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We were arriving late, they called us to welcome us and confirm our check-in with sincerity. The kitchen was closed, yet they offered to make us a light meal (which was very well presented and sent to our room). They showed us the room explaining all that it offers. Personal and warm hospitality was definately a strong trait. The rooms have there special names knit and hanged on the walls. We felt very comfortable as if we were hosted in our own homes as special guests. Spacious rooms with all needed necessities and beyond. Great value for the cost and an excellent stay. I would recommend the hotels to others and stay there again if I visit carcassone again. No
The Fromage blanc at breakfast was great! Did not have a working iron and ironing board in the room which is not acceptable when you are going to a wedding,
The serene atmosphere and low key aura added slot to our pleasure. Also we loved the area No
Everything - charming owners & staff No
Staff made you feel welcome. The rooms had all the basic requirements. Location good for touring. Meals were of a 2/3 star standard but charged at a 4/5 star rate, meal for two was over 120 euros.
Good food, very kind and friendly staff. Same basic menu throughout stay
Very welcoming hospitality: excellent food; attractive gardens. Room very hot at night even with shutters open - often not possible during strong winds.
Excellent manager and staff.
The manager did nothing but complain
Quiet and clean Lack of double beds and poor shower
Staff were very welcoming and spoke good English. The buildings were very old and interesting although the surroundings (vineyards) made it difficult to go for a walk.
Comfortable accommodation,friendly and polite staff and management who made you feel welcome and made every effort to make your stay as enjoyable as possible.
Everything was greathotel employee were so nice and welcoming. Fantastic Cheateau in a vineyard!Large comfortable rooms. Generous bathrooms. A/C.Eating yummy breakfast in the lovely courtyard.Would stay here again!Wonderful experience overall I only wish we had more time to spend around the Cheateau Le Vergel, especially to tour the winery.Needed GPS to find the place.