easy walking distance of a number of restaurants which was great after a long drive. The facilities were no more and no less than we expected for the price paid, all in all it was perfect for an overnight stop over and we’d definitely use it again.
the staff (only one woman) was wonderful, she is very nice, friendly and efficient! the pillows are awful !!!
We stayed in the family room- large and clean, with good size shower room. Hard to find.
breakfast is not really expensive,and correct,rooms are wide enough to be easy. it's not sightposted,indicated...
Excellent facilities and cleanliness of rooms. The staff are friendly and welcoming and the hotels are within easy motorway access.
good overnight stop no
Facilities provided more room than many budget hotels, supermarket and restaurants nearby. Wifi readily available.
Clean and friendly. The price is a bit steep for a a one star hotel especially as there are cheaper three star hotels in the area.
Helpful staff, Free internet, ideal as a stop over as we were on route to South of France. convenient location for motorway and facilities. Good value for money
Good location for my requirements. Staff are friendly and helpful. Free wifi. Room was small - twin beds filled it except for a small desk & chair. Bathroom poor - small half-bath and hand-held shower. Noisy - apart from road-noise, bin lorries at 6am.
Decent clean economical hotel in a resonable location, with very friendly staff. this a bar and resurant, and other good eating places a short walk away. No negative points to mention
We arrived late and they were kind enough to leave a 'key drop' for us. Rooms quite small
Good clean environment. No english speaking receptionists at night.
No proper shower. Hotel very tired looking
The hotel was cheap and the Receptionist was very helpful Out of the way and parts closed such as the bar and the tabac
The location was absolutely great for access to the motorway. The only thing wrong was that we couldn´t get internet access although the staff were very helpful
We found this budget hotel to be ideal for an overnight stop on our car journey from Calais to Perpignan in 2 days. It's close to the autoroute & the food was reasonable Nothing particularly.
Close to motorway Room like prison cell, very noisy
Breakfast - quality and choice of food. Leaving room keys behind reception visible for all to see and possibly access.
free Wifi throughout hotel no restaurant at weekends.....
Very comfortable and convenient No
Very clean and friendly staff
We used this as a stopover after a long day of traveling and found the hotel to be very comfortable and clean with everything we needed,
easy access to hotel, friendly staff. Restaurant closed; laundry closed; credit card machine didnt work.
The Breakfast buffet was not up to standard.
Main town square was only a 10 minute walk. The rooms were quite hot during the night.
The hotel was very good and the and staff were excellent. Only a small complaint that the bed dipped in the middle, but otherwise recommended Only a small complaint that the bed dipped in the middle, but otherwise recommended
Location to the pretiest part of the city was good, Rooms finished to a good standards and clean We arrived expecting to use the reteraunt only to find it closed on a Saturday
A really good hotel, clean and comfortable rooms, great breakfast, conveniently located and friendly staff. There should be more hotels like this one.
Simpel, clean hotel which looked great and was easy to find. For just the night this is an excellent hotel close the main road to Clermont Ferrand with a lot of restaurants. Paying extra for breakfast is always a downside, so we just bought ours on the way for a third of what they charged.
Quiet room (is was to the back), very easy ac cess from the A75 miotorway (only 500 meters!). Only 5 minutes drive to Clermont Ferrand and 10 minute drive to the airport. Only 3 min drive to a recreation area with losts of restaurants (junction 1 of the A75) limited food choice for dinner (so we ate out all nights). A farmer burnt thinjks in his backyard (next to the hotel) for half of the nights. if the wind is north-East it blows the fmes into the rooms.
Nicely renovated hotel, good quality fittings and bathroom. Great breakfast. Not really close to any shops or restaraunts
The staff is very friendly and efficient. I wasn't able when booking to reserve for a child as the third occupant (I believe because of booking.com's poorly designed website that doesn't allow to do so, unlike its competitors), and the staff helped out by upgrading me to a room with two beds without charge. Nicely furbished room. I confirm highway noise is not a problem.
A nice clean and modern hotel. Close enough to autoroute to be very convenient but not too close. All rooms have balconies , our room had excellent facilities and a pleasant view over the countryside. Staff were very friendly and attentive. We used the hotel as a one night stopover and would certainly go there again. The restaurant was good, but for some reason it is closed over the weekend. I've no idea why, but this would be a put-off if I needed a weekend stop.
Excellent facility - The front desk staff was friendly and accommodating, but only one person was on duty and checking in and our was slow. The restaurant management was abrupt and rather rude
Clean and comfortable for an overnight stay. Pity no snack or food available on arrival on Sat. eve - although I believe this was already mentioned - but I forgot! No, only as mentioned above no snacks available on Sat. eve.
Modern, clean and comfortable hotel, good restaurant and friendly staff. Near a motorway but roooms are very quiet with windows closed. Lovely views at the back of the hotel over the countryside. We only used it as a 1 night stop over so location near motorway suited us. N/A